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Where Apple Watch Leads, CRM Will Follow?
September 25, 2014
CRM system users are a versatile bunch. Some 29 percent of participants in a recent survey accessed CRM through four devices: laptops, desktops, tablets and smartphones. Twenty percent said they used a combination of three of the aforementioned form factors, and about 81 percent said they used multiple devices to access CRM, according to Software Advice's report.
The Dark Side of Apple Design: From Antennagate to Bendgate
September 25, 2014
When Apple -- which is clearly one of the world's best companies at design -- makes a misstep, it's amplified by a wild combination of user dismay and hater glee. Because there are millions of users and many haters, a design flaw can turn into an instant public relations tornado. Enter Bendgate, featuring the new iPhone 6 and 6 Plus. Apparently, carrying them in your pocket can make them bend.
Farewell, Bonny Bodhi?
September 22, 2014
Well autumn is nigh upon us here in the Northern reaches of the Linux blogosphere, and any day now the a/c will downshift to "medium" over at the Broken Windows Lounge. Oktoberfest ales are selling like hotcakes, and more than a few bloggers are rejoicing at the end of the Dog Days in fact -- but for the recent arrival of a sad bit of news: Developer Jeff Hoogland is leaving Bodhi Linux.
The Coming Virtual Lifestyle Revolution
September 22, 2014
Uplinq, Qualcomm's big -- and it was big -- developers' conference, took place last week. There were two parts that were particularly interesting. One was its new robotics effort, and the other was the announcement that it's pushing Vuforia, its augmented reality platform, into wearable head-mounted displays -- think Google Glass on steroids -- that we may end up wearing every waking moment.
The Wearables Revolution
September 18, 2014
The wearables market heated up last week with Apple's introduction of its Watch and Apple Pay, and the implications for CRM are interesting. First off, the announcement shows how very young the wearables marketplace is and how far it has to go. Second, even though wearables are by nature devices intimately connected to us and our motivations, they are still devices, which should concern us.
Early iPhone 6 Reviewers Might as Well Be Rating Vacuum Cleaners
September 18, 2014
With every new iPhone release, Apple delivers a handful of new iPhones to a select few industry journalists to review. How are those journalists and publications selected? First, they are known to appreciate the Apple aesthetic -- they have written dozens of positive reviews. No Apple haters allowed, which makes sense. It's important to set the stage for positive vibes.
Is It Time to Cleave Linux in Two?
September 15, 2014
Fires may be easy to start, but putting them out is a different matter. Case in point: the Systemd inferno. What started a few weeks ago as a relatively straightforward controversy over an oft-debated technology Visit the VMware Tech Center has now virtually blown up in Linux fans' faces. The latest flareup? None other than the suggestion that Linux be split in two.
Analytics: The Tie That Binds Sales and Marketing
September 15, 2014
If you want to make an old-school salesperson flinch, just bring up the idea of data-driven selling in conversation. To sales pros, especially those who started in the game more than 10 years ago, the idea of data driving the sale is sacrilege. It minimizes the sales person's talent, and it suggests that sales are driven by a bunch of desk bound propeller-heads who never talk to customers.
Rise of the Smartwatch
September 15, 2014
Taken separately, last week's announcements from Apple, Intel and T-Mobile were impressive. Intel and T-Mobile basically announced they were going to explode the existing mobile market, changing it dramatically. Apple embraced some slow-moving technologies, which should speed them up dramatically. I don't think what Apple announced is in the same league, but it also will drive change.
7 Crazy-Named, Crazy Good Open Source Enterprise IT Tools
September 12, 2014
Enterprise IT is a very serious matter, but you might not know it judging by the software tools that are often integral to its operations. The list of odd names in today's data centers and enterprise IT shops also highlights the ongoing trend of polyglot programming. Today's applications and services are based on a wider variety of application components and run on a wider array of infrastructure.
Gadget Ogling: It's Raining Apples
September 12, 2014
It's usually around here that I introduce the column and tease the agenda, but since absolutely nothing happened in the gadget world this week, I'm going to take it easy. Oh, wait -- sorry. Apple happened. Welcome to a special edition of Gadget Dreams and Nightmares, a weekly peek at just-announced gadgets. Of course, the big topic is Apple's iPhone 6 and its first wearable, the Apple Watch.
If Google Were French
September 11, 2014
Europeans are relentlessly attacking Google: A German official called for its breakup, a French minister charged it was a threat to sovereignty, and a publisher compared it to a dragon, according to a report. Really? I would have thought the euro and the draconian austerity program needed to keep it functioning threatened sovereignty more than Google.
