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The Internet's Shameful Role in Propagating Body Shaming
September 21, 2016
A problem once associated mainly with school playgrounds often follows people into adulthood, and the anonymity of the Internet has aided its proliferation. People have been shamed for being overweight, underweight, too conservative, too revealing, too young, too old, too plastic or too real. Bullying and harassment are very real problems not only for children, but also for countless adults.
Incentives-Driven Disaster: Wells Fargo's Ethical Implosion
September 21, 2016
Anyone who works with sales people knows that their ultimate incentive is their commission check. Since the first time that "sales" was identified as a profession, we've been paying the people who sell based primarily on their results. This has worked well -- but things are starting to change. The drive for results at the expense of all other considerations is running smack dab into new realities.
Steam Blows Off Aggrieved Indie Dev
September 19, 2016
Independent video game developer Digital Homicide Studios on Monday posted a response to its ban from Valve's digital distribution platform Steam. Valve banned the development studio this weekend, after Digital Homicide reportedly initiated legal action against 100 users who had posted negative reviews of its games. Digital Homicide accused the users of cyberbullying and other offenses.
Samsung Troubles Deepen Following Formal CPSC Action
September 19, 2016
The Consumer Product Safety Commission and Samsung last week announced a formal voluntary recall of about 1 million Galaxy Note7 smartphones, after the high-end flagship device was found to have overheated or caught fire in at least 92 incidents. Samsung was notified of 26 cases of people being burned by the defective 5.7-inch smartphones and 55 cases of property damage, according to the CPSC.
Why Russian Hackers Are Doing the US a Favor
September 19, 2016
Colin Powell's hacked email once again showcases that what people in office tell us and what they actually think are two very different things. Politicians work for us -- we are supposedly their employers. Yet we seem to know far less about what they do and think than what we need to know in order to vote intelligently. Powell's comments are actually far more damaging to Clinton than Trump.
Adblock Plus Now Means Ad Blocking Plus Ads
September 15, 2016
Adblock Plus, together with partner ComboTag, on Tuesday launched the beta version of the Acceptable Ads Platform. AA is an interactive platform that pre-whitelists ads publishers and bloggers then can place on their sites. It will only contain only ads that abide by AA's criteria for size and labeling, and their placement will be governed by the AA rules.
Business Agility and the Platform
September 14, 2016
A common perception of business agility is that it revolves around quickness, especially quickness in the service of accelerating a deal or transaction. That's a good starting point, but agility actually goes deeper -- especially now that so many structural changes, like cloud computing and subscriptions, have turned up the dial on everyday business.
Sales Tech's Forgotten Byproduct: Employee Happiness
September 13, 2016
Why do companies invest in CRM, sales performance management software, business intelligence, and every other component of the customer-facing technology stack? The obvious response is ROI. CRM paid back $8.71 for every dollar invested in it, Nucleus Research reported way back in 2014. Business analytics applications were delivering $13.01 in value for every buck spent on them.
Facebook's Sandberg Expresses Regret Over Deletion of Historic Vietnam War Photo
September 12, 2016
COO Sheryl Sandberg has acknowledged that Facebook was wrong to delete posts showing an iconic image of a naked girl fleeing a napalm attack during the Vietnam war. The admission came in a letter to Norwegian Prime Minister Erna Solberg. Facebook last week repeatedly deleted the Pulitzer Prize-winning photo, "The Terror of War," on grounds that it violated its nudity restrictions.
How China Could Take Over the World's Tech and Automotive Markets
September 12, 2016
Nvidia and Baidu recently made an announcement with regard to self-driving cars that deserves closer attention. China currently is behind the U.S. in automotive technology, but it has passed the U.S. and Japan in automobile production -- I actually thought Japan was still ahead. China is producing twice the number of cars the U.S. is producing right now.
