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Gadget Ogling: Wrist-Saving Keyboards, Resource-Saving Smartphones and New Angles on Reality
June 20, 2015
Here to save all our wrists -- or at least those of the populace with a spare $299 to spend on a computer accessory -- is a lovely, wood-finished keyboard called "Keyboardio Model 01." Taking its cue from a long history of ergonomic keyboards, the device splits an atypical keyboard in two, dedicating half the keys to each of your hands, and it's set in a gorgeous maple wood construction.
Skies May Soon Be Friendlier to Amazon Drones
June 19, 2015
Amazon on Wednesday appealed to members of Congress to approve use of its fleet of drones for package deliveries. Electrically powered drones could deliver packages to consumer homes and offices faster, more efficiently and with less environmental impact than automobiles, Paul Misener, vice president of global public policy at Amazon, suggested in testimony before the House Oversight Committee.
Hyperloop Dreams May Become Concrete
June 19, 2015
SpaceX this week announced plans to construct a mile-long Hyperloop test track next to its headquarters in Hawthorne, California, scheduled for completion by June 2016. The company concurrently announced an open competition for university students and independent engineering teams to design and build the best Hyperloop pod. Entrants will be able to test their pods on the track.
US Internet Handoff Generates Sparks in Congress
June 19, 2015
The U.S. government has played a central -- perhaps critical -- role in the development of the Internet. Currently the U.S. retains a stewardship position in the worldwide operation of the Internet through the National Telecommunications and Information Administration, an agency within the Commerce Department. That stewardship is slated to end, however.
Uber Loses Crucial California Legal Battle
June 18, 2015
Uber on Tuesday filed an appeal of a California Labor Commission ruling that is widely viewed as a threat to the company's business model. The ruling resulted from a claim filed by a San Francisco driver against Uber last year. The commission found that the plaintiff was an employee of Uber rather than an independent contractor, as the company had maintained.
Will PayPal Become the Next BlackBerry?
June 18, 2015
Recently I had a problem with a purchase, which led me to ask an important question: Will PayPal become the next BlackBerry? PayPal must update, or it will lose to new competitors like Apple Pay, Google Wallet, CurrentC and Square, whose intention is to reinvent the e-commerce and mobile payment space. PayPal was a great service when the Internet was young and consumers had no other choice.
Correlation, Causation and CRM
June 17, 2015
If you read a lot, like me, you might notice almost daily there's a new study that contradicts some earlier research. Something causes cancer -- then it's good for you. You know the drill. What's going on here? Do we simply not know what our research is saying? Can nobody correctly interpret the data? None of this would mean much to CRM if not for the advance of big data and analytics.
Senators Aim to Ground FBI's Warrantless Spy Planes
June 17, 2015
Sen. Ron Wyden, D-Ore., and Sen. Dean Heller, R-Nev., on Wednesday introduced legislation that would require federal government agents to get a warrant before snooping from the sky. "Americans' privacy rights shouldn't stop at the treetops," Wyden said. The issue came to a head following the revelation earlier this month that the FBI was engaged in warrantless aerial surveillance across the U.S.
Steer Clear of Sales Forecasting Traps
June 16, 2015
Sales executives, managers and reps spend countless hours in forecast meetings, yet often find their actual closed revenue falls far from the mark they predicted. With the advanced CRM technology and sales forecasting tools available today, it's a wonder this trend continues. There are four common pitfalls that take place during the forecasting process that every sales leader should avoid.
Anatomy of a CEO Failure
June 15, 2015
Much to Apple's dismay, I cover Apple events. One of the questions that frequently came up during its recent developer conference centered on Tim Cook. Was he becoming Steve Ballmer? The implication was that Steve was a failure at Microsoft, so the comparison didn't reflect well on Cook. I think this idea is wrongheaded, although Tim Cook's situation bears some similarity to Steve Ballmer's.
Gadget Ogling: Equalized Eardrums, Holographic Pyramids and Live-Streaming Ovens
June 13, 2015
Aumeo is an attachment that's all about fine-tuning your earphones to better hear anything you listen to on your smartphone, tablet or other audio-emitting gadget. Using a smartphone app, it tests how well you can hear a number of different frequencies and provides you with a personal equalizer attuned to each of your ears. The sound fidelity supposedly is far better.
What Buyers Want
June 12, 2015
Technology is giving companies an unprecedented view of their customers: demographic data; buying preferences; behaviors that signal the intent to buy; and analyses that enable them to develop expectations about how customers are likely to act during the buyer-seller relationship. Those abilities are new, and they hold a lot of promise. However, customers have changing expectations as well.
