Sunday - January 4, 2009
Welcome to the latest BriefingsDirect Analyst Insights Edition, Vol. 35, a periodic discussion and dissection of software, services, SOA and compute cloud-related news and events with a panel of IT analysts. In this episode, our guests make their top five predictions for IT in 2009. We're going to look at what trends may have changed in 2008, but with an emphasis on the impacts for IT users, and buyers and sellers in the coming year.
[More...]
Thursday - December 18, 2008
The Federal Reserve Bank has issued new rules that will take effect in 2010, radically changing the way credit card companies treat their customers. Essentially, they are strong protections that regulate interest rates and billing methodologies. For instance, card companies will be prohibited from charging interest on balances that were paid off in the previous cycle.
[More...]
Wednesday - December 17, 2008
I don't know about you, but I will be happy to write "The End" on the chapter we call 2008. Normally, at the end of a year I look back at some of my predictions from a year earlier and look for some indication that I was on track at least some of the time. This year is different. Who cares, really -- the big story in the economy was on no one's radar that I know of.
[More...]
Sunday - December 14, 2008
Noble Systems recently introduced the Noble Composer Web Agent, an agent workflow design and desktop unification tool for Web-based agent environments. The company believes the solution can help companies improve agent productivity, reduce training costs, increase customer service quality, and leverage technology investments.
[More...]
Thursday - December 11, 2008
Have you ever answered one of those "how was our service?" questionnaires to let somebody know you weren't happy with the experience you'd had, and then never heard anything back from the business that asked? Or maybe this holiday season your boss asked where the staff wanted to go for the office party, only to have him pick his favorite spot regardless.
[More...]
Wednesday - December 10, 2008
Nearly five years ago, I wrote a white paper that resonated around the industry like a three-point shot clanging off the front of the rim as time expired. A "brick," in the vernacular of basketball; nonetheless, I view it as some of my finest work. The paper, "The New Garage," takes as its premise that cloud computing and platforms would be the next big thing in our business.
[More...]
Wednesday - November 26, 2008
I have in my hot little hand a two-page handout that I got at the recently concluded Dreamforce 2008 event in San Francisco. With all the excitement about the election and the economy, as well as this day job I have, I had not really taken the time to peruse it. A quick glance a couple of weeks ago told me that the company had added a new color -- blue -- to its logo, but closer inspection reveals that it isn't just the color.
[More...]
Tuesday - November 25, 2008
Part 1 of this two-part series on five of the boldest decisions made by technology companies this year explores the launch of Hulu and Amazon.com's decision to go DRM-free with its Amazon MP3 store. Now, for the three remaining genius strokes in the E-Commerce Times' lineup of bold decisions that changed the technology landscape in 2008 ...
[More...]
Wednesday - November 19, 2008
It was just a matter of time before businesses started to respond to the financial meltdown with some creativity, and as usual, the biggest advantages will go to the early movers. I have been noodling on several convergent ideas recently, and they seem to be taking shape in the marketplace, but in some quarters where you might not expect innovation or creativity. Exhibit one is the return of layaway in retail.
[More...]
Wednesday - November 19, 2008
Jeff Stiefler, Chairman of TouchCommerce, is a former president of American Express and CEO of IDS Financial Services. He also was the CEO of banking outsourcer Digital Insight, now part of Intuit. Stiefler spoke recently with ECT News Network interviewer Blake Glenn about technology and the economy.
[More...]
Wednesday - November 12, 2008
A small group of us were standing on the Dreamforce trade show floor surveying the more than 200 booths and vendors assembled there. We were trying to put a finger on what, exactly, the show had become. Was it a user group meeting, a conventional trade show, a partner meeting, or some hybrid?
[More...]
See More Articles in Trends Section >>
Headline Feeds
Get Business and Technology News Alerts
