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CRM's Collaboration Conundrum
January 07, 2014
CRM has gained significant attention and adoption among businesses eager to enhance their processes for building and maintaining customer relationships, thanks to industry visionaries such as Salesforce, Oracle and Microsoft. However, there's a major element of effective sales strategy that CRM systems neglect to address: collaboration. True collaboration requires more than data.
Zamurai Whiteboard App Makes Brainstorming a Breeze
December 02, 2013
If you've spent a good portion of your life sitting around a table with colleagues who need to plan and strategize, then you've likely used old-school markers to jot notes on sheets of white paper -- or on dry-erase whiteboards. There is a better way. Enter Zamurai Mobile Whiteboard for iOS, a well-designed app that lets you drag and drop handy and commonly used icons onto your whiteboard.
IBM, Google, Nvidia and Pals Launch OpenPower
August 19, 2013
In parsing any announcement, it's good to keep an eye on 1) what is being done; 2) who is involved; and 3) how and why the world will be different if they succeed. In the case of the OpenPower Consortium, the effort is grounded in IBM's decision to make its Power microprocessor architecture and related technologies fully available to partners and customers.
Firefox 22: Look Ma, No Plug-ins!
June 26, 2013
Firefox 22, launched by the Mozilla Foundation on Tuesday, supports voice calling, video chat and peer-to-peer file sharing through the browser without plug-ins, thanks to full support for the WebRTC application programming interface. Firefox and Google Chrome support WebRTC, but currently Microsoft's Internet Explorer and Apple's Safari browser do not.
Crowdsourcing Entertainment Marketing via Social Media
June 17, 2013
Movie studios and TV networks increasingly are turning to social media for help with generating buzz about their upcoming releases and programming. Communities are building around favorite movie franchises and TV shows. Have movie and show producers really been listening -- and if they have, has anything changed because of what they've heard? Yes -- and maybe.
iRobot Remotely Goes Where You Want to Go, Sees What You Want to See
June 10, 2013
iRobot has announced the Ava 500, a robot that lets users conduct video conferences while on the move. The device was developed and will be marketed in close alliance with Cisco. It consists of a Cisco personal telepresence system -- essentially a two-way videoconference screen with associated technology -- mounted on a smart pedestal from iRobot that stands at about 5 feet 5 inches.
Feds to Open Data Access in a Big Way
May 29, 2013
Making money from accessing the vast amounts of information collected by the U.S. government, such as Census Bureau data, has been the basis for many commercial enterprises. Now the U.S. government has undertaken a new Open Data Policy -- a major effort to make tons of federal information from all agencies more accessible for the general public and the business community.
Integration Plus Intelligence Equals Multichannel Campaign Success
May 23, 2013
The personality inventory known as the "Myers-Briggs Type Indicator" is premised on the idea that different people process information in different ways. Some people are verbal processors. Others are visual processors. Some people respond more strongly to images -- others to text. The most effective way to learn is to map the different learning styles to each individual's characteristic strengths.
Google Tears Down the Storage Walls
May 14, 2013
Google has consolidated the storage allowances for its various products. It will now provide 15 GB of free storage space for use across Drive, Gmail and Google+ Photos. Before, Google gave users 10 GB for Gmail and 5 GB to be used for Drive and Google+ Photos. Google is also updating its Google Drive storage page with pie charts displaying how those 15 GB are being allocated.
Salesforce Communities Pick Up Where Portals Left Off
May 03, 2013
Salesforce has announced that a product it first unveiled last summer, Salesforce Communities, will go live this summer. Since its original debut, Communities has been tweaked to take into account user views and feedback. Salesforce's user community got a taste of similar functionality last month with the company's rollout of Chatter Topics and Expertise.
Asana Positions Itself for the Enterprise
May 02, 2013
Asana on Wednesday announced Organizations, a feature that stakes its claim in the enterprise space. What is new with Organizations is its scalability; it is designed to support companies of 100 employees or more. Asana was launched by Facebook cofounder Dustin Moskovitz and Google and Facebook veteran Justin Rosenstein, and there are more than a few similarities between Asana and Facebook.
Power to the Wiki-People
April 20, 2013
Earlier this month, agents for France's top intelligence agency were accused of trying to force a Wikipedia volunteer to remove a Wikipedia page describing a French military radio relay station. The volunteer, a library curator, reportedly was threatened with jail unless he complied. Before any of the bullying took place, the DCRI had gone the conventional route, contacting the Wikimedia Foundation, which is Wikipedia's parent organization.
Salesforce.com's New Mobile Chatter Expands the Conversation
March 22, 2013
Salesforce.com has rolled out the latest iteration of its Chatter app designed specifically for the mobile environment. "With this version, we are taking [it] to a new level, allowing users to really drill down into accounts and take many different types of actions while in the field," said Michael Peachy, senior director of solutions marketing at Salesforce.
Google Peels Away Some of North Korea's Mystery
January 30, 2013
Google has added more detail to its map of North Korea this week, giving users a better glimpse into the infrastructure of the highly secretive country. Much of the map is still relatively blank compared with Google's detailed maps of other countries. In some parts, though, the map shows information such as roads, schools, parks and waterways, especially near the capital and largest city, Pyongyang.
Cisco Lets Virtual Desktop Users Get In on Its Jabber
January 17, 2013
Cisco on Thursday announced the Virtualization Experience Media Engine, new software that will extend its Jabber unified communications application to virtualized workspace environments. VXME will initially be available on thin clients from Cisco. Support for Dell Wyse thin clients, Windows-based thin clients and Windows PCs will follow.
Zoho Update Gooses Sales Productivity
January 11, 2013
Although Zoho routinely updates its CRM application every few months or so, its latest release is far from routine, according to Zoho Evangelist Raju Vegesna, who described it as a step forward in collaborative productivity. "Essentially we added three new features, all of which focused on improving the productivity and collaborative capabilities of the sales person," he said.
Zurmo: Playing Games Is Serious Business
January 04, 2013
Last summer, open source CRM provider Zurmo threw its hat into the CRM ring with a beta version of its particular take on the hot new gamification software category. The theory is simple: CRM, especially sales force automation, has notoriously poor user adoption figures. Why not use some of the fun features people are accustomed to seeing in games and social media to drive adoption?
OpenSUSE's Jos Poortvliet: Collaborate or Become Obsolete
December 04, 2012
Last month, Jos Poortvliet's job as openSUSE community manager brought his career full-circle. He was chosen to lead a discussion on open governance at the Summit of New Thinking in Berlin. The open innovation concept is what got him interested in free software communities while studying organizational psychology, and it's an idea he tries to merge into growing the openSUSE community.
Google Puts Huge Files in Gmail/Drive's Cargo Bay
November 28, 2012
Google is integrating its Google Drive cloud storage service with Gmail, letting users send files 400 times larger than previously allowed. Gmail now will send links to files up to 10 GB stored on Google Drive from inside the Gmail interface. Google also put privacy protections in place for the new feature.
Feds, US Businesses to Link Arms on Cybersecurity
November 07, 2012
The ever-changing and ever-expanding quest to keep information technology systems secure requires collaboration and coordination among government and business enterprises. To foster such joint efforts, the National Institute of Standards and Technology has put out the word to U.S. businesses to propose ideas and literally work side by side with federal counterparts to develop effective cybersecurity programs.

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