Thursday - March 31, 2005
Customer data integration (CDI) is becoming important for enterprises who want to target, acquire, develop and retain customers. In order to benefit from it, however, an enterprise needs to create a unified and comprehensive customer view from all disparate data sources -- including CRM, financial, product and external data services. Last week, we took a look at how to create neutral, enterprise-wide customer data models and rules-bases frameworks. This week, we'll examine why CDI systems need to ensure cell-level survivorship, manage different data types, and provide proper tools for all users.
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Thursday - March 17, 2005
The theory goes that each side of the brain controls a distinct mode of thinking: holistic and synthesizing on the right and logical and sequential on the left. Many people believe that they lean to one side or the other in their approach to learning and doing.
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Wednesday - March 16, 2005
Sales systems are a regular feature of the CRM suite, and if you didn't know better you might think that garden-variety sales force automation (SFA) is about the only thing you need. That might have been true a few years ago, but we're seeing that changes in markets and economies can have a great effect on what we sell and how we sell it.
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Monday - March 7, 2005
The demand for enterprise portals -- software that connects the applications at work inside a company -- will be strong for the next five years, according to "Two Technologies, One Direction: How CRM and Enterprise Portals Can Coexist," a recent report by IDC.
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Tuesday - February 15, 2005
Prior to Oracle's announcement of its PeopleSoft integration road map, there were rumors that it would shed J.D. Edwards & Co., a business purchased by PeopleSoft in 2003. The unit, considered a poor fit for Oracle because its software products focus on IBM technology, became a hot topic of conversation for industry watchers.
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Friday - February 11, 2005
In discussing weight or golf scores it's easier to exaggerate the positive than to tell the truth. The same holds true when it comes to SAP ERP integrations. Integrating to any ERP system is hard work, but SAP integration around meaningful business processes can be very challenging.
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Friday - January 14, 2005
While all eyes were focused on Oracle closing the PeopleSoft deal this week, a series of announcements from SAP and Microsoft may prove to be even more significant to the IT industry overall and to CRM specifically in the long term.
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Tuesday - November 30, 2004
Hewlett-Packard on Monday unveiled network management software developed from tools it acquired when it bought Novadigm and Consera Software earlier this year. OpenView Automation Manager is part of HP's plan to build a set of individually available components as a replacement for the unwieldy Utility Data Center, which HP discontinued in September.
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Tuesday - October 26, 2004
In the last few years, enterprises have added several tools to their IT data integration toolbox. But most of these companies have not achieved a simple goal: creating reliable, unified views of their customers. Recently companies have turned to three common technologies to create solutions for customer data integration.
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Thursday - July 1, 2004
Several enterprise vendors this week announced expanded or new certifications and support for Apple's Safari Web browser and Unix-based OS X platform, including NetSuite, Oracle and PeopleSoft. These announcements followed Apple's sale of a supercomputer cluster to COLSA to be used in military research, and the release of more enterprise-friendly Apple Remote Desktop 2.
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Wednesday - June 30, 2004
On Wednesday, ERP vendor PeopleSoft announced plans to certify its Enterprise One 8.94 suite for Apple's Safari Web browser in the fourth quarter of 2004. PeopleSoft's Enterprise One is primarily used in the manufacturing and service industries and deploys as a modular Web-based suite of applications for managing and supporting physical assets. PeopleSoft already has certified its PeopleTools 8.21 and 8.45 for Safari.
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