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Apple to Jack Up App Prices in UK
January 18, 2017
Apple on Tuesday alerted its development community that it will be raising prices on apps sold through its App Store in the United Kingdom. Several factors influence App Store price tiers internationally, including currency exchange rates, business practices, taxes, and the cost of doing business, Apple said, noting that the factors vary by region and over time. App Store price increases also are ahead for India and Turkey.
Adaptive Intelligent Applications
January 18, 2017
At OpenWorld, Oracle jumped into the AI and machine learning space for its CX products, aka CRM, and other applications, like HCM, with an interesting difference -- a huge data store to help educate the algorithms that work for you. Machine learning depends on data about prior situations that the learning algorithms can use to get smart about a situation. Ten examples are good, 100 are better.
Did BuzzFeed Just Commit Suicide?
January 16, 2017
Remember the oldie, "You Don't Mess Around With Jim"? The chorus goes like this: "You don't tug on superman's cape, You don't spit into the wind, You don't pull the mask off that old lone ranger, And you don't mess around with Jim." One of the lessons we learned last year is that what goes for "Jim" likely also goes for Peter Thiel, who is one of President-elect Donald Trump's leading supporters.
Top CRM Blogs of 2016: Countdown, Part 1
January 13, 2017
In a year when it seemed that CRM continued to blur into other technologies -- AI, the IoT, analytics, predictive tools -- there was no shortage of things to blog about. However, only a few bloggers really captured what was going on in CRM in 2016 and reflected the evolution of the technology in their own unique ways. Doing that is a great way to land on our list of the 20 Best CRM Blogs.
New Facebook Project Aims to Strengthen Journalism
January 12, 2017
Facebook on Tuesday unveiled the Journalism Project, which is designed to establish stronger ties with the journalism industry. Through the project, Facebook aims to bolster the quality of journalism on the network. Among other things, the project aims to tackle the fake news issue that flared during the U.S. presidential election and its aftermath. The project will foster collaboration with news organizations.
Apple May Show Up Fashionably Late at the Original TV Party
January 12, 2017
Apple reportedly plans to follow premium channels HBO and Showtime, as well as streaming services such as Netflix, Amazon and Hulu, in creating its own original TV shows and movies. The company may be negotiating agreements with veteran content producers to buy the rights to scripted television programs. It likely will offer its content through an over-the-top service similar to Netflix.
Gadget Ogling: The CES Spectacular Edition
January 12, 2017
Trust Razer to come up with something completely ridiculous that I need in my life immediately. Project Ariana is a projector that incorporates Razer's full-spectrum lighting system, Chroma. It uses a wide-angle lens to project images. Its 3D depth-sensing cameras detect objects in a room and adjust for them accordingly so that it still projects a flat image.
The Crystallization of Salesforce's IoT Strategy
January 12, 2017
While the general public's fascination with technology largely has been focused on the latest connected products unveiled at the recent CES conference in Las Vegas, many companies are trying to figure out where the real business opportunities lie in the long-awaited rise of the Internet of Things. One of the early proponents of IoT's unprecedented potential was Salesforce.com.
Oracle's Cloud Strategy: A Fine Balance
January 11, 2017
Oracle recently held a call for analysts to discuss its results for the last quarter, and there were multiple bright spots. It was much like a similar call 90 days previous, and together the calls drove home the conclusion that Oracle is turning into a cloud company. A casual observer might not be convinced, since the macro numbers show a company barely growing.
iPhone at 10: The Best Is Yet to Come?
January 10, 2017
It seems like yesterday -- not 10 years ago -- that Steve Jobs took the stage at MacWorld to debut Apple's latest new gadget: the iPhone. The iPhone was three devices in one, he declared. It was a widescreen iPod with touch controls, a revolutionary mobile phone, and a breakthrough Internet communications device. The iPhone went on to become a critical contributor to the company's success.
CES 2017's Magic
January 9, 2017
CES was a fascinating show this year. One of the things that made it so fascinating was that everyone and their brother had cars demonstrating one form of technology or another. It kind of makes me wonder what we'll see at the next car show -- PCs, drones, tablets and smartphones? That wasn't the only surprise at the show, though. Nvidia, long thought of as living in Intel's shadow, broke out.
Medium Slashes Staff, Aims to Fix 'Broken' Model
January 6, 2017
Medium, the once-promising platform led by Twitter cofounder Ev Williams, is losing about a third of its workforce and will undergo a radical overhaul to fix what the CEO called a "broken" business model -- advertising-supported online publishing. Williams touted the company's successes in a post announcing the layoffs, but said that change was needed to address several major business shortfalls.
Nvidia Lays Out Bold Strategy at CES
January 6, 2017
Nvidia offered a bold new strategy at this week's International CES in Las Vegas. The company, which has been a leader in hardware graphics technology for decades, recently has expanded into the realms of artificial intelligence, deep learning and automotive tech. Graphical support and video delivery will however remain a key component of the company's strategy, according to Nvidia CEO Jen-Hsun Huang.
Gadget Ogling: Floating Speakers, Neckbrace Audio, and Charming Caffeine Fixes
January 6, 2017
LG features twice in this edition of the column with two very different but similarly strange speakers. The "Levitating Portable Speaker" has as descriptive and accurate a name as the "Small Transparent Speaker" from last month's edition of this column. You can call it "PJ9" if you prefer the duller moniker. Yes, through the magic of electromagnets and a base station, this speaker will levitate and pump out audio in every direction.
Apple's Great App Store Sales May Not Signify Much
January 6, 2017
Apple's App Store racked up an all-time high of $240 million in sales on the first day of this year. On the whole, 2016 was a very good year for Apple devs, who earned more than $20 billion for their apps. "Apple has always had the most profitable ecosystem and app market in terms of revenue per user and price per app," said Holger Mueller, a principal analyst at Constellation Research.
