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Commence CRM 5.5 Brings Chat Into the Fold
September 23, 2013
Commence earlier this month debuted version 5.5 of its CRM application with key enhancements including a new internal chat system, new Microsoft Word and calendar integrations, and a click-to-dial feature on mobile phones. Commence provides an array of CRM tools, including salesforce features and, for a unique twist, a project management component as well on its platform.
Bislr Brings a Bunch of New Tools for Easier Marketing Automation
September 16, 2013
Early this year Bislr launched with an impressive goal for a startup: It wanted to do for marketing automation what Steve Jobs and Apple did for mobile. That is, it wanted to take an arguably still clunky, expensive and difficult-to-use piece of enterprise software and transform it into something that people would actually want to use. It rolled out its version of that vision with the company's launch.
The Shift to a Subscription Economy, Part 2
September 13, 2013
Marine liability insurer The Shipowners' Club has signed up to get IT service management from Axios Systems on a Software as a Service basis. It is going with the subscription solution to remove the cost and complexity of security, backups, implementation and upgrades while retaining full ownership of its data. That, in a nutshell, is why companies are moving to a subscription-based economy.
Qualtrics Aims to Make Surveys Mobile-Friendlier
September 09, 2013
It's a fact of life in market research that the success of any survey will depend at least in part on its accessibility to the intended respondents. Toward that end, Qualtrics has released Qualtrics Mobile, a new app designed to help reach respondents on the go. Qualtrics Mobile works alongside the company's existing marketing survey Software as a Service application.
Investors Toss $50 Million Zuora's Way
September 06, 2013
Zuora, which offers a billing, commerce and finance PaaS for businesses using a subscription-service model, has raised $50 million in E series funding from some major players. Next World Capital, Vulcan Capital and Northgate Capital are the latest additions to the company's crowd of believers. Zuora will use the money to expand into new markets and geographies and invest in R&D.
Stalking the Fortune 500
September 05, 2013
Prognosticators love to look at Salesforce.com and imagine an impossibly tall edifice about to fall in the next stiff breeze. Maybe it could. I am not a finance guy, so what do I know? For now, though, the party continues -- and the party within the party is the one full of the doubters. What do they know? I don't think they understand the power of subscriptions.
CRM Evolution Notes
August 28, 2013
One of the more interesting aspects of CRM Evolution, held in New York last week, is how many emerging companies attended and appear to be doing well. The big guys were there too -- either with booths or through attendance by senior people. You can get a false sense of the marketplace if you only attend Salesforce.com's Dreamforce, Microsoft Convergence, SAP Sapphire, or Oracle OpenWorld.
Echopass Revs Its Engines for Enterprise Contact Centers
August 26, 2013
Echopass recently unveiled a new enterprise edition of its software for corporations that use the cloud to manage their contact center operations. The offering consists of more than 40 applications and services aimed at centers that support between 500 to 20,000 agents. One early adopter typifies the type of company for which this application was developed, said the company's Rob Farris.
Google Apps Integration Arrives in Zurmo 2.2
August 22, 2013
The makers of the Zurmo CRM platform have released a new version of the technology, a refresh focused on third-party app integrations that allow users to streamline their various Web applications with the Zurmo software. Launched on Tuesday, Zurmo 2.2 comes equipped with Google Apps integration, allowing users to synchronize information between their Google and Zurmo accounts.
Federal Cloud Megadeals Spur Competition and Litigation
August 21, 2013
The U.S. Interior Department has embarked on a major transition to cloud technology that could result in its spending $10 billion on the program over nine years. DOI selected 10 vendors to participate in the program last May, and since then the vendors have been announcing definitive contracts with the department. "This move is central to transforming our overall IT capabilities," said the department's Andrew Jackson.
Wireless Customers Warm Up to Online Buying
August 19, 2013
Wireless customers are generally much happier with the quality of service they receive from providers via the companies' self-service websites than through other outlets, a new survey from J.D. Power reveals. In addition, they're happiest with AT&T among service providers, the study found. The semiannual report was split into two parts, focusing on full-service and noncontract purchase experiences.
