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The Big Bilski: A Hope for Clarity on Business Method Patents October 20, 2009 
One year ago, the Court of Appeals that handles all appeals of patent cases in the U.S. issued a landmark decision. In re Bilski sent shockwaves through the high-tech legal community. The court held that in order to be patentable, a method must either be "tied to a particular machine," or "transform[ ] a particular article into a different state or thing."
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Sailing Toward the New Supply Chain Management World October 19, 2009 
You might say that supply chain management has entered the philosophical realm. SCM investment has flatlined to a large extent, and the market's focus has changed as supply chain headaches become more complex and cut a broader swath. Although there is no one compelling trend in the SCM space, cost optimization and fulfillment are becoming top priorities.
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CRM + BPM: Raising the Customer Experience Bar October 16, 2009 
For decades, organizations have been dealing with the challenges of driving more effective customer service. Traditional CRM solutions have focused on presenting consolidated customer information, but they still rely heavily on employees to resolve customer issues. This means that the customer's experience can vary greatly depending on the manual processes and efficiency of the staff at any given organization.
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Oracle's Ellison Challenges IBM to Server Duel October 15, 2009 
Larry Ellison ratcheted up his rhetoric against IBM on Wednesday, challenging Oracle's longtime partner and rival to "make our day" in a battle over business software performance. Ellison, Oracle's billionaire CEO, shook up the technology world in April by outbidding IBM and snatching up struggling server and software maker Sun Microsystems for $7.4 billion.
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The Data-Driven Marketer: Show Me the Numbers October 15, 2009 
The role of the chief marketing officer has evolved dramatically over the last 10 years. The average CMO is on the job for just 23.6 months. The CEO and board of directors are demanding a new level of accountability from senior marketing leaders, which requires tangible justification for marketing decisions.
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Gearing Up for the Project Management Explosion October 12, 2009 
The economic stimulus assistance injected into major industrial countries to counter the effects of a global recession shone a spotlight on the need to rebuild their infrastructures. The need to manage such public works investments efficiently has generated a huge potential market for project management software and related services.
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Filtering the BI Fire Hose October 11, 2009 
How can we make the most of Web data services for business intelligence? As enterprises seek to gain better insights into their markets, processes, and business development opportunities, they face a daunting challenge -- how to identify, gather, cleanse, and manage all of the relevant data and content being generated across the Web.
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The Cutting Edge of Law Enforcement Technologies October 06, 2009 
Not so long ago, Motorola was hailed as the bane of criminals. "You might outrun the cop, but you'll never outrun Motorola," went the saying. The Motorola two-way radio was one of the first technologies to tip the scales in favor of law enforcement. However, it was by no means the last.
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Continuous Intelligence: Where Message Meets Moment October 06, 2009 
Online measurement has become increasingly focused on the integration of online behavior with customer marketing touch-points. Taking a complete view of the customer acquisition life cycle will often generate numerous potential integration points that can be profitably exploited. The goal of every marketing organization should be to achieve consistent relevance around both "message" and "moment."
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Management From Afar: Coaching a Team of Remote Workers October 05, 2009 
In our global economy, where outsourcing is common and the Internet makes it possible to work from almost any location under the sun, it's not unusual for a company to find itself in the position of having a large portion of its staff in various locations outside the main offices. Particularly in the technology industry, software and application development jobs are often filled by freelance workers.
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Marketing Automation: A Well-Oiled Machine That's Ready to Roll October 05, 2009 
The announcement that Adobe was acquiring Web analytics firm Omniture took many in the marketing industry off guard last month. However, it's less surprising in view of trends that have recently been gaining traction: integration of social media technologies to mainstream platforms; mergers and acquisitions in general; a surge in demand for marketing technology.
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Making the Cloud Rain Business Productivity October 04, 2009 
As enterprises seek to exploit cloud computing, business leaders are focused on new productivity benefits. Yet the IT folks need to focus on the technology in order to propel those business solutions forward. As enterprises confront cloud computing, they want to know what's going to enable new and potentially revolutionary business outcomes.
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Should a Small Business Watch the Clock? October 02, 2009 
Many small businesses fail to fully utilize automated time-reporting tools or shy away from them altogether. However, once a business starts to reach about 30 staff members, time reporting helps them understand costs, improve efficiency, and focus on the right areas, said Journyx CEO Curt Finch.
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Think, Then Measure: BI in the SMB October 01, 2009 
Suppliers and consumers have tightened their belts under current economic conditions, sending businesses scrambling for cost-cutting methods. Small and medium businesses have turned to business intelligence tools in response to these pressures.
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Xerox Buys Its Way Into BPO With $6.4B ACS Deal September 28, 2009 
Xerox said Monday that it will buy Affiliated Computer Services for $6.4 billion in cash and stock. Best known for its copying and printing business, Xerox said the move answers a growing need to better link document management to the processes that produce them -- including finance, human resources, transaction processing and customer support.
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PRM: Ready to Break Out September 28, 2009 
Some think of it as just an offshoot of CRM. Others view PRM, or partner relationship management, as interchangeable with sales force automation. The reality is PRM is coming of age in its own right, as manufacturers and technology companies struggle to manage their highly complex -- and constantly shifting -- channel partnerships.
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