Four E-Commerce Tips for Retailers on How to Help Prevent Shopping Cart Abandonment
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Stock Shortages May Deplete Brand Loyalty Fast
December 9, 2016
Many consumers fear a shortfall of highly desired items this holiday season, and disappointed shoppers may switch to other brands, suggests a survey Elementum released Thursday. The firm polled 2,001 adults in the U.S. this fall. About 48 percent of the participants who were parents of kids under 18 expressed concern about product shortages.
Traversing the Social Media Minefield
December 9, 2016
Many people expect celebrities and other prominent figures to have thicker skins than the average Jane or Joe. However -- as evidenced by the numbers of celebrities who've forsaken social media -- fame and fortune are not effective defenses against an all-out troll assault. While attacks on private individuals can be more personal and more targeted, they're typically much less numerous.
Without Numbers, Cook's Apple Watch Claims May Be Hollow
December 8, 2016
Apple drew some pointed questions this week following CEO Tim Cook's vague response to reports suggesting Apple Watch demand has plummeted. The Apple Watch is on track to set a holiday sales record and post its best quarter ever, Cook said. Sell-through of the watch -- that is, units sold to consumers and not just stocked on retailers' shelves -- also is on track to reach a new high, he added.
SCOTUS Scuttles Apple's Big Samsung Award
December 7, 2016
The U.S. Supreme Court on Tuesday spoiled Apple's hopes for a big payday, scotching the $399 million award in its successful patent infringement suit against Samsung. Justice Sonia Sotomayor delivered the Court's decision, which turned on what lawmakers meant by the term "article of manufacture." The appeals court had ruled that it encompassed the entire phone. The Supremes disagreed.
Tech Giants Team to Battle Terrorism Online
December 7, 2016
Facebook has teamed up with Twitter, YouTube and Microsoft to fight the proliferation of terrorist content on the Web. The tech giants will create a shared industry database of hashes for violent terrorist imagery, terrorist recruitment videos, or images they have removed from their services. They may use these shared hashes to help identify potential terrorist content on their platforms.
How Amazon Could Reshape More Industries in 2017
December 7, 2016
Anyone who attended the recent AWS re:Invent conference -- or watched many sessions online, as I did -- probably is still trying to absorb the full implications of all of the company's initiatives unveiled at the event. Although AWS already has redefined the computing and software development industries fundamentally, with its groundbreaking IaaS offerings, it isn't resting on its laurels.
iPhone Envy May Have Felled Galaxy Note7
December 6, 2016
Samsung's desire to match the iPhone 7 Plus led it to implement an aggressive design and manufacturing approach that led to problems with its Galaxy Note7 -- including some instances of the smartphones bursting into flames, Instrumental reported last week. Instrumental engineers tore down a Galaxy Note7, and found "tension between safety and pushing the boundaries," CEO Anna Shedletsky revealed.
2016: The Year in Review
December 6, 2016
This year will go down as an important turning point in CRM. For the last decade and a half, we've been simultaneously building and destroying CRM -- first by linking all of the disparate databases to get that 360-degree view, and then by adding important accessories like social and analytics. At the same time, we've been busy tearing down conventional architectures and spinning up the cloud.
Facebook Videos Explain AI in a Nutshell
December 5, 2016
Facebook last week released six videos to educate people about artificial intelligence. AI will bring major changes to society, and will be the backbone of many of the most innovative apps and services of the future, but it remains mysterious, noted Yann LeCun, Facebook's director of AI research, and Joaquin Candela, the company's director of applied machine learning in an online post.
Isn't Fake News Propaganda?
December 5, 2016
A few years back, when it was one company, HP made a huge mistake that cost a number of people their jobs and forced the replacement of many of its board members. The company suffered through some nasty litigation and several top executives almost landed in jail. The mistake was tied back to something called "pretexting." It also went by the more common term "identity theft."
