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Time to Drill Deeper
January 21, 2015
This is not an article about fracking -- drilling for gas and oil in shale. This is about "drilling down" into big data. We've been using the term for a long time and it provides a useful metaphor for data analysis. However, we've conditioned ourselves to think of drilling down only to a superficial degree, and that needs a rethink. When data wasn't big, we were only able to scratch the surface.
The Top 20 CRM Blogs of 2014, Part 2
January 20, 2015
The second half of the Top 20 Bloggers list is the half that holds the most surprises and fresh faces. This year, it also has the most variety -- from non-English speakers to blogs targeted at small businesses -- as well as plenty of marketing-oriented content. There also are some re-entries to the list who have rediscovered their blogs and come roaring back.
What If IBM's Rommetty and Apple's Cook Were to Swing for the Fences?
January 19, 2015
I was at IBM's z13 mainframe launch last week, and it brought back a lot of memories, because I was at IBM when the era of the mainframe collapsed. I also happened to be covering Apple when the era of the Mac collapsed, following the launch of Windows 95, and I have watched both companies recover -- largely by rediscovering what made them great in the first place.
Gadget Ogling: A New Galaxy, Awesome Audio, and One Ring That Doesn't Rule
January 17, 2015
Welcome to Gadget Dreams and Nightmares, the column that takes freshly announced gadgets out for a hypothetical test run, rendering judgement long before they hit the shelves. In the offing this week: Samsung's latest mid-range smartphone, a gesture-based ring, shiny headphones and much more. Samsung has another mid-range smartphone in the Galaxy A7.
3 Reasons Apple Won't Pull the Rug Out From Under GoPro
January 16, 2015
Despite having the most popular camera on the planet in the form of the iPhone, the odds of Apple pulling the rug out from under GoPro by building its own action sports camera system -- even with using its forthcoming Apple Watch as a controller -- are so low they stand in stark contrast to the hysterical selloff of GoPro stock this week. What happened?
Compensation Is the Window on Business
January 15, 2015
The continuing rollout of platform technology is bringing many applications together to support better business processes. Not long ago, it was nearly impossible for back-office people to know what the front office was doing. It was hard for marketing and sales to know how they were affecting each other. It's now easier for different areas of the business to understand operations as a whole.
Wireless Data Plans Are on a Roll(over)
January 15, 2015
Great news: Rollover is back and can save you money. Just in case you haven't heard about it, three wireless carriers have kicked off this new competitive battle with rolling data plans. The good news is rollover data works and saves customers money. During the last month or so, three wireless carriers -- AT&T, T-Mobile and C Spire -- have introduced programs in this space.
The Top 20 CRM Blogs of 2014, Part 1
January 12, 2015
The field of CRM bloggers is like the start of a marathon: There may be thousands of entrants, but there are only a few elite runners. Spotting them in the rest of the pack is not always easy -- especially as their enthusiasm for blogging waxes and wanes, or as they move into other formats, like becoming regular columnists in publications. However, there are a few things that identify the elite.
The Secret Stories of CES
January 12, 2015
By this time, you likely are getting a bit sick out of folks talking about wild new products that won't be on the market for weeks or months while you are paying your Christmas bills. So rather than tell you about a slew of new products, I'll focus on the back stories that didn't seem to get much coverage at CES -- what now is the largest technology show in the U.S.
Gadget Ogling: A Swank Walkman, a Brainy Grill, and Oh, So Much More From CES
January 10, 2015
Welcome to the year's first edition of Gadget Dreams and Nightmares, the column that offers infallible opinions on the latest gadget announcements. The mammoth CES trade show took place this week, and though it offered far too many new items to conceivably cram into a single column, we'll look at some of the most notable and notorious, including Sony's latest Walkman, a smart grill and more.
IT's 10 Steps to IoT Success
January 09, 2015
This past week's International CES brought even greater attention to the seemingly infinite opportunities being created by the rapidly evolving Internet of Things. However, it also created plenty of hype that can become pitfalls for companies that are not properly prepared to achieve the promise of the IoT. There are 10 steps IT organizations must take to help pave the way to success.
Will Apple's 12-inch MacBook Air Use One Port to Rule Them All?
January 08, 2015
There is a hot new MacBook Air rumor that's got the tech press all in a flutter, and get this: It's not about a long-awaited Retina display for the MacBook Air. Instead, the rumor claims that Apple's redesigned MacBook Air will be remarkably smaller, with a 12-inch screen -- and just one port. The new MacBook Air design reportedly will drop the current MacBook Air's USB 3 ports.
