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The Intangibles: 5 Things That Aren't on the CRM Data Sheets
November 21, 2014
CRM has been around for a long time now -- more than 25 years. Amazingly, many businesses, including large businesses with revenue in excess of US$100 million, still operate without it. That's amazing, because to many business leaders, CRM has become table stakes when it comes to creating a software infrastructure. Within CRM, many of the features have become table stakes, too.
Another Bleak Black Friday for Apple Fans
November 21, 2014
Apple is a company that bucks trends, that does things its own way, that manages its business through highly tuned cycles. One thing Apple barely does at all, though, is offer any sort of special deal or sale price. Not even on Black Friday. Or Cyber Monday. Or just because. Heck, when Apple celebrated 25 billion App Store downloads, it gave one person a $10,000 iTunes Gift Card.
Firefox Sheds Google for Yahoo
November 21, 2014
Mozilla on Wednesday announced that Yahoo would replace Google as its global default search option, in a move that has set the tech media abuzz. Pointing out that Google has been the Firefox global search default since 2004, Mozilla painted the move as seizing the opportunity to review its competitive strategy and explore its options when the agreement came up for renewal this year.
Is Your Mobile Campaign Working?
November 21, 2014
More and more marketers are eager to engage with consumers on the devices they use for just about everything these days -- from connecting with friends and colleagues to consuming and creating content, playing games and, of course, shopping. But are the billions of dollars now being invested in mobile advertising paying off? Brands need to understand which marketing approaches work best.
SMS: It's Not Just for Marketing Any More
November 20, 2014
There appears to be a new trend emerging in the enterprise mobile engagement space, according to OpenMarket. Increasingly, its enterprise customers are adapting its platform to use SMS in new ways, said Tim Fujita Yuhas, the company's director of product management. Sometimes those uses are obvious CRM plays; sometimes they fall more under the rubric of Internet of Things.
Will Apple's Next iPhone Capture DSLR Quality With 2 Lenses?
November 20, 2014
The Apple rumor mill never stops spinning, and even though the iPhone 6 is barely here and the next version ages away, the most interesting rumor is the chance that the next iPhone will make a huge leap forward with its camera -- possibly using two lenses to produce DSLR-quality images. The rumor comes from John Gruber of Daring Fireball via an episode of The Talk Show podcast.
Nokia's Surprising 2nd Shot at the Wireless Game
November 20, 2014
Many thought after Nokia sold its wireless phone business to Microsoft earlier this year, the company simply would fade away from the space. However, all of a sudden it's starting to look like Nokia is coming back. It just took the first step back into the wireless and tablet market with its new Google Android tablet. It appears Nokia is getting ready to re-enter the smartphone space in 2016.
Platform Native
November 19, 2014
The idea of an omnipotent software platform and the evolution of customer science go hand in hand. Customer science is the upshot of my idea that we're in the process of converting from random acts of CRM in the front office to a more structured, efficient and predictable approach to conducting front-office business. Platforms make customer science possible.
Vendors Sow Seeds for Next Big Federal IT Thing: Convergence
November 19, 2014
Information technology vendors have spotted the next big thing for serving the U.S. government market. The only questions are 1) whether federal agencies themselves have seen the same thing; and 2) if so, whether they are prepared to jump into yet another new procurement process. What the vendors have in mind is akin to the turnkey process used in the construction industry.
WhatsApp Battens Down the Hatches
November 19, 2014
WhatsApp has added end-to-end encryption and enabled it by default in the latest version of its Android messaging application, partner Open Whisper Systems announced Tuesday. The new feature taps Open Whisper's open source TextSecure encryption protocol to ensure that only a conversation's participants can read the messages they exchange. WhatsApp itself won't be able to decrypt the messages.
Google Glass May Be Saved by Obscurity
November 19, 2014
Whatever happened to Google Glass? In the early days, people got punched in bars, bounced from movie theaters, and pulled over in cars for wearing them, and some establishments outright banned "glassholes" from their premises. Google claimed the white "Cotton" beta model sold out when it held a one-day sale of Google Glass Explorer for United States residents at $1,500 a pop in April.
Uber Exec Floats Digging Up Dirt on Journalists
November 19, 2014
Uber Senior Vice President of Business Emil Michael last week said, in comments he apparently thought were off the record, that the company should consider hiring a team of opposition researchers to investigate the personal lives of journalists who reported negatively on the company. He reportedly singled out one journalist, PandoDaily Editor in Chief Sarah Lacy.