Qualitative Data - the Other Stuff
December 2, 2016
We've become obsessed with big data and analyzing it, though sometimes I think we get in our own way. The issue is that we preferentially collect quantitative data as if it were the only thing worth the time. In fact, quantitative data is but one kind of data, and the information it provides gives a one-dimensional view of the world. It's not wrong information -- just incomplete.
Reddit Has Had It With Trolls
December 2, 2016
Reddit has announced reforms designed to crack down on trolls and punish its most abusive community members. Reddit has identified hundreds of the most "toxic users," said CEO Steve Huffman, who founded the site 11 years ago while in college, and it has devised a plan to take action against them. Consequence for unacceptable behavior could range from warnings to timeouts to permanent bans.
Beware of Wildly Inconsistent Online Shopping Rules
December 1, 2016
Before you sit down at your kitchen table and lose money shopping for Christmas and holiday gifts, you'd be well advised to learn the rules of the online shopping road. They can be very different from one vendor to another, so shop carefully. Some companies do a great job with customer care. Others don't. I have been both delighted and burned several times, and I'd like to share some of my personal experiences to help you shop more safely.
Fact-Checking Social Content
December 1, 2016
There's an argument that it's not Facebook's job to fact-check the growing flood of fake news coming at us through its portal. After all, Facebook is just a set of pipes delivering something and is not responsible for the content. Nebulous others have that responsibility. However, Facebook is in the business of delivering content to a wide variety of people for a multitude of reasons.
Samsung Floats Possibility of Split
November 30, 2016
Samsung has announced road map for a corporate restructuring that might include splitting itself into two. The company has retained external advisors to review the optimal corporate structure for its activities. The review is expected to take six months. Depending on the findings, Samsung may create a holding company structure and might list its shares on additional international exchanges.
Here's Looking at You, Alexa
November 30, 2016
Amazon is developing a premium version of its Alexa-powered Echo speaker, which will have a 7-inch touchscreen, in a bid to stave off competition from Google and other companies developing rival offerings, Bloomberg reported Tuesday. Designed for use in the kitchen, the new device would have an upward-tilting touchscreen that would permit a user to swipe controls from a standing position.
iPhone 8 Dreaming in Full Swing
November 29, 2016
Apple's latest iPhone was barely out of the gate when rumors began percolating about the company's next new phone. Although the iPhone 7 garnered mostly tepid reviews, initial inventories sold out quickly, and the company had to scramble to meet demand. That demand may have peaked, though, which may be why chasers of the next big thing are looking down the road.
Service in the IoT Era
November 29, 2016
Oracle recently announced a new connection between its Service and IoT clouds. That makes total sense to me. I bet a lot of folks think of the Internet of Things as those machines that do things directed by algorithms -- and if so, they might wonder why they need to be connected to customer service, such an obviously human channel. It's not off base, however.
Cyber Monday Is Bigger Than One Day
November 28, 2016
Although online retailers on Monday offered deals to jumpstart the online holiday shopping season, Cyber Monday as a one-day event could be losing some of its attraction. Many retailers jumped the gun, and have been offering special online deals for days. Cyber Monday in recent years has ranked as the third largest holiday shopping day, following Super Saturday and Black Friday.
Black Friday's $9B Weekend Haul Shatters Records
November 28, 2016
Shoppers came out in droves over the Black Friday weekend, spending a record $9.36 billion, a 16.4 percent increase from a year ago, according to Adobe Digital Insights. Black Friday sales hit a new record of $3.34 billion, a 21 percent jump from a year ago. This was the first-ever Black Friday with sales exceeding $3 billion. Thanksgiving Day sales were up 11.5 percent from a year ago.
How AI Could End Stupid Thanksgiving Arguments
November 28, 2016
I'm writing this before Thanksgiving, which I used to hate and now don't -- largely because I no longer spend the day arguing with family. I've been listening to a lot of friends and relatives dread this year's event because of political discussions that are likely to occur, and the equally annoying comments and critiques from those who supported both candidates.