BlackBerry Jingles Its Keys to Recovery
January 08, 2015
BlackBerry has been hurting over the last several years, but recently it's starting to look like the stars may be lining up for recovery. If BlackBerry does make a comeback, it will be a very different company. This time, the focus will be on security -- plus one more important factor. BlackBerry succeeded years ago. It was the first successful smartphone maker.
Better and Better
January 07, 2015
James Surowiecki, author of The Wisdom of Crowds and business and finance columnist for The New Yorker, published an article in the magazine's Nov. 10, 2014, issue entitled, "Better All The Time." The piece connects the importance of culture-wide continuous incremental improvement using data and analytics -- what the Japanese call kaizen -- to business and employees.
Yikes! Ransomware Could Take Over Your Hard Drive
January 05, 2015
Malware is running rampant on the Internet, affecting smartphones, tablets and PCs. Relatively new malware allows bad guys to encrypt devices until a ransom is paid. Usually the ransom is required in bitcoin, rather than U.S. currency, as it cannot be traced. What are the legal and other risks associated with ransomware? Ransomware is largely directed at personal devices and small businesses.
CES: Oh, the Amazing Things You Will See
January 05, 2015
Writing a CES teaser is a bit difficult because I actually know a great deal about what will be announced, but I can't share the details because I'm bound by a variety of ironclad NDAs. However, I can comment in general about the product categories you are going to see opened up at the show, and I have to say you'd better lock up your wallet because much of this is cool and you'll likely want it.
The Big Tech Stories of 2015
December 29, 2014
Last week, we looked back at the largely untold, or under told, stories of 2014. This week, let's look ahead to some of the stories that are coming in 2015. We'll have robots, self-driving cars, armed autonomous drones, the professional proliferation of head mounted cameras, some scandals, and some interesting political implications. I'll close with my product of the year, which even surprised me.
The Untold Stories of 2014
December 22, 2014
It is time to look back at 2014, so I'll focus here on a series of stories I thought were interesting but didn't seem to catch much or any real air. Some, like what is really behind Sony's decision to pull The Interview still might take off. Hadoop analytics is one of the most powerful platforms to come to market, and one vendor stands out above all others: Cloudera.
Which Stars Will Shine Brightest in Apple's Brilliant 2015?
December 19, 2014
The end of the year and holiday season is a natural time to look back -- and then look forward to the year to come. Apple started 2014 slowly, but more than made up for it in the long haul, introducing the Apple Watch, Apple Pay, Mac OS X Yosemite, iOS 8, an iPad Air 2 with a super-fast processor, the massively selling iPhone 6, the iPhone 6 Plus, and a luscious iMac with a 5K Retina screen.
Surviving 4 Inescapably Unfair Aspects of CX Delivery
December 19, 2014
Ever built a house of cards? It's critical to start with a sound foundation to support your later efforts. No matter how sturdy your start is, however, a wrong move anywhere along the way can bring down the house and cause all your work to be for naught. Delivering good customer experiences is like that: You can do extraordinary work in planning the basics and even get customers to buy from you.
Sales Kaizen
December 17, 2014
CRM makes several promises to its users: selling more or selling faster; resolving service issues faster or at least quickly; and generating more leads. If you do root cause analysis, however, you can quickly conclude that at least in some cases, you are looking through the wrong end of the telescope. For instance, the best way to resolve service issues is to avoid them in the first place.
Making Your CES Connections Count
December 17, 2014
It's that time of year again. CES will rock Las Vegas in early January. Companies are gearing up and hoping to do a good job of cutting through all the loud and distracting background noise to share their messages at the show. It's a tough job, since CES is full of industry analysts, media representatives, investors and customers -- and they all want something different.
Have Intel and Microsoft Discovered the Fountain of Corporate Youth?
December 15, 2014
This has been an interesting quarter. After Andy Grove left, Intel often seemed to struggle with its place in the world and seemed at odds with the computing OEMs. Now, though, it seems more and more like it did when it was 20 years younger. It's not alone, either. Microsoft, which seemed to have forgotten why there were OEMs, suddenly is acting much more like the firm we knew in the early 90s.
Gadget Ogling: Wireless Lights, Sunny Wearables and Flashy Smartphones
December 13, 2014
Welcome, dear readers, to another installment of Gadget Dreams and Nightmares, the best and worst in just-announced gizmos. On the docket this time around are wireless Christmas lights, solar-charging jackets, a speed-reading wearable and much more. The Aura Wirelessly Powered Christmas Lights aren't attached to long power cords designed to snake along, around and through the tree branches.

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