Dreaming Up Einstein
September 10, 2016
Salesforce isn't waiting for Dreamforce to begin the drumbeat over its AI offering called "Einstein." There is so much to discuss about this turn of events that it's hard to begin, so rather than starting at a conventional jumping-off point I'll start with the name. You couldn't have lived at any point in the 20th century and not have some idea of who Albert Einstein was.
Deconstructing the Software Business
September 9, 2016
The disruption of the IT and software industry by the rapid rise of cloud and SaaS continues to take a toll on the biggest players in the business. In their latest round of desperate moves to reposition themselves in the radically changing marketplace, the major companies of the past have been willing to relinquish many of their software assets to refocus their efforts on new market opportunities.
It's Time for Comcast to Get Off the Wireless Fence
September 8, 2016
Comcast tried to give wireless a go several years ago. It failed. It pulled out of wireless, sold its spectrum and was done. Now, wireless has expanded and changed, and competitors like AT&T's U-verse and DirecTV are using wireless to deliver television programming. I'll bet Comcast now wishes it never sold off its wireless spectrum. So, what can we expect from the company going forward?
American Bookworms Still Love Paper
September 7, 2016
The death of the printed book appears to have been greatly exaggerated. Nearly three quarters of participants in a recent Pew Research Center study said they had read a book in the last year, largely on paper. Of the more than 1,500 American adults who said they'd read a book in the last 12 months, nearly two thirds had read a print book. That's more than twice the number who had read an e-book.
Gadget Ogling: Smart Desks, New-Wave Gaming, and Roaming Routers
September 7, 2016
After a long, laborious process and a lot of scraping paint splotches from the floor, the office space in my new apartment is ready for me, and I will soon no longer need to write this column from my kitchen table. So, I'm in the market for a desk. With my nascent interest in standing desks, the Gaze Desk seems a decent option. It switches between standing and seated modes with a button press.
That Hissing Sound Is the Last Bit of Air Leaking From Apple's Balloon
September 6, 2016
Apple used to guard details about a new iPhone more closely than Fort Knox, but that doesn't seem to be the case any more. The shift has been glaring with the iPhone 7, slated for introduction on Wednesday. It's widely believed that the new iPhone has no headphone jack. Sound is piped to the user through a set of EarPods that connect to the phone through its Lightning port or a dongle.
Harlequin Romances Customers
September 6, 2016
I recently read a user story about how Harlequin -- a publisher of romance novels -- keeps its customers loyal. It has embraced several ideas that work really well, including emphasizing a consciousness of customer loyalty, keeping things simple, and focusing on personalizing relationships and engagement. Consciousness is relatively easy, but someone high on the org chart has to promote it.
Dell + EMC: History Is Made
September 5, 2016
I've been involved in mergers and acquisitions for decades, and I used to run an acquisition cleanup team while at IBM. I've seen so many bad acquisitions that it is generally far easier to point out the good ones. What is somewhat ironic, given my background, is that the best largely have been executed by Dell, using a process initially developed by IBM.
Sacking Jack May Anger iPhone Headphone Fans
September 3, 2016
Apple cofounder Steve Wozniak recently said removing the headphone jack in the next version of the iPhone is going to "tick off a lot of people." It's been rumored for months that Apple would be scrapping the 3.5 mm headphone jack in the iPhone 7 it's expected to unveil next week. Such a move, Wozniak said, could upset users who have invested in listening technology that uses the headphone jack.
Europe Duns Apple for $14.5B in Illegal Tax Breaks
August 31, 2016
The European Union on Tuesday nailed Apple with a $14.5 billion bill for back taxes. "The European Commission has today has adopted a decision that Apple's tax benefits in Ireland are illegal," said EC Competition Chief Margrethe Vestager. Tax breaks Ireland granted to Apple for more than two decades artificially reduced Apple's tax burden, in breach of European Union rules, she explained.
