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That Time When Instead of Saying 'April Fool!' Google Had to Say 'Sorry!'
April 1, 2016
Unintentional consequences led Google to pull its April Fools' prank, Gmail Mic Drop, a few hours after launching it on Friday. The joke let users claim the last word in an email thread by clicking on the "Send + Mic Drop" option. A GIF of a minion from the animated movie Despicable Me -- would accompany the reply, and the sender would not receive any further responses to the thread.
Zuckerberg Aims to Set Things Right With India
February 12, 2016
Facebook CEO Mark Zuckerberg on Wednesday went into damage-control mode following a tweet from board member Marc Andreessen about India and colonialism. Andreessen was reacting to the Indian telecom regulator's ban on Facebook's Free Basics service. "Another in a long line of economically suicidal decisions made by the Indian government against its own citizens," he reportedly tweeted.
GoPro Shooters Can Send Live Streams Up Periscope
January 27, 2016
GoPro on Monday announced an integration with Twitter's Periscope app that allows live streaming from a GoPro Hero4 camera. Periscope users can switch between broadcasting from their iPhone's camera to their GoPro directly from the phone screen with the touch of a button, GoPro said. The feature allows GoPro shooters to use the Periscope interface like a production switchboard.
The Top 20 CRM Blogs of 2015, Part 2: The Top 10
January 25, 2016
Almost a decade ago, the first edition of this list was tough to compile. There simply weren't that many CRM blogs that were consistent (we set the annual minimum number of posts at eight), vendor-agnostic and -- most important of all -- high quality. That number has increased over the years, but one interesting phenomenon has been that the people at the top have held onto their spots.
The Top 20 CRM Blogs of 2015: Part 1
January 15, 2016
What makes a great CRM blog? Generally, the same things that make a great CRM implementation: good planning, thoughtful responses to a changing market, consistent posting (the "adoption" part of blogging), the right technology, and people with the right personality. It's the classic "people, processes and technology" trilogy, really. The blogs that made our annual list of the best blogs and bloggers are one in a million.
Vendor of the Future
January 13, 2016
I spent part of last week listening to presentations about the customer of the future, and of course it made me think. As usual, I didn't think in a straight line. As you've heard from me before, customers are still the human beings that walked out of the ice age 10,000 years ago or even the Cro-Magnons of 35,000 years ago. It takes geologic time to observe changes in a species.
2015: Looking Back at an Amazing Year
December 21, 2015
I'm kind of surprised it took us so long to figure out that an iPod-like product with a Siri-like voice interface would be a massive hit in the home. As I write this, the numbers suggest the breakout product this holiday is the Amazon Echo. It once again showcases that if you create something that is plug-and-play easy and does at least one thing folks want to do well, it will be a hit.
Social Media's Troubling Terrorist Infestation
December 4, 2015
For individuals, social networking means sharing small moments and major events in life. For businesses, social media marketing can help build brands. For terrorist groups such as ISIS, the Islamic State of Iraq and Syria, social networks increasingly are the tool of choice for delivering messages of hate and recruiting new members to their cause. ISIS has exploited Twitter to send out propaganda.
ISIS Mocks Anonymous' War Declaration
November 18, 2015
ISIS has rebuffed the declaration of cyberwar Anonymous issued. "The #Anonymous hackers threatened in new video release that they will carry out a major hack operation on the Islamic state (idiots)," reads a message posted in a Telegram channel believed to be affiliated with ISIS hackers. "What they gonna hack," it continues. "All what they can do is hacking Alansar twitter accounts, emails etc."
SXSW May Put Online Harassment in the Spotlight
October 28, 2015
SXSW Interactive reportedly might include a daylong event on combating online harassment. The news followed SXSW's cancellation of two planned panels that were expected to focus on opposite ends of the Gamergate debate. Threats of on-site violence spurred the decision to cancel both panels, according to SXSW officials. However, that decision immediately drew fire.
