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Yahoo Plugs Yelp Reviews Into Search
March 13, 2014
Yahoo and Yelp on Wednesday announced a new partnership to display Yelp ratings with Yahoo's search results, a move designed to snag some market share from Yahoo's larger search competitors. Now, when someone uses Yahoo to search for a local business, that business' Yelp rating will pop up in the right-hand panel of the search results. Users will see its star ratings, photos and more.
Report: US Tech Titans Making Bank From Offshore US Treasury Securities
March 13, 2014
Apple, Microsoft, Google and Cisco have accumulated enormous amounts of money via interest payments from the U.S. government, according to a report from the UK's Bureau of Investigative Journalism. The companies together hold $163 billion in U.S. government debt. Of that $163 billion, $124 billion is in U.S. Treasury securities, much of which is held offshore.
Does Apple's Quiet Loyalty Program Make CRM Sense?
March 11, 2014
Apple has bumped up the discounts offered in a loyalty program available to customers who spend at least $5,000 on its products over 12 months. It reportedly added unlocked iPhones and Apple TVs to the program as well. Apple may be aiming to improve penetration in the enterprise market while shoring up its position in the education sector in the face of increasingly fierce competition from Google.
Google Doles Out Cash for Apps Referrals
March 11, 2014
Google has launched a referral program for its office apps. It will hand out $15 bonuses to Google Apps customers who convince new users to sign up for the service, which includes Gmail for businesses, Google Calendar, Docs, Slides, Hangouts and Google Drive. Google will award the $15 bonus for up to 100 new user referrals, with each user in a domain counting as a referral.
Salesfusion Bumps Up Lead Scoring in New Marketing Automation Release
March 10, 2014
Salesfusion has released a new version of its marketing automation platform enhanced with the lead-scoring capabilities it acquired with its purchase of LoopFuse. The end result of this newly integrated product is a marketing automation application that has predictive lead scoring and is priced and configured to be used by mid-market companies, said Salesfusion CEO Christian Nahas.
The Road to Immersive Smell Tech Could Be Paved With Bacon
March 07, 2014
Kraft wants you to wake up and smell the Oscar Mayer bacon, and its latest marketing campaign could point to smell-related technology finally getting a whiff of success. The company has debuted a new smartphone application designed to help users wake up to the sound of crackling bacon. Oscar Mayer also is giving away thousands of iPhone attachments that produce the bacon-frying smell.
Mobile Email Marketing Rule No. 1: Short Subject Lines
March 06, 2014
OK people, it's 2014. Email marketing has been an important marketing tactic for a good 15-20 years. Email marketing for mobile devices is a newer variation of this tried-and-true channel, but it still isn't rocket science. So why, I ask you, do so many marketers still refuse to learn the most basic tenet of email marketing? Namely, that the subject line is the most important part of the content.
Getty Shifts to Plan B for Monetizing 35MM Images
March 06, 2014
Getty Images, the stock photo giant that many professional photographers loathe but amateurs love, on Thursday announced it will allow consumers to embed its images free for non-commercial purposes on blogs, social networks and other websites. The move indicates the company, whose battery of highly paid lawyers has chased copyright violators for years, is bowing to the brave new Internet world.
Pega's Next-Best-Action Marketing Learns on the Job
March 03, 2014
Pegasystems has rolled out Next-Best-Action Marketing 7.1. Built on Pega 7, it aims to provide marketing executives with the best customer service strategy -- the next best action -- for any given scenario, based on customer data captured by the system, along with rules configured by the user. The differentiator between this and other platforms is its self-learning functionality.
Nadella Begins Microsoft Leadership Transformation
March 03, 2014
CEO Satya Nadella has begun his much-anticipated shakeup of Microsoft's leadership ranks, just weeks after taking the helm. Tony Bates, EVP of business development and evangelism, and Tami Reller, EVP of marketing, are leaving. Eric Rudder, EVP of advanced strategy, will take over Bates' duties, while marketing executive Chris Capossela will replace Reller and lead Microsoft's advertising efforts.
Samsung Phone Captures Golden Moment at the Oscars
March 03, 2014
Several members of Hollywood's elite walked out of LA's Dolby Theatre clutching golden statues on Sunday, but it might have been Samsung that landed the largest victory at the event. Early in the show, host Ellen DeGeneres stopped to capture the moment by using a Samsung phone to take a selfie while on stage. She later repeated the gimmick from the audience -- surrounded by a bunch of stars.
4 Ways to Waste Great Marketing Opportunities
February 28, 2014
CRM has always purported to be about relationships, but it's often used primarily for sales. That's kind of a good news, bad news situation. The bad news first: CRM got a bad rap when it didn't become a sales panacea (mostly for adoption issues). The good news: It exposed a void in the mix that marketing automation rushed to fill. The key to successful relationships is communication.
Marketers: Going Global Means Going Mobile
February 27, 2014
U.S. companies can be forgiven, perhaps, for their near-sighted view of global markets. North America and the more exotic European markets are enough for most companies, short of those with multinational aspirations, seeking foreign-based revenues. For those that do want to access markets in, say, Kenya or India, there are numerous barriers in their way.
The Travel Battle Rages On: May the Most Relevant Brand Win
February 25, 2014
The travel industry will increase 41 percent by 2016, making it worth $143 billion. With that much revenue on the line, booking sites are taking significant steps to ensure that they get their piece of the traveler pie. Brands no longer can offer experiences that are irrelevant to the end-user. Travel has become a user-centric industry, and the brand that serves up the most relevant content wins.
Microsoft Beckons New Consumers to Old Online Services
February 21, 2014
What's in a name? Microsoft is hoping more traffic to two of its online properties. The company has renamed its cloud storage service because of legal entanglements and the website for free versions of its Office productivity apps because of consumer confusion. The name changes, which took effect this week, weren't accompanied by very much in the way of feature changes.
Transition State
February 20, 2014
The CRM market appears to be experiencing a transition state -- something betwixt and between, a time of high energy and great possibility, above all a time of change. A ball bouncing around a spinning roulette wheel is in a transition state; chemical reactions go through transition states as reactants become products. The key concept is indeterminacy.
Microsoft Dynamics CRM Gets a Fuel Injection
February 18, 2014
Microsoft on Tuesday unveiled a set of Microsoft Dynamics CRM features that will be generally available in the second quarter of this year. There are three main areas of change in this latest iteration: new marketing functionality; enhanced customer service options; and the introduction of a unified service desk for call centers. There are also additional social listening features.
Completeness Is the New Black
February 12, 2014
Are we collecting enough data? It seems like a weird question given the glut of it at most companies, and perhaps it is. Perhaps a better question is, are we collecting the right data? We could get into a long philosophical discussion of just what the right data is, but that would only happen if we made the mistake of thinking all data was the same.
Mac Birthday Video Stars iPhone
February 04, 2014
Unlike in 1984, when the Macintosh was introduced, there weren't any Apple ads at the Super Bowl this year. Instead, on the day after the Massacre in the Meadowlands, the company raised the curtain on a 127-second video celebrating the 30th anniversary of the Mac -- on YouTube. Video for the project was shot entirely with iPhones over a 36-hour period on Jan. 24, the 30th birthday of the Mac.
Managing Big Data: Audience Measurement and Ad Targeting
February 03, 2014
The interaction of connected consumer electronics and digital media is creating vast and limitless amounts of user data, now commonly coined "Big Data." Many new business models are forming around these data, but for advertising, data have always been at the core of its business. Data of all varieties and volumes enable stakeholders to invest proportionally to the value of their media assets.

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