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Amazon WorkMail Lifts Back-End Email Burden From IT's Shoulders
January 30, 2015
Amazon is making a play for the enterprise email market. Offered by Amazon Web Services, WorkMail targets companies that want to move their on-premises email services to the cloud. WorkMail reduces complexity and cost. With all mail infrastructure relocated to Amazon's cloud, a company no longer need be concerned with buying hardware, installing patches, and installing mail backup systems.
FCC Issues Tough Warning Against WiFi Blocking
January 29, 2015
The FCC on Tuesday issued a warning that intentional blockage of personal WiFi hotspots was illegal and would be subject to enforcement. The FCC has noticed a "disturbing trend" among hotels and other commercial establishments of blocking consumers' personal WiFi hotspots on their premises, it said. The agency last year conducted an investigation of Marriott International for WiFi blocking.
Canada Levitates Data from File-Sharing Sites
January 29, 2015
Canada's spy agency, the Communications Security Establishment, has been eavesdropping on 102 free file upload sites, including Sendspace, Rapidshare and Megaupload, which has been shut down. A CSE program called "Levitation" lets analysts access information on 10-15 million uploads and downloads of files from such sites daily, according to documents released by whistle-blower Edward Snowden.
Customer Science
January 28, 2015
Part of my new year routine has been ordering new business cards. In this electronic age, they are the only things I actually print, and I'm a writer! In a few weeks I'll publish a book, Solve for the Customer, in paperback, and the two are related. I made a discovery while writing the book that fundamentally changes what I do for a living and the title I use, hence my need to reprint.
Tech-Savvy Cubans Build Their Own Private Internet
January 28, 2015
Because Cuba's government makes it difficult for all but a handful of Cubans to access the Internet, people in Havana and other parts of the country reportedly have linked thousands of PCs to create an informal network known as "StreetNet," or "SNet" for short. The network was built with commercially available equipment. The PCs are connected by WiFi and Ethernet cables strung over rooftops.
Businesses Seek Liability Protection for Cybersecurity Disclosures
January 28, 2015
"No foreign nation, no hacker, should be able to shut down our networks, steal our trade secrets, or invade the privacy of American families," President Barack Obama told the U.S. Congress during the State of the Union Address last week. However, hunting down the perpetrators of cyberattacks that compromise national security or disrupt commerce is only going to get more difficult in the future.
Engage.cx Makes Customers an Offer They Can't Lose
January 27, 2015
Engage.cx just secured $2.9 million in Series A financing. The round of participating investors is noteworthy, but for the CRM industry the real intrigue lays in Engage.cx's premise -- or rather, promise: how to present a unified cohesive customer service operationr, no matter which channel is used. Other vendors claim they can do this, but Engage.cx is taking a novel approach.
Wikileaks Steamed Over Google's Lengthy Silence on FBI Snooping
January 27, 2015
Google may have contributed to violating the First Amendment rights of three journalists working for WikiLeaks two and a half years ago, when it turned over to the FBI all their email, subscriber information and metadata. Google informed the journalists about its actions last month, saying that it had been unable to do so earlier due to a gag order.
Coinbase Bitcoin Exchange Off to a Rocky Start
January 26, 2015
Coinbase on Monday launched Coinbase Exchange, the first regulated bitcoin exchange in the U.S. It got the jump on the upcoming Gemini exchange currently being established by Cameron and Tyler Winkelvoss. The firm debuted in 24 U.S. states, but the launch was bedeviled with problems. Some pages reportedly failed to load completely, and some users had problems with access.
Winkelvoss Twins Plan to Tame Bitcoins
January 26, 2015
Cameron and Tyler Winkelvoss on Friday announced Gemini, a regulated bitcoin exchange to be based in the United States. The Winkelvoss twins, who shot to fame when they sued Facebook and won $65 million, have assembled a team of security experts, technologists and financial engineers to build a world-class exchange from the ground up, based on security.
The Brave New World of Windows 10
January 23, 2015
Microsoft on Wednesday unveiled a slew of new features and capabilities coming in Windows 10: the convergence of the desktop and mobile; the advent of the killer universal app; more power and features for personal digital assistant Cortana, which will be on mobile as well as desktops and laptops; improvements to maps; a new browser; a strong emphasis on gaming; and holographic computing.
White House Jump-Starts Cybersecurity Protection Programs
January 23, 2015
As members of the U.S. Congress started to prepare for the upcoming legislative session, President Obama lost little time in putting cybersecurity near the top of a to-do list for lawmakers. During a visit to the federal National Cybersecurity Communications Integration Center, Obama called for additional legislation to improve information technology protection.