App for Rating People Draws Withering Scorn
October 7, 2015
Canadian businesswoman Julia Cordray's plan to launch Peeple, a Yelp-like app that would let people post reviews about other people, has drawn fierce criticism in the tech press and the blogosphere, including a petition against the app's launch and a Twitter campaign to boycott it. "It's a legal and ethical minefield," said Alan Pelz-Sharpe, a research director at 451 Research.
Can Jack Dorsey Save Twitter?
October 5, 2015
Twitter cofounder Jack Dorsey, who has been running the company as interim CEO for the past three months, has taken the reins for good, the company revealed in a document filed with the SEC. Former CEO Dick Costolo has left Twitter's board of directors, and Adam Bain has stepped into the chief operating officer role. Dorsey will continue to lead Square, the mobile POS company he founded, as well.
Spotify's 'Sorry' Fails to Cut Through Confusion
August 22, 2015
Spotify CEO Daniel Ek on Friday issued a public apology for poor communications regarding the company's new privacy policy. The new policy, which took effect Wednesday, immediately triggered alarm. Several tech publications railed against the terms, and Minecraft creator Markus Persson engaged Spotify CEO Daniel Ek in a Twitter debate that ended with Persson and others quitting the music service.
Twitter Goes Long With Historic Tweet Access
August 13, 2015
Twitter on Tuesday announced a search API that will give business users instant and complete access to every historical public tweet about a subject of interest. Based on the Historical PowerTrack and 30-Day Search API tools developed by Gnip, which Twitter purchased last year, the API lets users search tweets back to March 2006, when the first one was posted.
Costolo Out in Twitter's Latest Round of Musical Chairs
June 12, 2015
Twitter is changing CEOs for the fourth time in four years. Incumbent Dick Costolo is stepping down July 1 and company cofounder Jack Dorsey will take over as interim CEO while the board searches, both internally and externally, for a suitable candidate to hold the post. Costolo will remain on Twitter's board, and Dorsey will continue to serve as CEO of Square, which he also cofounded.
Twitter's Timid Anti-Trolling Tweaks
May 7, 2015
Twitter recently amended its rules in yet another attempt to crack down on the abuses perpetuated by online trolls, but the changes may do little to protect victims. Its latest move was an extension of its ban on threats of violence against others or the promotion of violence against others. The company decided to let its support team lock down abusive accounts for specific periods of time.
Twitter Takes It on the Chin
April 30, 2015
Twitter's stock took a hit when investors got an early look at first quarter earnings, leaked just ahead of closing time on Tuesday, ahead of the company's Wednesday announcement. Shares plummeted about 18 percent from Tuesday's opening price of $51.84. The slide continued on Wednesday, with the loss of a couple more percentage points, and the share price hovered near that level through Thursday.
Twitter's Periscope Allows Live Stream Replays
March 26, 2015
Live streaming from mobile devices has been having a rebirth of sorts with the proliferation of 4G, the continued rise of smart devices and the quickening pace of the demise of feature phones. Twitter has been seeking its own rebirth, and it's wagering that its renaissance will be influenced largely by Periscope, a new live-streaming app that just surfaced.
Astroturfing's Legality Is in the Weeds
March 13, 2015
We see it all the time: a glowing 5-star comment on Yelp about our favorite neighborhood restaurant. At first glance, it looks authentic. However, what if the review actually were purchased by the restaurant? Would that change your perspective on the review or the restaurant? Of course, paying for advertising is hardly new. Celebrities for years have endorsed products and restaurants.
Ellen Pao Airs Kleiner Perkins' Dirty Laundry
March 10, 2015
Ellen Pao on Monday testified in a San Franciso courtroom that she was passed up for promotions and sexually harassed by a partner during her employment at prestigious venture capital firm Kleiner Perkins Caufield and Byers. Pao said that after she broke off a relationship with former Kleiner Perkins partner Ajit Nazre, he made it difficult for her to do her job.
Twitter's New Safety Rules: Hot Diggity or Hot Air?
