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Intel Takes Up Diversity Challenge to the Tune of $300M
January 07, 2015
Intel will invest $300 million over the next five years to promote gender and racial diversity, CEO Brian Krzanich announced Tuesday at CES 2015. The company plans to have full representation at all levels in its workforce by 2020. That's close to 100,000 people. "This is a highly relevant issue, and one that we all need to address," Krzanich said.
Thieves Take $5M Bite Out of Bitcoin Exchange
January 07, 2015
An estimated $5.2 million was stolen over the weekend from Bitstamp, a digital currency exchange. It has suspended services pending an investigation. The company assured its customers that bitcoins held with Bitstamp prior to suspension of services were completely safe and would be honored in full. Bitstamp on Sunday discovered that some of its operational wallets had been compromised.
We Are the World: Samsung's Vision for IoT
January 06, 2015
The world needs one open ecosystem to enable the Internet of Things, and Samsung is prepared to lead the way, said CEO BK Yoon at the 2015 International CES. Serving up the classic depiction of IoT -- always-on, always-connected devices working together -- Yoon said the technology for linking smart radios, smart TVs, smartphones and smart homes will be available later this year.
Dish Slings Tastier TV to Millennials
January 06, 2015
Dish Network on Monday unveiled Sling TV, its live OTT television service, at the 2015 International CES in Las Vegas. Sling TV will be offered to consumers without a contract, starting at $20 per month. It will be available early this year through a variety of devices. This new service is not meant to complement Dish Network's existing satellite pay-TV service. Instead, it targets cord-cutters.
Writers Worldwide Chilled by Government Surveillance
January 06, 2015
Concern over government surveillance has been so heightened by confidential information leaked by former intelligence hand Edward Snowden that writers in free countries are as worried as those in autocratic nations, according to a new report. Three-quarters of writers in countries classified as "free" told researchers they were "worried" or "somewhat worried" about surveillance.
Yikes! Ransomware Could Take Over Your Hard Drive
January 05, 2015
Malware is running rampant on the Internet, affecting smartphones, tablets and PCs. Relatively new malware allows bad guys to encrypt devices until a ransom is paid. Usually the ransom is required in bitcoin, rather than U.S. currency, as it cannot be traced. What are the legal and other risks associated with ransomware? Ransomware is largely directed at personal devices and small businesses.
CES: Oh, the Amazing Things You Will See
January 05, 2015
Writing a CES teaser is a bit difficult because I actually know a great deal about what will be announced, but I can't share the details because I'm bound by a variety of ironclad NDAs. However, I can comment in general about the product categories you are going to see opened up at the show, and I have to say you'd better lock up your wallet because much of this is cool and you'll likely want it.
Gmail Struggles for Air in China
December 30, 2014
China last week apparently began blocking Gmail, and the outage was still in effect on Tuesday, although to a lesser degree, according to reports. A sharp drop in traffic from China to Google services began last Friday, according to its Transparency Report, and the company could find no explanation in its own systems. China's "Great Firewall" censorship program is to blame, according to GreatFire.
Staying on the Right Side of That Wiggly Clickbait Line
December 29, 2014
It's well known that certain second-rate media outlets use provocatively misleading headlines to attract viewers and parlay those figures into increased ad revenue, but some better known outlets appear to be resorting to clickbait as well. For example, a host of online headlines recently implied that Americans were more fearful of hacking than pretty much anything else, including murder.
The Big Tech Stories of 2015
December 29, 2014
Last week, we looked back at the largely untold, or under told, stories of 2014. This week, let's look ahead to some of the stories that are coming in 2015. We'll have robots, self-driving cars, armed autonomous drones, the professional proliferation of head mounted cameras, some scandals, and some interesting political implications. I'll close with my product of the year, which even surprised me.
The Untold Stories of 2014
December 22, 2014
It is time to look back at 2014, so I'll focus here on a series of stories I thought were interesting but didn't seem to catch much or any real air. Some, like what is really behind Sony's decision to pull The Interview still might take off. Hadoop analytics is one of the most powerful platforms to come to market, and one vendor stands out above all others: Cloudera.
Which Stars Will Shine Brightest in Apple's Brilliant 2015?
December 19, 2014
The end of the year and holiday season is a natural time to look back -- and then look forward to the year to come. Apple started 2014 slowly, but more than made up for it in the long haul, introducing the Apple Watch, Apple Pay, Mac OS X Yosemite, iOS 8, an iPad Air 2 with a super-fast processor, the massively selling iPhone 6, the iPhone 6 Plus, and a luscious iMac with a 5K Retina screen.
