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Weaponized Drones May Fly the Friendly Skies of North Dakota
August 28, 2015
Police in North Dakota can use drones armed with what are optimistically called "nonlethal weapons," thanks to the passage of House Bill 1328, which Gov. Jack Dalrymple signed into law this spring. The new law gives police the authority in a roundabout way: Section 5 states a law enforcement agency may not authorize the use of an unmanned aerial vehicle armed with lethal weapons.
Apple Watch Nips at Fitbit's Heels
August 28, 2015
Despite disparaging sales reports, the Apple Watch is closing in on market leader Fitbit, according to a new IDC report. During the second quarter, Apple shipped 3.6 million watches -- 800,000 units behind Fitbit's shipments for the period. Shipments for all wearables during the quarter increased 223 percent from the same period a year ago, IDC reported, to 18.1 million units from 5.6 million.
3 Ways Great Customer Experiences Boost Sales
August 27, 2015
Hardened sales veterans may hear the expression "customer experience" and shrug or scoff. What has it got to do with them, they may ask? A lot -- because it can add dollars directly to their commissions checks, even if they're not the ones creating the experiences. There are three specific ways that meeting or exceeding customer expectations improves sales.
I Can't Hear You, the Washing Machine Is Too Loud
August 27, 2015
Why do my GE washer and dryer sound as loud as a hurricane? As I sit here at the beach, on the balcony, on a beautiful, sunny, warm and peaceful morning watching the sun rise over the sparkling Atlantic Ocean, something is terribly wrong. What? I can't hear you. Could you speak louder? Sorry, the new washer and dryer we recently bought are roaring so loud I can't hear myself think.
To Personalize or to Be Authentic
August 26, 2015
You might ask what the difference is between personalization and authenticity in CRM, and the answer is subtle. For a long time I have said that we overemphasize personalization when what customers really want is authenticity. However, examples are hard to find, especially with our current culture's strong emphasis on personalization and the tendency to give authenticity quizzical looks.
Malvertising Headache Swells to Migraine Proportions
August 26, 2015
Online advertising that pushes malicious software to consumers has increased 325 percent over the past year, Cyphort Labs reported Tuesday. Malvertising is adding to what is already a significant problem for online advertisers. Ad fraud will cost global advertisers more than $6 billion this year, according to the Association of National Advertisers.
Vendors Should Keep a Weather Eye on Defense IT
August 26, 2015
DoD is seeking vendors to participate in a multiyear IT support program with a total contract value of $12 billion. DoD has indicated it will release a Request for Proposals for the Encore III program, which covers a wide range of IT services, by the end of this month. The amount of the tech support contract is a reminder that DoD spends more money on IT by far than any other government entity.
Cyber-Posse Aims to Round Up Ashley Madison Hackers
August 25, 2015
The Toronto Police Service on Monday reported on the progress of Project Unicorn, the official investigation into the hack attack on Ashley Madison, an adultery-promoting website. The Toronto police are working closely with the U.S. Department of Homeland Security, the RCMP, the FBI, and the Ministry of the Attorney General's criminal law office in carrying out the investigation.
Samsung to Ask SC to Reverse Tide in Apple Case
August 24, 2015
Samsung last week filed a motion to stay the U.S. Court of Appeals' order in its multiyear patent war with Apple, indicating that it plans to take the case to the U.S. Supreme Court. Samsung reportedly will ask the Court to hear its appeal of a 2012 federal jury's verdict that it violated Apple's iPhone patents. Samsung has received support for its position from several large tech firms.
Intel: Putting Innovation Back in the Hands of the Innovators
August 24, 2015
We are living in an amazing time, but many of us seem to take it for granted. We have private spaceships. Self-driving cars are on the road, even though we can't buy them yet, and there are plans for a 12-mile-high inflatable building. Granted, a number of us are convinced it will end up looking like a giant version of the inflatable fan blown stick man often seen outside of car dealerships.
Spotify's 'Sorry' Fails to Cut Through Confusion
August 22, 2015
Spotify CEO Daniel Ek on Friday issued a public apology for poor communications regarding the company's new privacy policy. The new policy, which took effect Wednesday, immediately triggered alarm. Several tech publications railed against the terms, and Minecraft creator Markus Persson engaged Spotify CEO Daniel Ek in a Twitter debate that ended with Persson and others quitting the music service.
Mum Robot Goes Darwinian on Her Kids
August 21, 2015
A "mother" robot has demonstrated natural selection and the process of evolution in action, according to researchers from the University of Cambridge. Scientists typically have to go back in time to study evolution -- it's rarely observable over the course of a human lifetime. However, for robots and artificial intelligence, it's a different story.
