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'The Apple iTime Is Destined to Fail' - Seriously?
August 01, 2014
I try hard to ignore the really dumb things people say when they talk out their backsides about tech, and I personally know how hard it is to come up with excellent tech focused opinions -- as opposed to rehashing the day's latest news with an ironic or humorous spin. And here's the "but"... I was absolutely floored by John C. Dvorak's iTime post.
Thanks, C Spire - for Leading Mississippi Schools to Tech's Fast Lane
July 31, 2014
If you have been following business and personal technology in recent years, you've seen a quantum leap forward. Unfortunately, education is not moving ahead as quickly. Technology can help, though, and C Spire is setting a good example, propelling Mississippi schools forward. C Spire is helping schools and entire cities create a quantum leap of their own.
The Retail Channel Is Dead - Long Live the Omnichannel
July 29, 2014
As Amazon's Fire Phone finds its way into consumers' hands, brick-and-mortar retailers are on guard. Amazon's new device is equipped with technology that seems to have been designed to take showrooming to new heights -- or depths, depending on one's perspective. The Fire Phone, in brief, has functionality that lets users scan an item they see in front of them or in a magazine.
IBM Is a 'Kindred Spirit': Whoa, Tim Cook, Whoa
July 25, 2014
The Apple deal with IBM has shown us a whole new side of Tim Cook -- the gushing, hype-laden, excited-but-still-vague Tim Cook who says things like "kindred spirit," "fit together like a puzzle," "huge opportunity," and "radical step for enterprise." Who peppers his speech with words like "profound," "complementary," "landmark" and "thrilled." Holy macaroni.
The Slow but Steady March to the Cloud
July 24, 2014
The cloud is an idea that actually has been with us for many years before we gave it the name "cloud." All of a sudden, it is growing into a large and important space. Most companies are dipping their toes in the cloud -- however, many corporate customers are going only so far. Why the delay? Fear of the unknown is one reason. No doubt the cloud is going to be the way we do things in the future.
Layoffs: There's a Right Way
July 21, 2014
Microsoft last week announced a large staff reduction tied to the acquisition of Nokia. There is actually a science to how to make layoffs, but much of that appears to have been lost over the last couple of decades. I have some theories as to why, but how you carry out job cuts actually is very important, and it reflects how well the CEO understands people.
The Big Honking Business-as-Usual IBM-Apple Deal
July 17, 2014
The news that Apple and IBM have joined forces sent a shockwave through the Apple-focused world this week, and I admit it, I was surprised. At first glance, the deal seems to be this big group hug with the two companies becoming inextricably entwined. Yeah, it's not that. In fact, this is the biggest deal that really isn't all that "BIG" that I've seen in a long time.
Are You There Corporation? It's Me, Customer
July 17, 2014
Why do so many companies keep slapping their customers in the face and expect them to stick around? Remember the good old days, when an update or an upgrade was good news? It solved problems. Today, updates often create new problems in their wake. Today, updates are two steps forward and one step back. Updates and upgrades used to be welcome news. They used to build a company's brand.
How Many Pipelines Do You Have?
July 16, 2014
It's general practice to have multiple sales forecasts, and that typically means low and upside potential as well as what's committed -- but the idea of teasing those threads apart only at forecasting time might no longer applicable. Long before you compile a forecast, you have a good idea of which deals might be prone to a typical divergence -- so it makes sense to group like with like.
Here Come the Cloud-Based Big Data Management Services
July 16, 2014
The explosive growth of data is one of the biggest challenges facing organizations of all sizes across nearly every industry, and a growing number of cloud service providers are recognizing that they can provide more than just simple storage and economical compute power to their customers buried in data. They also can help them manage their processing needs on an ongoing basis.
Can EMC 'Redefine Possible' for Enterprise Clients?
July 15, 2014
There's no shortage of utopian visions in the IT industry, but the journey to cloud computing that some folks espouse makes the trip to Shangri-La look like a simple walk in the park. Why so? Because, like it or not, even in the best circumstances businesses must continue to support legacy applications and systems while they are adopting next-gen technologies.
