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Next Downturn Could Have Silver Lining for IoT
April 7, 2017
Although nearly every research study and industry survey suggests the Internet of Things market is growing rapidly, plenty of companies are holding back from pursuing IoT opportunities, for a variety of reasons. Ironically, the possibility of a long-overdue financial downturn in the next few years could force executives to put aside their apprehensions and finally launch new IoT initiatives.
Salesforce Offers AI-Powered CRM for Financial Advisors
March 31, 2017
Salesforce this week announced Financial Services Cloud Einstein, an AI-based CRM tool for financial advisors. It gives users a holistic view of each client's household and wealth ecosystem and lets them leverage Salesforce's AI technology to seek out new business opportunities. Einstein Opportunity tracks clients' sentiments, competitor mentions, and overall engagement.
Cloud Foundry Aims to Close Cloud Skills Gap
March 29, 2017
The Cloud Foundry Foundation has announced the launch of a worldwide cloud-native developer certification initiative. The foundation created the program to fill the widening gap of trained programmers for cloud apps and services. The Linux Foundation -- which has trained and certified more developers on open source software than any organization in the world -- will provide the instruction.
Why Are Health Records So Valuable to Cybercriminals?
March 29, 2017
Protecting the data in electronic health records did not start with the advent of HIPAA, as many people think. Protecting health records has been a critical requirement in the healthcare space since the computers became a fixture in hospitals. However, HIPAA added public reports of fines issued for covered entities' failure to properly protect data contained within EHRs.
Amazon Strikes Contact Center Market
March 28, 2017
AWS on Tuesday announced Amazon Connect, a self-service contact center solution based on the same cloud technology used by Amazon customer service associates worldwide. It offers phone numbers throughout the U.S. and 18 countries in Europe. "The opportunity for cloud contact centers is significant," said Rebecca Wettemann, VP of research at Nucleus Research.
Red Hat Pilots New Program to Ease Digital Transformation
March 28, 2017
Red Hat on Monday announced a new Application Platform Partner Initiative at its North America Partner Conference in Las Vegas. The goal is to provide a more robust ecosystem for companies engaging in digital transformation. The company has started conducting tests in a pilot program with a small number of solutions-oriented consulting partners in North America.
UK Home Secretary: Apps Shouldn't Serve as Terrorist Hiding Places
March 27, 2017
UK Home Secretary Amber Rudd on Sunday called for greater government access to encrypted content on mobile apps. Apps with end-to-end encryption, like Facebook's WhatsApp, should not be allowed to conceal terrorists' communications from law enforcement, Rudd said in a television interview. "There should be no place for terrorists to hide," she said.
Consumer Advocates Bemoan Senate Vote to Lift ISP Privacy Restrictions
March 25, 2017
Privacy advocates and consumer groups are fighting back against the U.S. Senate's Thursday vote to undo privacy restrictions on Internet service providers. In a 50-48 party line vote, the Senate approved the Congressional Review Act, S.J. Res. 34. If the House of Representatives gives it the green light, it then will go to the president to be signed into law.
Trust: Why Financial Services Should Embrace DoL's Fiduciary Rule
March 24, 2017
When the Department of Labor issued its fiduciary rule last year, it set financial advisers, insurers and agents into a mad scramble to meet an implementation deadline. The rule elevates all financial professionals who work with retirement plans or provide retirement planning advice to the level of a fiduciary, or someone bound legally and ethically to meet the standards of that status.
WikiLeaks Exposes CIA's Device Surveillance Tricks
March 23, 2017
WikiLeaks has released more Vault 7 documentation online, including details about several CIA projects to infect Apple's Mac computer firmware and operating system. The site unloaded its first batch of stolen Vault 7 data earlier this month. The CIA's Embedded Development Branch developed malware that could persist even if the targeted computer were reformatted and its OS were reinstalled.
