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GPL Rules: Lessons from the Sandbox December 24, 2004 
Robert Fulghum's essay, "All I Really Needed to Know, I Learned in Kindergarten," teaches us that we can learn some valuable lessons from the sandbox: Share everything. Play fair. Don't hit people. Put things back where you found them. Clean up your own mess. Don't take things that aren't yours.
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The Bogus Protests of Biotechnology December 24, 2004 
It's not clear why the Biotechnology Industry Organization (BIO) chose San Francisco, home of "Protesters R Us" and "Rent-a-Mob," for its annual convention this week. But one thing is for sure, the byproduct has been a measure of enlightenment, particularly concerning the protesters.
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Get the Truth About CRM Industry Analysts December 24, 2004 
Many companies question if the dollars spent with research and advisory firms are delivering unbiased, accurate guidance. This is particularly true in the CRM industry, where analysts influence short lists, sales cycles, and media coverage extensively. Analysts, in short, can make or break a start-up company relatively quickly.
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Microsoft Raises New Appreciation of CRM November 28, 2004 
The time has come for not only a new faith in CRM but a new following -- by small and midsize companies. Since Redmond, Washington-based Microsoft introduced a CRM product to its Business Solutions line in January 2003, it has captured more than 2,500 small and midsize organizations representing more than 100,000 unique users.
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Lies, Damn Lies and Computer Security November 28, 2004 
During a break in a series of discussions on US HIPAA compliance for Canadian health care players, one of the attendees regaled the group with a long brag about how his company's techies had defeated a phishing attack. According to the story, the company's wizards had discovered a phishing attack based out of Hong Kong, promptly hacked into the phisher's server to retrieve the stolen information, and "shut him down hard."
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Mobile Gaming: Latest Wireless Cash Cow November 28, 2004 
Wireless carriers are finding online gaming via use of cell phones to be the latest cash cow to boost revenues. "Carriers have been surprised that wireless gaming is even more lucrative than ringtones," Ken Hyers, a senior analyst with market research firm In-Stat/MDR, told TechNewsWorld.
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Moral Dilemma: Hackers for Hire November 27, 2004 
For years there existed a fuzzy distinction between good and bad computer hackers. Black Hat hackers were known to crack into computer systems for the challenge and the bragging rights. These miscreants took great pleasure from wreaking havoc once they gained entry. White Hat hackers, on the other side of the ethical line, broke into systems to alert company officials to their ineffective security measures.
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High-Tech Companies and Formula One Racing November 27, 2004 
As a guest of AMD, I went to Indianapolis to watch the top Ferrari team once again whomp the other nine teams in what remains one of the most expensive sports in the world. This racing team has been winning for so long and is so dominant in this sport that I often wonder why anyone watches these races anymore. The outcome often seems preordained.
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Sticks, Stones and the GPL November 27, 2004 
It's nice to know someone is reading my column. According to some of your letters, it seems my recent column on the GPL touched a nerve. To my critics who referred to me by names other than Phil, I can only respond with an equally mature "Same to you!" For those who prefer a more reasoned discussion, please allow me to devote this week's column to answering some of your criticism.
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Second Coming of E-Commerce November 27, 2004 
Consumers have steadily embraced the Web for their retail shopping needs over the last 10 years. Online spending in 2003 was almost US$55 billion and is expected to top $60 billion for 2004, according to reports from eMarketer.
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Tanenbaum Disputes Conclusions of Controversial Report November 26, 2004 
Renowned computer scientist Andrew "Andy" Tanenbaum said he doesn't believe the conclusions of a draft report on the origins and legality of open-source software, particularly the allegation that Linus Torvalds didn't write Linux, as is commonly believed, but copied much of it from Minix, a Unix-like operating system that Tanenbaum wrote.
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Opt-In Marketing Offers an Alternative to Spyware, Adware November 26, 2004 
Spyware and its intimate partner, adware, are among the fastest growing threats to computer users. Many Internet security experts now view spyware and adware as variations of the same thing -- intrusion. Industry analysts say spyware and adware together infect at least 90 percent of all Internet-connected PCs.
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High-Tech Healthcare Will Improve Lives November 26, 2004 
TV programs like The Swan and Extreme Makeover demonstrate that when medicine meets the marketplace, the results can be stunning. But while new technologies and investments drive the latest health services, entrenched political interests threaten progress. Take, for instance, the recent controversy over ultrasounds in California.
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Are Macintosh Users Smarter Than PC Users? November 25, 2004 
My wife has a Dilbert cartoon on her office door in which one of the characters says: "If you have any trouble sounding condescending, find a Unix user to show you how." She's a Mac user and they were worse even before they all became Unix users too. Or maybe not. But finding out whether the average Mac user really is smarter than the rest of us isn't so easy.
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Keith Raffel of Siebel on Serving On-Demand CRM November 25, 2004 
In 1997, Keith Raffel founded UpShot Corporation, the first company to offer Web-based, hosted sales-force automation and CRM. In this exclusive interview with Raffel, now vice president of Siebel CRM OnDemand, he told CRM Buyer about how OnDemand evolved, how the company is positioning the solution for the marketplace and how OnDemand has become a critical part of the company's direction.
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Ken Xie of Fortinet on Fighting Content Threats November 25, 2004 
From the Sasser worms to phishing attacks, the Internet has been crawling with malware this year. Fortunately, there are people like Ken Xie who are ready to fight the good fight. As founder, president and CEO of network-protection firm Fortinet, Xie has seen more than his share of the techno-enemy.
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