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Poor Mistake Management: 3 Model Lessons
May 29, 2014
I am a nerd with a goofy hobby -- I build plastic model airplanes. However, that hobby affords me a view of customer relationship issues in an interesting and intimate way. Most of the time, the vendors in this space get things right, realizing theirs is a niche industry and their customers really are in charge, especially since all spending in this sector is discretionary.
Zappos Gives Old-School Job Recruitment the Boot
May 28, 2014
Zappos is ditching conventional job posts to recruit its new hires, instead launching Zappos Insiders, an internal social network designed to improve the process. Job recruitment can be a vicious cycle on both ends, according to Zappos HR Manager Michael Bailen. Companies need to look for new hires who are passionate and professional, but they are under pressure to complete the process quickly.
Chinese Media: Cisco Is Playing on US Cyberspy Team
May 28, 2014
Cisco has been accused of being in bed with U.S. cyberspying efforts, according to a Chinese state media outlet. Cisco "carries on intimately" with U.S. spying apparatuses, the outlet claims, and plays "a disgraceful role" in efforts to prop up U.S. power over the Web. Cisco denied the accusations. Beijing definitely seems to have taken umbrage with last week's U.S. indictments for cyberespionage.
Twitter Poised for Growth Spurt in Asia
May 28, 2014
Twitter is positioned for some nice growth in the coming months and years, according to a report released Tuesday by eMarketer. However, that growth largely will be occurring in emerging countries. What makes that trajectory problematic in the view of some investors is this: It was Twitter's U.S. user base that accounted for close to three-quarters of the company's total ad revenue in 2013.
Iranian Court Wants a Word With Zuckerberg
May 28, 2014
Facebook cofounder and CEO Mark Zuckerberg has been summoned by an Iranian court over privacy-violation concerns, according to news reports on Tuesday. The court in question, located in Iran's southern province of Fars, reportedly also opened a case against Facebook-owned social networking services WhatsApp and Instagram and ordered that they be blocked.
Salesforce1 Mobile App Drives Internet of Customers
May 27, 2014
Salesforce.com has announced that its Salesforce1 Mobile App will be generally available in the company's summer release. The app will be accompanied by an enterprise ecosystem consisting of some 65 partner apps, a new connector for SAP, and a slew of new features around sales, service and marketing functionality, said Michael Peachey, senior director of mobile products for Salesforce.com.
5 Ways Social CRM Builds Indirect Channel Relationships
May 23, 2014
The concept of social CRM has been around so long now that, if you listen to the pundits, we should stop saying it and just include it as part of CRM. That assumes most companies have fully digested what "social" means and have made plans to use it effectively -- which is assuming a lot. That said, there's another area where social media needs to be incorporated: partner relationship management.
Facebook Wants to Eavesdrop on Your Entertainment
May 23, 2014
Facebook is rolling out a new feature that encourages users to share their entertainment experiences on mobile devices. The new audio identifier uses the gadget's microphone to listen in on any content playing. When posting a status update, a Facebook user will see an audio icon on the screen, searching to identify a song, TV show or movie. If it finds a match, the user can choose to share it.
Pinterest Tacks On New Marketing Tool
May 22, 2014
Pinterest on Tuesday revealed that it was rolling out an analytics tool for marketers designed to offer them more information on which content does well. The new Business Insights API lets businesses track which of their boards, pins and products are attracting the most engaged users, as well as which ones aren't garnering clicks. Devs also will be able to use the API to track user activity.
Google+ Helps Prolific Photogs Tell Short Stories
May 21, 2014
Many shutterbugs are familiar with this bugaboo: They shoot scads of photos of a vacation or event, but they never find the time to put the pics in a form where they can be shared with friends and family. Google now has an app for that. It's called "Stories." Stories "can automatically weave your photos, videos and the places you visited into a beautiful travelogue," said Google's Anil Sabharwal.
Facebook Gets Nosier Than Ever
May 20, 2014
Facebook recently made it easier to pry into your friends' private affairs on the social network. Specifically, the Ask button -- which already has been available to those seeking more information about many other aspects of a given user's life -- now is an option when it comes to a user's relationship status as well. If users choose to answer, the information then is added to their profile.
