Linux News: Enterprise IT

E-Commerce Web Services: Better, Faster, Cheaper

Saturday - May 10, 2008

Typically, new technologies tend to promise more than they deliver. That has not been the case with Web services, which are being integrated into just about every new e-commerce application. "Support for Web services has come from application vendors, application development tool suppliers and middleware vendors," said Jason Bloomberg, a managing partner with market research firm ZapThink. The support has been widespread because Web services enable companies to simplify application design, deliver enhancements more quickly, and reuse software more easily. [More...]

SaaS: Bringing the Call Center Within a Small Company's Reach

Saturday - May 10, 2008

The software as a service trend is revolutionizing the call center industry, as companies of all sizes are now discovering the advantages of going with hosted versus on-premise solutions. With SaaS for the call center, applications are hosted on a shared platform in a data center and delivered to the agents via the Internet or dedicated network. [More...]

Dell Gets Real With Virtualization Strategy

Thursday - May 8, 2008

Dell unveiled an array of virtualization solutions Wednesday. The hardware maker's new lineup includes more than a dozen servers, tools and services designed to make the deployment and management of virtual environments as simple as possible for enterprises regardless of size, the company said. Four new virtualization-optimized servers stand at the center of the hardware manufacturer's latest offering. [More...]

HP Targets Web 2.0 Firms With Heavy-Duty NAS System

Wednesday - May 7, 2008

HP announced on Tuesday a new, highly scalable storage system meant to address the needs of online and digital media businesses. The HP StorageWorks 9100 Extreme Data Storage System is designed to simplify the management of multiple petabytes of data with an eye to affordability. [More...]

Into the Blu: Neil Young Touts High-Def Format at Sun Conference

Wednesday - May 7, 2008

Rebellious rocker Neil Young hates the sound of compact discs. So he waited 15 years for a different technology, which he says will allow him to share his life's work the way he wants his fans to enjoy it. Starting this fall, Young plans to release a comprehensive archive of music, videos and other material dating back to 1963 on a series of interactive Blu-ray discs. [More...]

The Dawn of Social Networking 2.0

Wednesday - May 7, 2008

I have been investigating the possibility that social networking is something that can be used inside an organization -- "intra-organizationally," as my bureaucratic friends might say. That should really be no surprise -- the entire employee base is a natural community. [More...]

Confessions of a (Former) IT Scoundrel

Tuesday - May 6, 2008

Thinking of doing business with my company? You should proceed with caution. I've made mistakes, and some of my clients have suffered because of them. My 10-person firm sells popular business software and then provides services such as consulting, training, support and customizations. We have more than 500 clients. Most are happy, but some are not. The unhappy ones are not to blame. [More...]

When Is the Time Right for Your IT System Makeover?

Tuesday - May 6, 2008

Let's talk information-technology upgrades. Figuring out your company's IT system is one of life's great mysteries. It's an even greater source of frustration. However, local Las Vegas experts insist even the layest of laypeople can learn to determine when their systems require improvements, and more importantly, how to prioritize on those upgrades to avoid blowing out the company's budget. [More...]

SAP's Mobile Awakening

Tuesday - May 6, 2008

SAP and Research In Motion announced last week that they were partnering to develop a native BlackBerry client to link to SAP CRM, and then, eventually, to the firm's other business applications. The move is a no brainer for SAP, writes Vinnie Mirchandani, an ex-Gartner analyst and founder of the advisory firm Deal Architect. [More...]

Xobni Spins Relationship Webs in Microsoft Outlook

Monday - May 5, 2008

For all those Outlook users who have ever thought there has to be a better way to organize and search e-mail content, Xobni, a startup out of San Francisco, has launched its attempt at a solution. A free add-on, Xobni -- "in-box" spelled backwards -- is designed to help users of Microsoft's Outlook e-mail program get a better handle on what's in their in-box. [More...]

Meltdown to Breakout: Financial Services Overhaul Customer Service

Sunday - May 4, 2008

Who would have thought the meltdown in financial services could fuel the overhaul of the industry's customer service departments? Actually, it's just one of several factors driving companies to put customer service initiatives on the fast track in pursuit of compelling business advantage. [More...]

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