Wednesday - December 31, 2008
For many e-tailers, online chat is a closer. Packaged and offered up to site visitors as a service, it provides an opportunity to close a sale when an uncertain customer wavers. Retailers were early adopters of this technology precisely because of the distinct return on investment, Conversive CEO Robert Williams told CRM Buyer. There are signs that the use of chat technology may be expanding to service operations that aren't directly related to closing a sale.
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Thursday - December 18, 2008
The push for paperless prescriptions is about to get a boost: Starting in January, doctors who e-prescribe can get bonus pay from Medicare. For patients, the benefits are obvious -- from shorter drugstore waits to increased safety, as pharmacists no longer squint to decipher doctors' messy handwriting.
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Tuesday - December 16, 2008
The number of diabetes patients and those with the potential for diabetes has grown substantially over the past decade and continues to expand. This trend creates a tremendous demand for innovative care solutions and service models. New service innovations will take advantage of the latest monitoring and communication technologies.
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Monday - December 8, 2008
Part of President-elect Barack Obama's plan to stimulate the economy will touch upon the technology sector, which has seen its share of woes in recent months. Through the proposed economic stimulus package, Obama hopes to expand access to broadband Internet, make government buildings more energy-efficient, improve IT systems at healthcare facilities and upgrade computers in schools.
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Saturday - November 22, 2008
In December 2007, Palomar Pomerado Health broke ground on a 600-bed hospital in Escondido, Calif. Just two months later, officials held a ribbon-cutting ceremony, allowing patients, staff and others to tour Palomar Medical Center West and play with new technology deployed throughout the facility. No, this wasn't the most rapid hospital construction in history.
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Friday - November 7, 2008
Someone is trying to extort money from a company that handles drug prescription benefits for 50 million Americans in what could be one of the more damaging cases of data loss on record. The incident may raise red flags for industry hopes of putting more health care information online in an effort to control costs.
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Wednesday - November 5, 2008
I have been operating in tired mode continuously since the conventions, and by the time you read this, I may have gotten some serious sleep, though I doubt it because this is Dreamforce week after all. There have been too many things competing for my attention after dinner each evening, and none of them resembles a good book or a client. In no particular order, the list includes the Red Sox, Patriots, Republicans and Democrats.
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Monday - October 27, 2008
A doctor at a California hospital, David Sperling, knows the value of having the latest information about adverse drug reactions in a mobile application. "As a physician, your pocket space gets smaller and smaller with your pager and cell phone and all the other detritus of the profession," he told MacNewsWorld. "You don't want to add a thick pocket manual as well."
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Thursday - October 23, 2008
Health insurer Aetna is becoming the first health insurer to team with Microsoft to give its customers an Internet-based vault for storing medical records they can access even if they change jobs or leave their health plan. Starting next month, Aetna will allow some customers to transfer electronic personal health records to Microsoft's HealthVault.
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Wednesday - October 22, 2008
In an era when people routinely deliver life-changing news via text and e-mail -- "I want a divorce," "I'm pregnant," "You're fired" -- it is perhaps inevitable that a service offering to automate and anonymize a personal, painful message is gaining traction. inSpot allows people to send free e-cards to sexual partners informing them that they have been exposed to an STD.
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Tuesday - October 21, 2008
The traditional doctor's office creates a forest of paperwork. Patient charts, records, bills: They're all par for the course in the medical world. Some doctors and clinics, however, are opting to go paperless, or at least almost paperless. Those who do realize numerous benefits, including greater efficiency, lower costs and heightened security.
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