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Building the Data Center on Small Victories February 06, 2012 
You don't need to go very far in IT nowadays to find people who are diligently working to do more with less, even as they're working to transform and modernize their environments. One way to keep the interest high and those operating and investment budgets in place is to show fast results, and then use that to prime the pump for even more improvement -- and even more funding -- with perhaps even growing budgets.
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CRM Players' Accolades and Upgrades February 06, 2012 
TeleTech has been placed in the "Leaders" quadrant of Gartner's Magic Quadrant: Customer Management Contact Center BPO, Worldwide, 2011, and Yesmail has announced the release of its "Look Book" in celebration of its recent awards for mobile-scalable email design. Meanwhile, West Interactive and VBrick Systems have released major upgrades.
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Setting Up a Virtual Phone System With a Little Help From Some Friends February 02, 2012 
Twilio's cloud-based communications platform allows anyone with rudimentary Web-development knowledge to build a voice and SMS text application. An API, client, and various XML and other helper code is available that lets you build in PHP, C# and more. Applications can include transcription, conferencing, voice calls confirming orders, appointment reminders, customer support and so on.
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Federal CIO Aims to Goose US Agencies Into Mobile-izing January 31, 2012 
The sharp growth in the use of smartphones and tablets has spurred the U.S. government to keep pace with the private sector in the use of mobile devices. While federal agencies have been incorporating mobile technology for several years, the rate of adoption could be -- and should be -- far greater, contends Steven VanRoekel, the federal government's chief information officer.
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Meeting the Productivity Challenge in a Consumerized IT World January 31, 2012 
Employees are growing more comfortable working from their own devices, particularly with the increasing adoption of portable technologies like the tablet computer. They are also accustomed to self-service delivery of applications in their personal lives, with almost instant access to apps and new services. IT managers need to learn how to get a handle on these devices rather than fight a losing battle with regulation.
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New Email Spec Aims to Tangle Phishing Lines January 30, 2012 
Fifteen leading email service providers and tech companies have announced a joint effort to fight phishers. Google, Facebook, PayPal, Yahoo and Agari are among the companies behind the Domain-based Message Authentication, Reporting and Conformance spec. DMARC is a technical specification that standardizes how email receivers perform email authentication using well-known mechanisms.
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Twitter Builds a Better Gagger January 27, 2012 
Twitter announced on Thursday that it can now withhold content from users country by country on demand, while still making that content available to the rest of the world. The news sparked widespread anger as critics accused the microblogging service of censorship and warned that the policy might impede popular anti-government movements such as those seen during the Arab Spring.
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A Strategy for Post-Virtualization Security January 24, 2012 
Virtualization has been one of the most rapidly and widely adopted technologies in recent memory. It's huge, and it's here to stay. And as security professionals know, setting up a virtual environment securely isn't easy. Significant effort goes into tasks like evaluating off-premise service providers, ensuring regulatory compliance, and standing up technical controls like monitoring and encryption.
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Revamped Signup Process Shoves New Gmail Users Into Google+ January 23, 2012 
Google is incorporating its social network, Google+, in just about every part of its online empire -- including, most recently, its Gmail system. Now, new users who want a Gmail account must also sign up for Google+. It's not necessarily a novel move for Google. The company has been integrating its products for years, from Picasa to YouTube to Blogger to perhaps its most popular productivity tool, Gmail.
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Virtualization and the Always-On Education Environment January 23, 2012 
Educators are using desktop virtualization in innovative new ways to enable "bring your own device" benefits for faculty and students. Let's look at how one IT organization has made the leap to allowing young users to choose their own client devices to gain access to all the work or learning applications and data they need -- safely, securely, and with high performance.
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Amazon Spins Up DynamoDB Database as a Service January 19, 2012 
Amazon.com has launched its DynamoDB fully managed NoSQL database service, targeting businesses that need to deal with large amounts of data. The service will use the company's traditional pay-as-you-go model, and Amazon will take care of the administrative side of things, such as hardware provisioning and configuration, replication and partitioning.
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Website Scaling, Part 2: The Metrics of Measuring January 18, 2012 
Measuring Web scalability is a critical component of website scaling. The way you do this in a testing environment is, of course, called "load testing." In this second series installment, I'll go over what Little's Law is and how it can be related to load testing, determining how to scale the Web and data layers. Finally, I'll share my tips for troubleshooting common scaling bottlenecks.
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Kundra Casts His Lot With Salesforce.com January 17, 2012 
Salesforce.com has snagged a marquee name for its executive ranks: the former chief information officer of the United States, Vivek Kundra. Kundra, who left his post with the Obama administration last year, is joining Salesforce.com as executive vice president of emerging markets.
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Website Scaling, Part 1: What It Means and How to Get There January 17, 2012 
The stories of websites that fell over and died when they got unexpected traffic are legion. A recent example of what not to do would be Target's introduction of a low-priced Missoni collection. The site attracted so much traffic that Target.com was swamped for several hours on Sept. 13, 2011, leading would-be shoppers to face a cute but frustrating site-down page.
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Limbering Up for a Data Center Makeover January 16, 2012 
Let's focus in on two major pillars of proper and successful data center transformation projects and some proven methods that have aided productive and cost-efficient projects to reshape and modernize enterprise data centers. Specific trends are buttressing the need for DCT.
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Avaya Mobilizes Smooth Collaboration in IP Office 8.0 January 13, 2012 
Avaya has released its IP Office 8.0 -- the latest iteration of its trademark unified communications platform for small and mid-sized businesses. The new application comes with a number of new features, some of which focus on the company's core competency of communications, collaboration and presence.
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