IBM Launches Enterprise-Strength Blockchain as a Service
March 20, 2017
IBM has unveiled the first enterprise-ready Blockchain as a Service offering based on The Linux Foundation's open source Hyperledger Fabric. IBM Blockchain, which lets developers quickly establish highly secure blockchain networks on the IBM cloud, is a transformative step in being able to deploy high-speed, secure business transactions through the network on a large scale, the company said.
ProsperWorks Adds In-App Comms to its Google CRM Solution
March 20, 2017
ProsperWorks, which provides CRM for Google's G Suite business tools, last week announced the addition of in-app cloud communications functionality. The new features are available through a custom integration with RingCentral, which provides enterprise cloud communications and collaboration solutions. The integration lets users make, receive and log calls without leaving the CRM solution.
Intelligence-Driven Supply Chain Resilience
March 20, 2017
Information security practices are undergoing a transformation. For at least a decade, environments have been becoming less perimeter-centric: Gone are the good old days when in-line controls protected the trusted, safe interior from the "wild west" of the outside. As environments become more complex and externalized, the traditional "perimeter" loses meaning.
Why Tech Can't Help Donald Trump and Most CEOs
March 20, 2017
The new president is making almost the identical mistake President Obama made during his first two years. Trump has picked a major entitlement to hang his hat on -- the same major entitlement, healthcare -- and shortly will discover what most CIOs know: You don't mess with anything that touches everybody. The likely outcome will be that like Obama, Trump will lose the house in the next election.
US Charges 2 Russian Intel Agents, 2 Hackers in Yahoo Case
March 16, 2017
The Justice Department has announced charges against four individuals, including two officers of Russia's FSB, for carrying out a massive cyberbreach that affected about 500 million Yahoo account holders. A federal grand jury in Northern California charged the defendants -- the FSB officials and two Russian cybercriminals -- with using stolen data to gain illegal access to numerous accounts.
Federal Agencies Mirror Commercial Websites for Encryption
March 15, 2017
Private and public sector organizations share a common goal in hosting Internet websites: making sure that connections with customers and citizens are secure. However, complete security is not yet universal in either sector. Google and Mozilla, for example, are among many entities promoting Internet security via the adoption of HTTPS versus the basic and less secure HTTP technology.
Accenture and Docker Team on Container Services
March 15, 2017
Accenture and Docker on Wednesday announced an expanded global alliance and the availability of container services within the Accenture Cloud Factory. The new services provide a faster industrialized on-ramp solution for enterprises moving to the cloud. They focus on container enablement of applications and feature use of Docker Datacenter Enterprise Edition - Standard.
Linux Academy Rolls Out New Cloud-Based Training Platform
March 14, 2017
Linux Academy, an online training platform for the Linux OS and cloud computing, has announced a public beta rollout of its Cloud Assessments platform, designed to let large enterprise firms train and assess their IT workers and prospective job candidates. The academy offers training on a variety of cloud-based platforms, including Amazon Web Services, Open Stack, DevOps, Azure and others.
OpenMethods, Next Caller Join to Streamline Call Routing
March 14, 2017
OpenMethods has announced an integration with Next Caller's Advanced Caller ID database that will let contact centers on the Oracle Service Cloud use real-time contextual data for more than 500 million landline, mobile and VoIP numbers to personalize and simplify their agent and customer interactions. OpenMethods integrates IVR and telephony data into the CRM package call center agents use.
Google Nabs Kaggle to Stay Ahead of Data Science Curve
March 13, 2017
Data Science Community Kaggle will be joining Google Cloud, said Fei Fei Li, chief scientist of Google Cloud AI and machine learning, at last week's Google's Next '17 conference. The Kaggle community, which includes 800,000 data experts around the world, use the network to stay up to date on the latest innovations in data science and machine learning, according to Li.
Donald Trump Should Channel Steve Jobs on Security
March 13, 2017
We saw yet another government breach last week, and more secrets went out to WikiLeaks. I'm of a mixed mind on this one, because the CIA tools disclosed likely were emulated by others, and WikiLeaks is helping consumer technology companies ensure they no longer work. I don't know about you, but I really don't want any organization spying on me -- not even my own government.
