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Top CRM Blogs of 2016: Countdown, Part 2
January 24, 2017
There's something to be said for consistency. Baseball Hall-of-Famer Tony Gwynn hit over .300 19 years in a row. The swallows have returned to Mission San Juan Capistrano every year since 1812. Richard Belzer played Detective John Munch in nine different television series over 23 years. Doing things well for a long time should earn you some attention for your efforts.
New FCC Chair Ajit Pai Vows to Kill Net Neutrality Rules
January 24, 2017
President Donald Trump on Monday named Ajit Pai chairman of the FCC. Pai, who has been a Republican commissioner for the agency since 2012, replaced Tom Wheeler, whom President Obama appointed to the top post in late 2013. With the new administration, Republicans gain the expected majority of the commission. Pai has been known to be a foe of former President Barack Obama's Net neutrality rules.
Barra Leaves Post as Xiaomi's International Point Man
January 24, 2017
Almost four years after being poached from a critical post at Google to join Chinese upstart Xiaomi, Hugo Barra on Monday announced he will return to Silicon Valley in February. Barra, who led the Xiaomi's overseas expansion as vice president, international, explained the move largely as a desire to reconnect with his family and restore a sense of normalcy to his life.
Oracle's Important Little Acquisition
January 23, 2017
Oracle last week announced the acquisition of Apiary, a small company that tucks into its product line and will not make much of a splash in the financial pages or possibly even in tech circles. Nonetheless, it's important strategic news. The value of the deal wasn't publicized -- but given the parameters, the dollars will get lost in the rounding of Oracle's overall revenue and profit numbers.
Samsung Explains Note7 Failure, Promises to Do Better
January 23, 2017
Samsung has announced new quality assurance protocols to ensure that it won't have a repeat of the catastrophic issues that plagued its Galaxy Note7 handsets. The company last fall issued a universal recall after several of the devices caught fire or exploded. In one incident, an aircraft had to be evacuated after a Samsung Galaxy Note7 caught fire and produced thick smoke.
The US Press Corps vs. Trump: A Teachable Moment
January 23, 2017
Life is about negotiation. We negotiate our relationships -- including marriage, which is a contract that many don't take seriously. We negotiate our jobs, and we negotiate our interactions with our families. Those who are good at this tend to have relatively happy lives. While they don't get everything they might want, they get more than most. When things degrade into wars, both sides lose.
Samsung's Note7 Post Mortem Turns Up 2 Problems
January 21, 2017
Samsung is set to release the results of its Galaxy Note7 investigation on Monday, explaining the underlying causes of the problems that led to the phone's demise. The three independent quality control and supply chain analysis firms Samsung engaged to conduct the investigation concluded that the Note7 was affected by two separate issues. One was a battery issue; the other was the rush to market.
Netflix Surprises Itself With Gangbusters Membership Growth
January 20, 2017
Netflix generated $8.3 billion in global streaming revenue in 2016, with 35 percent year-over-year growth, it reported Wednesday. The company ended last year with 93.8 million members, including 19 million net additions -- up from 17.4 million new subscribers in 2015. Netflix's global revenue for the fourth quarter of 2016 grew by 41 percent year-over-year to $2.4 billion, and 7.05 million net new members joined during that time period.
Luckey Dons Virtual Flak Jacket for Zenimax Testimony
January 19, 2017
Palmer Luckey on Wednesday denied that he stole proprietary code from ZeniMax Media, in the little-known company's blockbuster $2 billion lawsuit against Oculus VR and Facebook. ZeniMax has alleged that in 2012, when Luckey was just a video game enthusiast, he corresponded with John Carmack, who allegedly used proprietary hardware and software information to develop the Oculus Rift VR headset.
Apple to Jack Up App Prices in UK
January 18, 2017
Apple on Tuesday alerted its development community that it will be raising prices on apps sold through its App Store in the United Kingdom. Several factors influence App Store price tiers internationally, including currency exchange rates, business practices, taxes, and the cost of doing business, Apple said, noting that the factors vary by region and over time. App Store price increases also are ahead for India and Turkey.
