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CRM Health Check
August 18, 2017
As an industry, CRM continues to grow and shower benefits on its users. It's hard to imagine that some businesses still don't use some form of CRM, but recent data suggests there are still businesses buying their first CRM solutions or changing vendors. It's a compilation of data from all over, with some credible inputs from a number of sources, so it's worth taking a look.
Report: Apple to Funnel Megabucks Into Original TV Content Development
August 17, 2017
Apple reportedly has decided to put more than $1 billion toward the acquisition and development of original programming, part of a long-awaited rollout of a new television and film experience. The investment will leverage Apple's thus far underwhelming Apple TV business, bolstering its core video and music library to fulfill the promise of disrupting traditional television and film studios.
The War Room: Experiential Security Planning
August 16, 2017
Ask any security practitioner about ransomware nowadays, and chances are good you'll get an earful. Recent outbreaks like Petya and WannaCry have left organizations around the world reeling, and statistics show that ransomware is on the rise. For example, 62 percent of participants surveyed for ISACA's recent "Global State of Cybersecurity" survey experienced a ransomware attack in 2016.
Fulfilling the Omnichannel Shopping Imperative
August 16, 2017
The omnichannel approach has become a byword in customer service, but retailers need to do more to make it happen, based on a recent study. Researchers tested 57 metrics across desktop, mobile and in-store buying touchpoints to evaluate the end-to-end omnichannel experience at 30 popular and growing retailers. Here's the problem: E-commerce absolutely is killing brick-and-mortar stores.
Gadget Ogling: Trending Hot Plates, Toys for Future Coders, and a Ringy Dingy Ring
August 16, 2017
If you've looked at Facebook for more than a minute over the last few years, there's no question that you'll have encountered a top-down, perfectly filmed food video from BuzzFeed's Tasty channel. The cooking clips are enormously popular on the social network, racking up billions of views a month. Now BuzzFeed is trying to monetize its success in a new way. Enter the Tasty One Top, a hot plate that seeks to make cooking simpler.
How Tech Could Help Creators Look Before They Leap
August 14, 2017
The folks who made The Emoji Movie apparently were worried about its Rotten Tomatoes score -- it had earned a 0 percent rating at one point, based on a scattering of early reviews -- so they stopped critics from publishing further reviews until just before previews began running. The result was a great opening day, but attendance fell off sharply because, well, the movie sucked.
What Will Rise From Uber's Ashes?
August 12, 2017
There has been quite a bit of churn in the waters around Uber during the last few years. Now that founder Travis Kalanick is no longer CEO, what does the future look like for the company, workers, drivers, investors and customers? Will Uber continue to grow and lead, or has it seen its best days? Most people connected to the company probably would say the same thing: They want calm but rapid growth.
Yes, and...
August 10, 2017
The further we go in the CRM adventure, the less our efforts seem to be about technology. That's because we're reaching a theoretical limit, or asymptote, on what technology can do in the vendor-customer relationship. Think of an asymptote as the ceiling that a graph never reaches. Increasingly, we're encountering situations where the best technology can do is assist humans.
Most Businesses Want Agility but Few Have It
August 9, 2017
Although many organizations recognize that agility enables better responses to changing business conditions, few have taken the necessary steps to reach that goal, a new study from CA Technologies suggests. Although two-thirds of the respondents to the firm's recent survey saw value in business agility, only about 12 percent said their organizations were on their way to achieving it.
Is the Path to Secure Elections Paved With Open Source Code?
August 8, 2017
Increased use of open source software could fortify U.S. election system security, according to former CIA head R. James Woolsey and Bash creator Brian J. Fox. The two made their case for open source elections software after security researchers demonstrated how easy it was to crack some election machines at the recent DefCon hacking conference in Las Vegas.
It's a Whole New World With Alexa
August 7, 2017
Voice computing is replacing the graphical user interface, Shawn DuBravac, chief economist of the Consumer Technology Association, said early this year at CES. Digital assistants will be integrated into many household objects, he noted. About 5 million voice-activated digital voice products had been sold as of January, and Bravac estimated 5 million more would be sold this year.
