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inContact Rolls Out Feature-Rich Cloud Call Center Update
April 23, 2014
inContact has released its first cloud contact center software update for the year. Version 14.1 contains a new two-way SMS channel, more refined automated call-routing, deeper integration with Salesforce.com and Oracle, and new APIs that give enterprise users the ability to customize their own applications and do a deep dive into their data. The company currently is rolling out the new version.
Founder of Russian Social Media Says He Got the Boot
April 23, 2014
Pavel Durov, the founder of Russia's most popular social network site, claims he has been ousted by allies of President Vladimir Putin -- who went ahead and took over the site while they were at it. Durov, who ran the mega-popular VKontakte, had reportedly run afoul of the Russian government for refusing to heed requests to censor posts on the site.
Popular UK Sports File-Sharing Site Shuttered
April 22, 2014
The Sports Torrent Network, a brazenly named file-sharing site, shut down after UK police threatened to put its operators behind bars for up to 10 years. TSTN was a hotbed for illicit broadcasts of European soccer, the National Hockey League, Formula 1 races and more. The site reportedly had about 20,000 members, making it "possibly the largest site of its type."
Transcendence and Analytics: What If the End of Mankind as We Know It Were a Good Thing?
April 21, 2014
I saw the movie Transcendence last week, and it was an impressive telling of what might happen were we to achieve singularity. Given this is likely where AI research is taking us and that analytics is a major component to getting there, I not only recommend the movie as entertainment but also as a means to wrapping your head around what we must correct before we take that next big step.
Google This: Yahoo Wants Apple's Search Business
April 18, 2014
Google has dominated the world of search for years, so much so that "Google" is not only synonymous with searching -- it's a verb, too. Who hasn't told someone to google something? That's awesome mindshare, and its power is translated to billions of dollars of ad-related revenue for Google. Where will search grow in the future? Mobile. And rumor has it, Yahoo's CEO Marissa Mayer wants it.
Chinese Company Creates 3D-Printed Houses
April 17, 2014
Shanghai WinSun Decoration Design Engineering, a Shanghai-based company, has created 10 3D-printed houses. Each house reportedly cost less than $5,000 and took less than 24 hours to construct. The printer used to create the homes was about 100 feet long, 33 feet wide and more than 20 feet tall. The "ink" was made from high-grade cement and glass fiber.
Alibaba IPO Could Spark E-Commerce Investment Surge
April 17, 2014
Whether Alibaba launches its IPO on April 21 or in the following days, it clearly will be a major event for Wall Street. By any measure, it will be a blockbuster. The company will raise up to $15 billion in the offering, which would place its value at $200 billion. These are not unrealistic numbers. The company reportedly posts more revenue and net income than Amazon and eBay combined.
Marketo's Show
April 16, 2014
Marketo put on an interesting show last week at Moscone West in San Francisco. Still basking in last year's IPO, the company attracted a large and diverse audience of marketers who wanted to learn about modern marketing automation, and it was a good opportunity to take stock of where marketing has been and where it is going. The impression I got was that modern marketing is in its early phase.
Amazon's Rumored 3D Smartphone May Radically Change E-Commerce
April 16, 2014
A picture may be worth a thousand words but the photo of what might be a smartphone in development by Amazon has produced many more words than that. The photo shows a black smartphone that looks like any number of mobiles on the market, save for the number of cameras on the front. In addition to the typical front-facing camera for selfies and video messaging, there are four others.
Google Clarifies Gmail Snooping in Updated ToS
April 16, 2014
Google this week updated its terms of service with new language that more clearly spells out how it scans and analyzes user content, such as emails, to match it with targeted ads. "Our automated systems analyze your content (including emails) to provide you personally relevant product features, such as customized search results, tailored advertising, and spam and malware detection," it says.
Don't Overlook the Mobile Searcher
April 15, 2014
The mobile browser is not dead, exactly, but if it were an animal it might be on the endangered species list. Mobile users are spending more time using mobile apps and less and less time surfing the Web from their mobile devices, based on recent statistics from Flurry. Apps took up 86 percent of the average U.S. mobile consumer's time online, or 2 hours and 19 minutes per day, the firm reported.
Twitter Tries to Defuse Turkey Controversy
April 15, 2014
Twitter has agreed to close some accounts in Turkey, but the two sides are still at loggerheads over allegations of tax evasion and whether or not Twitter must maintain a physical presence in the country. Twitter Vice President of Global Public Policy Colin Crowell led a delegation of sorts to address the country's multifaceted grievances with the social media site.
SugarCRM Refines Customer Analytics for Sales
April 14, 2014
When SugarCRM debuts version 7.2 in the coming weeks, users already will have had a taste of one of its main themes: tighter integration around productivity tools aimed at better understanding a customer base. That is because SugarCRM has previewed two such integrations over the past month -- one with Marketo and one with Dun & Bradstreet -- both designed to improve the user experience.
T-Mobile Ditches 'Greedy, Predatory' Overage Fees
April 14, 2014
T-Mobile has decided to end overage fees for its mobile customers. The company is abolishing overage charges for customers on every consumer plan, and its chief executive, John Legere, has laid down the gauntlet to AT&T, Verizon and Sprint to kill off such charges as well. Twenty million Americans saw punitive overage charges on their bills in 2013.
PCI 3.0, Part 3: Validating Your Cardholder Data Environment
April 14, 2014
Most e-commerce businesses already are preparing for their 2015 PCI audit, and plenty of changes are afoot when it comes to meeting 3.0 compliance requirements. Remember, compliance itself does not equal security, but rather is a reporting function of your security program. It is both a mandatory part of meeting 3.0 standards and a critical step toward improving your security posture.
Amazon to Investors: The Sky's the Limit
April 11, 2014
Amazon has released its annual letter to shareholders, revealing a smattering of tidbits about what's happening in the company now and what's in store for the future. The running theme throughout the letter is innovation. The entire company innovates with the customer in mind, Amazon CEO Jeff Bezos wrote, touching on its ethos of failing early while inventing and iterating to perfect a project.
Icahn, eBay Kiss and Make Up - for Now
April 11, 2014
eBay and corporate raider Carl Icahn on Thursday ended their months-long acrimonious battle with metaphorical hugs and kisses. eBay's board accepted an Icahn nominee -- CVS Caremark Chairman David Dorman -- as one of its 10 independent directors, and the disputants sang each other's praises. "Extremely pleased about agreement," Icahn tweeted. "Believe it's a win-win for all shareholders."
Investors See Gold Mine in Quora
April 10, 2014
Why is question-and-answer website Quora so popular with investors? "Because of the high quality of the discussions on the site," answered Paul Levinson, professor of communications and media studies at Fordham. To get a true expert take on the matter one would have to consult Tiger Global Management, which led the Series C venture capital round that brought in $80 million.
Setting Goals and Rewards
April 09, 2014
You should check out The Second Machine Age, by Erik Brynjolfsson and Andrew McAfee. It's a thoughtful analysis of the technology progression handed to us by Moore's Law and its effect on every aspect of our lives. Their thesis is simple yet powerful. Over the last 10 years or so, the pace of innovation has accelerated. Processes that were only imaginable before are becoming easy.
Twitter Applies a New Coat of Face(book) Paint
April 08, 2014
Twitter on Tuesday announced a redesign of its user profiles, hard on the heels of its launch of new photo-sharing capabilities late last month. Included among the new features in the redesign are larger profile photos, customized headers, and an enlarged presentation of tweets that have been particularly popular. Users also can pin a tweet to the top of their page.

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