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The Mystery of the Missing LinkedIn Post Views
November 25, 2015
There's a disconnect between the number of connections a LinkedIn user has and the number of post views attracted, LinkedIn influencer Itai Leshem noticed. Prepping his startup for the launchpad, Leshem dug into LinkedIn's post distribution data for about six hours one day and found a number of LinkedIn influencers with millions of followers who averaged only thousands of post views -- or less.
Great Customer Experiences Start With Sales
November 23, 2015
The term "customer experience" flows from the lips of business people so smoothly these days. It's very clearly the business jargon du jour; its importance has been trending upward for the last decade, and according to Gartner, by 2018 more than half of all businesses will implement significant business model changes in their efforts to improve customer experience.
Escape From Silicon Valley
November 23, 2015
I started planning to escape the Valley a long time ago, due to very high taxes, a crumbling infrastructure, worsening crime, a massive increase in traffic, and a rather nasty water shortage problem. My wife and I originally planned to escape to Belize but found the unreliable infrastructure, lack of good medical care, and massive crime problem there were not conducive to our continued survival.
Gadget Ogling: A Dumb Watch Dock, a Smart VR Phone Case, and a Fantastic Fireball Thrower
November 21, 2015
No longer leaving it up to third-party companies to create charging docks for its Apple Watch, Apple has released its own official dock. It allows Watch owners to rest the smartwatch in nightstand mode -- a feature introduced in the latest version of the operating system that essentially turns the Watch into a bedside clock -- without tangling it up with the standard magnetic charger.
The Lego-ization of Software, or the Rise of Snap-On SaaS
November 20, 2015
Here's a bold proclamation: Internally-developed IT software is a decelerator to business. When the need is specialized and you have a fully staffed IT team, there's a natural temptation to put everyone to work on a custom development project. For today's companies, however, this is often the slowest and most expensive path to the market, and it isn't necessary.
Diane Greene to Lead Google Into Cloud Business Fray
November 20, 2015
Google CEO Sundar Pichai has announced the appointment of Diane Greene, cofounder of VMWare and current Google board member, to lead its cloud business. Google will acquire Bebop, another firm founded by Greene. Bebop is a new development platform that makes it easy to build and maintain enterprise applications. Bebop's team will help Google provide integrated cloud products at every level.
Telegram Shutters 78 ISIS Channels
November 20, 2015
The team behind the Telegram secure messaging app on Wednesday reported that it had shut down 78 channels, across 12 languages, used by ISIS and its supporters. However, the app's privately used channels weren't affected by the sweep. After the attacks on Paris last weekend, the Telegram team learned that the terrorist group had been communicating openly on its secure messaging platform.
ISIS Mocks Anonymous' War Declaration
November 18, 2015
ISIS has rebuffed the declaration of cyberwar Anonymous issued. "The #Anonymous hackers threatened in new video release that they will carry out a major hack operation on the Islamic state (idiots)," reads a message posted in a Telegram channel believed to be affiliated with ISIS hackers. "What they gonna hack," it continues. "All what they can do is hacking Alansar twitter accounts, emails etc."
The 2 Layers of Customer Experience
November 18, 2015
Maybe you've already considered this, but it just popped into my head the other day as I was thinking once again about customer experience -- or CX, as some people shorten it. I've often said that customers experience moments of truth and that the experience should be focused on the things they care most about and that the business actually can do something about.
Surveys Reveal Lax Mobile Security Among Federal Workers
November 18, 2015
The use of mobile devices provides significant benefits in convenience and workplace productivity. However, two recent reports indicate that U.S. government workers often ignore security protocols associated with mobile IT. The Office of Personnel Management hack revealed earlier this year drove an effort to address federal IT security. That effort largely has bypassed mobile device security.
Facebook to Broaden Use of Safety Check in Disasters
November 16, 2015
Facebook faced a social media firestorm this weekend for deploying its safety check tool during Friday's terrorist attacks in Paris. Large numbers of people used social media to let loved ones and officials know they were hiding, injured, or safe and out of harm's way. The decision provoked questions over why the technology was not deployed during similar incidents in other regions.