March 3, 2015
Twitter has announced actions to further protect users of its network -- but it left them vague. The company is rolling out unspecified improvements to its reporting process for content issues including impersonation, self-harm, and the sharing of private and confidential information, aka "doxing." It's also beginning to add new enforcement actions for use against accounts that violate its rules.
Google Puts Blogger Porn Under Wraps
February 25, 2015
Google will place a privacy curtain around sexually explicit images and video on its Blogger platform if users fail to remove the content of their own volition by March 23. The measure falls short of outright censoring the content or terminating users. However, it does restrict access to the owner or admins of the blog and the people with whom the owner has shared it.
Gamergate Bleeds Into Wikipedia
January 30, 2015
The Gamergate controversy, which centers on sexism and sexual violence in the video game industry, has made things hot for Wikipedia, whose arbitration committee has taken punitive action against some of the people involved in the debate. The committee decided to impose a complete site-wide ban on one male editor, with the handle "Ryulong," said Wikimedia Foundation spokesperson Juliet Barbara.
Tech-Savvy Cubans Build Their Own Private Internet
January 28, 2015
Because Cuba's government makes it difficult for all but a handful of Cubans to access the Internet, people in Havana and other parts of the country reportedly have linked thousands of PCs to create an informal network known as "StreetNet," or "SNet" for short. The network was built with commercially available equipment. The PCs are connected by WiFi and Ethernet cables strung over rooftops.
The Top 20 CRM Blogs of 2014, Part 2
January 20, 2015
The second half of the Top 20 Bloggers list is the half that holds the most surprises and fresh faces. This year, it also has the most variety -- from non-English speakers to blogs targeted at small businesses -- as well as plenty of marketing-oriented content. There also are some re-entries to the list who have rediscovered their blogs and come roaring back.
From the Blogosphere With Love: A FOSSy Farewell
January 20, 2015
The past week has afforded plenty of fodder for conversation here in the Linux blogosphere: the MintBox Mini; the Steam for Linux file-deletion bug; and the latest in the Systemd saga, for example. However, this week seems like a good time to revisit some classic gems from days gone by -- particularly the sweet spot that can be found at the intersection of Linux and Love.
Loving Linux in a Touchscreen World
January 13, 2015
Well it was a fairly quiet week here in the Linux blogosphere, as much of the mainstream tech world staggered directly out of their New Year's revelries and into the halls of CES. Not that Linux didn't have a presence at the gargantuan show, mind you. It was there, all right -- not just in phones but in TVs, smartwatches and cars, to name just a few examples.
The Top 20 CRM Blogs of 2014, Part 1
January 12, 2015
The field of CRM bloggers is like the start of a marathon: There may be thousands of entrants, but there are only a few elite runners. Spotting them in the rest of the pack is not always easy -- especially as their enthusiasm for blogging waxes and wanes, or as they move into other formats, like becoming regular columnists in publications. However, there are a few things that identify the elite.
Linuxy Hopes and Dreams for an Inferno-Free 2015
January 8, 2015
It's the dawn of a new year here in the Linux blogosphere, and that means the power is in our hands to make 2015 better than the last one. At least in theory, the Systemd Inferno possibly, could be extinguished over these next 12 months; Devuan could thrive -- or not; and Linux in general could see its best year yet. What actually will happen? That is the subject of more than a few musings.
FOSS' Shining Moments of 2014
December 29, 2014
Well we're into the last few days of 2014 here in the Linux blogosphere, and fortunately the tequila supplies down at the Broken Windows Lounge continue to hold strong. The weather outside may be frightful, but the refreshments -- like the software -- remain nothing short of delightful. It didn't take long for bloggers to slip into a sentimental mood as they reminisced about the waning year.
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What best reflects your opinion on online privacy?
We need new laws to curb government spying.
It's dead -- Google, Facebook and others killed it.
Personalized advertising is the worst -- it's creepy.
It's achievable through encryption and other tech.
It's an overblown issue -- I have nothing to hide.