Surviving 4 Inescapably Unfair Aspects of CX Delivery
December 19, 2014
Ever built a house of cards? It's critical to start with a sound foundation to support your later efforts. No matter how sturdy your start is, however, a wrong move anywhere along the way can bring down the house and cause all your work to be for naught. Delivering good customer experiences is like that: You can do extraordinary work in planning the basics and even get customers to buy from you.
Google Calls In Legal Eagles in MPAA Piracy Skirmish
December 19, 2014
Google has filed a lawsuit against Mississippi Attorney General Jim Hood, the latest salvo in its piracy battle with the Motion Picture Association of America. Hood targeted Google with an "unreasonable, retaliatory and burdensome" subpoena, the complaint says. The referenced subpoena likely is part of a coordinated campaign against Google known as "Project Goliath."
Flat Federal IT Market Means Vendors Must Work Harder, Smarter
December 19, 2014
The U.S. government will remain a steady and significant customer for information technology providers over the next several years. That's the good news for vendors. For the foreseeable future, though, the days of ever-growing federal spending for IT are over. "the reality of shrinking federal budgets has set in," said Tomas O'Keefe, civilian senior analyst at immixGroup.
US Mulls Response to Sony Hack
December 19, 2014
Department of Homeland Security Secretary Jeh Johnson on Thursday said the United States "is actively considering a range of options" to take in response to the Sony hack. The hack is "very serious," Johnson said, though he refused to label it as a terrorist attack. There has been widespread suspicion that North Korea engineered the hack. The FBI is investigating.
Retargeting May Work, but Pretargeting May Work Better
December 18, 2014
The practice of repeatedly serving up ads for products consumers previously viewed or asked about -- called "retargeting" -- not only works, but works so well that its use is spreading beyond simple marketing. So says a recent survey of marketers conducted by Adroll, which provides this type of ad technology. The company released the results this week.
Feds Pounce on Sprint for Phone Bill Cramming
December 18, 2014
The United States government is delivering a one-two punch to Sprint over the practice of cramming -- allowing third parties to place unauthorized charges on customers' bills. The Consumer Finance Protection Bureau on Thursday filed a civil suit against Sprint over the issue. Meanwhile, the Federal Communications Commission reportedly is planning to hit Sprint with a $105 million fine.
Experts Forecast the End of Privacy as We Know It
December 18, 2014
Privacy's future appears muddy at best, judging from a survey released Thursday by the Pew Research Center and Elon University's Imagining the Internet Center. More than 2,500 Internet experts and analysts were narrowly divided on whether policy makers and technology innovators would create a secure, popularly accepted and trusted privacy-rights infrastructure by 2025.
Tech Industry Rallies Around Microsoft in Data Privacy Battle With US
December 18, 2014
A coalition of supporting organizations filed 10 amicus briefs with the U.S. Second Circuit Court of Appeals in a case challenging a U.S. government search warrant for Microsoft customer data stored on a server based in Ireland. The coalition includes 28 technology and media companies, 35 computer scientists, and 23 trade associations and advocacy organizations.
Sales Kaizen
December 17, 2014
CRM makes several promises to its users: selling more or selling faster; resolving service issues faster or at least quickly; and generating more leads. If you do root cause analysis, however, you can quickly conclude that at least in some cases, you are looking through the wrong end of the telescope. For instance, the best way to resolve service issues is to avoid them in the first place.
Terrorist Threats May Blow Up 'The Interview's' Box Office
December 17, 2014
The now-notoriously controversial action comedy The Interview, which was expected to deliver profits of $90-$95 million for Sony, may have become a financial black hole. The movie's Thursday premiere in New York has been cancelled, and several movie theater chains have scrapped plans to screen it, following a hacker message referencing 9/11 and threatening physical attacks on theaters.
Making Your CES Connections Count
December 17, 2014
It's that time of year again. CES will rock Las Vegas in early January. Companies are gearing up and hoping to do a good job of cutting through all the loud and distracting background noise to share their messages at the show. It's a tough job, since CES is full of industry analysts, media representatives, investors and customers -- and they all want something different.
Disappointed iPod Plaintiffs: Jurors Didn't Weigh the Right Questions
December 17, 2014
After a 10-year knock-down drag-out battle, Apple on Tuesday prevailed in a class-action lawsuit over its use of digital rights management technology on iPods purchased between Sept. 1, 2006 and March 31, 2009. Robbins Geller Rudman & Dowd -- one of the "most feared litigation firms" in the U.S. -- brought the suit in the U.S. District Court for the Northern District of California.

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