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Our Sci-Fi Future: Silly vs. Terrifying
April 25, 2017
The future is now, or at least it is coming soon. Today's technological developments are looking very much like what once was the domain of science fiction. Maybe we don't have domed cities and flying cars, but we do have buildings that reach to the heavens, and drones that soon could deliver our packages. Who needs a flying car when the self-driving car is just down the road?
The iPhone Model's Impending Obsolescence
April 24, 2017
VCRs gave way to DVD players, which in turn have given way to streaming services. Brick cellphones evolved into flip phones, which were swapped out for two-way pager phones and then wiped out by the iPhone model. Tape players gave way to the Walkman CD player, which gave way to the iPod, which also ended up in the iPhone model. I think we soon will see another big industry shift.
Take Marketing Off Autopilot and Get Creative
April 19, 2017
More than a quarter of marketers went into marketing because they wanted to be creative, researchers have found. So why do so many B2B marketing efforts seem exactly the same? The reason, in part, is that some things work well. In nature, convergent evolution leads different kinds of organisms to similar solutions when they work. The number of strategies that will lead to success is limited.
CPQ: Boost Selling Performance and Accuracy
April 17, 2017
They say it can take a product idea 10 years to go from concept to mass-market appeal but that might be only an optimist's viewpoint. Some of the best ideas in CRM right now have been marinating for at least that long -- and some for much longer. Two great examples are analytics and CPQ, which companies like Oracle, Salesforce and others have embraced with passion.
Why Is It OK to Abuse Customers?
April 17, 2017
I don't know about you but I can't seem to get out of my head the image of that poor Asian doctor who, seemingly unconscious, was dragged off that United flight. The fact that the airline did that to a 69-year-old doctor just so it could save money moving employees around is nearly as unbelievable as the initial tone-deaf response from United's CEO, who blamed the passenger.
Will Amazon Go Reinvent Retail?
April 14, 2017
Every time I walk into a retail store, I grumble about the same pet peeve. After walking the aisles and filling the basket, you then must go through the most inefficient checkout process. First you unload everything in your basket, then it's rung up, then you put the items in bags that go back into your basket before you can walk out of the store. There must be a better way.
Oracle's Strategery
April 10, 2017
Watching Oracle's cloud strategy roll out has given me renewed respect for its approach to the market. As a company that has been public for a long stretch of time, Oracle has displayed all the warmth of an anaconda. I have friends there, and they are not anacondas, but I hope they know what I mean. Oracle knows its business and it's making money, and it does it unabashedly.
Why VR Is Failing
April 10, 2017
As a market, we seem to have trouble learning that three key elements are necessary for a new technology to take hold: It has to appear complete, it has to be compelling, and it has to seem like a value -- that is, be affordable. Compared to what we have today, the car that opened up the automotive market in the U.S. was none of those things -- yet it was incredibly successful.
Gadget Ogling: Samsung Swings, Plus Live 360 Cameras and Smart Tuners
April 7, 2017
Samsung is back with a new pair of flagship smartphones it desperately needs to be hits in the wake of previous handsets that were a touch too, erm, explodey. The Galaxy S8 and S8+ have dispensed with the physical home button and added an artificial intelligence assistant, screens that so very almost kill the bezel, and fingerprint sensors on the rear. It's a smart, striking design.
Next Downturn Could Have Silver Lining for IoT
April 7, 2017
Although nearly every research study and industry survey suggests the Internet of Things market is growing rapidly, plenty of companies are holding back from pursuing IoT opportunities, for a variety of reasons. Ironically, the possibility of a long-overdue financial downturn in the next few years could force executives to put aside their apprehensions and finally launch new IoT initiatives.
Reversing Net Neutrality
April 3, 2017
When one side or the other in a political debate refused to accept a decision, it used to be simply annoying, but lately it has become dangerous to business and to the economy. The current administration's wants "to jettison the Obama administration's net neutrality rules, which were intended to safeguard free expression online," Steve Lohrmarch wrote last week.
Galaxy S8 vs. iPhone 8: Winning Has Little to Do With Phones
April 3, 2017
The new Samsung Galaxy S8 has launched, and its target of choice is the as yet unlaunched Apple iPhone 8 Anniversary Edition. These phones are critical for both companies. Apple survives largely off the iPhone today, and Samsung is trying to recover both from its burning phone problem and from its top executive being arrested on bribery charges. Neither firm can afford a big loss to the other.
Prank Responsibly: April Fools' Gags That Missed the Mark
April 1, 2017
The Internet is a minefield on April 1, with tech companies getting in on the April Fools' act in weird, wonderful and often woeful ways. The line between a successful prank and one that leaves users sighing, or worse, is micron-thin, and the boost to one's reputation -- or knock on it -- can hang around for some time. This year, we've rounded up some of the Internet's worst April Fools' pranks.
A Solution for the Uber CEO's Anger Problem
March 31, 2017
Uber CEO Travis Kalanick has earned a reputation for having a short fuse. In addition to his apparent personal anger management issues, there are the stresses that come with running a giant company -- and Uber recently has been losing executives. When it rains, it pours. What's happening with Kalanick, and can Uber recover its mojo? Many people have issues with anger, but few are in the spotlight.
Translating Website Visits Into Quality Leads
March 30, 2017
Back in the day -- like, 1993 -- every company had to have a website because it was the thing you did! A website was something new, fresh and shiny, and it allowed the marketing team to reach more people than ever before. It was on the Internet, which automatically made your company seem cool. It was totally rad! Within about 18 moths, though, everyone had a website and the novelty wore off.
