OpManager: A single console to manage your complete IT infrastructure. Click here for a 30-day free trial.
Welcome Guest | Sign In
Target's Website Misses the Mark on Cyber Monday
December 1, 2015
Target's website traffic hit a wall when a record number of shoppers showed up in search of Cyber Monday bargains. Having offered a 15 percent discount for any purchase made through the site, Target began to experience problems shortly after 10 a.m. It then placed customers in a virtual queue that effectively held their place in line so they would not lose their purchase orders.
Ramping Up Tech Could Give Retailers a CX Edge
December 1, 2015
Despite all the talk about the customer journey, the increasing use of CRM, the omnichannel approach, and the seamless customer experience, stores still don't have technology down pat for the holiday rush, according to the "2015 Connected Shoppers Report" Salesforce released last month. In-store shoppers want associates to know their purchase history, but only 10 percent believe this will happen.
Pirate Bay Scores Rare Legal Victory
December 1, 2015
A District Court in Stockholm, Sweden, last week ruled against an international group of content providers who sought to force a local Internet service provider to block The Pirate Bay, a file-sharing site, said lawyers for the plaintiffs. The content providers had filed a lawsuit suit to compel ISP Bredbandsbolaget to block The Pirate Bay from operating in Sweden.
Gadget Ogling: Zippy 3D Printing, Custom-Molded Earphones, and Fast-Food Buttons
November 30, 2015
One of the current issues with 3D printing is that it can take some time to create physical versions of large or complex designs. Nexa3D's NX1 prints objects as much as 100 times faster than competitors, with printing speeds of about a centimeter in height every minute, according to the company. It uses light on a certain type of resin to speed up the process.
How Technology Could Prevent Another Paris-Like Attack
November 30, 2015
What I find fascinating is that with all of the focus members of the intelligence community place on violating our privacy, they still aren't able to stop attacks like the one in Paris. Currently they are complaining that it is our fault for implementing encryption that blocks their often-illegal views into citizens' personal lives. I think that even if encryption didn't exist, they still would be ineffective.
Yahoo Tests the Determination of Ad Blockers
November 28, 2015
Yahoo earlier this week acknowledged that it has been experimenting with a neutralizing agent that can counteract ad-blocking software tools by closing off email access to browsers that use them. "At Yahoo, we are continually developing and testing new product experiences," the company said in a statement. "This is a test we're running for a small number of Yahoo Mail users in the U.S."
The Mystery of the Missing LinkedIn Post Views
November 25, 2015
There's a disconnect between the number of connections a LinkedIn user has and the number of post views attracted, LinkedIn influencer Itai Leshem noticed. Prepping his startup for the launchpad, Leshem dug into LinkedIn's post distribution data for about six hours one day and found a number of LinkedIn influencers with millions of followers who averaged only thousands of post views -- or less.
Great Customer Experiences Start With Sales
November 23, 2015
The term "customer experience" flows from the lips of business people so smoothly these days. It's very clearly the business jargon du jour; its importance has been trending upward for the last decade, and according to Gartner, by 2018 more than half of all businesses will implement significant business model changes in their efforts to improve customer experience.
Escape From Silicon Valley
November 23, 2015
I started planning to escape the Valley a long time ago, due to very high taxes, a crumbling infrastructure, worsening crime, a massive increase in traffic, and a rather nasty water shortage problem. My wife and I originally planned to escape to Belize but found the unreliable infrastructure, lack of good medical care, and massive crime problem there were not conducive to our continued survival.
Gadget Ogling: A Dumb Watch Dock, a Smart VR Phone Case, and a Fantastic Fireball Thrower
November 21, 2015
No longer leaving it up to third-party companies to create charging docks for its Apple Watch, Apple has released its own official dock. It allows Watch owners to rest the smartwatch in nightstand mode -- a feature introduced in the latest version of the operating system that essentially turns the Watch into a bedside clock -- without tangling it up with the standard magnetic charger.
