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Apple Figures Out Where Steve Jobs Got It Wrong
September 14, 2015
My big takeaway last week, when Apple launched the iPad Pro, was this: Apple just admitted Bill Gates was right and Steve Jobs was wrong. You see, years ago Steve Jobs went on about how the early Windows tablet, which was designed for work and had a stylus, was stupid. Steve was not a fan and pretty much dissed the entire tablet idea and then later dissed the whole idea of a stylus.
Gadget Ogling: All About Apple
September 12, 2015
Apple's latest iPhones -- the 6s and 6s Plus -- are faster, stronger and smarter than the previous models. A zippier processor and faster Touch ID, LTE, and WiFi feature among the incremental upgrades. There are a couple of interesting new features with this generation, primarily 3D Touch. This makes the screen receptive to pressure beyond lightly tapping or holding one's finger on an icon.
The Tyranny of Spreadsheets
September 10, 2015
As a former sales and marketing guy, I am more than familiar with spreadsheets as a not-so-good tool for managing the avalanche of data generated by the front office, even before the big data craze. Name a department or function in business and it's easy to find people using spreadsheets to manage it -- often poorly, but through no fault of their own.
New Apple TV Goes All-In for Apps
September 9, 2015
Apple on Wednesday held a mammoth two-hour event to introduce a long-awaited new Apple TV set-top box, a 12.9-inch iPad Pro, and the expected iPhone 6s and iPhone 6s Plus. Further, Apple announced new Apple Watch colors and bands, and a special collaboration with Hermes. While the iPhone is clearly Apple's most important product, it's arguable that the Apple TV is its most important new addition.
Apple TV Should Take a Hint From Nvidia's Shield
September 7, 2015
Apple will be launching some interesting products on Wednesday. The timing is nearly right for its Intel Skylake laptops and PCs. The iPhone 6S is also due, and typically the smart Apple customers wait for the S, because S models have fixes to the earlier model's problems that most annoyed users. At the very least, the iPhone 6S is expected to avoid its predecessors' bending issues.
SaaS' Next Wave: Customer Lifetime Value Management
September 4, 2015
Salesforce's latest quarter, along with the buzz surrounding its upcoming Dreamforce lovefest, have showcased CRM's rapid migration to the cloud. However, today's SaaS CRM solutions deliver limited value-add if the organizations that use them are unable to realize marketing and sales promises. This is especially true for those guiding prospective customers on an omnichannel journey.
Dreamforce: Still the One
September 2, 2015
We watched as Salesforce emerged from the crowd in the dot-com era to become a massive company with a $7 billion run rate. We also changed perspectives several times on what to expect from Dreamforce. We used to be interested mostly in cool new technologies and business models, but as Salesforce has grown, it has acquired a following of financial analysts as well as industry analysts like me.
Taken to Extremes, 'Right to Be Forgotten' Is Like Burning Virtual Books
August 31, 2015
The highest court in the EU last year ordered Google to allow individuals there to request that certain specific information not be reported in Google search engine results, citing their "right to be forgotten." Since that court ruling, hundreds of thousands of EU residents have requested that Google eliminate certain information, and Google routinely has complied with many of those requests.
How the Windows Phone Could Rise Up and Dominate
August 31, 2015
Last week marked the 20th anniversary of the launch of Windows 95. What people often forget about Windows 95 is that it not only kicked Apple's butt, but also kicked IBM's -- and it wasn't even a complete product. The thing was an operating system. It's especially hard to imagine now that these things typically are downloaded from the Web, and there's no need to stand in line.
Gadget Ogling: Smart Bikes, Contactless Cards, and Roll-Up Keyboards
August 29, 2015
I never had much interest in riding a bicycle as a child, and although I now live in a tremendously bike-friendly city, I haven't found a way to learn without feeling like a total chump in public. Yet I am more interested than ever in leading a life on two wheels after discovering SmartHalo. This is a tool that attaches permanently to one's ride and turns it into a smart vehicle.