BroadVision and SugarCRM Join Hands for Closer Integration
August 16, 2013
SugarCRM and BroadVision have teamed up to integrate their respective products -- SugarCRM's namesake CRM app and BroadVision's Clearvale enterprise social networking platform -- to give users a fuller view of what is happening in the enterprise, the companies announced this week. This is not a full-bore integration between the two products, however.
Millennial Buys Rival Jumptap in Mobile Ad Push
August 15, 2013
Millennial Media announced on Tuesday that it will acquire competitor Jumptap in a stock transaction worth approximately $225 million. Under the terms of the agreement, Jumptap shareholders will receive approximately 24.6 million shares of Millennial Media. The combined company will be able to offer a number of services in this space that will be able to run across a variety of different screens.
Colosa Sweetens SugarCRM With 2 More Spoonfuls of BPM
August 05, 2013
After several months in beta, SugarCRM and Colosa have made generally available a new Sugar module that lets users design business process workflows inside SugarCRM. The application, Colosa's flagship BPM and Workflow Suite called ProcessMaker, was launched into beta in April, but the companies have added two new features and introduced a new pricing model since then, said Colosa CEO Brian Reale.
Samsung Bests Apple on Customer Satisfaction
August 01, 2013
Apple's iPhone may frequently be viewed as the leader in the smartphone category, but it's actually two Samsung devices that got the highest scores in a recent smartphone customer satisfaction study from American Customer Satisfaction Index. Specifically, Samsung's Galaxy S III and Galaxy Note II tied for the top two scores in the new survey, ACSI reported on Wednesday.
Experian Steps Up Its Social Engagement Push
July 25, 2013
It can be difficult enough to market to consumers through one channel, but trying to work across channels compounds that difficulty considerably. Enter Experian Marketing Services, which recently upgraded its cross-channel marketing platform with several new features. Experian regularly updates its application, said the company's Jeff Hassemer.
Sage Steps Forward
July 23, 2013
Sage Summit, held in Washington, D.C., this week, was a more upbeat event than it has been over the last two years. During that interval, the company has had the thankless task of telling its customers and partners that it was making big changes. The news was not always welcomed for all the reasons you can imagine. This year, everyone seemed to be breathing a little easier.
Cirrus Insight Gives Salesforce Users DIY Flexibility
July 18, 2013
When Cirruspath wanted to update its Cirrus Insight Gmail extension for Salesforce.com, it asked clients to draw it a picture. The result is what it calls a complete redesign that integrates lead tracking through Salesforce.com seamlessly into Gmail. First and foremost among the features in the new Cirrus Insight upgrade is the ability for users to customize the extension.
Feds Reach for Cloud CRM
July 17, 2013
The U.S. Department of Commerce is planning a major upgrade of its CRM capabilities, which is likely to include a multiyear contract opportunity for a cloud-based CRM system. The project underscores the increasing awareness of federal agencies of the potential use of cloud configurations for CRM projects. One of the major objectives is to foster an enterprise-wide approach to CRM.
Amazon Drops Its Fees
July 17, 2013
Amazon last week announced that it was lowering its fees for on-demand infrastructure by as much as 80 percent. Should we be rejoicing, or is this a sign that something is amiss? Around the turn of the century, something similar happened in two situations. The first was that telecommunications companies and cable companies buried enough fiber optic cable to satisfy demand for a long time.
New ClearSlide App Paves Sales Reps' Mobile Path to Cloud Content
July 16, 2013
ClearSlide has already released several mobile apps targeting salespeople on the road, and recently it rolled out another key piece of its platform in mobile form. Dubbed "Connect," the new app for iOS devices gives users mobile access to marketing and sales collateral stored in the cloud, such as presentation decks, white papers and videos.
Financial Sector's Gaze Fixed Firmly on the Cloud
July 13, 2013
A persistent myth in the tech world is that major enterprises in highly regulated industries are risk-averse and reluctant to adopt new technology innovations. In the case of the financial services sector, this has not been the case for years, and it is being disproved again as a growing number of financial institutions aggressively pursue a widening array of cloud computing alternatives.

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