Augmented Reality Future: How to Train Your Dragons on Vacation
July 14, 2014
Microsoft just announced the release of the Dragons Adventure World Explorer. It is actually very cool and well-timed, because it should keep little tykes engaged and quiet during a long car trip. It also should get developers excited about creating more games that could turn the family vacation experience into a bloodbath of adventure for boys and a 4H-like experience for girls, but with dragons!
Why CEX Thinking Stimulates Indirect Sales
July 10, 2014
As much as we may wax on about engaging, enchanting and delighting our customers, most of them are not expecting such an experience. In most cases, their purchase is prelude to something else pleasurable, if the purchase is B2C -- or profitable, if it's B2B. If there's some service they're purchasing in addition to a product, then experience becomes very important.
Tim Cook's New Apple World Order
July 10, 2014
Apple is shaking out to become a very different sort of Apple, one suddenly more inclusive than ever before. The question for the rest of this year is if all this inclusion will really lead to innovation. For Tim Cook, this idea seems to have a whole new meaning for Apple -- the notion may be trickling into the very way that Apple is now approaching its entire business.
Will the Smartwatch Finally Get Hot or Not?
July 10, 2014
We've been hearing all about these amazing new smartwatches. They are the remote control for our smartphones. They are said to be the most exciting new product since the smartphone. If that's the case, then why have they not taken off yet? Ah, the million dollar question: Are smartwatches going to be hot like the smartphone and tablet, or will they simply fade away like the netbook?
Can I Get My Reputation Back?
July 09, 2014
Ray Donovan was U.S. Labor Secretary under Ronald Reagan and a colorful figure. During his tenure he was indicted by a Bronx, N.Y., grand jury on corruption charges stemming from a contract to build a subway line. The trial involved unions and the mob and was automatically sensational. The verdict turned on whether a construction company got a contract due to mob influence.
Marketing to Mobile Millennials: Misperceptions and Myths
July 08, 2014
Despite their financial burdens -- unconscionably high levels of college education debt and a lackluster job market -- everyone wants to know what millenials want. Where will they live? What will they buy? Mobile, of course, is an important part of millennial life. Young adults would be willing give up the basics -- sex, TV, who knows, possibly even oxygen -- if necessary to keep their devices.
The Social Media Fraud
July 07, 2014
I spent much of last week talking about Facebook's infamous study of nearly a million customers and the company's attempts to make half of those customers happier and the other half more depressed. Setting aside how insanely stupid it was for Facebook to do this is the fact that with social media, isn't social the real problem? Could the entire segment be a fraud?
Shame on Facebook
July 03, 2014
Do you remember those snotty little kids who didn't seem to understand the difference between right and wrong? You know, the little brats who thought the rules didn't apply to them. The kids who thought they could get away with whatever they wanted -- rules were for somebody else. Well, that seems to be a fitting description of Facebook, as it repeatedly breaks customer trust.
CRM's Transition
July 03, 2014
It always happens this way. A market erupts or transitions to something new or it goes the way of the dodo and you miss the key turning point. Looking back, you can spot the telltale signs of disruption. People like me, who try to forecast these great events, have the reliability of a dartboard. Nonetheless, I'm doing it again. I am declaring that CRM is in the early phases of a major transition.
Despite Apple's Aperture Fumble, the Photos for OS X End Goal Could Win It All
July 03, 2014
There's a lot riding on Apple's new Photos for Mac OS X app. At WWDC, Apple briefly showed off an early version of its upcoming Photos app, which will integrate with iCloud and the iOS 8-based Photos app with the iCloud Photo Library service. Naturally, this plan raised some questions, and late last week, Apple revealed that it has stopped developing new features for Aperture and iPhoto.
Dell's Latitude 12 E7240 - in and Beyond the Office
July 03, 2014
A confluence of recent events has gotten me thinking about laptops. First, IDC and Gartner released PC market surveys that suggest a significant slowing in the declines plaguing PC sales for the past few years. Then last week, due to "stronger than expected demand for business PCs," Intel said it was raising Q2 and full-year revenue and gross margin expectations.

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