Come September, Apple TV Will Outshine the iPhone
August 29, 2015
About Apple's September event... Apple's annual September media event is an oxymoron -- it's become almost entirely predictable. One year it introduces a major new iPhone redesign and the next it offers incremental iPhone improvements. And make no mistake about it, despite last year's Apple Watch debut, at the core of the September event is the critically important iPhone.
3 Ways Great Customer Experiences Boost Sales
August 27, 2015
Hardened sales veterans may hear the expression "customer experience" and shrug or scoff. What has it got to do with them, they may ask? A lot -- because it can add dollars directly to their commissions checks, even if they're not the ones creating the experiences. There are three specific ways that meeting or exceeding customer expectations improves sales.
To Personalize or to Be Authentic
August 26, 2015
You might ask what the difference is between personalization and authenticity in CRM, and the answer is subtle. For a long time I have said that we overemphasize personalization when what customers really want is authenticity. However, examples are hard to find, especially with our current culture's strong emphasis on personalization and the tendency to give authenticity quizzical looks.
Intel: Putting Innovation Back in the Hands of the Innovators
August 24, 2015
We are living in an amazing time, but many of us seem to take it for granted. We have private spaceships. Self-driving cars are on the road, even though we can't buy them yet, and there are plans for a 12-mile-high inflatable building. Granted, a number of us are convinced it will end up looking like a giant version of the inflatable fan blown stick man often seen outside of car dealerships.
Gadget Ogling: Swimming Aids, Drinks Fixers, and Sleep Rings
August 22, 2015
As an occasional swimmer, I'd like a better way of monitoring how well I'm doing. It's not so easy to use a stopwatch on my phone in the pool as it is while out for a jog. So, Misfit is looking to bring wearables to the water with a new version of its Shine activity tracker, developed with Speedo. The Speedo Shine apparently can monitor your progress on laps across all types of strokes.
Spotify's 'Sorry' Fails to Cut Through Confusion
August 22, 2015
Spotify CEO Daniel Ek on Friday issued a public apology for poor communications regarding the company's new privacy policy. The new policy, which took effect Wednesday, immediately triggered alarm. Several tech publications railed against the terms, and Minecraft creator Markus Persson engaged Spotify CEO Daniel Ek in a Twitter debate that ended with Persson and others quitting the music service.
Back to School
August 20, 2015
It felt like back to school this week at the CRM Evolution show in hot and muggy New York. The first week or two of the school year is always like that. Though it still feels like summer vacation, you know you have to get focused, because the first exam will be here before you know it. Cramming begins almost immediately, because there seem to be a lot of new ideas percolating.
Gear Up for a Flood of IoT Support Requests
August 20, 2015
Growth of the Internet of Things in broadband households extends the life, utility and functionality of all connected solutions in the home. It also puts new pressures on existing support solutions to meet consumers' expectations. Sixteen percent of U.S. broadband households owned a smart home device, and nearly 40 percent planned to buy one in the next 12 months, suggests recent research.
Dearth of a Salesman: Does Technology Erode Sales Talent?
August 18, 2015
For many years, provocateurs have been able to stir people up by proclaiming the death of the salesperson. Ten years ago, in fact, Marc Miller authored the book Selling is Dead. It must be a lingering death, because I still know lots of salespeople. I sure hope they have their affairs in order, what with their impending demise foreshadowed for so long.
One Plus Two Equals Trouble for the iPhone
August 17, 2015
If you thought the iPhone was the most desirable phone in the market you wouldn't be alone, but you likely would be wrong. While we all were snoozing, One Plus emerged. It's a little company out of China that came up with and executed one of the most brilliant low-cost guerilla marketing programs I've ever seen. The end result is that 3.6M people currently are lined up to buy its latest phone.
Gadget Ogling: Smart Rings, Breathalyzing Bike Locks, and Laptop-Sized Transports
August 15, 2015
Please, whatever you do, don't decide with your loved one it would be a good idea to get rings that vibrate only when you're trying to get in touch with one another. Omate and Emanuel Ungaro are offering schmucks the Ungaro ring, which does just that. It buzzes when one designated person, whoever that may be, sends a text message or calls you. It will retail for up to $2,000.