The Lego-ization of Software, or the Rise of Snap-On SaaS
November 20, 2015
Here's a bold proclamation: Internally-developed IT software is a decelerator to business. When the need is specialized and you have a fully staffed IT team, there's a natural temptation to put everyone to work on a custom development project. For today's companies, however, this is often the slowest and most expensive path to the market, and it isn't necessary.
Diane Greene to Lead Google Into Cloud Business Fray
November 20, 2015
Google CEO Sundar Pichai has announced the appointment of Diane Greene, cofounder of VMWare and current Google board member, to lead its cloud business. Google will acquire Bebop, another firm founded by Greene. Bebop is a new development platform that makes it easy to build and maintain enterprise applications. Bebop's team will help Google provide integrated cloud products at every level.
Telegram Shutters 78 ISIS Channels
November 20, 2015
The team behind the Telegram secure messaging app on Wednesday reported that it had shut down 78 channels, across 12 languages, used by ISIS and its supporters. However, the app's privately used channels weren't affected by the sweep. After the attacks on Paris last weekend, the Telegram team learned that the terrorist group had been communicating openly on its secure messaging platform.
ISIS Mocks Anonymous' War Declaration
November 18, 2015
ISIS has rebuffed the declaration of cyberwar Anonymous issued. "The #Anonymous hackers threatened in new video release that they will carry out a major hack operation on the Islamic state (idiots)," reads a message posted in a Telegram channel believed to be affiliated with ISIS hackers. "What they gonna hack," it continues. "All what they can do is hacking Alansar twitter accounts, emails etc."
The 2 Layers of Customer Experience
November 18, 2015
Maybe you've already considered this, but it just popped into my head the other day as I was thinking once again about customer experience -- or CX, as some people shorten it. I've often said that customers experience moments of truth and that the experience should be focused on the things they care most about and that the business actually can do something about.
Surveys Reveal Lax Mobile Security Among Federal Workers
November 18, 2015
The use of mobile devices provides significant benefits in convenience and workplace productivity. However, two recent reports indicate that U.S. government workers often ignore security protocols associated with mobile IT. The Office of Personnel Management hack revealed earlier this year drove an effort to address federal IT security. That effort largely has bypassed mobile device security.
Facebook to Broaden Use of Safety Check in Disasters
November 16, 2015
Facebook faced a social media firestorm this weekend for deploying its safety check tool during Friday's terrorist attacks in Paris. Large numbers of people used social media to let loved ones and officials know they were hiding, injured, or safe and out of harm's way. The decision provoked questions over why the technology was not deployed during similar incidents in other regions.
Sales and Marketing Sentiment: Feeling Is Perception Is Reality
November 16, 2015
About a year ago, I conducted a survey that led to my company's first-ever Sales & Marketing Sentiment Study. The idea was to get inside the heads of people in sales and marketing and reveal their feelings about the way they worked, the technology they used, and about each other. We split the results into sales and marketing responses and compared them.
Will Apple Beat the Enterprise Curse?
November 16, 2015
Given that it is basically a big iPad with a better keyboard option and stylus support, the iPad Pro has been getting decent reviews. It can be classified as a first-generation product -- and as such, it does far better than most. However, there have been a huge number of companies in Apple's space that have gone under or stalled when they broadened their focus from the consumer to target IT.
Gadget Ogling: Comfy Earbuds, Barking Bots, and USB Killers
November 14, 2015
If you're a human being who listens to music using earbuds, chances are you've run into some issues along the way in keeping the infernal things nestled into your ear canal. Manufacturers have tried to find solutions, such as offering different-sized rubber molds, but we're still hewing to a few-sizes-fit-all model. Enter Revols, a company that might have the answer.
Apple Faces Twitter Storm Over Mac App Security Glitch
November 14, 2015
Apple faced the wrath of legions of Mac users after it reportedly allowed a security certificate to expire on Wednesday, leaving customers unable to use some apps. The expiration appeared to impact a number of apps, including Acorn, Byword, Daisy Disk, Tweetbot and 1Password. It's likely that the incident occurred due to problems with the security certificate management system.
