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Trust: Why Financial Services Should Embrace DoL's Fiduciary Rule
March 24, 2017
When the Department of Labor issued its fiduciary rule last year, it set financial advisers, insurers and agents into a mad scramble to meet an implementation deadline. The rule elevates all financial professionals who work with retirement plans or provide retirement planning advice to the level of a fiduciary, or someone bound legally and ethically to meet the standards of that status.
Blockchain: CRM's Next Frontier
March 22, 2017
We've seen a parade of technologies coming into the front office since 2000, including browser-based cloud computing, social media, mobile technology, workflow, journey mapping, and big data and analytics. It's typical that at first there's only a tenuous relationship between the technology and CRM's original mission, but over a short time innovators adopt and commercialize the innovation.
Intelligence-Driven Supply Chain Resilience
March 20, 2017
Information security practices are undergoing a transformation. For at least a decade, environments have been becoming less perimeter-centric: Gone are the good old days when in-line controls protected the trusted, safe interior from the "wild west" of the outside. As environments become more complex and externalized, the traditional "perimeter" loses meaning.
Verizon Wakes Up to Join Mobile TV Race
March 17, 2017
Following decades of slow movement due to cable companies facing no competition, the television world is changing rapidly. Lots of challengers have arisen in the pay-TV space in recent years. One of the latest comes from Verizon, which has improved its FiOS mobile app to offer data-free streaming. AT&T's DirecTV started this ball rolling with its wireless TV, or mobile TV, offering.
Analytics and Workflow
March 15, 2017
There's a big difference between B2C and B2B analytics that no vendors seem to be addressing, and it involves the consumption model. I recently spoke with K.V. Rao, founder and chief strategy officer of Aviso, an analytics company focused on sales, and his unabashed opinion is that "if you're trying to expose insights and make things consumable, you have to address workflow."
Gadget Ogling: Note-Taker Triumphs, Classic Nokia Returns, and Audio Thrills
March 14, 2017
Transcribing speech is tedious, but until voice recognition truly can handle all manner of accents and verbal tics, it's a necessary evil. Hands up, everyone who thinks I wouldn't want a machine to take care of that for me. No one? Good. Titan Note records and transcribes audio, with a particular trick up its sleeve: It can discern different speakers when it's transcribing.
Donald Trump Should Channel Steve Jobs on Security
March 13, 2017
We saw yet another government breach last week, and more secrets went out to WikiLeaks. I'm of a mixed mind on this one, because the CIA tools disclosed likely were emulated by others, and WikiLeaks is helping consumer technology companies ensure they no longer work. I don't know about you, but I really don't want any organization spying on me -- not even my own government.
What Do the Academy Awards, AWS and AI Have in Common?
March 10, 2017
As the tug of war between humans and machines escalates, we've become witnesses on nearly a daily basis to events that suggest there won't be an ultimate winner or loser in this existential battle for survival and supremacy. Just take two little human mistakes that recently received worldwide attention because of the power of today's technology to magnify their impacts on a global scale.
Salesforce FY18 Kickoff
March 9, 2017
Salesforce CEO Marc Benioff invited a select group of press, analysts and customers to a fiscal year kickoff presentation overlooking San Francisco and environs. It was held on the 23rd floor of one building that the company monopolizes, just across Mission Street from another that it is building and the bay beyond. It's a nice view. Salesforce starts its year in March.
IBM's Quantum Leap Could Redefine 'Magic'
March 6, 2017
No, I'm not talking about that Quantum Leap. IBM just made a really interesting announcement in that it is enhancing its online quantum computer systems with a new API and improving its simulator so it can handle 20 qubits. Listening to the prebriefing was a bit like pretending I was Penny trying to understand Sheldon Cooper on Big Bang Theory.
Time to Get Serious About IoT Cybersecurity
March 2, 2017
Both companies and individuals will have incredible opportunities ahead with the Internet of Things. IoT is starting to combine with AI, cloud-based services, and many other new segments, creating a very fertile growing field. However, it also poses a growing threat for security. A secure IoT framework does not yet exist. That's where the new IoT Cybersecurity Alliance comes into play.
New Rules
March 1, 2017
One of the foundational ideas of business is the Pareto analysis, which tries to identify the small portion of factors that are responsible for the majority of business results. You know -- 80 percent of profits come from 20 percent of the customer base, and similar observations. Vilfredo Pareto formulated a business classic that we now refer to simply as "the 80/20 rule."
4 Email Marketing Mistakes to Avoid
February 27, 2017
I recently received an email from my health club that said, in part: "Dear Chris, We've noticed you haven't been in as regularly in recent weeks. I understand there may be many reasons for not being able to make it in, but I just wanted to send a quick note to check if you're happy with the service we've been providing. Let me know if I can be of any assistance and I hope to see you very soon!"
Mobile World Congress: Gigabit Wireless and the Anti-iPhone Set
February 27, 2017
One of the biggest disappointments at this year's Mobile World Congress is that the Samsung Galaxy 8 phone won't make it. The Galaxy line has been the ultimate iPhone fighter. Rumors around the anniversary edition of the iPhone suggest that it will do amazing, magical things, like 3D selfies. OK, I'm really missing Steve Jobs at the moment -- who the hell wants 3D selfies?!?
Steamed Over Steam
February 24, 2017
Where would the PC gaming market be without Steam, the digital distribution platform that was developed by Valve Corporation more than a decade ago? It likely would be in worse shape than it is now, but that's not to say it would be bad. First, despite the repeated cries that "PC gaming is dead," the state of PC gaming is actually pretty good and PC gaming is very much alive because of Steam.
