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The Coming Virtual Lifestyle Revolution
September 22, 2014
Uplinq, Qualcomm's big -- and it was big -- developers' conference, took place last week. There were two parts that were particularly interesting. One was its new robotics effort, and the other was the announcement that it's pushing Vuforia, its augmented reality platform, into wearable head-mounted displays -- think Google Glass on steroids -- that we may end up wearing every waking moment.
What Is the Apple Watch if Not a Watch?
September 18, 2014
The Apple Watch is not a watch. So what exactly is it? Or for that matter, what is any smartwatch from any other maker? No one has done a good job of creating a brand identity for the new segment yet. That leaves the space wide open. Rather than think of the smartwatch as a watch, we should think of it as a smartphone extension. It just happens to be strapped to your wrist and looks like a watch.
The Wearables Revolution
September 18, 2014
The wearables market heated up last week with Apple's introduction of its Watch and Apple Pay, and the implications for CRM are interesting. First off, the announcement shows how very young the wearables marketplace is and how far it has to go. Second, even though wearables are by nature devices intimately connected to us and our motivations, they are still devices, which should concern us.
Early iPhone 6 Reviewers Might as Well Be Rating Vacuum Cleaners
September 18, 2014
With every new iPhone release, Apple delivers a handful of new iPhones to a select few industry journalists to review. How are those journalists and publications selected? First, they are known to appreciate the Apple aesthetic -- they have written dozens of positive reviews. No Apple haters allowed, which makes sense. It's important to set the stage for positive vibes.
Analytics: The Tie That Binds Sales and Marketing
September 15, 2014
If you want to make an old-school salesperson flinch, just bring up the idea of data-driven selling in conversation. To sales pros, especially those who started in the game more than 10 years ago, the idea of data driving the sale is sacrilege. It minimizes the sales person's talent, and it suggests that sales are driven by a bunch of desk bound propeller-heads who never talk to customers.
If Google Were French
September 11, 2014
Europeans are relentlessly attacking Google: A German official called for its breakup, a French minister charged it was a threat to sovereignty, and a publisher compared it to a dragon, according to a report. Really? I would have thought the euro and the draconian austerity program needed to keep it functioning threatened sovereignty more than Google.
Apple's Cook Hits It Out of the Park
September 11, 2014
Apple made its annual iPhone announcement Tuesday, and there were several surprises, including one of those Steve Jobs "one more thing" moments. Now the question is, will the two new iPhones, Apple Pay and Apple Watch be a home run? Generally speaking, yes -- but with some caveats. The iPhone is coming in two new sizes. One is larger, meaning longer. The other is even larger, meaning even longer.
Monetizing the IoT From A to Z
September 10, 2014
There is no question that one of the hottest topics in the tech industry is the rapidly evolving world of the Internet of Things. The seemingly infinite variety of use cases for capturing data from a widening array of connected devices and objects is inspiring the imaginations of corporate decision makers and fueling a new wave of innovation among established and emerging players.
Apple Brings It
September 09, 2014
Apple on Tuesday rebuilt its iPhone foundation by introducing two new models with Retina HD displays: the iPhone 6 at 4.5 inches, and the iPhone 6 Plus at 5.5 inches. It launched Apple Pay, which promises to become the catalyst NFC mobile payment technology needs to become mainstream. Plus, it introduced the drool-worthy Apple Watch in two sizes, three style collections, and six choices of straps.
Salesforce's Investment Bodes Well for the Mobile IoC
September 08, 2014
Salesforce.com's vision of the Internet of Customers is getting clearer, and it has a decidedly mobile orientation. The company on Monday announced the launched the Salesforce1 Fund -- a dedicated fund in its newly renamed investment unit, now called "Salesforce Ventures" -- that will pour $100 million into companies building mobile apps and connected products based on the Salesforce1 Platform.
Celebrities Are Fools to Use Apple Products
September 08, 2014
"Celebrities are stupid" seems to be the message Apple delivered last week as it attempted to recover from the release of an impressive number of nude pictures of celebrities on the Web. Fans of BlackBerry, which used to be the preferred platform for celebrities, had a field day over this. Apple has the most loyal customer base, but without Jobs, it seems clear it has no clue how to protect it.
Beginning of a Paradigm
September 04, 2014
I've been following the wearables space with great interest over the last year, from the first steps of products like Fitbit and Jawbone to the current wave of activity by a growing list of device makers and, importantly, app tool vendors. This has a great deal to do with CRM, both because of the customer-tracking angles and the fact that vendors like Salesforce.com are rushing in.
