Tuesday - December 30, 2008
Memo to telecom service providers: "We never thanked you, but you did a great job offering us consolidated billing. It is hard to remember now, as for the last few years you have been so aggressive in promoting bundled services, but five years ago, this was a major pain point. Three bills for ISP, cable and telephone, and usually three different due dates as well. But to give you your rightful due, you streamlined your back end systems and added the appropriate hardware and software to give us what we were asking for: one consolidated bill."
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Friday - December 26, 2008
There is little doubt that these are increasingly uncertain times for managers. In 2008, U.S. businesses cut nearly 2 million jobs -- amounting to 11 straight months of shrinking payrolls -- and some economists predict that we could lose another 3 million jobs in the next two years. In the past four months, we've seen continued triple-digit fluctuations in the Dow.
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Monday - December 22, 2008
The Internet provides opportunities for businesses to interact with customers in new ways. As innovations in social media appear, enterprises slowly adopt those same trends to offer alternatives for making the sale online. Some companies are attracting potential new clients through live video streaming or open chat channels.
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Friday - December 19, 2008
Internet-scale data sets and Web-scale analytics have placed a different set of requirements on software infrastructure and data processing techniques. More types of companies and organizations are seeking new inferences and insights across a variety of massive data sets -- some into the petabyte scale.
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Thursday - December 18, 2008
The economic downturn is top of mind for every organization. Pick up a newspaper or turn on the TV and it's hard to dismiss the facts: Recession looms and nobody knows when or how it will end. As a Research Director in the Customer Management Technology Group at the Aberdeen Group, I'm constantly getting asked what I think about the economy and how it will impact sales and marketing spending over the next year.
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Saturday - December 13, 2008
You've no doubt heard that if you don't get executive buy-in for CRM it's going to fail. But is executive buy-in really all that important? Let's play fill in the blank. Read the following four paragraphs and see if you can complete the last sentence. Hint: Use the word "guillotine" in your answer.
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Friday - December 12, 2008
Customer satisfaction with their interaction with the call center is essential to overall success of the call center. The main purpose of the center is to provide customer support and if they cannot do that is a way that is satisfying to the customer, the whole organization suffers.
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Monday - December 8, 2008
SugarCRM has released Sugar 5.2, which packages some existing Web 2.0 features with new technologies. The company is also introducing Cloud Services -- a framework for developers to build links to third-party data sources such as LinkedIn or JigSaw. In a way, SugarCRM has been a cloud company since its beginnings, said Martin Schneider, vice president of product marketing.
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Monday - December 8, 2008
Salesforce.com has announced its latest platform-to-platform integration -- this time with Google. Force.com for Google App Engine is a new set of tools and services that allows developers to build Web applications on App Engine that leverage the enterprise data that resides in Salesforce.com.
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Thursday - December 4, 2008
Many organizations spend months and endure significant costs to obtain the reporting and analysis capabilities that BI technology promises, only to find that different "versions of the truth" still exist without any definite way of determining which one is real or accurate. This raises the question: Is "One Version of the Truth" achievable?
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Monday - December 1, 2008
Microsoft CRM operations are in full swing, and bloggers are sharing tips and information. Update Rollup 1 for Microsoft Dynamics CRM 4.0 is now available. No, it's not a new release -- but as with anything Microsoft, the cyber-community is talking about implementation do's and don'ts.
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