Smartphone Sales Sag in China
August 21, 2015
China experienced the first-ever downturn in its smartphone market in the second quarter of 2015, and it was enough to drag global sales to a two-year low, Gartner Research said Thursday. The rest of the Asia Pacific smartphone market saw substantial growth in the quarter. iOS snatched a tad of market share -- about 2.4 percent -- from the other mobile operating systems.
Back to School
August 20, 2015
It felt like back to school this week at the CRM Evolution show in hot and muggy New York. The first week or two of the school year is always like that. Though it still feels like summer vacation, you know you have to get focused, because the first exam will be here before you know it. Cramming begins almost immediately, because there seem to be a lot of new ideas percolating.
Wireless Performance Studies and You
August 20, 2015
It appears both AT&T Mobility and Sprint deserve congratulations on their great performances, based on two just-released studies on the wireless wars. J.D. Power and RootMetrics revealed some interesting and surprising new information on this changing marketplace. For the fifth time, AT&T won first place with J.D. Power. For its part, Sprint showed significant performance improvement over the last year.
Ashley Madison Hackers: Catch Them if You Can
August 20, 2015
The Ashley Madison hacker gang will be tough to apprehend. The hackers this week dumped nearly 10 gigabytes of stolen personal data onto the Web -- details gleaned from accounts established on the site, which is dedicated to matching up people who want to engage in extramarital affairs. It's "nearly impossible" to track down attackers, noted Bit9 + Carbon Black's Ben Johnson.
Gear Up for a Flood of IoT Support Requests
August 20, 2015
Growth of the Internet of Things in broadband households extends the life, utility and functionality of all connected solutions in the home. It also puts new pressures on existing support solutions to meet consumers' expectations. Sixteen percent of U.S. broadband households owned a smart home device, and nearly 40 percent planned to buy one in the next 12 months, suggests recent research.
It's a Mad, Mad, Mad Ashley Madison World
August 19, 2015
Hackers have dumped personal data of about 37 million members of the Ashley Madison website onto the Dark Web. The data was stolen in an attack on the site, which aims to hook up people who want to cheat on their spouses. Parent company "Avid Life Media has failed to take down Ashley Madison and Established Men," the Impact Team wrote in a post online. ... Now everyone gets to see their data."
Truth May Be Wiggly in Wikipedia's Hot-Button Science Articles
August 18, 2015
Users should take extra care when exploring Wikipedia's science topics, because many articles on controversial issues such as global warming and acid rain have been targeted for editing by revisionists who reject scientific findings, new research has found. Due to its crowdsourced model, academics widely regard Wikipedia as a starting point for research -- a compass more than a map.
Dearth of a Salesman: Does Technology Erode Sales Talent?
August 18, 2015
For many years, provocateurs have been able to stir people up by proclaiming the death of the salesperson. Ten years ago, in fact, Marc Miller authored the book Selling is Dead. It must be a lingering death, because I still know lots of salespeople. I sure hope they have their affairs in order, what with their impending demise foreshadowed for so long.
AT&T Went Above and Beyond for NSA, Say Snowden Docs
August 18, 2015
The National Security Agency considered its relationship with AT&T unique and particularly productive, accordingto a report published Saturday. The information about the company's close ties with the agency came from the trove of documents released by NSA whistleblower Edward Snowden. NSA lauded AT&T for its "extreme willingness to help," giving it access to billions of emails among other things.
Bezos Rebuffs Expose of Amazon's Cold-Blooded Culture
August 17, 2015
CEO Jeff Bezo on Sunday refuted contentions that Amazon has a draconian workplace culture. "The NYT article prominently features anecdotes describing shockingly callous management practices, including people being treated without empathy while enduring family tragedies and serious health problems," Bezos wrote in an email sent to Amazon employees following the article's publication.
One Plus Two Equals Trouble for the iPhone
August 17, 2015
If you thought the iPhone was the most desirable phone in the market you wouldn't be alone, but you likely would be wrong. While we all were snoozing, One Plus emerged. It's a little company out of China that came up with and executed one of the most brilliant low-cost guerilla marketing programs I've ever seen. The end result is that 3.6M people currently are lined up to buy its latest phone.
Gadget Ogling: Smart Rings, Breathalyzing Bike Locks, and Laptop-Sized Transports
August 15, 2015
Please, whatever you do, don't decide with your loved one it would be a good idea to get rings that vibrate only when you're trying to get in touch with one another. Omate and Emanuel Ungaro are offering schmucks the Ungaro ring, which does just that. It buzzes when one designated person, whoever that may be, sends a text message or calls you. It will retail for up to $2,000.

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Targeted advertising...
Gives me the creeps -- I hate it.
Is really helpful -- I like the personalization.
Is effective -- it makes business sense.
Is irrelevant to me -- I use an ad blocker.