We Can Fly to the Moon, but We Can't Secure the Cloud?
September 04, 2014
The entire freaking tech industry is falling down on the job, and Apple, my favorite company in the world, is stumbling around too. What's worse is that it doesn't seem to care. Apple is the most profitable consumer tech company in the world, with billions of dollars in the bank. Yet the company can't seem to be bothered to imagine how easily iCloud user accounts could be compromised.
Sizing Up the Cloud's Risks
September 04, 2014
The iCloud security issue that's been in the headlines all week should be a great big wake-up call to everyone. The cloud is coming; however, we are still in the very early days. Security threats keep growing, so it is important for both individuals and companies to be prepared. The news this week suggested an iCloud security flaw allowed private nude photos to be stolen.
Alibaba's IPO Will Blast Mobile Retail Into Hyperdrive
September 03, 2014
It seems the long-awaited, much anticipated IPO of Chinese e-commerce giant Alibaba Group Holding is imminent. Granted, similar rumors this spring turned out to be groundless, but this time the drumbeats for the IPO are louder and more insistent. Whenever the IPO launches, it is clear that it will have a huge impact on the U.S. e-commerce space -- and the mobile retail subsector.
Digital Clone: You Won't Be Able to Live Without One
September 01, 2014
A very interesting book just hit the market. Written by Martine Rothblatt -- apparently she is America's top paid female CEO -- its title is Virtually Human: The Promise -- and the Peril -- of Digital Immortality. The subject is digital clones, and Rothblatt goes into depth about what they are, when they are coming, and the likelihood they eventually will have equal human rights.
Stop Missing the Big Goal
August 29, 2014
Why do you go to work each day? Some people may claim it's love of the work. What they do is so rewarding and wonderful that they'd do it for free. "Don't tell my boss!" they joke. Hardy-har. However, even the most fulfilled, self-actualized and altruistic person lives and works in a world where money talks. It takes money to keep a roof over your head and food on the table.
Apple's About to Kick Mobile Payments Into High Gear
August 29, 2014
Rumor has it that when Apple reveals its much-hyped iPhone 6 on Sept. 9, one of the features it will be trumpeting -- finally -- is near field communication. The NFC tech will enable mobile payments, Wired reported, citing sources "familiar with the matter." Wow. If this is true, it could be the catalyst that propels mobile payments into the mainstream.
Comcast: Friendlier Attitudes Aren't Enough
August 28, 2014
Comcast has been trying to improve customer care. It has made some headway, but reliability is a big issue. I like Comcast people. During the last couple of years, their performance has gotten better. However, the quality of Comcast's service is still unreliable, at best, and problems just don't go away. Think of Comcast as a family-owned company that happens to be the largest in the industry.
Evolving CRM
August 26, 2014
The CRM Evolution conference held last week in New York was interesting for multiple reasons. Most importantly, perhaps, is the perception that the market is moving into a higher gear, slipping past the restraints of a recession that would not quit. Good things are in store for the industry, I think, as buyers step up their games and vendors unleash a passel of new solutions.
Gadget Ogling: A New Nook, a Good (M8), a Lock With No Key - and Music, Music, Music
August 26, 2014
The Samsung Galaxy Tab 4 Nook conflates lots of different things: It's an Android tablet designed for reading, made by Samsung for Barnes & Noble. That might seem confusing, and I'd agree. It's essentially a branded version of the Galaxy Tab 4 with an e-commerce focus. Specifically, there's a Barnes & Noble Newsstand app, with games, movies and books on offer.
Google Autocomplete's Brushes With Libel
August 25, 2014
Can an automated Google feature that ostensibly helps users with a search be a basis for libel? Courts in Germany, Italy and Hong Kong have had to field that question. Google's position is that there is no human intervention, and that its algorithm is based merely on what others have searched for, or strings of words in indexed pages. Autocomplete predictions are just possible search terms.
Comcast Really Does Hate Its Customers
August 25, 2014
We were treated to the customer support call from hell earlier this month when a couple of well-connected bloggers taped their call to Comcast attempting to disconnect from the service and posted it online. Apparently there has been a sequel. The clear lesson -- particularly from the second call -- is that if you talk to Comcast support you need to record the call if you don't want to get screwed.
'iWatch' Could Be Late for a Very Important Date
August 22, 2014
Apple may be forced to postpone the launch of the hotly anticipated "iWatch" or health band, perhaps pushing it back to 2015. It apparently is facing wide-ranging production issues involving components, system design, manufacturing, and integration between hardware and software. Holy macaroni. Of course, it should be noted that Apple has never said that it would deliver anything of the sort.

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