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The Apple/Tesla Dream Team
February 23, 2015
We've seen a lot of speculation this week on the Apple car -- everything from Apple building its own car from scratch to its buying or merging with Tesla. Like many, I think the best path would be an Apple/Tesla combination, but since I doubt Tim would want to work for Musk or Musk for Tim, the only real option would be an office of the CEO for both firms.
Gadget Ogling: Jewelry Gets Inky, Toys Get Brilliant, Remotes Get Beautiful
February 21, 2015
L!ber8's Tago Arc is aimed at the fashion conscious or those who like to use their jewelry to tell the world a little more about themselves. It has an e-ink screen, which is controlled using an NFC-enabled smartphone -- sorry, iPhone owners -- to let wearers switch up the design on the fly. Ordinary users can purchase a variety of looks, while budding Stella McCartneys can create their own.
Changing Sales Behaviors Through Creative Compensation
February 20, 2015
The idea of using incentives to drive business behaviors is not a new one. It happens in all areas of business, but it's most obvious in sales, where compensation is tied to performance. This is the most basic type of incentive, and it's used to get people who sell for a living to sell. However, other incentives can drive behaviors more complex than simply selling.
The Rhyme and Reason of Sales and Marketing Tech Adoption
February 18, 2015
For all the breakthroughs in technology and process, and for the vast amounts of money invested in making sales and marketing more productive and better aligned, we still face a staggering adoption problem. Sales and marketing pros answered a lot of questions in a recent survey. One of them was this simple query: How much of your sales team has adopted and regularly uses your current solution?
Is Paltrow More Qualified Than Mayer to Run Yahoo?
February 16, 2015
While working on a piece about bad decisions recently, I revisited Yahoo CEO Marissa Mayer's decision not to hire Academy Award winner and successful lifestyle author and blogger Gwyneth Paltrow for a lifestyle editing position...because she didn't have a college degree. Let's explore the idea of Paltrow running Yahoo -- and we'll also take a look at my product of the week: an amazing new curved phone from LG.
Why RadioShack Fell Flat
February 11, 2015
For years, RadioShack had been the "go to" place for hobbyists, as well as the store where one could find everything from speaker cables to electrical adapters, gizmos to gadgets. It appealed as much to people who wanted to build a computer as use one. In the 1990s it moved away from this market, leaving those hobbyists behind. Looking back, this can be seen as the beginning of its end.
In Search of the Perfect Windows 10 Hardware
February 09, 2015
I'm well into the user testing of the next generation of Microsoft's operating system and things are really looking up. Windows 10 is becoming a blend of the many things we liked about Windows 7, and the things that most folks don't know about that are great about Windows 8. Windows 10 should be like a breath of fresh air for those truly annoyed with Windows 8.
Docker-Rocket Conflict is a Good Sign
February 04, 2015
2014 saw the rise of Docker, and ended with appropriately inflated hype and hysteria around a related container technology: Rocket. Immediately, discussions of uncertainty and doubt, and the familiar fear of forking unfolded. Was it only a matter of time before some developers or organizations splintered off from the Docker community with their own container technology?
Think Different: Apple's 10 Biggest, Riskiest Bets
February 03, 2015
Even the most vociferous Apple haters can surely admit that Apple -- judged upon the evidence of its record-breaking quarterly profit of $18 billion, the most of any public held company ever -- is not only firing on all cylinders but also creating products that consumers around the world are willing to pay a premium for. The sheer scope of Apple's success is mind-boggling.
What If There Were a Hospital for Sick Companies?
February 02, 2015
People get sick, and back in the Middle Ages they would use leeches and razors to bleed them until they got better. The practice didn't work that well -- yet if we look at what we do to sick divisions and companies, it is effectively the same thing. We cut investments, freeze salaries, make layoffs, and shave marketing expenses and then seem fascinated when the firms don't recover.
Gadget Ogling: A Touchless Thermometer, Flashing Audio, and a Mesmerizing Mattress Cover
January 31, 2015
JoyWing's Wishbone is a fancier thermometer than what you or I will have seen on any trip to the doctor. It's a smartphone attachment that gives temperature readouts within a couple of seconds without even having to touch the person or material it's examining, thanks to an infrared sensor. It's inexpensive, at $26-35 for those pledging to the crowdfunding drive.
Customer Science
January 28, 2015
Part of my new year routine has been ordering new business cards. In this electronic age, they are the only things I actually print, and I'm a writer! In a few weeks I'll publish a book, Solve for the Customer, in paperback, and the two are related. I made a discovery while writing the book that fundamentally changes what I do for a living and the title I use, hence my need to reprint.
