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Russia's Fancy Bear Attacks Microsoft, Adobe as Election Nears
November 4, 2016
Microsoft earlier this week said it had fallen victim to "Strontium," its code name for the Russian hacking group also known as "Fancy Bear," which has been linked to recent attacks on Democratic Party systems. The group launched a spear phishing attack that targeted vulnerabilities in both the Windows operating system and Adobe Flash, according to Microsoft EVP Terry Myerson.
AvePoint CEO TJ Jiang: Innovation Through Collaboration
November 3, 2016
The latest CRM trends "are part of the whole movement toward digitization of the workforce," said AvePoint CEO TJ Jiang. "We see much more integration and automation in the CRM space. We've been working, for instance, to digitize a social welfare organization, where caseworkers will go in the field to service underprivileged children. ... Historically, it's all been paper-based."
Microsoft Rebrands
November 2, 2016
Microsoft recently rebranded its business software offerings and the effect largely has been positive. Still, it must be emphasized that the cumulative effect of the deck chairs moved in performing the exercise remains to be seen. One of the effects is surely that all of the ERP and CRM solutions now are offered online, as the "Dynamics 365" moniker implies.
Many Customers Aren't on Board With Self-Service Trend
November 1, 2016
Enterprises have been warming to digital transformation, but it's crucial that they maintain a human element in their customer interactions, according to a study Verint published last week. Researchers surveyed more than 24,000 consumers and 1,000 businesses across 12 countries for the study. Organizations have to balance digital and human customer engagement to thrive and survive.
Tech Billionaire Thiel Aims to Justify His Trump Support
October 31, 2016
Peter Thiel, one of the few well-known Silicon Valley figures who has given Republican presidential candidate Donald Trump a public endorsement, on Monday reiterated his support at a National Press Club event in Washington. He prefaced his remarks with a disclaimer. "Nobody thinks his comments about women were acceptable," Thiel told the gathering, referring to Trump.
Apple vs. Microsoft: Remixing the Magic
October 31, 2016
What I think is funny in this market is that most people can look at two companies, see the difference in their performance, and not learn the fundamental lesson. The core magic is this: having someone who is running the company who both understands the technology and understands either the customer's current needs -- or how to manipulate customers to need what you make.
Should Salesforce Buy NetSuite?
October 29, 2016
The recently released spreadsheet hacked from Salesforce board member Colin Powell's email names multiple companies that Salesforce was at least considering acquiring. In the aftermath of the initial reports, it's worth noticing that there were at least two enterprise resource planning/back office companies on the list: Workday and NetSuite. There are plenty of reasons to dismiss acquisition talk.
Bot Armies Boost Candidates' Popularity on Twitter
October 29, 2016
Internet bots have many useful online purposes, but they have a dark side, too, as three researchers demonstrated in their analysis of Twitter traffic during the first presidential debate between Hillary Clinton and Donald Trump. Bots are used to automate functions on the Net. For example, if you belong to several social networks, you could use a bot to post a photo to all of them at once.
The End of Marketing
October 27, 2016
This is going to be political but you won't be able to tell which side I'm on. You might ask, why on Earth would I get involved even tangentially in politics right now? The simple answer is that it impacts CRM and I have a viewpoint -- but as I say, I'm not picking or revealing a side. I've been doing research in business agility lately -- a fascinating area that soon will impact CRM.
Angry Customers Likely to Ditch Wells Fargo's Wagon
October 26, 2016
Wells Fargo Bank will lose customers in droves because of the scandal over fraudulently opened accounts and other issues, based on the results of an online survey cg42 conducted last week. More than 85 percent of the respondents -- 1,500 primary customers of the top 10 U.S. retail banks, including 1,000 Wells Fargo customers -- were aware of the scandal.
Batterygate Will Kill Samsung's Holiday Shopping Season
October 25, 2016
When news of Samsung's Batterygate first surfaced, I think that mine may have been the only voice saying the Samsung brand would suffer significant damage, but the company didn't realize it yet. It was lonely, but lately others have come to agree. Samsung now is going through one of the most painful times any company ever has endured. Its brand is severely damaged.
Why Large Companies Can't Innovate
October 24, 2016
One of the things that has made Dell World very different is that at the end, one or more controversial speakers take the stage and provide an incredible amount of insight for the folks who haven't left early. All three of the last three speeches were fascinating, but it wasn't until I wove them together that it became clear to me why innovation seems to evaporate the larger a company becomes.
Airbnb Offers to Give a Little in NY, SF Tussles
October 21, 2016
Airbnb recently proposed changes to its listing policies for short-term rental property owners in New York City and San Francisco, possibly in response to threats of aggressive action from state and local lawmakers. With respect to New York operations, Airbnb on Wednesday proposed a set of five changes in an article penned by Chris Lehane, the company's global head of public policy.
Tesla: Everyone Gets a Self-Driving Car
October 21, 2016
Tesla on Wednesday announced plans to install hardware that will allow all of its cars to become driverless. The equipment will enable self-driving at a safety level substantially greater than human-driven cars, according to the company. The hardware includes eight cameras to provide 360-degree visibility; 12 ultrasonic sensors to detect hard and soft objects; and forward-facing radar.
Samsung Bows Under Note7 Fallout
October 20, 2016
Three owners of Galaxy Note7 smartphones this week filed a complaint in a federal court in Newark, New Jersey, that could become a class action lawsuit against Samsung. "Plaintiffs and the Class have suffered injury in fact, incurred millions of dollars in fees, and have otherwise been harmed by Samsung's conduct," the complaint states. Samsung has recalled the phones and stopped producing them.
AI and Customer Loyalty
October 19, 2016
AI and machine learning have taken the industry by storm. Some say they will usher in a new age of better business processes and customer orientation, while others fret that automation will kill jobs. There definitely will be jobs that no longer make sense for humans to do, thanks to automation. However, there are some neglected business processes where AI and ML could make real contributions.