Costolo Out in Twitter's Latest Round of Musical Chairs
June 12, 2015
Twitter is changing CEOs for the fourth time in four years. Incumbent Dick Costolo is stepping down July 1 and company cofounder Jack Dorsey will take over as interim CEO while the board searches, both internally and externally, for a suitable candidate to hold the post. Costolo will remain on Twitter's board, and Dorsey will continue to serve as CEO of Square, which he also cofounded.
Duqu 2.0 Makes Other Malware Look Clunky
June 12, 2015
Duqu 2.0 may have just snatched the title of "most sophisticated malware ever," according to Kaspersky Lab, which published a report on the new threat this week. Kaspersky discovered Duqu 2.0 after the malware penetrated its own internal networks. "The philosophy and way of thinking of the Duqu 2.0 group is a generation ahead of anything seen in the APT world," said Kaspersky's Kurt Baumgartner.
Beware the Killer Robots
June 12, 2015
Russia's advanced military combat robot -- which has drawn alarmed comparisons to Hollywood's Terminator -- will be able to run and clear an obstacle course by late this year, according to reports this week. That's just the latest news fueling the already-fiery debate over what to do about killer robots. Stuart Russell, a UC Berkeley professor, believes the issue is urgent.
Patch Tuesday Sunset Will Be a Mixed Bag for Windows Security
June 11, 2015
Microsoft will phase out Patch Tuesday -- its monthly potpourri of software product fixes -- when it rolls out Windows 10, which could be a mixed bag for the operating system's security. Patches will be applied automatically as they're ready. That means users no longer will have to wait until the second Tuesday in the month to secure their systems from potentially troublesome vulnerabilities.
The Changing Faces of the Wireless Industry
June 11, 2015
There seem to be two distinct sectors forming in the wireless industry. One side is wireless as part of a bundle of services. The other is wireless as a standalone product. This is not a case of one side being a winner and the other a loser -- they're just different. The rules for success seem to be changing as well. That means how we measure and track companies on both sides may have to change.
US Snooping Costs High-Tech Sector $35B and Counting
June 10, 2015
Other countries' concerns over U.S. government surveillance programs likely will cost American businesses more than $35 billion, according to a report released Tuesday by the Information Technology & Innovation Foundation. Originally it was thought that the fallout from Edward Snowden's revelations of U.S. mass surveillance programs would be limited to cloud service providers.
Early Franken-Cloud
June 10, 2015
What happens when you have a lot of a good thing, like cloud computing? You might get a "Franken-cloud." Basically, a Franken-cloud is what happens when you have multiple cloud-based systems that need to share data and run processes in your business. As recently as a few years ago, the same issues would have come from buying multiple best-of-breed applications and trying to knit them together.
Turning 'Shadow IT' into 'Better IT'
June 10, 2015
Sometimes things happen that seem undesirable, but they actually can turn out to be advantageous when viewed in a certain light, when approached in a certain way, or depending on circumstances. For example, this can be true when it comes to "Shadow IT" -- specifically, the adoption of technology without the involvement or knowledge of the IT organization.
Gadget Ogling: A Speaker-Stuffed Tablet Case, a Soothing Wearable, and Earbuds for the Real World
June 9, 2015
Asus' new ZenPad 8.0 aims to end the scourge of tablets with terrible sound. Its interchangeable cover design gives users several functional options. One is the Audio Cover, which bumps up sound quality by tucking a 5.1 surround-sound system inside. Its six speakers, including a subwoofer, promise to significantly improve the tablet experience of watching video and listening to music.
The Perils of Employees' Trade Secret Plundering
June 8, 2015
Sometimes before new employees leave their jobs to join your company, they copy valuable company secret information onto portable thumb drives or they send that information to their personal webmail accounts. As the new employer, you may be hiring those employees because they have valuable information -- yet you don't want to be targeted by a lawsuit, along with the employees.
The Best Unsung Features of Windows 10
June 8, 2015
There are things about working with large companies that can be really frustrating. For instance, when both Windows Vista and Windows 8 were coming to market, a number of us pointed out that things needed to be fixed before the product was released, but we were ignored, with catastrophic results. This time, however, Windows 10 is looking better than any OS I've ever reviewed.
Dodging Disorganization: Showing Sellers a Sharper Image
June 4, 2015
Despite vendors' claims, CRM is not all about technology. Technology helps it scale, but CRM is really a discipline. It's the discipline of creating relationships that benefit both buyers and sellers. CRM is really great at organizing the data that makes it possible to build relationships. However, many things that aren't driven by your CRM technology can have a major impact on relationships.

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If I had to give up one of these, it would be...
My tablet
My laptop