CFOs Calculate Benefits of Cloud ERP
November 13, 2015
One of the clear indications that the cloud movement is becoming mainstream is the growing number of CFOs and finance departments that are adopting Software as a Service solutions to support their corporate responsibilities. Even more interesting is how cloud-based alternatives can redefine the accounting and financial management function in forward-minded organizations.
The Wireless Industry Is Changing Again
November 13, 2015
Wireless is one of the strongest industries today. However, it continues to change. Every few years, the focus changes and the industry goes in new directions. It happened a few years ago with the iPhone and Android. Now change is happening once again. The wireless industry growth wave is changing. It is cresting. That's a problem for companies that don't recognize what is happening.
Microsoft Hands Cloud Data Control to German Trustee
November 12, 2015
Microsoft announced it will offer its Azure, Office 365 and Dynamics CRM cloud services to business clients using two Germany-based data centers hosted by a subsidiary of Deutsche Telekom. The arrangement will protect the integrity and privacy of customer data, the company said. The data centers will be under the control of T-Systems, a unit of Deutsche Telekom, which will act as data trustee.
Digital Transformation and Moments of Truth
November 11, 2015
I hadn't been aware of one of the more important CRM stories of the year until I was doing research for a new book. It's a great story and it deserves retelling, especially if you think that focusing on customers' moments of truth is important. Back in April, Starbucks announced revenues for the just-completed quarter that exceeded year-over-year attainment by a whopping 17.8 percent.
NSA Keeps Some Security Bugs Under Its Hat
November 10, 2015
The U.S. National Security Agency is getting a collective side-eye after posting what it characterized as proactive information: the fact that it discloses 91 percent of security vulnerabilities that pass through its internal review process. While the agency appears pleased with its newfound transparency, it's being called out en masse for the things it's not reporting.
Why Tablets Are Tanking
November 9, 2015
Boy, we really have gone full circle on tablets -- and not just once. Back when the Windows tablets first came to market, a whole bunch of us predicted it wouldn't be long before they replaced all of the notebooks. I don't think they even made it to 10 percent before the tablet market collapsed, and the pre-existing forms reclaimed their shares. Then the iPad launched.
Gadget Ogling: An Emotional Keyboard, a Puzzling Phone, and Exquisite Headphones
November 7, 2015
To communicate online in 2015 is to have at least a passing awareness of emoji -- the colorful symbols that are endemic in social media and text messages. Inputting emoji into a post or message from a computer is often awkward, though this item might help. EmojiWorks has a physical keyboard which, at the touch of a modifier -- think ctrl, alt or command -- you can use to type emoji.
Toyota's $1B AI, Robotics Play Jolts Driverless World
November 6, 2015
Toyota Motor on Friday announced plans to launch a new company, Toyota Research Institute, as part of a five-year $1 billion investment in artificial intelligence and robotics technology for automobiles. The new company will begin operations in January 2016 under the leadership of Toyota's executive technical advisor Gill Pratt. Its headquarters will be in Silicon Valley near Stanford University.
For Tech-Savvy Teens and Tweens, TV and Music Still Rule
November 6, 2015
Although teens and tweens have more choices than ever when it comes to media activities, watching television and listening to music are their top preferences, according to a report Common Sense Media released this week. Among tweens, ages 8 to 12, watching TV was the top media activity, with nearly 62 percent saying they did it every day. For teens, ages 13 to 18, listening to music was the top media activity.
See More Articles in Trends Section >>
Facebook Twitter LinkedIn Google+ RSS
I plan to do my holiday shopping…
Online only -- I like the convenience and comfort.
Online only -- I'd shop in stores if their stock weren't so limited.
At brick-and-mortar stores only -- I like to see what I'm getting.
At brick-and-mortar stores only -- I enjoy the holiday shopping atmosphere.
At brick-and-mortar stores only -- I want to support local merchants.
Online and in stores -- I want the best of both worlds.
I'm not planning on doing any holiday shopping.