Sales and Marketing Sentiment: Feeling Is Perception Is Reality
November 16, 2015
About a year ago, I conducted a survey that led to my company's first-ever Sales & Marketing Sentiment Study. The idea was to get inside the heads of people in sales and marketing and reveal their feelings about the way they worked, the technology they used, and about each other. We split the results into sales and marketing responses and compared them.
Will Apple Beat the Enterprise Curse?
November 16, 2015
Given that it is basically a big iPad with a better keyboard option and stylus support, the iPad Pro has been getting decent reviews. It can be classified as a first-generation product -- and as such, it does far better than most. However, there have been a huge number of companies in Apple's space that have gone under or stalled when they broadened their focus from the consumer to target IT.
Gadget Ogling: Comfy Earbuds, Barking Bots, and USB Killers
November 14, 2015
If you're a human being who listens to music using earbuds, chances are you've run into some issues along the way in keeping the infernal things nestled into your ear canal. Manufacturers have tried to find solutions, such as offering different-sized rubber molds, but we're still hewing to a few-sizes-fit-all model. Enter Revols, a company that might have the answer.
Apple Faces Twitter Storm Over Mac App Security Glitch
November 14, 2015
Apple faced the wrath of legions of Mac users after it reportedly allowed a security certificate to expire on Wednesday, leaving customers unable to use some apps. The expiration appeared to impact a number of apps, including Acorn, Byword, Daisy Disk, Tweetbot and 1Password. It's likely that the incident occurred due to problems with the security certificate management system.
CFOs Calculate Benefits of Cloud ERP
November 13, 2015
One of the clear indications that the cloud movement is becoming mainstream is the growing number of CFOs and finance departments that are adopting Software as a Service solutions to support their corporate responsibilities. Even more interesting is how cloud-based alternatives can redefine the accounting and financial management function in forward-minded organizations.
The Wireless Industry Is Changing Again
November 13, 2015
Wireless is one of the strongest industries today. However, it continues to change. Every few years, the focus changes and the industry goes in new directions. It happened a few years ago with the iPhone and Android. Now change is happening once again. The wireless industry growth wave is changing. It is cresting. That's a problem for companies that don't recognize what is happening.
Microsoft Hands Cloud Data Control to German Trustee
November 12, 2015
Microsoft announced it will offer its Azure, Office 365 and Dynamics CRM cloud services to business clients using two Germany-based data centers hosted by a subsidiary of Deutsche Telekom. The arrangement will protect the integrity and privacy of customer data, the company said. The data centers will be under the control of T-Systems, a unit of Deutsche Telekom, which will act as data trustee.
Digital Transformation and Moments of Truth
November 11, 2015
I hadn't been aware of one of the more important CRM stories of the year until I was doing research for a new book. It's a great story and it deserves retelling, especially if you think that focusing on customers' moments of truth is important. Back in April, Starbucks announced revenues for the just-completed quarter that exceeded year-over-year attainment by a whopping 17.8 percent.
NSA Keeps Some Security Bugs Under Its Hat
November 10, 2015
The U.S. National Security Agency is getting a collective side-eye after posting what it characterized as proactive information: the fact that it discloses 91 percent of security vulnerabilities that pass through its internal review process. While the agency appears pleased with its newfound transparency, it's being called out en masse for the things it's not reporting.
Why Tablets Are Tanking
November 9, 2015
Boy, we really have gone full circle on tablets -- and not just once. Back when the Windows tablets first came to market, a whole bunch of us predicted it wouldn't be long before they replaced all of the notebooks. I don't think they even made it to 10 percent before the tablet market collapsed, and the pre-existing forms reclaimed their shares. Then the iPad launched.