GOP Caught With Fingers in the Twitter Jar
November 18, 2014
The Republican Party and at least two outside political-spending groups reportedly used anonymous Twitter accounts to share internal polling data in the months leading up to this year's midterm elections. One of the accounts was named after the fictional West Wing character Bruno Gianelli, who attempted to fund campaigns with possibly unethical cash.
US Marshals Have Their Own Cellphone Data Slurpfest
November 18, 2014
The United States Marshals Service reportedly is grabbing data from thousands, if not millions, of Americans' cellphones using high-tech devices deployed on five Cessnas. The aircraft operate out of at least five metro-area airports and apparently can cover most of the U.S. population. They are equipped with DRT boxes, popularly known as "dirtboxes," made by a subsidiary of Boeing.
When Microsoft Went A-Courting
November 17, 2014
FOSS fans perhaps may be excused if they've felt a bit confused over the past few days. Dizziness, headaches and vertigo also have been common. What strange new ailment is this, you might ask? Well, it's no ailment -- but that doesn't mean it's any simpler to remedy. The cause is none other than the news that Microsoft is open sourcing .Net and also expanding it to run on Linux and Mac OS.
The Terrifying Numbers Behind a Whopping Marketing Failure
November 17, 2014
There are lots of scary things out there -- killer viruses, Earth-smashing meteors, the possibility of yet another Real Housewives show. But those are easy to dismiss and push to the farthest corner of the back of your mind. What's really distressing? Numbers. Numbers are really scary -- specifically, the numbers around things marketers know they should be doing but aren't.
SBA Proposal Could Change Landscape for IT Resellers
November 17, 2014
Doing business with the U.S. government is always a challenge. In addition to uncertain budgets, political infighting, and the seemingly endless procurement terms of the Federal Acquisition Regulations, there are many other special provisions that come into play in government contracting. One of them is the small business set-aside policy designed to ensure that smaller companies can participate.
LinkedIn Faces More Litigation for Doing What its Contracts Say It Will Do
November 17, 2014
LinkedIn has been a wildly successful social media business site for many years. It provides a free platform for millions of members to share professional experiences and for businesses to promote themselves. However, LinkedIn's financial success also makes it a target for lawsuits -- even suits that don't seem to make much sense. LinkedIn members voluntarily post their employment history.
Nvidia Launches a New Mobile Device Age
November 17, 2014
There was an announcement last week that I think is far bigger than folks realize: Nvidia announced a free Netflix-like streaming gaming service for its Shield products. I think this is a precursor to an event that is similar to what cable did to TVs years ago, and that it will change not only how we use these devices, but also what we use them for.
Facebook Lubes PR Gears to Dampen Privacy Worries
November 14, 2014
Facebook on Thursday announced Privacy Basics, a set of interactive guides to answer the most commonly questions about how users can control their information on its site. It also aired proposed updates to its terms, data policy and cookies policy; improvements to ad targeting; and expansion of user control over ads. "This is mostly a messaging exercise," said tech analyst Rob Enderle.
Who Knew Tim Cook Would Fight for the American Way?
November 14, 2014
Ninety-one percent of Americans believe they have lost control of their personal information -- and many also don't trust companies that buy, sell, barter, and combine their habits and activities to better "serve" -- aka "manipulate" -- them, a recent Pew Research survey found. Along similar lines, they don't particularly trust governments either.
Charting the Course for the Channel in the Cloud
November 14, 2014
While most people view Salesforce.com's annual Dreamforce event as the largest user conference in the cloud industry, it is also the biggest gathering of cloud companies and their growing assortment of business partners. In many ways, Dreamforce is the best demonstration that the channel isn't dead and actually is prospering in the cloud. This year's Dreamforce was preceded by a Partner Summit.
Amazon, Hachette End E-Book Squabble
November 13, 2014
Amazon and publisher Hachette on Thursday made peace after months of slugging it out toe to toe over e-book pricing, which split the authors' community and saw Amazon pulling some Hachette authors' books off its promo list and slowing delivery of others. Neither company disclosed the specific terms of the deal. However, Hachette will have the right to set the price of its e-books.
Americans Flip-Flop on Personal Data Privacy
November 13, 2014
Despite the publicity about Edward Snowden's controversial leaks, only 43 percent of 607 English-speaking adults surveyed in January had heard a lot about government surveillance efforts, and another 44 percent had heard a little, according to the Pew Research Internet Project. However, 80 percent of the respondents registered concern about government surveillance of communications.

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