HPE, HP Sued for Elbowing Out Older Employees
August 30, 2016
HPE and HP are facing a potential class action lawsuit brought earlier this month by four former employees. The companies engaged in widespread age discrimination during a restructuring of the legacy computer and printer manufacturer, according to their complaint. HP from 2012 to 2015 made a series of discriminatory job cuts involving tens of thousands of workers, the suit alleges.
Nextdoor Tackles Racial Profiling at Street Level
August 30, 2016
Nextdoor last week rolled out to all 110,000 of its neighborhoods a new form-based process for making crime and safety reports. Implementation of the tool reduced incidents of racial profiling by 75 percent in areas where it was tested, according to CEO Nirav Tolia. Some Nextdoor members had begun using the site to post problematic messages targeting racial minorities.
American Breaks People
August 30, 2016
It's easy to lose sight of people in a CRM discussion, focusing instead on the great technology and what it does under optimum circumstances. We should keep the customer in mind at all times, however, for without them what are we? Forgetting the customer is dangerous both for customers and vendors in this social age. Far from being a universal good, automation can obstruct human interactions.
Dark Days Ahead for Companies That Fail Customers
August 29, 2016
It's 2016, and there are more ways to connect than ever before. You would think customer service and customer care would be at an all-time high. Why, then, do so many customers feel they are at an all-time low? Customers are frustrated. Companies are using social networks to provide customer service, but they are failing. Companies don't seem able to put the pieces together.
#StandWithLeslie and Obliterate Internet Trolls
August 29, 2016
I think there's a legitimate argument for removing one category of folks from the gene pool, because they spend the little time they are given on Earth making other folks' lives miserable. Back when I was playing MMOs, some twisted folks -- known as "griefers," would lie in wait to mug lower level characters and find creative ways to destroy the fun in a game, often eventually killing it.
Innocents Exposed as WikiLeaks Gushes Information
August 27, 2016
WikiLeaks reportedly has leaked sensitive personal information belonging to hundreds of innocent individuals worldwide, including some residing in several highly repressive countries. The organization has revealed private credit card data, medical information, personal addresses and other data of various individuals, including the identification as gay of a Saudi Arabian who had been arrested.
Apple Speeds iOS Patch to Bring Down Pegasus
August 26, 2016
Apple on Thursday issued a patch that addresses three recently discovered critical iOS zero-day vulnerabilities, and advised users to update their systems immediately. State-sponsored actors exploited the flaws to target United Arab Emirates human rights defender Ahmed Mansoor, and a Mexican journalist who reported on government corruption. Researchers have dubbed the flaws "Trident."
US Government's Social Media Vetting Idea Draws Fire
August 26, 2016
A coalition headed by the Center for Democracy & Technology, the Internet Association, and the American Civil Liberties Union this week filed objections to a Department of Homeland Security proposal to collect social media information from visitors entering the United States. The proposal, published in June, calls for the addition of a request to the I-94W form required for aliens seeking entry.
Defense Department Drifts Toward Commercial Cloud
August 26, 2016
The U.S. Department of Defense plans to spend nearly half a billion dollars on a project that is designed to further the incorporation of commercial cloud capabilities into DoD's information technology operations. Vendors have been asked to submit bids for the project, known as "Mil-Cloud 2.0." The procurement is one element of a comprehensive DoD strategy for expanding cloud operations.
Gadget Ogling: Musical Pizza Boxes, Backup Backpacks, and Tattooing Robots
August 25, 2016
Call it a gimmick, but I'm very much into the idea of having a pizza box that doubles as a turntable. Pizza Hut partnered with Novalia to make the box, which includes pitch and volume controls, a mixer, and touch-sensitive decks. Using printed electronics, DJs can crossfade, rewind and even scratch. The box pairs with smartphones and computers using Bluetooth and works with DJ software.
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What do you think of digital assistants like Siri, Google Now, Cortana and Alexa?
They're part of my daily life -- very helpful.
I use them, but they're not all that smart.
They're like lurking spies -- I don't like them.
It's annoying that all the assistants are predominantly "female."
I've never used one.