Adaptive Intelligent Applications
January 18, 2017
At OpenWorld, Oracle jumped into the AI and machine learning space for its CX products, aka CRM, and other applications, like HCM, with an interesting difference -- a huge data store to help educate the algorithms that work for you. Machine learning depends on data about prior situations that the learning algorithms can use to get smart about a situation. Ten examples are good, 100 are better.
Did BuzzFeed Just Commit Suicide?
January 16, 2017
Remember the oldie, "You Don't Mess Around With Jim"? The chorus goes like this: "You don't tug on superman's cape, You don't spit into the wind, You don't pull the mask off that old lone ranger, And you don't mess around with Jim." One of the lessons we learned last year is that what goes for "Jim" likely also goes for Peter Thiel, who is one of President-elect Donald Trump's leading supporters.
Top CRM Blogs of 2016: Countdown, Part 1
January 13, 2017
In a year when it seemed that CRM continued to blur into other technologies -- AI, the IoT, analytics, predictive tools -- there was no shortage of things to blog about. However, only a few bloggers really captured what was going on in CRM in 2016 and reflected the evolution of the technology in their own unique ways. Doing that is a great way to land on our list of the 20 Best CRM Blogs.
New Facebook Project Aims to Strengthen Journalism
January 12, 2017
Facebook on Tuesday unveiled the Journalism Project, which is designed to establish stronger ties with the journalism industry. Through the project, Facebook aims to bolster the quality of journalism on the network. Among other things, the project aims to tackle the fake news issue that flared during the U.S. presidential election and its aftermath. The project will foster collaboration with news organizations.
Apple May Show Up Fashionably Late at the Original TV Party
January 12, 2017
Apple reportedly plans to follow premium channels HBO and Showtime, as well as streaming services such as Netflix, Amazon and Hulu, in creating its own original TV shows and movies. The company may be negotiating agreements with veteran content producers to buy the rights to scripted television programs. It likely will offer its content through an over-the-top service similar to Netflix.
Gadget Ogling: The CES Spectacular Edition
January 12, 2017
Trust Razer to come up with something completely ridiculous that I need in my life immediately. Project Ariana is a projector that incorporates Razer's full-spectrum lighting system, Chroma. It uses a wide-angle lens to project images. Its 3D depth-sensing cameras detect objects in a room and adjust for them accordingly so that it still projects a flat image.
The Crystallization of Salesforce's IoT Strategy
January 12, 2017
While the general public's fascination with technology largely has been focused on the latest connected products unveiled at the recent CES conference in Las Vegas, many companies are trying to figure out where the real business opportunities lie in the long-awaited rise of the Internet of Things. One of the early proponents of IoT's unprecedented potential was Salesforce.com.
Oracle's Cloud Strategy: A Fine Balance
January 11, 2017
Oracle recently held a call for analysts to discuss its results for the last quarter, and there were multiple bright spots. It was much like a similar call 90 days previous, and together the calls drove home the conclusion that Oracle is turning into a cloud company. A casual observer might not be convinced, since the macro numbers show a company barely growing.
iPhone at 10: The Best Is Yet to Come?
January 10, 2017
It seems like yesterday -- not 10 years ago -- that Steve Jobs took the stage at MacWorld to debut Apple's latest new gadget: the iPhone. The iPhone was three devices in one, he declared. It was a widescreen iPod with touch controls, a revolutionary mobile phone, and a breakthrough Internet communications device. The iPhone went on to become a critical contributor to the company's success.
CES 2017's Magic
January 9, 2017
CES was a fascinating show this year. One of the things that made it so fascinating was that everyone and their brother had cars demonstrating one form of technology or another. It kind of makes me wonder what we'll see at the next car show -- PCs, drones, tablets and smartphones? That wasn't the only surprise at the show, though. Nvidia, long thought of as living in Intel's shadow, broke out.
