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Businesses Seek Liability Protection for Cybersecurity Disclosures
January 28, 2015
"No foreign nation, no hacker, should be able to shut down our networks, steal our trade secrets, or invade the privacy of American families," President Barack Obama told the U.S. Congress during the State of the Union Address last week. However, hunting down the perpetrators of cyberattacks that compromise national security or disrupt commerce is only going to get more difficult in the future.
Engage.cx Makes Customers an Offer They Can't Lose
January 27, 2015
Engage.cx just secured $2.9 million in Series A financing. The round of participating investors is noteworthy, but for the CRM industry the real intrigue lays in Engage.cx's premise -- or rather, promise: how to present a unified cohesive customer service operationr, no matter which channel is used. Other vendors claim they can do this, but Engage.cx is taking a novel approach.
Wikileaks Steamed Over Google's Lengthy Silence on FBI Snooping
January 27, 2015
Google may have contributed to violating the First Amendment rights of three journalists working for WikiLeaks two and a half years ago, when it turned over to the FBI all their email, subscriber information and metadata. Google informed the journalists about its actions last month, saying that it had been unable to do so earlier due to a gag order.
Coinbase Bitcoin Exchange Off to a Rocky Start
January 26, 2015
Coinbase on Monday launched Coinbase Exchange, the first regulated bitcoin exchange in the U.S. It got the jump on the upcoming Gemini exchange currently being established by Cameron and Tyler Winkelvoss. The firm debuted in 24 U.S. states, but the launch was bedeviled with problems. Some pages reportedly failed to load completely, and some users had problems with access.
Winkelvoss Twins Plan to Tame Bitcoins
January 26, 2015
Cameron and Tyler Winkelvoss on Friday announced Gemini, a regulated bitcoin exchange to be based in the United States. The Winkelvoss twins, who shot to fame when they sued Facebook and won $65 million, have assembled a team of security experts, technologists and financial engineers to build a world-class exchange from the ground up, based on security.
The Brave New World of Windows 10
January 23, 2015
Microsoft on Wednesday unveiled a slew of new features and capabilities coming in Windows 10: the convergence of the desktop and mobile; the advent of the killer universal app; more power and features for personal digital assistant Cortana, which will be on mobile as well as desktops and laptops; improvements to maps; a new browser; a strong emphasis on gaming; and holographic computing.
White House Jump-Starts Cybersecurity Protection Programs
January 23, 2015
As members of the U.S. Congress started to prepare for the upcoming legislative session, President Obama lost little time in putting cybersecurity near the top of a to-do list for lawmakers. During a visit to the federal National Cybersecurity Communications Integration Center, Obama called for additional legislation to improve information technology protection.
Chen Calls on Congress to Mandate BlackBerry Apps
January 22, 2015
BlackBerry CEO John Chen set off a barrage of online chatter Wednesday when he proposed that any rules the U.S. adopts to preserve Net neutrality also should guarantee application neutrality. Chen made the proposal in a letter to two U.S. congressional panels and posted an adapted version on the company's blog. Both the FCC and Congress are considering Net neutrality proposals.
The Top 20 CRM Blogs of 2014, Part 2
January 20, 2015
The second half of the Top 20 Bloggers list is the half that holds the most surprises and fresh faces. This year, it also has the most variety -- from non-English speakers to blogs targeted at small businesses -- as well as plenty of marketing-oriented content. There also are some re-entries to the list who have rediscovered their blogs and come roaring back.
Apple Stylus Rumor: Taking Care of Business?
January 20, 2015
Apple will introduce a stylus to accompany its expected new, larger iPad, an analyst with a good scorecard in predicting Apple products wrote in a research note on Sunday. Speculation about a 12.9-inch iPad Pro to be launched this year has been grist for the rumor mill for months, but the prediction of an Apple stylus is a new development. The stylus would be sold separately.
What SMB CRM Shoppers Want
January 19, 2015
CRM is expected to grow at a steady pace, and CRM customers are sending some specific signals about the functionality they need. Thirty-seven percent of small-and-medium-sized businesses that participated in its annual survey want an integrated suite of multiple CRM applications, Software Advice reported last month. That's up from 7 percent in 2013.
IBM's z13 Emerges From Mainframe Fountain of Youth
January 19, 2015
IBM launched its newest mainframe, the z13, last week in New York City. Built for the mobile economy, the z13 can process 2.5 billion transactions daily. It enables real-time encryption on all mobile transactions at scale, and it includes embedded analytics that provide real-time transactions faster and cheaper than the competition, the company said.
