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Success Stories
KnowledgeTree Takes Root in New ECM Markets
August 14, 2009
In 2004, KnowledgeTree CEO Daniel Chalef had no idea his interest in developing an open source document management product would thrust his South African company into prominence. That's the time a government agency there approached him to help the Medical Research Council retain control of its documents and track shared access. That South African council is an agency much like the U.S. NIH.
Zong Turns Mobile Phones Into 'Charge Cards'
August 12, 2009
In the U.S., consumers are accustomed to paying for merchandise with checks, credit cards and debit cards. Online shopping and banking transactions are dependent on electronic money transfers between vendors and their customers' financial institutions. That experience, however, is not universal. Consumers in Europe and Asia are used to different types of systems.

SourceForge Grows Up - and Out
June 19, 2009
SourceForge, a media services and e-commerce company that provides open source software downloads and development, is enjoying the best of both business worlds. It is one of the largest open source software repositories -- the SourceForge Web site has more than 30 million unique visitors per month -- and it reported more than $40 million in earnings for its last quarter, with no outstanding debt.
Citrix Online Brings SMBs Into the Virtual Meeting Room
June 15, 2009
The economy is still broken, and businesses are scampering to save money and entice back lost customers. Don't remind Brett Caine, though. As president of Citrix Online, he's too busy growing the company's customer base into a $100 million business that a few years ago didn't exist. As a young startup in 1997, Expertcity was a provider of Web-based desktop access and help-desk services.

FixYa.com Brings Social Networking to Consumer Electronics Help
May 12, 2009
It seemed like a simple enough idea when FixYa.com CEO and founder Yaniv Bensadon sought a solution for consumers caught in the maze of tech support that encompassed nearly every piece of consumer electronics equipment and household appliance on the market. Why not offer a community-based service, not unlike Google Forums or eBay?
Reducing Clients' Risks Pays Off: Q&A With RightNow CEO Greg Gianforte
March 02, 2009
By any measure, SaaS vendor RightNow Technologies closed the year on a high note, completing seven million-dollar-plus deals in the last quarter. In fact, CEO Greg Gianforte told CRM Buyer, "our sales teams delivered the highest total bookings in any quarter over the last two years. In the current environment, we believe that is a tremendous achievement."

Rear-View Mirror: 5 Bold, Brilliant Tech Gambits, Part 2
November 25, 2008
Part 1 of this two-part series on five of the boldest decisions made by technology companies this year explores the launch of Hulu and Amazon.com's decision to go DRM-free with its Amazon MP3 store. Now, for the three remaining genius strokes in the E-Commerce Times' lineup of bold decisions that changed the technology landscape in 2008 ...
Rear-View Mirror: 5 Bold, Brilliant Tech Gambits, Part 1
November 24, 2008
It's been said that the meek shall inherit the Earth, but in the cutthroat world of technology, only the bold survive. Some of the biggest names in the high-tech and media sectors launched initiatives in the last year that have changed the landscape -- perhaps permanently.

Loyalty Lab: The Key Is to Keep Adapting
November 11, 2008
Five years ago, Mark Goldstein and three partners recognized that loyalty programs were becoming a cottage industry. Coming up with the right way to manage those programs, he believed, would be a neat trick. So would finding an effective way to lure in customers. "The toughest part of the business is the selling," Goldstein, founder of San Francisco-based Loyalty Lab, told CRM Buyer.
Magnify360 Puts Site Visitors Under the Microscope
October 30, 2008
Personalization -- the purported long-sought Holy Grail of Web content management -- just might have finally arrived via Web applications that make Web sites responsive in real-time to the unique needs of individual visitors. At the heart of recommendation and personalization technologies are active, content-based collaborative filtering formulations.

Zappos.com: These Boots Were Made for E-Commerce
October 16, 2008
Among dreamy startups and salty e-commerce veterans alike, Zappos.com appears to be the golden grail -- certainly one blessed, at least, with heavenly rewards. "Zappos is the Amazon of the shoe business, and its model is extremely difficult to mimic," Gene Alvarez, vice president of research at Gartner -- and former employee of shoe-biz powerhouse, Nine West Group -- told the E-Commerce Times.
Astaro: Tapping the Channel for Security Revenue
August 28, 2008
Why sell somebody else's product line when you can do a better job offering your own? That was the question that ultimately pushed Jan Hichert, CEO of Astaro, and two other cofounders to develop their own Internet security solutions for a market they viewed as needy of attention -- the small- to medium-sized business segment.

Data Brawn Meets Interface Brains
July 09, 2008
The larger the business or government agency is, the bigger the volume of data it deals with. That translates into massive efforts to manage that data to meet ever-increasing compliance regulations for adequately maintaining electronic records. Any software company that can figure out how to manage this process better than its competition can become king of the vendor hill.
Bronto Software: New Age E-Mail Marketing
May 12, 2008
Bronto is no dinosaur. Founded by former Red Hat executives and launched in 2002, the e-mail marketing software provider has certainly seen its industry and marketplace evolve and change dramatically around it. While questions are often raised about whether e-mail can remain an effective marketing channel given the flood of spam invading consumers' in-boxes and, spending on the channel continues to grow.

Azul Systems: Jazzing Up Java
May 08, 2008
In early 2002, the founders of Azul Systems wagered that Java was going to become a prominent enterprise platform. If that happened, they suspected enterprise customers of Java would soon need relief from the pain points caused by poor scaling and disappointing deployment costs.
Bill Me Later: The 'Frictionless' Online Payment Alternative
April 29, 2008
Given the powerful double-digit growth of e-commerce during the first decade of the industry, few merchants worried that a payment alternative to credit cards or the well-established PayPal was needed. More recently, however, as e-commerce growth rates slow, the fast-growing, credit card-free alternative Bill Me Later has proven that merchants and consumers alike are hungry for alternatives.

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