Social Marketing Grows Up
February 23, 2017
Before there was experimental data to support various contentions, it made perfect sense to believe that the likes and endorsements posted to friends on social media would drive more business. After all, didn't we all subscribe to the idea that a disgruntled customer would tell many more people about a brand's shortcomings than a happy customer would sing its praises?
What a Linux Desktop Does Better
February 23, 2017
After I resolved to adopt Linux, my confidence grew slowly but surely. Security-oriented considerations were compelling enough to convince me to switch, but I soon discovered many more advantages to the Linux desktop. For those still unsure about making the transition, or those who have done so but may not know everything their system can do, I'll showcase here some of the Linux desktop's advantages.
Could IBM's Watson Fix President Trump?
February 20, 2017
President Trump offers a good emulation for a future artificial intelligence system, suggests a column I read earlier this month, and his presidency may be an early warning of what could happen if we should fail to think through its training and information sources. Cathy O'Neil, the author of the piece, compares artificial intelligence to human intelligence that is mostly id.
Oracle's DB Dilemma
February 17, 2017
Seeking Alpha is an online outfit that offers investors good research and analysis on tech vendors, and it is especially well versed in Oracle. Its writers' expertise involves matching technologies to investment attractiveness. I am sure you are familiar with the type. XYZ company's product does this, it should result in sales of this much, and that will drive profits so that the stock is worth so much. You get the idea.
Trump's Not the Only One With a Phone Security Problem
February 17, 2017
Is your Android phone secure? President Donald Trump's favorite smartphone reportedly is an older Android device. Security concerns flared recently, following indications that he sent some tweets from it. Of course, the president has been given a special secure device, but it's not clear whether he is using it. My question is, if the president is not secure using an ordinary phone for his primary wireless communications... are any of us?
Output vs. Outcomes
February 14, 2017
How many times have we been lulled into complacency over getting a project or a product done but not necessarily well received, because it was someone else's gig? This is a great reminder that the job isn't done simply because we produce something and shove it out the door. It's also a cue to pay close attention to what our CRM systems tell us. Our concept of a product has changed.
FTC's Lawsuit Should Make You Feel Very Insecure About the IoT
February 14, 2017
Even though D-Link expressly promised that many of its wireless devices had the highest level of security available, the FTC last month filed a lawsuit that alleges otherwise. The FTC filing includes copies of online marketing materials and technical specifications for D-Link's products, and flatly declares that "thousands of Defendants' routers and cameras have been vulnerable to attacks."
Tesla Goes Underground and Uber Takes to the Skies: The Birth of Magic
February 13, 2017
As in crazy short, in a very short period of time we have two very different companies looking at two very different ways to eliminate traffic. Tesla wants to tunnel under the ground to avoid traffic, while Uber wants to fly overhead. Transportation has been a tad static for the last 40 years or so, and that apparently is about to change big time. This is just the start.
Gadget Ogling: Gaming's New Virtual Reality Frontier and Personal Cargo Robots
February 10, 2017
Regular readers will know that I've played games my entire life. I hold deep reverence for the care and attention that go into creating these experiences, and I've rarely met a game I didn't want to conquer. Yet I am nervous about virtual reality. I've tried it and found those disorientating worlds difficult to handle, though I suspect that over time I could grow more accustomed to it.
Winning the Sales Talent War in the Big Data Era
February 8, 2017
Had a hard time hiring sales talent lately? You aren't alone. And guess what? It's only going to get worse! There are a lot of headwinds confronting sales recruiters these days. Among the strongest: The number of sales jobs is projected to grow 18.8 percent between 2010 and 2020, according to the Bureau of Labor Statistics -- so you're facing stiffer competition for talent.
Is Salesforce Getting Serious About the Back Office?
February 8, 2017
Even as Salesforce aggressively seeks to consolidate its position as the leader of cloud-based front-office applications via a series of acquisitions, it is possible that 2017 could be the year the company uses some of the same purchases to make a strategic move. Salesforce soon may become a major player in the back-office financial management and ERP market as well.
How Linux Helped Me Become an Empowered Computer User
February 7, 2017
If asked, my friends could readily attest to my profound passion for Linux, so it might surprise you to know that hardly two years ago, I barely knew what Linux was, let alone had any earnest interest in switching from Windows. Although a shift as dramatic as this may seem astonishing when considered in hindsight, analyzing my path from one push or influence to the next paints a more telling picture.
Ode to Sprint: Somebody Calls You, You Answer Quite Slowly
February 7, 2017
As I write this, I'm listening to twangy guitar music that calls up vague images of big spiny cactus, dust, and a riderless swaybacked horse. Lots of dust. I've been listening to the same few bars for 43 minutes and counting. Every few seconds, the music is interrupted by this: "We apologize for the wait. We are currently experiencing higher than normal volumes and long hold times. ..."
Was Apple's Outstanding Q1 a Fluke?
February 6, 2017
Apple had a good quarter, but if you look under the numbers there is a ton of trouble. It just dropped behind Google in brand value, and valuation may crater in a few months. The iPhone 7 did well, but that shouldn't be a surprise, given that its biggest competitor, Samsung, saw its phone literally go up in flames last quarter. The Galaxy 8 is coming, though, and it looks really impressive.
Wireless, Telecom and Pay TV: The Future Is Coming Into Focus
February 2, 2017
Wireless, telecom and pay TV -- including cable, satellite and Internet services -- are all on a growth trajectory, but each company is taking a different path. That means comparing them will be more difficult going forward. In the past, the companies in these sectors in many respects looked the same and offered nearly the same basic services. Looking forward however, things appear very different.
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What's most likely to cost a company your customer loyalty?
a major product fail
major unethical corporate behavior
public advocacy of social or political views I oppose
a really bad customer service experience
stagnation -- I'm attracted to innovation
none of the above -- I'll stick through thick and thin