New Subscription Economy Index Is an Eye Opener
November 23, 2016
Since its founding in 2007, Zuora has been the champion of the subscription economy, as a differentiator for companies that sell products as services and have to bill and collect monthly rather than engaging in a single one-time transaction. Few people realize how complex it is to run a business that requires customers to pay little up front but more over time. The billing, finance and commerce implications can be profound.
Gadget Ogling: Big Bendy Screens, Chatterbox Robots, and TV in the Cloud
November 22, 2016
I'm at long last about to start setting up my new home office. Goodbye, Ikea dining table. Hello, fancy new desk. When I actually have my new setup, I'd like to have a monitor at long last to complement my laptop. AOC's latest is under serious consideration. The AG352QCX is a 35-inch, curved behemoth with two USB 3.0 ports, one HDMI 2.0 input, VGA, DVI, audio in and out ports, and DisplayPort 1.2.
Black Friday Shoppers Hungry for New Experiences, New Tech
November 22, 2016
Many consumers will rush to shopping malls and give their mobile devices a workout later this week. Fifty-nine percent of the U.S. population, or 137.4 million shoppers, is expected to hunt for bargains over Black Friday weekend, according to new survey from the National Retail Federation. The figures are up slightly from 58.7 percent, or 135.8 million shoppers, a year ago.
Pay TV's Newest Innovation: Giving Users Control
November 21, 2016
With the launch of Stream Saver, AT&T Mobility has given users control over their streaming video quality. Stream Saver is similar to Sprint's video optimization and T-Mobile's Binge-On plans. Now, the only major carrier not offering a video optimization service is Verizon Wireless. Stream Saver lets users choose. They can use it or not depending on their particular circumstances.
iPhone Call Logs Easy Pickings on iCloud, Says Russian Security Firm
November 17, 2016
Russian digital forensics firm ElcomSoft on Thursday reported that Apple automatically uploads iPhone call logs to iCloud remote servers, and that users have no official way to disable this feature other than to completely switch off the iCloud drive. The data uploaded could include a list of all calls made and received on an iOS device, as well as phone numbers, dates and times, and duration.
AWS Enjoys Top Perch in IaaS, PaaS Markets
November 17, 2016
Amazon Web Services maintained a commanding lead over the competition in the public IaaS and PaaS businesses during the third quarter, despite rapid growth from rivals Google and Microsoft in the IaaS space, according to a recent report from Synergy Research Group. AWS, which has become an increasingly important segment of Amazon's operations, continues to dominate the IaaS business.
Twitter Cracks Down on Cyber Hate
November 17, 2016
Twitter on Tuesday suspended the account of Richard Spencer, one of the leading voices of the alt-right movement. It also expanded the use of several existing tools and changed policies to make it easier for users to fight back against abuse and harassment. Twitter suspended the accounts of Spencer, president of the National Policy Institute, a white nationalist think tank.
Signs and Symptoms
November 16, 2016
It's been a rough couple of months, and we should talk about something fun and not political, but CRM-centric. I know! Let's ask how the election influenced CRM. Seriously, there's a nugget in there to get us thinking about business instead of that other stuff. Come on, it'll be fun. I am not the only one who saw this, but isn't it amazing how the pollsters got the election outcome exactly wrong?
Post-Election Backlash Spurs Fake News Crackdown
November 15, 2016
Facebook and Google have amended their internal policies regarding advertising on fake news posts in response to increasing pressure from users and a growing controversy within the company. There are mounting concerns that the presidential election may have been influenced by unvetted fake news stories trending on the network during the past few weeks of the cycle.
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Is fake news a major problem?
Yes -- people don't know which news to trust.
No -- it's very easy to spot.
Yes -- it's propaganda warfare, and the U.S. is losing.
No -- people have always believed what suited them.
Yes -- but only temporarily, as people are catching on.
No -- much of it actually isn't fake.