While You Wait: 4 Potentially Higher-Status Alternatives to the iPhone 8
August 7, 2017
At a rumored $1,400 sale price the coming iPhone 8 likely will test just how much people are willing to pay for a new phone -- particularly, how much parents are willing to fork over for their kids. While iPhones once conveyed status and sense of luxury, similar to a brand like Cadillac, pretty much everyone and their brother has iPhones today. The first few customers who get their hands on the latest model will be envied for about a week.
Excellent Customer Service Requires Emotional Intelligence
August 4, 2017
Staff engagement is a key component in a telco's ability to positively impact customers, according to InMoment. The company recently conducted a survey of 11,000 North American customers of Internet, mobile and TV services and found that telecommunications companies' customers just plain hate them. Telcos should emphasize emotional IQ, or EQ, in hiring and training personnel, the study recommends.
Facebook Takes Another Stab at Neutralizing Fake News
August 4, 2017
Stung by charges that it allowed fake news stories to proliferate during the 2016 election cycle, Facebook on Thursday began rolling out broadly a feature meant to regain the trust of its members. The tool effectively will surround questionable stories with related news stories offering different perspectives -- a strategy intended to help readers discern where the truth lies.
Spanning Front and Back Offices
August 2, 2017
CPQ -- that is, configure, price, quote -- is one of the most transitional apps, because it spans front and back offices, and because its very existence has changed these functions. Another app in this category is sales compensation management. Both of their stories are about front-office processes needing back-office data. Once the data is made available, the process evolves to be far more useful.
Few Jobs Safe From Robotics, AI Advances
August 1, 2017
The age of connected and intelligent systems has been a subject of intense media coverage and hot debate, but the implications will be much greater than many have forecast. Most predictions paint a rather bleak picture for lower-income blue collar jobs. Many will be replaced with automation resulting from the combination of advanced sensor, connectivity, processing, robotics and AI technologies.
HomePod Devs Stumble Upon Next iPhone Design Clues
July 31, 2017
Developers combing through the code for the Apple HomePod have found clues to what appear to be features in the next generation of iPhones, and they tweeted their discoveries on Sunday. The firmware for HomePod, Apple's $349 smart speaker expected in December, apparently contains much of the codebase for future iPhones. One of the goodies in the HomePod's code is a new biometric method for unlocking an iPhone.
InsideView Launches Expert Consulting Service for B2B Marketers
July 31, 2017
InsideView has announced a consulting service to help B2B marketers implement account-based marketing. Expert Service, the first in the firm's planned series of InsideView Expert Services, delivers target market analytics and helps customers build a view of their total addressable market using a data visualization console. InsideView's TAM service is a blend of consulting, technology and data.
Why Facebook's Willow Beats Apple's Saucer
July 31, 2017
Facebook knocked it out of the park with its financials last week, and a lot of its success comes from Zuckerberg's unique focus. Unlike other firms that jump from project to project, ranging widely from what makes them money -- like Google -- Facebook stays close to what made it successful. There is no stronger evidence than when you compare the two office projects from Apple and Facebook.
Amazon's B2B Business Blows Past 1M Customer Mark
July 29, 2017
Amazon Business, launched in April 2015, this week announced that it had reached the 1 million customer milestone. "This is rapid growth," said Ray Wang, principal analyst at Constellation Research. It's attributable in part to a crossover effect from the large number of B2C customers Amazon has, he said. Amazon Business offers business-only pricing on millions of products, and access to more than 85,000 business sellers.
The Elusive Total Linux Convergence Dream
July 28, 2017
Regular readers know that I usually stick to the well-charted territory of essential terminal commands and practical overviews of Linux history, since they are immediately useful to newcomers. Thankfully for beginners, the basics don't change very quickly -- but that's not to say that Linux is a stagnant ecosystem. Far from it. Linux can be found at the very frontier of emerging computer trends.