Microsoft's Windows Reboot Could Be Legendary
January 26, 2015
I was one of the launch analysts for Windows 95, and the launch of that product is widely held -- including by Bill Gates -- as the company's pinnacle. No launch before or since ever came close to that launch, and I remain amazed that no one, including Apple or Microsoft, has ever really attempted to duplicate that effort. Windows 10 has the potential to be even greater than Windows 95.
Could Microsoft's Foggy Windows 10 Plan Be Any Smarter?
January 22, 2015
The most important and daring move that Microsoft made Wednesday is far and away making the upgrade to Windows 10 free. Seems dirt-simple and intuitive on the surface, but it represents a startling and abrupt shift in both how users will relate to Microsoft and how Microsoft innovates with Windows going forward. I'm an unabashed Apple fan -- but I can appreciate a smart move when I see one.
Time to Drill Deeper
January 21, 2015
This is not an article about fracking -- drilling for gas and oil in shale. This is about "drilling down" into big data. We've been using the term for a long time and it provides a useful metaphor for data analysis. However, we've conditioned ourselves to think of drilling down only to a superficial degree, and that needs a rethink. When data wasn't big, we were only able to scratch the surface.
The Top 20 CRM Blogs of 2014, Part 2
January 20, 2015
The second half of the Top 20 Bloggers list is the half that holds the most surprises and fresh faces. This year, it also has the most variety -- from non-English speakers to blogs targeted at small businesses -- as well as plenty of marketing-oriented content. There also are some re-entries to the list who have rediscovered their blogs and come roaring back.
From the Blogosphere With Love: A FOSSy Farewell
January 20, 2015
The past week has afforded plenty of fodder for conversation here in the Linux blogosphere: the MintBox Mini; the Steam for Linux file-deletion bug; and the latest in the Systemd saga, for example. However, this week seems like a good time to revisit some classic gems from days gone by -- particularly the sweet spot that can be found at the intersection of Linux and Love.
Apple Stylus Rumor: Taking Care of Business?
January 20, 2015
Apple will introduce a stylus to accompany its expected new, larger iPad, an analyst with a good scorecard in predicting Apple products wrote in a research note on Sunday. Speculation about a 12.9-inch iPad Pro to be launched this year has been grist for the rumor mill for months, but the prediction of an Apple stylus is a new development. The stylus would be sold separately.
What If IBM's Rommetty and Apple's Cook Were to Swing for the Fences?
January 19, 2015
I was at IBM's z13 mainframe launch last week, and it brought back a lot of memories, because I was at IBM when the era of the mainframe collapsed. I also happened to be covering Apple when the era of the Mac collapsed, following the launch of Windows 95, and I have watched both companies recover -- largely by rediscovering what made them great in the first place.
Gadget Ogling: A New Galaxy, Awesome Audio, and One Ring That Doesn't Rule
January 17, 2015
Welcome to Gadget Dreams and Nightmares, the column that takes freshly announced gadgets out for a hypothetical test run, rendering judgement long before they hit the shelves. In the offing this week: Samsung's latest mid-range smartphone, a gesture-based ring, shiny headphones and much more. Samsung has another mid-range smartphone in the Galaxy A7.
3 Reasons Apple Won't Pull the Rug Out From Under GoPro
January 16, 2015
Despite having the most popular camera on the planet in the form of the iPhone, the odds of Apple pulling the rug out from under GoPro by building its own action sports camera system -- even with using its forthcoming Apple Watch as a controller -- are so low they stand in stark contrast to the hysterical selloff of GoPro stock this week. What happened?
Compensation Is the Window on Business
January 15, 2015
The continuing rollout of platform technology is bringing many applications together to support better business processes. Not long ago, it was nearly impossible for back-office people to know what the front office was doing. It was hard for marketing and sales to know how they were affecting each other. It's now easier for different areas of the business to understand operations as a whole.
Loving Linux in a Touchscreen World
January 13, 2015
Well it was a fairly quiet week here in the Linux blogosphere, as much of the mainstream tech world staggered directly out of their New Year's revelries and into the halls of CES. Not that Linux didn't have a presence at the gargantuan show, mind you. It was there, all right -- not just in phones but in TVs, smartwatches and cars, to name just a few examples.
The Top 20 CRM Blogs of 2014, Part 1
January 12, 2015
The field of CRM bloggers is like the start of a marathon: There may be thousands of entrants, but there are only a few elite runners. Spotting them in the rest of the pack is not always easy -- especially as their enthusiasm for blogging waxes and wanes, or as they move into other formats, like becoming regular columnists in publications. However, there are a few things that identify the elite.

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Are you looking forward to self-driving cars?
You bet -- I'd love to have a built-in chauffeur.
Yes -- self-driving cars will save lives.
Kind of -- I'd like some self-driving features, like parking.
No -- self-driving cars are too dangerous.
No -- I don't want to give up another freedom.
Absolutely not -- I saw Terminator and I'm not letting some robot take me for a ride!