Medium Slashes Staff, Aims to Fix 'Broken' Model
January 6, 2017
Medium, the once-promising platform led by Twitter cofounder Ev Williams, is losing about a third of its workforce and will undergo a radical overhaul to fix what the CEO called a "broken" business model -- advertising-supported online publishing. Williams touted the company's successes in a post announcing the layoffs, but said that change was needed to address several major business shortfalls.
Nvidia Lays Out Bold Strategy at CES
January 6, 2017
Nvidia offered a bold new strategy at this week's International CES in Las Vegas. The company, which has been a leader in hardware graphics technology for decades, recently has expanded into the realms of artificial intelligence, deep learning and automotive tech. Graphical support and video delivery will however remain a key component of the company's strategy, according to Nvidia CEO Jen-Hsun Huang.
Gadget Ogling: Floating Speakers, Neckbrace Audio, and Charming Caffeine Fixes
January 6, 2017
LG features twice in this edition of the column with two very different but similarly strange speakers. The "Levitating Portable Speaker" has as descriptive and accurate a name as the "Small Transparent Speaker" from last month's edition of this column. You can call it "PJ9" if you prefer the duller moniker. Yes, through the magic of electromagnets and a base station, this speaker will levitate and pump out audio in every direction.
Apple's Great App Store Sales May Not Signify Much
January 6, 2017
Apple's App Store racked up an all-time high of $240 million in sales on the first day of this year. On the whole, 2016 was a very good year for Apple devs, who earned more than $20 billion for their apps. "Apple has always had the most profitable ecosystem and app market in terms of revenue per user and price per app," said Holger Mueller, a principal analyst at Constellation Research.
Which Wireless Carrier Is Best for You?
January 5, 2017
Which wireless carrier is best? Many studies are undertaken every year, and while they are interesting and accurate, they often are not that useful in selecting the best carrier for you. Why? Simple. They are generic studies, but you are not a generic customer. If wireless performance were the same for every customer in every location, then the studies would be helpful -- but that's not the case.
Customer Service Takes a Turn
January 4, 2017
It's widely understood that new customer service channels such as social, email, knowledge bases and the like have left the service agent with harder problems to solve. Those channels are here to stay, because when they work well, they solve problems for pennies. It can cost many dollars to resolve an issue through the efforts of conventional agents. So there's a decided bias for self-service.
Bitcoin Rides the Uncertainty Wave
January 4, 2017
The price of bitcoin soared to a new three-year high on Monday, surpassing the $1,000 mark for the first time, in response to economic and geopolitical uncertainty in China following the U.S. presidential election. The price of bitcoin stood at more than $1,025 in late trading on Tuesday, after rising to nearly $1,030. The market cap was $16.49 billion, according to the CoinDesk index.
Looking Ahead to CES: This Will Be a Big One
January 2, 2017
CES week is here, and it's the one week of the year I look forward to looking back on. CES is a killer show -- not because you are up to your armpits in interesting new products, but because it is so spread out that it'll kill your legs as you hike all over the damn place. One year, I walked so much I actually ripped the soles off both shoes. This show is weird, in that it really comes too early.
Evernote Toes the Privacy Line
December 31, 2016
Caught off guard by a huge backlash, Evernote recently abandoned its plan to let staffers read customer notes under certain circumstances. The plan would have allowed staffers to review private customer notes as a means of assessing the accuracy of its new machine learning technology. The company made a mistake in judgment, Evernote CEO Chris O'Neil acknowledged.
Germany Could Ding Facebook for Fake News
December 30, 2016
The frenzied 2016 election cycle mercifully is over, but Facebook's fake news problem isn't going away. The company may face steep fines in Germany if it fails to address it satisfactorily. A bill slated for consideration next year would establish fines of up to $500,000 euros per day for each day that a fake news story persisted after notification of its falsehood was provided.
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