Anonymous Philippines Harasses China
May 20, 2014
Anonymous Philippines, the Philippines branch of the hacktivist collective Anonymous, defaced more than 200 Chinese websites over a territorial dispute between the two countries. The group announced the move on its Facebook page, offering a detailed list of all websites it had infiltrated. The hacking spree stems from the dustup over Scarborough Shoal, also known as "Huangyan Island."
Russian Rocket, Satellite Don't Quite Make It
May 19, 2014
A space-bound satellite designed to provide Internet access to remote regions in Russia and neighboring states was destroyed when its ride blew apart mid-flight. The Proton-M rocket, affixed with a European-built Express AM4R satellite, seemed to be doing just fine until nine minutes into the flight, when it exploded some 93 miles above Earth. The exact cause of the crash apparently was not known.
On Pins and Needles Over Pinterest
May 19, 2014
Pinterest last week announced that it had raised $200 million in a new round of fundraising from existing investors SV Angel, Bessemer Venture Partners, Fidelity and Andreessen Horowitz. The latest funding puts its valuation at $5 billion, which is quite a tidy sum for a company that has little to offer in terms of revenue. What Pinterest does have is a hot brand and legions of users.
Twitter Introduces an 'I Can't Hear You' Button
May 13, 2014
Twitter has launched a new feature that gives people the power to silence fellow tweeters without having to unfollow them. The feature is designed to give users more control over what pops up in their daily feeds. If someone mutes a follower, the muted user's tweets and retweets won't show up in the muter's feed, and notifications about that user's activity will not appear.
Psychologist: Search Results Could Sway Elections
May 13, 2014
Search engines could have a profound influence on voters, according to psychologist Robert Epstein, whose recent study chronicles the impact of what he dubbed the "search engine manipulation effect." Epstein has not produced any evidence that search engines intentionally manipulate elections. Even so, he claims the phenomenon is legit. This is not a new topic for Epstein.
Linux Pros' Top Command Line Secrets
May 12, 2014
It was a relatively quiet week here in the Linux blogosphere, giving residents a long-overdue opportunity to enjoy a few Tequila Tux cocktails and take stock of all the FOSS-related happenings that have taken place over the past few weeks. Among the highlights were the awarding of the IEEE Computer Society's 2014 Computer Pioneer Award to none other than Linus Torvalds.
Facebook Seeks Better Fit With Small Biz
May 07, 2014
Small businesses have been an elusive market for sellers of online advertising. That's because the value proposition of those ads is a tough sell. Facebook hopes to reduce some of the resistance in the small business community to advertising online with a series of summer boot camps, dubbed "Facebook Fit," that combine business advice with a soft sell for Net marketing.
Facebook's $2B Baby Oculus Denies Rival's Rights Claims
May 06, 2014
A simmering conflict between Oculus, a virtual reality startup Facebook bought last month for $2 billion, and ZeniMax Media began to boil Monday. ZeniMax las week claimed one of its former employees, John Carmack, improperly shared some of its tech with Oculus for use in its Rift virtual reality headset, which is touted as having the power to bring VR to the masses.
Amazon Rolls Its Shopping Carts Onto Twitter's Turf
May 05, 2014
Amazon is now allowing consumers to add items to their shopping cart simply by sending a reply on Twitter. Users who connect their accounts on the two services can add a product they see in a Twitter link to their Amazon shopping cart simply by replying to the tweet with the hashtag #AmazonCart -- or #AmazonBasket in the UK. The feature is available only in the U.S. and the UK at present.
Pinterest's Guided Search Finds Needles in Haystacks
April 29, 2014
Pinterest last week announced Guided Search, a new search engine for navigating its particular type of content -- user-provided pins, which now number around 30 billion, and an array of around 750 million boards. Guided Search is designed to help users discover pins they were not necessarily looking for, but that might interest them. For now, the feature is available only on mobile.
Google+ Daddy Vic Gundotra Bails
April 25, 2014
Vic Gundotra, who moved Google into the social media world, first with the ill-fated Buzz and then with Google+, on Thursday announced his departure from the company. "Now is the time for a new journey," he wrote, fittingly, on Google+. The announcement was laced with the usual praise for colleagues accompanying such statements. It was met with an equally platitude-laden response.

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