Chen Calls on Congress to Mandate BlackBerry Apps
January 22, 2015
BlackBerry CEO John Chen set off a barrage of online chatter Wednesday when he proposed that any rules the U.S. adopts to preserve Net neutrality also should guarantee application neutrality. Chen made the proposal in a letter to two U.S. congressional panels and posted an adapted version on the company's blog. Both the FCC and Congress are considering Net neutrality proposals.
The Top 20 CRM Blogs of 2014, Part 2
January 20, 2015
The second half of the Top 20 Bloggers list is the half that holds the most surprises and fresh faces. This year, it also has the most variety -- from non-English speakers to blogs targeted at small businesses -- as well as plenty of marketing-oriented content. There also are some re-entries to the list who have rediscovered their blogs and come roaring back.
Apple Stylus Rumor: Taking Care of Business?
January 20, 2015
Apple will introduce a stylus to accompany its expected new, larger iPad, an analyst with a good scorecard in predicting Apple products wrote in a research note on Sunday. Speculation about a 12.9-inch iPad Pro to be launched this year has been grist for the rumor mill for months, but the prediction of an Apple stylus is a new development. The stylus would be sold separately.
What SMB CRM Shoppers Want
January 19, 2015
CRM is expected to grow at a steady pace, and CRM customers are sending some specific signals about the functionality they need. Thirty-seven percent of small-and-medium-sized businesses that participated in its annual survey want an integrated suite of multiple CRM applications, Software Advice reported last month. That's up from 7 percent in 2013.
IBM's z13 Emerges From Mainframe Fountain of Youth
January 19, 2015
IBM launched its newest mainframe, the z13, last week in New York City. Built for the mobile economy, the z13 can process 2.5 billion transactions daily. It enables real-time encryption on all mobile transactions at scale, and it includes embedded analytics that provide real-time transactions faster and cheaper than the competition, the company said.
Warning Sony of Coming Storm Wasn't NSA's Department
January 19, 2015
The United States National Security Agency reportedly knew in advance that North Korea was about to hack into Sony's systems. The NSA apparently penetrated North Korea's network through several vectors, including Chinese networks used to connect with the rest of the world and hacker connections in Malaysia. The NSA was able to burrow in using the networks of South Korea and other allies.
What If IBM's Rommetty and Apple's Cook Were to Swing for the Fences?
January 19, 2015
I was at IBM's z13 mainframe launch last week, and it brought back a lot of memories, because I was at IBM when the era of the mainframe collapsed. I also happened to be covering Apple when the era of the Mac collapsed, following the launch of Windows 95, and I have watched both companies recover -- largely by rediscovering what made them great in the first place.
Cameron Takes Hard Line on Encrypted Communications
January 15, 2015
UK Prime Minister David Cameron, who is standing for re-election, has vowed to ban personal encrypted communications apps such as Snapchat and WhatsApp if he is voted in. He also will allow UK government security agencies to monitor communications, with warrants signed by the Home Secretary. "The first duty of any government is to keep our country and our people safe," Cameron declared.
Docker Security Questioned
January 15, 2015
Security questions recently have been raised about Docker, a promising technology for running applications in the cloud. Docker is an open source initiative that allows applications to be run in containers for flexibility and mobility only dreamt of in the past. "Since the 70s, programmers have been talking about reusable code and the ability to migrate applications," noted IDC analyst Al Gillen.
Feds Struggle to Keep Up With Digital Access Demand
January 14, 2015
The explosion in the use of mobile devices in the U.S. is posing a major challenge for the federal government to provide public access to agencies via wireless channels. In an effort to keep pace with technology, the U.S. government launched the Digital Government Strategy in May 2012 with the goal of providing citizen access to federal services and information anywhere, anytime, on any device.
Sony Sortie's Smoking Gun Still Missing
January 14, 2015
Recent research from security firm Cloudmark has raised doubt about the purported connection between North Korea and last November's intrusion on Sony Pictures Entertainment's computer networks. The FBI last week continued to press its case that North Korea was behind the cyberattack, pointing to an exposed block of IP addresses allocated to North Korea.
CFPB Shifts Some Power to Mortgage Shoppers
January 13, 2015
The CFPB on Tuesday introduced Owning a Home, a set of online tools designed to make it easier for consumers to comparison shop for the best deal in mortgage financing. With one tool, users can plug in a credit score and ZIP code to get a sense of the current interest rates being offered within a particular area. There is also a guide that walks consumers through various loan options.

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