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Spammers Quick to Exploit eBay Breach
June 03, 2014
If you're a spammer, big news like the recent breach of eBay's computers is like striking oil in your back yard. Spammers live for headline-grabbing events that they can use to separate gullible Web wanderers from their money, so the eBay breach is a perfect vehicle for a scam. In this case, they try to convince recipients their eBay credentials could be used to give them a criminal record.
Apple Teases Consumers, Doubles Down With Devs
June 03, 2014
Apple managed to pull off a mean feat on Monday at its WorldWide Developers Conference. Without announcing a single hardware device, it teased consumers with dozens of updated features in iOS 8 and the next version of Mac OS X -- dubbed "Yosemite" -- then doubled-down with app developers by offering tons of new APIs, along with elements of deep integration between apps and devices.
SAP Seeds the Cloud With Industry-Specific CRM Applications
June 02, 2014
SAP has updated its cloud-based CRM portfolio with the rollout of three industry-specific applications. These applications, designed for the insurance, utilities and retail sectors, are the first cloud-based verticals for CRM, aside from a broader-based application with functionality tailored for consumer goods. In addition, SAP has introduced a cloud-based marketing performance dashboard.
Destination Cloud: Are We There Yet?
May 29, 2014
There is growing interest in the cloud. It sounds absolutely perfect for both consumers and businesses. Some are jumping in -- so why isn't everyone? There are many pros and cons. Many use it successfully to build and manage their growing business, but many others fall victim to problems. What, exactly, is the cloud? "The cloud" is a general term that means many different things.
Con Artist Harasses Aussie Apple Customers in Ransomware Attempt
May 28, 2014
Apple on Tuesday aimed to calm anxiety among its iCloud users with reassurances that the service hadn't been breached in a ransomware-style attack. "Apple takes security very seriously and iCloud was not compromised during this incident," reads a company statement. The referenced "incident" is a collection of reports on Apple forums by iPhone users, most of them in Australia.
Microsoft Opens .Net, Hops on Devops Bandwagon
May 23, 2014
Microsoft recently established a .Net foundation and open sourced substantial parts of the popular programming language, continuing to spread its newfound love for open source software. However, devops may be more of a driving factor. In establishing the independent .Net Foundation and making more key pieces of .Net open source, Microsoft was promoting collaboration and community, it said.
SuiteWorld's Vision
May 22, 2014
Zach Nelson, CEO of NetSuite, talked a lot about CRM in his recent keynote at SuiteWorld. You might not think that's unusual, given that the company has a whole suite of cloud-based ERP-CRM-E-Commerce, but it represents a departure -- and I don't know if even Nelson is fully aware of it. NetSuite built its reputation and a half-billion dollar business around front- to back-office integration.
Easing Linux Into the Enterprise
May 22, 2014
The pulling points for migrating either to the Linux desktop or the Linux server often are reduced to two things. One is the cost of not migrating. The other is a decision to deploy Linux gradually -- or entirely -- throughout the office infrastructure. Individuals and businesses migrate to Linux for a variety of reasons. Some do it for cost efficiency -- others for greater flexibility.
Report: CRM Is Going Strong
May 09, 2014
CRM software had a good year in 2013 with the category totaling $20.4 billion, a 13.7 percent increase from $18 billion the previous year, according to a report released this week by Gartner. Furthermore, the next few years are likely to be just as positive, if not more, the firm predicted. "CRM will be at the heart of digital initiatives in coming years," said Gartner Research VP Joanne Correia.
Building an Internet of Things Ecosystem
May 09, 2014
One of the geographic regions asserting itself as an epicenter of technology innovation focused on the rapidly evolving Internet of Things is the Boston area. To bring greater attention to the widening array of area companies pursuing new business opportunities in the IoT market, the region recently hosted a series of IoT events, anchored by Axeda's annual Connexion conference.
EMC World 2014: Building a Company to Last
May 05, 2014
EMC World -- the company's annual customer, user and partner conference -- kicks off this week in Las Vegas. So it seems like a good time to compare and contrast EMC's current position in the marketplace to its competitors' positions -- and even to its own history. In fact, those points were clarified in its recent Q1 2014 earnings call.
Heartbleed: SaaS' Forbidden Experiment?
May 02, 2014
Have you ever heard the term "The Forbidden Experiment"? If you're not familiar with it, it's a concept originating in the behavioral sciences relating to challenges in understanding human language development. Specifically, the "experiment" in question refers to actually testing empirically what would happen if a child were raised without language.
Microsoft's Makeover: Nadella Confirmed, Ballmer Vindicated
April 28, 2014
Last week, Microsoft delivered its quarterly report, and it was a big deal. It was CEO Satya Nadella's first real quarter and the Nokia merger was completed. This is just the beginning of the Microsoft makeover, but two things indicate that in the end, Ballmer finally did what was right for Microsoft in prepping the company for Nadella -- and that Nadella was the right choice to lead the firm.
Reading Into the Red Hat CentOS Deal
April 23, 2014
There was a somewhat quiet, cost-free acquisition of sorts in the Linux world earlier this year when Red Hat announced it was joining forces with Red Hat Enterprise Linux community clone CentOS. The move, which effectively brings organization, governance, backing and technology of CentOS under Red Hat's brim, is interesting for a few reasons.
inContact Rolls Out Feature-Rich Cloud Call Center Update
April 23, 2014
inContact has released its first cloud contact center software update for the year. Version 14.1 contains a new two-way SMS channel, more refined automated call-routing, deeper integration with Salesforce.com and Oracle, and new APIs that give enterprise users the ability to customize their own applications and do a deep dive into their data. The company currently is rolling out the new version.
The Pace of Federal IT Innovation Requires Vendor Patience
April 11, 2014
Federal information technology managers are as intrigued as any other IT community by the potential benefits from IT innovations. However, many federal managers continue to face challenges in adopting innovative technologies. Lack of funding, employee skill gaps, and lack of organizational buy-in are the top three constraints that inhibit the use of new technologies.
The Cloud's Long Tail: Industry-Specific SaaS Solutions
April 11, 2014
A new wave of opportunities is emerging to create industry-specific Software as a Service and cloud computing vertical market solutions. A number of new examples of this phenomenon have crossed my radar over the past few weeks which clearly illustrate the long tail effect of the cloud. The most prominent recent example of SaaS verticalization has been Veeva's successful IPO.
Dropbox Reaches for Brass Ring With Photo-Sharing Carousel
April 10, 2014
Dropbox on Wednesday unveiled Carousel, a new app designed to function as a storage space for users' photos and videos. The Carousel app allows Dropbox users to organize, share and save photos from their Android or iOS phone as well as from Dropbox. Photos are sorted by event to allow for easy access to the files, and the app automatically backs up new photos or videos.
Microsoft's Office for iPad Scores Big
March 31, 2014
Microsoft last week unveiled Office for iPad, which consists of Excel, Word and PowerPoint, rearchitected from the ground up. Office for iPad is available as a free download for the iPad and iPhone, with limited capability. Users who want to create or edit documents with the office suite have to subscribe to Microsoft Office 365. Microsoft prefers Apple over Google, noted tech analyst Rob Enderle.
Service-Based IT Switches Up Feds' Vendor Relationships
March 28, 2014
Cloud computing has ushered in an emphasis on service-oriented, on-demand information technology in the federal market. The shift from acquiring hard assets, such as computers, servers and even mobile devices, as well as software packages installed on those assets, has been gradual. However, the process has reached a point that it requires more attention from the vendor community.

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