Monetizing the IoT From A to Z
September 10, 2014
There is no question that one of the hottest topics in the tech industry is the rapidly evolving world of the Internet of Things. The seemingly infinite variety of use cases for capturing data from a widening array of connected devices and objects is inspiring the imaginations of corporate decision makers and fueling a new wave of innovation among established and emerging players.
Apple Brings It
September 09, 2014
Apple on Tuesday rebuilt its iPhone foundation by introducing two new models with Retina HD displays: the iPhone 6 at 4.5 inches, and the iPhone 6 Plus at 5.5 inches. It launched Apple Pay, which promises to become the catalyst NFC mobile payment technology needs to become mainstream. Plus, it introduced the drool-worthy Apple Watch in two sizes, three style collections, and six choices of straps.
Salesforce's Investment Bodes Well for the Mobile IoC
September 08, 2014
Salesforce.com's vision of the Internet of Customers is getting clearer, and it has a decidedly mobile orientation. The company on Monday announced the launched the Salesforce1 Fund -- a dedicated fund in its newly renamed investment unit, now called "Salesforce Ventures" -- that will pour $100 million into companies building mobile apps and connected products based on the Salesforce1 Platform.
College Degree vs. Coding Experience: Which Matters More?
September 08, 2014
Well it was another rough week here in the Linux blogosphere, thanks to the ongoing conflagration over Systemd. Linux Girl hasn't dared shed her flame-retardant cape yet -- just in case -- but was relieved when the conversation took a turn late in the week down at the blogosphere's seedy Broken Windows Lounge. More than a few bloggers were seeking some respite from the flames.
Celebrities Are Fools to Use Apple Products
September 08, 2014
"Celebrities are stupid" seems to be the message Apple delivered last week as it attempted to recover from the release of an impressive number of nude pictures of celebrities on the Web. Fans of BlackBerry, which used to be the preferred platform for celebrities, had a field day over this. Apple has the most loyal customer base, but without Jobs, it seems clear it has no clue how to protect it.
Gadget Ogling: Curves and Edges, Toasty Toes, Smart Charger and Dumb Wearables
September 05, 2014
Welcome to the latest installment of Gadget Dreams and Nightmares, a weekly look at just-announced personal tech items. There's plenty on the menu this time around: Samsung's latest smartphone and tablet salvo; two pieces of smart, on-the-go tech; some curved home entertainment options; and wearable devices from an unlikely source. Tthese are not reviews -- my ratings reflect my interest.
Beginning of a Paradigm
September 04, 2014
I've been following the wearables space with great interest over the last year, from the first steps of products like Fitbit and Jawbone to the current wave of activity by a growing list of device makers and, importantly, app tool vendors. This has a great deal to do with CRM, both because of the customer-tracking angles and the fact that vendors like Salesforce.com are rushing in.
We Can Fly to the Moon, but We Can't Secure the Cloud?
September 04, 2014
The entire freaking tech industry is falling down on the job, and Apple, my favorite company in the world, is stumbling around too. What's worse is that it doesn't seem to care. Apple is the most profitable consumer tech company in the world, with billions of dollars in the bank. Yet the company can't seem to be bothered to imagine how easily iCloud user accounts could be compromised.
Alibaba's IPO Will Blast Mobile Retail Into Hyperdrive
September 03, 2014
It seems the long-awaited, much anticipated IPO of Chinese e-commerce giant Alibaba Group Holding is imminent. Granted, similar rumors this spring turned out to be groundless, but this time the drumbeats for the IPO are louder and more insistent. Whenever the IPO launches, it is clear that it will have a huge impact on the U.S. e-commerce space -- and the mobile retail subsector.
Fanning the Flames of the Systemd Inferno
September 02, 2014
They say art imitates life, but it's surprising how often the same can be said of the Linux blogs. Case in point: Just as the world at large is filled today with fiery strife -- Gaza, Ukraine, Syria, Ferguson -- so, too, is the Linux blogosphere. Of course, it's not political, social or racial struggles tearing the FOSS community apart. Rather, the dividing issue here is none other than Systemd.
Digital Clone: You Won't Be Able to Live Without One
September 01, 2014
A very interesting book just hit the market. Written by Martine Rothblatt -- apparently she is America's top paid female CEO -- its title is Virtually Human: The Promise -- and the Peril -- of Digital Immortality. The subject is digital clones, and Rothblatt goes into depth about what they are, when they are coming, and the likelihood they eventually will have equal human rights.
Stop Missing the Big Goal
August 29, 2014
Why do you go to work each day? Some people may claim it's love of the work. What they do is so rewarding and wonderful that they'd do it for free. "Don't tell my boss!" they joke. Hardy-har. However, even the most fulfilled, self-actualized and altruistic person lives and works in a world where money talks. It takes money to keep a roof over your head and food on the table.

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