Gadget Ogling: An Emotional Keyboard, a Puzzling Phone, and Exquisite Headphones
November 7, 2015
To communicate online in 2015 is to have at least a passing awareness of emoji -- the colorful symbols that are endemic in social media and text messages. Inputting emoji into a post or message from a computer is often awkward, though this item might help. EmojiWorks has a physical keyboard which, at the touch of a modifier -- think ctrl, alt or command -- you can use to type emoji.
Toyota's $1B AI, Robotics Play Jolts Driverless World
November 6, 2015
Toyota Motor on Friday announced plans to launch a new company, Toyota Research Institute, as part of a five-year $1 billion investment in artificial intelligence and robotics technology for automobiles. The new company will begin operations in January 2016 under the leadership of Toyota's executive technical advisor Gill Pratt. Its headquarters will be in Silicon Valley near Stanford University.
For Tech-Savvy Teens and Tweens, TV and Music Still Rule
November 6, 2015
Although teens and tweens have more choices than ever when it comes to media activities, watching television and listening to music are their top preferences, according to a report Common Sense Media released this week. Among tweens, ages 8 to 12, watching TV was the top media activity, with nearly 62 percent saying they did it every day. For teens, ages 13 to 18, listening to music was the top media activity.
Lawsuit Threatens Amazon's Prime Now Delivery Model
November 6, 2015
Four former delivery drivers for Amazon Prime Now, or APN, last week filed a lawsuit against Amazon, arguing they should have been classified as employees rather than independent contractors. The suit also names Scoobeez, the courier service through which they worked for Amazon; ABT Holdings, Scoobeez's parent company; and 10 John Does as co-defendants.
Film Industry Claims Victory in Shutdown of Major Piracy Sites
November 4, 2015
The Motion Picture Association of America ran a victory lap after announcing the shutdown of movie and television torrent sites Popcorn Time and YTS. The shutdowns resulted from major legal wins in Canada and New Zealand. The MPAA last month obtained injunctions against the sites in those countries, effectively blocking them from further operation.
OpenWorld's Substance Feast
November 4, 2015
For once, Oracle OpenWorld went long on substance. That's hard to do when you have so many products to discuss and Larry Ellison pontificating, but he was both under control and substantive -- though he couldn't resist taking a few shots at competitors. Oracle's team hardly ever sees SAP and IBM in deals these days, he announced, and he gave due praise to cloud pioneers NetSuite and Salesforce.
Fire, Aim, Ready: Is Your Marketing Approach on Target?
November 3, 2015
Business-to-business marketers know what customers want, in general terms, from initial contacts with the people they buy from. It's taken awhile, but through trial, error, some more error and eventually some actual thought, the mystery has been solved. Before I give it away, just ask yourself what you want in any communication from anyone when it comes to a business issue.
New Parental Leave Policies, Bookstore Show Amazon's Softer Side
November 3, 2015
Amazon has informed employees of significant improvements to its parental leave policies. It also announced the opening of its first physical bookstore in a letter to customers. Both moves no doubt have been in the works for a while, but the timing of the announcements may not be coincidental. Amazon's image could use some buffing, having become tarnished by bad publicity.
Gadget Ogling: Titanic Tablets, Eminent Earphones, and Wee Win 10 PCs
November 3, 2015
Samsung certainly is testing the boundaries of what a tablet can be with its latest device, the Galaxy View. The Galaxy View houses an octa-core, 1.6-GHz processor, 2 GB of RAM, and either 32 GB or 64 GB of storage, which is expandable through a microSD slot. That all sounds well and good, but consider the following: This Android device is an absolute monster.
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I plan to do my holiday shopping…
Online only -- I like the convenience and comfort.
Online only -- I'd shop in stores if their stock weren't so limited.
At brick-and-mortar stores only -- I like to see what I'm getting.
At brick-and-mortar stores only -- I enjoy the holiday shopping atmosphere.
At brick-and-mortar stores only -- I want to support local merchants.
Online and in stores -- I want the best of both worlds.
I'm not planning on doing any holiday shopping.