Full Circle's 80-20 Rule
August 14, 2015
I recently talked with Bonnie Crater about changing her company's name, and something really struck home. Crater is CEO of Full Circle Insights, and I've known her since her days as an executive at Salesforce. As I was listening to Crater, I recalled that old aphorism, often attributed to John Wanamaker, that half an advertising budget is wasted, but we just don't know which half.
GE Blazes Trail to Industrial Internet
August 14, 2015
The Internet of Things market has been struggling to get untangled, despite the hype regarding unprecedented business opportunities. GE's latest initiative to capitalize on those IoT opportunities might be the catalyst many corporate executives have been waiting for to advance their own goals. GE has been in the vanguard of efforts to build a new, more scalable and secure Industrial Internet.
Why Jon Stewart Failed
August 10, 2015
Like a lot of folks, I'm starting to go through withdrawals because The Daily Show with Jon Stewart dropped off the air last week. It is kind of amazing that it was how a massive number of us actually kept up on the news, given it wasn't a real news program. However, while the show was a commercial success, it appeared that wasn't its only goal.
Broken Windows and 12 Hours of Missing Time
August 9, 2015
The fact that Microsoft has posted a Web page for users to "Get help with Windows 10 upgrade and installation errors" probably is just the latest sign that the release of its new -- and highly anticipated -- operating system has some problems that need to be resolved. It appears things haven't been going as smoothly as the company would have liked since Windows 10 became generally available.
Gadget Ogling: Bacteria-Zapping Toasters, a Clicker for Cortana and Souped-Up Printers
August 8, 2015
In truth, the Nico Gerard Skyview Pinnacle is more an accessory than a gadget, but it's so repugnant and ridiculous that it's impossible not to include it this week. Someway, somehow, watchmaker Nico Gerard found it prudent to create a watch that can accommodate an Apple Watch on its band, mounted where the clasp is located. It starts at $9,300. The Pinnacle is colossally absurd.
Bring On the New Apple TV - Streaming Service or Not
August 5, 2015
I've been waiting for a new Apple TV from Apple for years, and I've been disappointed each time a major Apple event came and went without one. Plus, I've been waiting for Apple to come along and disrupt the cable/satellite TV bundling status quo with some sort of a la carte streaming service, also to no avail. Now I don't think that second wish matters much at all.
Gamifying Sales Comp
August 5, 2015
Microsoft earlier this week announced that it has bought FantasySalesTeam, a sales gamification platform. The intent of the product is to boost sales productivity. The gaming part is designed after some aspects of fantasy sports leagues in which participants build a team from known professional athletes and try to beat other teams. The team aspect makes everyone more competitive.
The Cloud's Open Source Seeds Are Growing Strong
August 4, 2015
Open source seeded the cloud, 451 Research found five years ago -- and those seeds have grown. Open source now plays an even more prevalant and important role -- not only in cloud computing, but also in other, related areas, such as big data, DevOps and application containers. One can consider any layer of cloud computing -- Infrastructure as a Service, for example -- and see the impact.
Windows 10: Changing the Apple vs. Microsoft Dynamic
August 3, 2015
What I find most interesting about Windows 10 is that if Apple wanted to knock Microsoft off the desktop, then it -- not Microsoft -- should have released a product like this. When I say "like this," I mean one that could transform a smartphone into a PC. My reasoning is that Microsoft is relatively weak in smartphones, and Apple currently is kicking Google all over the market.
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I plan to do my holiday shopping…
Online only -- I like the convenience and comfort.
Online only -- I'd shop in stores if their stock weren't so limited.
At brick-and-mortar stores only -- I like to see what I'm getting.
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At brick-and-mortar stores only -- I want to support local merchants.
Online and in stores -- I want the best of both worlds.
I'm not planning on doing any holiday shopping.