New Tag Helps Google News Readers Unearth Facts
October 19, 2016
Google last week launched a Fact Check tag to help readers find fact-checking in major news stories. Readers will see tagged articles in the expanded story box on news.google.com and in the Google News & Weather apps for iOS and Android. One factor the Google News algorithms consider in determining whether an article might contain fact checks is the Schema.org ClaimReview markup.
Assange Lives to Leak Another Day
October 19, 2016
The status of WikiLeaks founder Julian Assange grew a bit murky on Tuesday after the group accused the U.S. State Department of pressuring Ecuadorian officials to block him from posting additional emails linked to presidential candidate Hillary Clinton. The Ecuadorian foreign ministry on Tuesday acknowledged restricting Assange's access, saying it did not wish to interfere in a foreign election.
Apple Downshifts Driverless Vehicle Plans
October 18, 2016
Apple appears to be shifting its driverless car ambitions into a lower gear. Changes in the company's automotive strategy reportedly have resulted in hundreds of job cuts and the shelving of plans to build a car of its own. Project Titan's shift in direction follows months of disagreements, leadership uncertainty, and supply chain problems within the project.
Twitter Hopes Fade as Salesforce Deal Slips Away
October 18, 2016
Salesforce, the last known suitor for Twitter, last week officially bowed out of the running for an acquisition deal, a move that forces the embattled company either to look for a new savior or find some internal answers to its lingering inability to find a winning growth strategy. Salesforce walked away from the deal because it wasn't the right fit, CEO Marc Benioff said.
Verizon Signals Cold Feet Over Yahoo Deal
October 17, 2016
Verizon last week indicated that its $4.8 billion acquisition of Yahoo could be in jeopardy in light of the company's delay in disclosing a massive 2014 data breach that compromised about 500 million account holders. Verizon may need some additional assurances, suggested General Counsel Craig Silliman. "I think we have a reasonable basis to believe right now that the impact is material."
This Election May Be Scarier Than You Think
October 17, 2016
Not that it isn't scary enough -- but if you look at both candidates, who have had their images destroyed largely by technology, i.e., tapes and emails -- there is a huge warning inherent in the process. Email really wasn't a big thing until the late 1990s and even having your own email server wouldn't have been likely before 2005, let alone thinking through the security aspects.
Fake News Taints Facebook's Trending Topics
October 15, 2016
Facebook's Trending Topics section recently has carried a number of trending stories that were either "indisputably fake" or "profoundly inaccurate," according to a report this week. The news feed six weeks ago ran a false story claiming Fox News had fired anchor Megyn Kelly for being a closet liberal who supported Hillary Clinton. Facebook removed the story, apologized, and promised to do better.
What Should be on the Next President's Cyberagenda?
October 14, 2016
When the new president takes up residence at 1600 Pennsylvania Ave., cybersecurity will be on the shortlist for action. TechNewsWorld asked more than a dozen experts what should be at the top of the new leader of the free world's cyberagenda. Following are some of their responses. "The president has to set the tone early on cybersecurity within the first 100 days," said Cybereason's Sam Curry.
Aviso CEO K.V. Rao: Humans, Machines and Magic
October 14, 2016
"CRM is a mature industry, but it's fundamentally not moving the needle for the user, for the subscriber -- the sales rep or manager. It's fundamentally recording your activities, but it doesn't really let you commit with confidence to drive the right outcomes," said Aviso CEO K.V. Rao. Predictive analytics "can help you find the right content faster. That's what the state-of-the art is for sales.
US Considers 'Proportional Response' to Russia's Election Tampering
October 13, 2016
The Obama administration on Tuesday indicated it was considering a proportional response to retaliate against Russia for its efforts to influence the U.S. election process. The administration has officially linked Russian operatives to a series of cyberattacks against the Democratic National Committee and other organizations, apparently in an effort to influence the November presidential race.
Gadget Ogling: Google Embraces a Hardware Future
October 12, 2016
The first smartphones Google has made by itself, Pixel and Pixel XL, are the first to bear Android 7.1 and the first to have the impressive Google Assistant built in. The Pixel has a 5-inch HD screen, while the Pixel XL offers a 5.5-inch QHD display. The phones have a quad-core processor and 4 GB of RAM. I like that the fingerprint sensor is on the back.
Rethinking Business Process Reengineering in the Cloud
October 12, 2016
Nearly 25 years ago, Michael Hammer and James Champy coauthored one of the most influential business books of the period, Reengineering the Corporation: A Manifesto for Business Revolution, anticipating some of the important changes that lay ahead. The corporate world was trying to cope with the growing pressures of globalization and the advent of personal computing.
Dreamforce Redux
October 12, 2016
Dreamforce for many years has been too big for a single person to cover. While I participate in covering events like this, inevitably I am reduced to the story of the three blind people and the elephant. You can't experience enough of the elephant to describe it unless you can see it. Using your hands leaves you frustrated. In the case of Dreamforce, you can't go to all of the sessions.
Samsung Down, Galaxy Note7 Out
October 11, 2016
Samsung shares fell sharply on Tuesday after the company confirmed reports that it had halted production of its flagship Galaxy Note7 smartphone, just launched this summer. The move came after several replacement phones reportedly smoldered or caught fire. Shares fell 8 percent in the Korean market. Samsung had been working with the U.S. CPSC on a voluntary recall and replacement program.
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Is fake news a major problem?
Yes -- people don't know which news to trust.
No -- it's very easy to spot.
Yes -- it's propaganda warfare, and the U.S. is losing.
No -- people have always believed what suited them.
Yes -- but only temporarily, as people are catching on.
No -- much of it actually isn't fake.