It's Mud Season Again
March 29, 2017
It's mud season here in New England -- that time of year when everything merges into an amorphous mess. The gray sky merges with a gray landscape made into slop by continual rains and dirty gray melting snow. It's hard to tell where one thing ends and another begins. Eventually the sun comes out and dries everything, the sky becomes distinct from the horizon, plants bloom, and order is restored.
Why Are Health Records So Valuable to Cybercriminals?
March 29, 2017
Protecting the data in electronic health records did not start with the advent of HIPAA, as many people think. Protecting health records has been a critical requirement in the healthcare space since the computers became a fixture in hospitals. However, HIPAA added public reports of fines issued for covered entities' failure to properly protect data contained within EHRs.
Too Much Communication
March 28, 2017
The world is a smaller place because we have so many ways to connect and communicate, but it has created a generation gap, a gap of classes and perhaps even a culture gap. This may seem like a serious contradiction; after all shouldn't more means of communication bring us closer together? The obvious answer is yes, but unfortunately this is not the case.
Don't Let the Next Catastrophic Phishing Scandal End Your Career
March 27, 2017
What I think is amazing about all of the massive data breaches we hear about is that we know most are not reported. For every email, customer record, or financial theft in the news, there likely are hundreds that remain in the shadows. Yet another incident came to light last week. A clever Lithuanian individual was able to pull a whopping $100 million from a bunch of unnamed Internet companies.
Trust: Why Financial Services Should Embrace DoL's Fiduciary Rule
March 24, 2017
When the Department of Labor issued its fiduciary rule last year, it set financial advisers, insurers and agents into a mad scramble to meet an implementation deadline. The rule elevates all financial professionals who work with retirement plans or provide retirement planning advice to the level of a fiduciary, or someone bound legally and ethically to meet the standards of that status.
Blockchain: CRM's Next Frontier
March 22, 2017
We've seen a parade of technologies coming into the front office since 2000, including browser-based cloud computing, social media, mobile technology, workflow, journey mapping, and big data and analytics. It's typical that at first there's only a tenuous relationship between the technology and CRM's original mission, but over a short time innovators adopt and commercialize the innovation.
Intelligence-Driven Supply Chain Resilience
March 20, 2017
Information security practices are undergoing a transformation. For at least a decade, environments have been becoming less perimeter-centric: Gone are the good old days when in-line controls protected the trusted, safe interior from the "wild west" of the outside. As environments become more complex and externalized, the traditional "perimeter" loses meaning.
Verizon Wakes Up to Join Mobile TV Race
March 17, 2017
Following decades of slow movement due to cable companies facing no competition, the television world is changing rapidly. Lots of challengers have arisen in the pay-TV space in recent years. One of the latest comes from Verizon, which has improved its FiOS mobile app to offer data-free streaming. AT&T's DirecTV started this ball rolling with its wireless TV, or mobile TV, offering.
Analytics and Workflow
March 15, 2017
There's a big difference between B2C and B2B analytics that no vendors seem to be addressing, and it involves the consumption model. I recently spoke with K.V. Rao, founder and chief strategy officer of Aviso, an analytics company focused on sales, and his unabashed opinion is that "if you're trying to expose insights and make things consumable, you have to address workflow."
Gadget Ogling: Note-Taker Triumphs, Classic Nokia Returns, and Audio Thrills
March 14, 2017
Transcribing speech is tedious, but until voice recognition truly can handle all manner of accents and verbal tics, it's a necessary evil. Hands up, everyone who thinks I wouldn't want a machine to take care of that for me. No one? Good. Titan Note records and transcribes audio, with a particular trick up its sleeve: It can discern different speakers when it's transcribing.
Donald Trump Should Channel Steve Jobs on Security
March 13, 2017
We saw yet another government breach last week, and more secrets went out to WikiLeaks. I'm of a mixed mind on this one, because the CIA tools disclosed likely were emulated by others, and WikiLeaks is helping consumer technology companies ensure they no longer work. I don't know about you, but I really don't want any organization spying on me -- not even my own government.
What Do the Academy Awards, AWS and AI Have in Common?
March 10, 2017
As the tug of war between humans and machines escalates, we've become witnesses on nearly a daily basis to events that suggest there won't be an ultimate winner or loser in this existential battle for survival and supremacy. Just take two little human mistakes that recently received worldwide attention because of the power of today's technology to magnify their impacts on a global scale.
Salesforce FY18 Kickoff
March 9, 2017
Salesforce CEO Marc Benioff invited a select group of press, analysts and customers to a fiscal year kickoff presentation overlooking San Francisco and environs. It was held on the 23rd floor of one building that the company monopolizes, just across Mission Street from another that it is building and the bay beyond. It's a nice view. Salesforce starts its year in March.
IBM's Quantum Leap Could Redefine 'Magic'
March 6, 2017
No, I'm not talking about that Quantum Leap. IBM just made a really interesting announcement in that it is enhancing its online quantum computer systems with a new API and improving its simulator so it can handle 20 qubits. Listening to the prebriefing was a bit like pretending I was Penny trying to understand Sheldon Cooper on Big Bang Theory.
Time to Get Serious About IoT Cybersecurity
March 2, 2017
Both companies and individuals will have incredible opportunities ahead with the Internet of Things. IoT is starting to combine with AI, cloud-based services, and many other new segments, creating a very fertile growing field. However, it also poses a growing threat for security. A secure IoT framework does not yet exist. That's where the new IoT Cybersecurity Alliance comes into play.
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What's most likely to cost a company your customer loyalty?
a major product fail
major unethical corporate behavior
public advocacy of social or political views I oppose
a really bad customer service experience
stagnation -- I'm attracted to innovation
none of the above -- I'll stick through thick and thin