Monday - January 5, 2009
Google, Yahoo, Cisco, Intel, AMD and other companies are slashing employees and cutting expenses. And then there's Salesforce.com. During Thanksgiving week, the San Francisco-based software company began driving a big white truck -- a traveling billboard -- up and down Highway 101 as part of a major recruiting push. "We hired hundreds of people in the last quarter," said chief executive Marc Benioff. "We will hire hundreds of people this quarter."
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Tuesday - November 25, 2008
SAP's business has been stable since late October when the software giant cut its outlook, a top executive said on Friday, defying signs of a worsening global economy. "It hasn't gotten any worse," SAP co-Chief Executive Leo Apotheker said during a panel discussion in New York.
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Thursday - September 25, 2008
Like many people, RightNow CEO Greg Gianforte is viewing the Wall Street meltdown with a combination of uncertainty and cautious hope that the turmoil has reached its peak. In one respect, though, he feels like he has been down this road before. RightNow survived the dot-com bust, which he now views with a glass-half-full mentality.
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Monday - September 15, 2008
Get beyond the fascination and addictive tendency of Twitter, Facebook and other social networking apps, and underscoring all of these new approaches to connecting, communicating and collaborating with others is a revolutionary new way of communicating with your channel partners as well.
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Tuesday - September 9, 2008
CRM users have been waiting for a viable mobile CRM market ecosystem to develop for years. To be sure, the industry tantalizes users with news that this or that vendor or offering or solution will herald mainstream application of this technology. For the most part, though, it hasn't happened yet, said Yankee Group analyst Sheryl Kingstone, even though the need is huge.
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Wednesday - June 25, 2008
Last week, and for many other weeks, I discussed CRM 2.0, but today I am thinking more about the world beyond 2.0. Maybe it will be CRM 3.0, or maybe some wise guy like Paul Greenberg will change the numbering and call it "CRM 20xx," who knows? My reading and research tells me that there will be a need for something else.
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Thursday - June 12, 2008
Despite repeated pleas of "Do you hear me now?" from customers the world over, few companies have done much more than turn a deaf ear. As a result, consumer frustration is at an all-time high while brand loyalty has hit an all-time low. The technologies that were supposed to open lines of communication across many channels merely cut the line on all conduits.
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Wednesday - April 2, 2008
SAP has signaled its intention to hand the leadership reins to board member and deputy chief executive Leo Apotheker, naming him as co-CEO to serve alongside current chief Henning Kagermann, whose contract expires in 13 months. SAP has traditionally groomed its chief executives in this manner. Kagermann and his predecessor Hasso Plattner both served stints as co-CEOs before taking the helm.
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Wednesday - March 5, 2008
The way we think of ourselves is not always the way others see us. There's nothing revolutionary about that idea -- it's common sense. What's interesting to me is the way it plays out in business. Not long ago, I was trying to help a client company try to figure out how to compete more effectively with its biggest opponent in the market.
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Thursday - February 7, 2008
The CTO position has grown in visibility over the last 10 years and become more closely tied to that of the CEO. It is understandable, then, that many customer advocates are wondering when -- or whether -- the CCO, another relatively new C-level executive position, will make that leap.
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Friday - February 1, 2008
Software as a Service, service-oriented architecture and Web 2.0 technology are fundamentally changing the way people and organizations work, enabling greater degrees of collaboration and restructuring everything from business and operational processes to the way software is licensed and priced, according to recently released research from Forrester Research.
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