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Google Apps Integration Arrives in Zurmo 2.2
August 22, 2013
The makers of the Zurmo CRM platform have released a new version of the technology, a refresh focused on third-party app integrations that allow users to streamline their various Web applications with the Zurmo software. Launched on Tuesday, Zurmo 2.2 comes equipped with Google Apps integration, allowing users to synchronize information between their Google and Zurmo accounts.
Federal Cloud Megadeals Spur Competition and Litigation
August 21, 2013
The U.S. Interior Department has embarked on a major transition to cloud technology that could result in its spending $10 billion on the program over nine years. DOI selected 10 vendors to participate in the program last May, and since then the vendors have been announcing definitive contracts with the department. "This move is central to transforming our overall IT capabilities," said the department's Andrew Jackson.
Wireless Customers Warm Up to Online Buying
August 19, 2013
Wireless customers are generally much happier with the quality of service they receive from providers via the companies' self-service websites than through other outlets, a new survey from J.D. Power reveals. In addition, they're happiest with AT&T among service providers, the study found. The semiannual report was split into two parts, focusing on full-service and noncontract purchase experiences.
BroadVision and SugarCRM Join Hands for Closer Integration
August 16, 2013
SugarCRM and BroadVision have teamed up to integrate their respective products -- SugarCRM's namesake CRM app and BroadVision's Clearvale enterprise social networking platform -- to give users a fuller view of what is happening in the enterprise, the companies announced this week. This is not a full-bore integration between the two products, however.
Millennial Buys Rival Jumptap in Mobile Ad Push
August 15, 2013
Millennial Media announced on Tuesday that it will acquire competitor Jumptap in a stock transaction worth approximately $225 million. Under the terms of the agreement, Jumptap shareholders will receive approximately 24.6 million shares of Millennial Media. The combined company will be able to offer a number of services in this space that will be able to run across a variety of different screens.
Colosa Sweetens SugarCRM With 2 More Spoonfuls of BPM
August 05, 2013
After several months in beta, SugarCRM and Colosa have made generally available a new Sugar module that lets users design business process workflows inside SugarCRM. The application, Colosa's flagship BPM and Workflow Suite called ProcessMaker, was launched into beta in April, but the companies have added two new features and introduced a new pricing model since then, said Colosa CEO Brian Reale.
Samsung Bests Apple on Customer Satisfaction
August 01, 2013
Apple's iPhone may frequently be viewed as the leader in the smartphone category, but it's actually two Samsung devices that got the highest scores in a recent smartphone customer satisfaction study from American Customer Satisfaction Index. Specifically, Samsung's Galaxy S III and Galaxy Note II tied for the top two scores in the new survey, ACSI reported on Wednesday.
Experian Steps Up Its Social Engagement Push
July 25, 2013
It can be difficult enough to market to consumers through one channel, but trying to work across channels compounds that difficulty considerably. Enter Experian Marketing Services, which recently upgraded its cross-channel marketing platform with several new features. Experian regularly updates its application, said the company's Jeff Hassemer.
Sage Steps Forward
July 23, 2013
Sage Summit, held in Washington, D.C., this week, was a more upbeat event than it has been over the last two years. During that interval, the company has had the thankless task of telling its customers and partners that it was making big changes. The news was not always welcomed for all the reasons you can imagine. This year, everyone seemed to be breathing a little easier.
Cirrus Insight Gives Salesforce Users DIY Flexibility
July 18, 2013
When Cirruspath wanted to update its Cirrus Insight Gmail extension for Salesforce.com, it asked clients to draw it a picture. The result is what it calls a complete redesign that integrates lead tracking through Salesforce.com seamlessly into Gmail. First and foremost among the features in the new Cirrus Insight upgrade is the ability for users to customize the extension.
Feds Reach for Cloud CRM
July 17, 2013
The U.S. Department of Commerce is planning a major upgrade of its CRM capabilities, which is likely to include a multiyear contract opportunity for a cloud-based CRM system. The project underscores the increasing awareness of federal agencies of the potential use of cloud configurations for CRM projects. One of the major objectives is to foster an enterprise-wide approach to CRM.
Amazon Drops Its Fees
July 17, 2013
Amazon last week announced that it was lowering its fees for on-demand infrastructure by as much as 80 percent. Should we be rejoicing, or is this a sign that something is amiss? Around the turn of the century, something similar happened in two situations. The first was that telecommunications companies and cable companies buried enough fiber optic cable to satisfy demand for a long time.
New ClearSlide App Paves Sales Reps' Mobile Path to Cloud Content
July 16, 2013
ClearSlide has already released several mobile apps targeting salespeople on the road, and recently it rolled out another key piece of its platform in mobile form. Dubbed "Connect," the new app for iOS devices gives users mobile access to marketing and sales collateral stored in the cloud, such as presentation decks, white papers and videos.
Financial Sector's Gaze Fixed Firmly on the Cloud
July 13, 2013
A persistent myth in the tech world is that major enterprises in highly regulated industries are risk-averse and reluctant to adopt new technology innovations. In the case of the financial services sector, this has not been the case for years, and it is being disproved again as a growing number of financial institutions aggressively pursue a widening array of cloud computing alternatives.
Love 'Em or Hate 'Em, There's IT Gold in Those FFEs
July 10, 2013
The policy debate that has been raised by the Obama administration's healthcare reform program continues to smolder -- and even break into heated rhetoric when political supporters and critics of "Obamacare" get into the fray. However, in the three years or so that the program has been under way, its information technology gears have been turning right along.
Pipeliner 5.2 Keeps CRM in Sync
July 08, 2013
After making its beta debut back in 2009, Pipeliner CRM software recently graduated to version 5.2, bringing with it the ability to automatically sync data in near real time -- for both Mac and PC computers -- locally or through the cloud. "This is key for salespeople that work globally," said Nikolas Kimla, founder and managing partner of Pipelinersales.
Who's the Customer? Deux-Dot-Oh
July 03, 2013
I think I have used this title before, but this is in a whole different context. Also, this is a short piece because I know you are likely out contributing to the leisure economy as you should be. This will be here when you get back. I couldn't help but make one more comment on the Oracle-Salesforce announcements of last week because I see them as an important watershed.
Microsoft Plays Collaboration Catch-Up With Updated Dynamics CRM
July 02, 2013
Microsoft on Tuesday morning unveiled the latest iteration of its Microsoft Dynamics CRM software complete with enhancements including Skype, Yammer and Lync integration as well as extended availability of MarketingPilot. Due for widespread release this fall, the software will also bring long-awaited functionality for iOS and Android smartphones.
Adobe Snaps Up Neolane in Marketing Automation Push
July 01, 2013
In an effort to build its cross-channel marketing capabilities, Adobe on Thursday announced that it will acquire Neolane, a provider of cross-channel campaign management technology, in a $600 million cash deal. Neolane integrates online and offline marketing data from across an enterprise, performing audience segmentation and delivering marketing messages across numerous channels.
Intercom Connections Aid $6M Funding Round
June 21, 2013
Intercom, which offers businesses a tool to create personalized communications with customers, has secured some $6 million in a Series A round of funding. The Social+Capital Partnership, founded by former Facebook VP Chamath Palihapitiya, handled the fundraising. Some prominent tech players have attached their names to Intercom, including Twitter founder Biz Stone and Facebook exec Paul Adams.

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