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Saturday - May 10, 2008
Typically, new technologies tend to promise more than they deliver. That has not been the case with Web services, which are being integrated into just about every new e-commerce application. "Support for Web services has come from application vendors, application development tool suppliers and middleware vendors," said Jason Bloomberg, a managing partner with market research firm ZapThink. The support has been widespread because Web services enable companies to simplify application design, deliver enhancements more quickly, and reuse software more easily. [More...]
Saturday - May 10, 2008
The software as a service trend is revolutionizing the call center industry, as companies of all sizes are now discovering the advantages of going with hosted versus on-premise solutions. With SaaS for the call center, applications are hosted on a shared platform in a data center and delivered to the agents via the Internet or dedicated network. [More...]
Thursday - May 8, 2008
Dell unveiled an array of virtualization solutions Wednesday. The hardware maker's new lineup includes more than a dozen servers, tools and services designed to make the deployment and management of virtual environments as simple as possible for enterprises regardless of size, the company said. Four new virtualization-optimized servers stand at the center of the hardware manufacturer's latest offering. [More...]
Wednesday - May 7, 2008
HP announced on Tuesday a new, highly scalable storage system meant to address the needs of online and digital media businesses. The HP StorageWorks 9100 Extreme Data Storage System is designed to simplify the management of multiple petabytes of data with an eye to affordability. [More...]
Wednesday - May 7, 2008
Rebellious rocker Neil Young hates the sound of compact discs. So he waited 15 years for a different technology, which he says will allow him to share his life's work the way he wants his fans to enjoy it. Starting this fall, Young plans to release a comprehensive archive of music, videos and other material dating back to 1963 on a series of interactive Blu-ray discs. [More...]
Wednesday - May 7, 2008
I have been investigating the possibility that social networking is something that can be used inside an organization -- "intra-organizationally," as my bureaucratic friends might say. That should really be no surprise -- the entire employee base is a natural community. [More...]
Tuesday - May 6, 2008
Thinking of doing business with my company? You should proceed with caution. I've made mistakes, and some of my clients have suffered because of them. My 10-person firm sells popular business software and then provides services such as consulting, training, support and customizations. We have more than 500 clients. Most are happy, but some are not. The unhappy ones are not to blame. [More...]
Tuesday - May 6, 2008
Let's talk information-technology upgrades. Figuring out your company's IT system is one of life's great mysteries. It's an even greater source of frustration. However, local Las Vegas experts insist even the layest of laypeople can learn to determine when their systems require improvements, and more importantly, how to prioritize on those upgrades to avoid blowing out the company's budget. [More...]
Tuesday - May 6, 2008
SAP and Research In Motion announced last week that they were partnering to develop a native BlackBerry client to link to SAP CRM, and then, eventually, to the firm's other business applications. The move is a no brainer for SAP, writes Vinnie Mirchandani, an ex-Gartner analyst and founder of the advisory firm Deal Architect. [More...]
Monday - May 5, 2008
For all those Outlook users who have ever thought there has to be a better way to organize and search e-mail content, Xobni, a startup out of San Francisco, has launched its attempt at a solution. A free add-on, Xobni -- "in-box" spelled backwards -- is designed to help users of Microsoft's Outlook e-mail program get a better handle on what's in their in-box. [More...]
Sunday - May 4, 2008
Who would have thought the meltdown in financial services could fuel the overhaul of the industry's customer service departments? Actually, it's just one of several factors driving companies to put customer service initiatives on the fast track in pursuit of compelling business advantage. [More...]

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