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Salesforce.com Pumps Up Volume of Workplace Chatter November 19, 2009 
Salesforce.com is marrying its cloud computing bona fides with its growing expertise in collaboration in Salesforce Chatter, a new application and development platform. The company introduced the product at its Dreamforce tradeshow and conference under way in San Francisco.
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Dell, Salesforce.com Join Forces in SMB Territory October 13, 2009 
Dell and Salesforce.com have added another tie that binds -- a service offering Salesforce.com's flagship CRM applications to Dell's SMB customers. Data integration and quality control are among the value-add features Dell is bringing to the table through its integration services division.
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Avaya Caters to SMBs With Kinder, Simpler IP Office Release September 22, 2009 
Avaya has launched Avaya IP Office, a new version of its flagship product line targeting the SMB space. Changes to the product, now in version 5, include new configurations for certain user roles, such as customer service agent or mobile worker, as well as new functionality.
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Funny, Beautiful Symmetry September 09, 2009 
There is a lot of unspoken information in last week's announcements by Sage and Salesforce.com about their respective contact managers. Each is creating a disruptive innovation that affects the other, and the symmetry of these dual and dueling announcements is frankly beautiful in a funny way.
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Oracle Gives JD Edwards a PIP of an Upgrade August 11, 2009 
Oracle is giving users of JD Edwards -- one of the myriad enterprise software suites the company has acquired over the last decade -- a new set of tools to leverage through its value chain planning applications. It's upgrading the JD Edwards offering with a bundle of SCM-related applications and best practices that Oracle developed for its own products over the years.
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LexisNexis Makes CRM App More Relationship-Savvy July 10, 2009 
LexisNexis is enhancing its customer relationship management product, InterAction CRM, with its version of social networking functionality. Called "InterAction IQ," the tool delves into the CRM app and the Exchange Server to establish which users have relationships with certain clients or prospective clients, and then rates those relationships as to their strength.
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CRM All A-Twitter With New Salesforce.com App March 23, 2009 
Salesforce.com has introduced Salesforce CRM for Twitter, a new social media application. Twitter, for the uninitiated, is a free platform that lets people send out messages of no more than 140 characters to as broad a community as they can build. The posts, or "tweets," as they're known, can cover any topic area.
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Oracle's Partner Clique February 25, 2009 
Oracle continued its fast-following ways last week when it introduced additional functionality for Oracle On-Demand Release 16. The statement completed a two-part announcement begun the week before and brings to eight the number of new on-demand CRM applications from the company.
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SugarCRM Reaches Higher to the Cloud February 06, 2009 
Among the new tools and features SugarCRM introduced at its global developer conference this week are a new Web services framework and mobile customizations. The open source customer relationship management company also reiterated its support for the cloud, with the rollout of several additional connectors.
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Avaya Pitches In-Store, Web Video Customer Service Apps to Retailers January 12, 2009
Avaya is rolling out two new industry-specific applications at the National Retail Federation's annual trade show on Monday. One, Avaya Video Assist, leverages the company's contact center expertise. The other, In-Store Connect, allows retailers to do away with siloed commnication systems such as intercoms or telephones.
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SugarCRM Ups Web 2.0 Ante With New Release December 08, 2008
SugarCRM has released Sugar 5.2, which packages some existing Web 2.0 features with new technologies. The company is also introducing Cloud Services -- a framework for developers to build links to third-party data sources such as LinkedIn or JigSaw. In a way, SugarCRM has been a cloud company since its beginnings, said Martin Schneider, vice president of product marketing.
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Google App Engine Gets Power of the Force.com December 08, 2008 
Salesforce.com has announced its latest platform-to-platform integration -- this time with Google. Force.com for Google App Engine is a new set of tools and services that allows developers to build Web applications on App Engine that leverage the enterprise data that resides in Salesforce.com.
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Microsoft's CRM Hustle December 01, 2008 
Microsoft CRM operations are in full swing, and bloggers are sharing tips and information. Update Rollup 1 for Microsoft Dynamics CRM 4.0 is now available. No, it's not a new release -- but as with anything Microsoft, the cyber-community is talking about implementation do's and don'ts.
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RightNow Adds Agent Scripting to Contact Center Toolbox November 18, 2008 
RightNow Technologies has gone deep with contact center functionality in November 08, the latest quarterly update of its flagship Software as a Service CRM application. The new version builds on RightNow's strong self-service platform with the addition of agent-scripting technology, a desktop add-in framework, and guided assistance.
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Siebel Suite Gets Major Overhaul November 12, 2008 
For the second time since its acquisition of Siebel, Oracle is rolling out a major upgrade of the iconic on-premise suite. Version 8.1.1 has rehabbed many of its features -- as well as lavished a great deal of attention on the loyalty functions. The company is also introducing Oracle CRM Gadgets for Sales -- five mini-applications that provide enterprise data and service leveraging Web 2.0 content.
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Avaya Aims to Shore Up Efficiencies With New Communication Tools November 10, 2008
Avaya is targeting unmet pockets of user demand in the telecom industry with the release of three new offerings this week: a contact center product focused on outbound messaging and self-service, a speech-to-text application, and a unified communications package that bundles licenses of various products.
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