Warning Sony of Coming Storm Wasn't NSA's Department
January 19, 2015
The United States National Security Agency reportedly knew in advance that North Korea was about to hack into Sony's systems. The NSA apparently penetrated North Korea's network through several vectors, including Chinese networks used to connect with the rest of the world and hacker connections in Malaysia. The NSA was able to burrow in using the networks of South Korea and other allies.
What If IBM's Rommetty and Apple's Cook Were to Swing for the Fences?
January 19, 2015
I was at IBM's z13 mainframe launch last week, and it brought back a lot of memories, because I was at IBM when the era of the mainframe collapsed. I also happened to be covering Apple when the era of the Mac collapsed, following the launch of Windows 95, and I have watched both companies recover -- largely by rediscovering what made them great in the first place.
Cameron Takes Hard Line on Encrypted Communications
January 15, 2015
UK Prime Minister David Cameron, who is standing for re-election, has vowed to ban personal encrypted communications apps such as Snapchat and WhatsApp if he is voted in. He also will allow UK government security agencies to monitor communications, with warrants signed by the Home Secretary. "The first duty of any government is to keep our country and our people safe," Cameron declared.
Docker Security Questioned
January 15, 2015
Security questions recently have been raised about Docker, a promising technology for running applications in the cloud. Docker is an open source initiative that allows applications to be run in containers for flexibility and mobility only dreamt of in the past. "Since the 70s, programmers have been talking about reusable code and the ability to migrate applications," noted IDC analyst Al Gillen.
Feds Struggle to Keep Up With Digital Access Demand
January 14, 2015
The explosion in the use of mobile devices in the U.S. is posing a major challenge for the federal government to provide public access to agencies via wireless channels. In an effort to keep pace with technology, the U.S. government launched the Digital Government Strategy in May 2012 with the goal of providing citizen access to federal services and information anywhere, anytime, on any device.
Sony Sortie's Smoking Gun Still Missing
January 14, 2015
Recent research from security firm Cloudmark has raised doubt about the purported connection between North Korea and last November's intrusion on Sony Pictures Entertainment's computer networks. The FBI last week continued to press its case that North Korea was behind the cyberattack, pointing to an exposed block of IP addresses allocated to North Korea.
CFPB Shifts Some Power to Mortgage Shoppers
January 13, 2015
The CFPB on Tuesday introduced Owning a Home, a set of online tools designed to make it easier for consumers to comparison shop for the best deal in mortgage financing. With one tool, users can plug in a credit score and ZIP code to get a sense of the current interest rates being offered within a particular area. There is also a guide that walks consumers through various loan options.
The Convoluted Trail Linking North Korea to Sony
January 13, 2015
FBI Director James Comey has "very high confidence" that North Korea was behind last November's cyberattack on Sony, he said last week at Fordham University. New evidence of the link includes documentation of the hackers' failure to cover their tracks with proxy servers on several occasions, Comey said. Several times they got "sloppy" and exposed their home IP addresses.
SCOTUS Seeks DoJ Input on Google-Oracle Java Dispute
January 13, 2015
The Supreme Court of the United States on Monday invited the Obama administration to weigh in on whether it should hear arguments in the ongoing dispute between Google and Oracle over Java copyrights. U.S. Solicitor General Donald Verrilli, Jr. "is invited to file a brief in this case expressing the views of the United States," reads the SCOTUS memo.
The Fallout From the NSA's Backdoors Mandate
January 13, 2015
The United States National Security Agency (NSA) is widely believed to have mandated high-tech vendors build backdoors into their hardware and software. Reactions from foreign governments to the news are harming American businesses and, some contend, may result in the breakup of the Internet. For example, Russia is moving to paper and typewriters in some cases to move certain types of information.
Data Breach Law Tops Obama Privacy Initiatives
January 12, 2015
A proposed national data breach reporting law, aimed primarily at protecting consumer privacy, headlined several initiatives the Obama administration announced Monday. The Personal Data Notification & Protection Act clarifies the obligations of companies when there's been a data breach. It includes a requirement to notify customers within 30 days of the discovery of a breach.
The Top 20 CRM Blogs of 2014, Part 1
January 12, 2015
The field of CRM bloggers is like the start of a marathon: There may be thousands of entrants, but there are only a few elite runners. Spotting them in the rest of the pack is not always easy -- especially as their enthusiasm for blogging waxes and wanes, or as they move into other formats, like becoming regular columnists in publications. However, there are a few things that identify the elite.

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