Linux News: Software

E-Commerce Web Services: Better, Faster, Cheaper

Saturday - May 10, 2008

Typically, new technologies tend to promise more than they deliver. That has not been the case with Web services, which are being integrated into just about every new e-commerce application. "Support for Web services has come from application vendors, application development tool suppliers and middleware vendors," said Jason Bloomberg, a managing partner with market research firm ZapThink. The support has been widespread because Web services enable companies to simplify application design, deliver enhancements more quickly, and reuse software more easily. [More...]

SaaS: Bringing the Call Center Within a Small Company's Reach

Saturday - May 10, 2008

The software as a service trend is revolutionizing the call center industry, as companies of all sizes are now discovering the advantages of going with hosted versus on-premise solutions. With SaaS for the call center, applications are hosted on a shared platform in a data center and delivered to the agents via the Internet or dedicated network. [More...]

Dell Gets Real With Virtualization Strategy

Thursday - May 8, 2008

Dell unveiled an array of virtualization solutions Wednesday. The hardware maker's new lineup includes more than a dozen servers, tools and services designed to make the deployment and management of virtual environments as simple as possible for enterprises regardless of size, the company said. Four new virtualization-optimized servers stand at the center of the hardware manufacturer's latest offering. [More...]

SAP's Mobile Awakening

Tuesday - May 6, 2008

SAP and Research In Motion announced last week that they were partnering to develop a native BlackBerry client to link to SAP CRM, and then, eventually, to the firm's other business applications. The move is a no brainer for SAP, writes Vinnie Mirchandani, an ex-Gartner analyst and founder of the advisory firm Deal Architect. [More...]

Xobni Spins Relationship Webs in Microsoft Outlook

Monday - May 5, 2008

For all those Outlook users who have ever thought there has to be a better way to organize and search e-mail content, Xobni, a startup out of San Francisco, has launched its attempt at a solution. A free add-on, Xobni -- "in-box" spelled backwards -- is designed to help users of Microsoft's Outlook e-mail program get a better handle on what's in their in-box. [More...]

Meltdown to Breakout: Financial Services Overhaul Customer Service

Sunday - May 4, 2008

Who would have thought the meltdown in financial services could fuel the overhaul of the industry's customer service departments? Actually, it's just one of several factors driving companies to put customer service initiatives on the fast track in pursuit of compelling business advantage. [More...]

Testing Out New Concepts to Refurbish the Online Store

Sunday - May 4, 2008

Most e-commerce sites are approaching their 10th birthday. The standard approach -- with left-hand navigation and search, a product catalog and product detail, cart and checkout -- is a tired format. Just like brick-and-mortar stores, Web stores need refurbishing, and retail is the new darling of Web innovation. [More...]

Better Banking Through Technology

Saturday - May 3, 2008

Teller-line capture. Customer relationship management software. Real-time alerts. Threat detection and recovery, branch automation, in all its flavors, is here to stay, and community bankers are increasingly embracing it. Atlantic Southern Bank, decided to automate the way it reviewed its financial numbers by signing on with Banker's Dashboard. The results were immediate. [More...]

SAP, RIM Team on CRM for the BlackBerry

Friday - May 2, 2008

SAP and Research In Motion are partnering to develop a mobile CRM application. The first output of this venture will be a native BlackBerry smartphone client that links SAP CRM with BlackBerry applications such as Email, Address Book and Calendar. To be precise, they are developing a native RIM client that will sit on the BlackBerry and communicate with Netweaver mobile. [More...]

SugarCRM Adds a New Layer of Functionality

Friday - May 2, 2008

SugarCRM has released version 5.1 of its open source CRM platform, building on functionality it debuted in last year's milestone 5.0 release, which included new development tools, a new Ajax e-mail client, and a new multi-instance on-demand architecture. [More...]

B2B Appointment-Setting: Less Risk, Less Reward?

Thursday - May 1, 2008

While demand generation professionals consistently turn to a wide variety of direct marketing software and e-mail marketing tools in search of sales leads, current research by Aberdeen points to a significant spend associated with a more human element: outsourced B2B teleservices, provided by a large array of vendors offering different models of phone-based support by outside agencies. [More...]

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