Which Wireless Carrier Is Best for You?
January 5, 2017
Which wireless carrier is best? Many studies are undertaken every year, and while they are interesting and accurate, they often are not that useful in selecting the best carrier for you. Why? Simple. They are generic studies, but you are not a generic customer. If wireless performance were the same for every customer in every location, then the studies would be helpful -- but that's not the case.
Customer Service Takes a Turn
January 4, 2017
It's widely understood that new customer service channels such as social, email, knowledge bases and the like have left the service agent with harder problems to solve. Those channels are here to stay, because when they work well, they solve problems for pennies. It can cost many dollars to resolve an issue through the efforts of conventional agents. So there's a decided bias for self-service.
Bitcoin Rides the Uncertainty Wave
January 4, 2017
The price of bitcoin soared to a new three-year high on Monday, surpassing the $1,000 mark for the first time, in response to economic and geopolitical uncertainty in China following the U.S. presidential election. The price of bitcoin stood at more than $1,025 in late trading on Tuesday, after rising to nearly $1,030. The market cap was $16.49 billion, according to the CoinDesk index.
Looking Ahead to CES: This Will Be a Big One
January 2, 2017
CES week is here, and it's the one week of the year I look forward to looking back on. CES is a killer show -- not because you are up to your armpits in interesting new products, but because it is so spread out that it'll kill your legs as you hike all over the damn place. One year, I walked so much I actually ripped the soles off both shoes. This show is weird, in that it really comes too early.
Evernote Toes the Privacy Line
December 31, 2016
Caught off guard by a huge backlash, Evernote recently abandoned its plan to let staffers read customer notes under certain circumstances. The plan would have allowed staffers to review private customer notes as a means of assessing the accuracy of its new machine learning technology. The company made a mistake in judgment, Evernote CEO Chris O'Neil acknowledged.
Germany Could Ding Facebook for Fake News
December 30, 2016
The frenzied 2016 election cycle mercifully is over, but Facebook's fake news problem isn't going away. The company may face steep fines in Germany if it fails to address it satisfactorily. A bill slated for consideration next year would establish fines of up to $500,000 euros per day for each day that a fake news story persisted after notification of its falsehood was provided.
Apple, Ireland Balk at EU's Bill for Back Taxes
December 29, 2016
Apple and the Irish government are fighting what some view as a European Union tax grab. The two recently filed a formal appeal of the EC's decision ordering Apple to pay nearly $14 billion in back taxes, based on its finding that Ireland had given Apple several illegal tax breaks. The EC found that Ireland had allowed Apple to determine its tax based on the activities of its subsidiary firms.
2017: More Apple Security Flaws, Cyberattacks, Hacktivisim
December 28, 2016
More security vulnerabilities will appear in the software of Adobe and Apple than in Microsoft's, more attacks on the Internet's infrastructure will occur, and cybersecurity events will stoke international tensions. Those are a few of the predictions for 2017 that security experts have made. Signs of hackers' increased interest in Adobe and Apple started appearing in 2016, Trend Micro noted.
2016: The Year That Was
December 26, 2016
2016 really was a year like no other. We had yet another election defined by the misuse of analytics -- and folks seem to be getting worse rather than better at this. We had a rush to robotics, particularly self-driving cars, and some firms even leaped ahead to self-flying, people-delivering drones. We had a wave of fake news, mostly paid for by Google, because that company has no compass.
Fact-Checking the President-Elect's Tweets
December 24, 2016
Fact-checking President-elect Donald Trump can be a chore, even for people paid to do it. The Washington Post wants to make it less so, with add-ons to the popular Chrome and Firefox browsers. The browser extension, RealDonaldContext, is available from the Chrome Web Store or the Mozilla Foundation. Once installed, the extension displays any fact-checking the Post may have done.
Gadget Ogling: Heightened Hearing, Toasty Toes, and Glass Speakers
December 22, 2016
Bose's latest earbuds are designed to help you tune in to the specific sounds you want to hear. Hearphones are a sort of blend of noise-cancelling earbuds and hearing aids. There are several presets in the app, with names like "focused conversation," "gym," "airplane" and "television." You can opt to crank up the volume on all sound from the world around you or turn it down.
2017: AI's Coming Out Party
December 20, 2016
AI will be having a big coming out party in 2017. While there are plenty of opportunities in this space for workers, executives, investors and partners, not every company that uses the term "AI" in its marketing will become a serious winner in the field. As advanced as AI is -- and I have seen some technology that would blow your socks off -- not every company is created equal.
Is Peter Thiel the Most Powerful Person in Tech?
December 19, 2016
There are generally two paths for dealing with someone in power when disagreements arise. One is to confront, and the other is to understand and influence. What is interesting is the most common path taken is the former while the most successful is the latter. I think the reason is that the former path is both the natural path for disagreement and the most visible.
Uber Staff Still Stalking Customers, Claims Suit
December 17, 2016
The controversy over Uber staff using the company's tech to track people's movements was reignited this week when information in a pending lawsuit began circulating in the tech press. Uber employees can pull customer data at will, alleged Ward Spangenberg, the company's former forensic investigator, in a court declaration filed earlier this fall.
Yahoo Suffers Major Data Breach Deja Vu
December 16, 2016
Yahoo has revealed that Net bandits stole data associated with 1 billion of its user accounts -- one of the largest data breaches in Internet history. The theft, which occurred in 2013, is distinct from the theft disclosed earlier this fall, in which 500 million accounts were compromised, Yahoo CISO Bob Lord explained. Stolen data may include names, email addresses, telephone numbers and more.
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