Tech Companies Weigh Responses to WikiLeaks Exposure
March 11, 2017
Following WikiLeaks' publication earlier this week of classified documents stolen from the CIA, major technology companies, including Apple, Samsung, Microsoft and Cisco, have been scrambling to assess the risks posed to their customers by the revelations. The so-called "Vault 7" leak includes information about methods and tools the CIA crafted to hack into products produced by those companies.
Despite Intense Scrutiny, Uber Lays Another Egg
March 10, 2017
Already under the microscope for claims of sexual harassment and questionable labor practices, Uber this week said it would ban the use of a controversial technology to block regulatory authorities from monitoring its operations. The company's "greyballing" technology is designed to hide the standard city app view in specific cases -- for example, from former riders blocked for being abusive.
What Do the Academy Awards, AWS and AI Have in Common?
March 10, 2017
As the tug of war between humans and machines escalates, we've become witnesses on nearly a daily basis to events that suggest there won't be an ultimate winner or loser in this existential battle for survival and supremacy. Just take two little human mistakes that recently received worldwide attention because of the power of today's technology to magnify their impacts on a global scale.
Salesforce FY18 Kickoff
March 9, 2017
Salesforce CEO Marc Benioff invited a select group of press, analysts and customers to a fiscal year kickoff presentation overlooking San Francisco and environs. It was held on the 23rd floor of one building that the company monopolizes, just across Mission Street from another that it is building and the bay beyond. It's a nice view. Salesforce starts its year in March.
Qualcomm, Microsoft to Give Cloud Services a Speed Boost
March 9, 2017
Qualcomm has announced a collaboration with Microsoft to accelerate next-generation cloud services on the 10nm Qualcomm Centriq 2400 ARM-based platform. The collaboration will span multiple future generations of hardware, software and systems. The two have been working for several years on ARM-based server enablement, optimizing a version of Windows Server for ARM running on the Centriq 2400.
HPE to Buy One-Time Rising Star Nimble for $1B Cash
March 9, 2017
Hewlett Packard Enterprise has inked a deal to acquire flash storage firm Nimble Storage, once viewed as a darling of Wall Street, for $12.50 a share in cash, or $1 billion. HPE also agreed to assume or pay out Nimble Storage's unvested equity awards, which are valued at $200 million. Upon completion of the deal, Nimble Storage will merge with a unit of HPE and become a subsidiary of the company.
Salesforce, IBM Kick Off New Artificial Intelligence Era
March 8, 2017
Salesforce CEO Marc Benioff and IBM CEO Ginni Rometty on Monday announced a global strategic partnership to deliver joint solutions leveraging artificial intelligence. Einstein, the AI that powers Salesforce applications, will be connected seamlessly with IBM's Watson AI platform. The integration is scheduled for availability in the second half, and pricing will be announced at that time.
WikiLeaks Dumps CIA Hacking Docs Online
March 8, 2017
WikiLeaks on Tuesday dumped thousands of classified documents onto the Internet, exposing hacking programs used by the CIA. The torrent of data is just the first in a series of dumps WikLeaks is calling "Vault 7." This first installment includes 8,761 documents and files stolen from an isolated high-security network within the CIA's Center for Cyber Intelligence in Langley, Virginia.
CallidusCloud Steps Up Call Center SPM Game
March 3, 2017
CallidusCloud on Thursday launched ServiceMotivate, a call center sales performance management, or SPM, solution. ServiceMotivate is tightly integrated with Salesforce to track and reward call center agents based on key performance indicators of their service center, such as quick issue resolution and case closure rates, data quality improvements and customer satisfaction.
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What do you think of today's voice recognition technology?
It's great -- the tech has improved vastly in recent years.
It's the wave of the future, but quality is still hit or miss.
I like it for texting, especially when I'm driving.
I only use it when I have to, like with IVR systems.
I avoid using it, because most voice systems are still terrible.
It's an unnecessary frill that I can easily live without.