Amazon's Secret 1492 Health Team Sets Sail
July 28, 2017
A secret Amazon team, dubbed "1492," reportedly has been working on a skunkworks project devoted entirely to healthcare. The unit has been developing hardware devices and software applications related to electronic medical records, telemedicine and other health-related issues. Amazon's aim is to cover the bases in the healthcare arena, likely a bid to cash in on its massive profit potential.
Russian Head of $4B Bitcoin Exchange Charged in Massive Money Laundering Scheme
July 28, 2017
A grand jury in the Northern District of California indicted a Russian man for running a massive money laundering operation through the BTC-e bitcoin exchange, a group of federal officials announced Wednesday. The exchange allegedly received up to $4 billion in proceeds from various criminal activities, including the 2014 hack of the Mt. Gox bitcoin exchange.
How Amazon Is Transforming Retail
July 27, 2017
Amazon's plan to buy Whole Foods Market has raised many new questions. If the company is successful in making the acquisition, and then successful in operating the business, it could transform the entire grocery industry. If we pull the camera back, we can see how success on the grocery side could foreshadow Amazon's success in many other parts of the retail environment.
Who's Right About AI? Musk's Dire Warnings Meet Zuckerberg's Cheerful Optimism
July 26, 2017
Two of Silicon Valley's most influential visionaries, Facebook CEO Mark Zuckerberg and Tesla CEO Elon Musk, this week engaged in a public spat over the future of artificial intelligence and whether the government should take the wheel to counter the threat this emerging technology might pose to mankind. Musk, a longtime advocate of AI, has expressed fears that intelligent machines could pose a risk to civilization.
Sage Buys Intacct
July 26, 2017
Sage's Tuesday announcement of its agreement to buy Intacct prompts a multilayered look at the evolution of the cloud ERP space. Both companies are partners with Salesforce and have products based on the Salesforce platform. Each is a member of the AppExchange, and both are situated in the broad cloud ERP space, which has been receiving a lot of attention lately as the market seems to be moving en masse, albeit glacially, to the cloud.
Facebook to Launch Paywall in Response to Publisher Pushback
July 26, 2017
Facebook last week confirmed its plan to launch a paywall for content providers, a move that could ease longstanding tensions with traditional publishers who objected to giving away their print stories for free. Campbell Brown, former CNN and NBC News journalist and current head of Facebook's news partnerships unit, announced the plan at a New York digital media forum.
Elon Musk: Luddite?
July 24, 2017
It's hard to believe that the founder of Tesla Motors and SpaceX could have such reactionary views about AI. Elon Musk last weekend had some very un-Musk-like things to say about AI when he addressed the U.S. National Governors Association meeting in Providence, Rhode Island. "AI is a fundamental existential risk for human civilization, and I don't think people fully appreciate that," Musk said.
The 5 Technologies We Need to Change the World
July 24, 2017
I just finished reading an interesting hard science fiction book called The Punch Escrow. The story takes place several decades in the future, and it revolves around the idea of quantum foam and teleportation. It points out why teleportation never may be practical, but it brings up the idea of human 3D printing, which could be used more effectively for space exploration.
V2V's Place in an Increasingly Connected World
July 21, 2017
You're probably tired of reading that the Internet of Things is the hottest thing going, and that IoT is a boon to technology and, simultaneously, a potential disaster for security and privacy. However, over the past few years, another IoT-related technology has been growing: vehicle to vehicle. V2V is a way for automobiles to communicate directly with other vehicles on the road.
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How do you feel about flying on a pilotless plane?
No way -- if there's a screw-up, you can't just jump out.
I'd do it -- flights are pretty much entirely automated anyway.
I'm skeptical but open minded, especially if fares would be much less.
I would try it if there were *someone* on board to take over in a pinch.
It's the wave of the future -- I'm resigned to it.
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