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Chris Bucholtz
For Great Customer Experiences, Design Great Employee Experiences
10/16/18 11:25 AM PT | CRM Buyer | 1037 Words

Four out of five CX professionals predicted their brand would compete with rivals completely (or nearly completely) on CX by late 2019, Gartner reported .

Within businesses, there are metrics, surveys and evaluations aplenty when it comes to CX. The problem...

John P. Mello Jr.
Apple Watch Goes All-In With Health and Fitness Focus
09/18/18 5:00 AM PT | TechNewsWorld | 1032 Words

FDA Selling Point
FDA clearance of the watch is something consumers may find compelling, observed Tuong Nguyen, senior principal analyst at Gartner , a research and advisory company based in Stamford, Connecticut.

"Although the technical FDA terminology -- 'cleared'...

Marton IllÚs
Why You Should Manage Your IoT Devices Like Employees
09/15/18 5:00 AM PT | E-Commerce Times | 988 Words

An estimated 20.4 billion Internet of Things devices will be deployed by 2020, according to Gartner , in what some have dubbed "the fourth industrial revolution." These connected devices are being manufactured to streamline everything we do. Smart fridges will be capable...

John P. Mello Jr.
Trio of New iPhones Expected in September
08/28/18 5:00 AM PT | TechNewsWorld | 1016 Words

"I think the larger screen will be a big draw," said Tuong Nguyen, a senior principal analyst at Gartner , a research and advisory company based in Stamford, Connecticut.

"Apple has been traditionally lagging in terms of having large-screen offerings equivalent...

Abhijit Shanbhag
From Browser to Buyer: How Smart Solutions Are Transforming E-Commerce
08/24/18 9:58 AM PT | E-Commerce Times | 1112 Words

By the year 2020, 85 percent of a client's relationship with a business will be managed without the need for human interaction, Gartner has predicted. The message seems to be clear: join the revolution or get out of the way.

E-commerce...

Denis Pombriant
Oracle Confronts Lawsuit on Its Path to the Cloud
08/18/18 5:00 AM PT | E-Commerce Times | 1102 Words

Analysts React
Shortly after the earnings call, Gartner issued a negative opinion of Oracle's progress in migrating to the cloud, and on March 20, Oracle shares fell 9.4 percent causing the pension fund to lose money. We know that for...

John P. Mello Jr.
Def Con Voting Machine Hacks Ruffle Feathers
08/14/18 7:33 AM PT | E-Commerce Times | 1024 Words

More Than Machines
"Def Con demonstrates how vulnerable the system is," remarked Avivah Litan, a security analyst at Gartner , a research and advisory company based in Stamford, Connecticut.

"It's just amazing the country is so lax at responding...

John P. Mello Jr.
Android Pie Is Filled with AI
08/08/18 5:00 AM PT | TechNewsWorld | 1237 Words

The Adaptive Battery feature appears to be compelling, acknowledged Tuong Nguyen, a senior principal analyst at Gartner , a research and advisory company based in Stamford, Connecticut. However, he is withholding judgment on the feature until the verdict from users comes in.

Denis Pombriant
The Social Utility 2
08/07/18 11:49 AM PT | CRM Buyer | 858 Words

The End of Hype
What's really happening, I believe, is that social is nearing the end of its "hypecycle." If you're unfamiliar with the term, it was coined by Gartner a while ago to describe the early market for an...

Rob Enderle
Behind Apple's Trillion-Dollar Company Numbers
08/06/18 10:48 AM PT | TechNewsWorld | 1561 Words

I wrote an internal paper on it and submitted it shortly before I left IBM to go to work for Dataquest, a market research firm (later acquired by the Gartner Group).

What I found was that the problems at IBM were being...

John P. Mello Jr.
Microsoft's New Skype Could Be Risky Gamble
07/18/18 5:00 AM PT | TechNewsWorld | 1026 Words

Easier Sharing
At 1080p, Skype will have an advantage over Apple FaceTime, Google Duo and Google Hangouts, and Facebook Messenger, which max out at 720p, noted Adam Preset, research director for digital workplace at Gartner .

"That might matter...

Richard Adhikari
What the GDPR Means for Small US Etailers
06/21/18 11:20 AM PT | E-Commerce Times | 1032 Words

"We have seen many small businesses ... exclude EU subjects from their clientele to avoid exposure to GDPR risks," observed Andrew Frank, distinguished analyst at Gartner .

"This could impact assumptions about the frictionless global nature of e-business," he told the...

Denis Pombriant
SAP Discovers CRM
06/06/18 7:00 AM PT | CRM Buyer | 772 Words

The ERP market is mature, and CRM will double in size to US$66 billion between 2016 and 2021, compared to ERP's growth to $39 billion in the same span, Gartner has predicted. Clearly, SAP is looking for new markets.

There's nothing wrong...

John P. Mello Jr.
FBI Declaws Russian Fancy Bear Botnet
05/25/18 5:00 AM PT | TechNewsWorld | 877 Words

"Router makers are building more security into their routers, and hopefully these kinds of attacks will be pre-empted in the future," Gartner Security Analyst Avivah Litan told TechNewsWorld.

Router makers have been paying attention to disclosed vulnerabilities and doing their best...

John P. Mello Jr.
Android P Tackles Phone Addiction, Distraction
05/10/18 5:00 AM PT | TechNewsWorld | 849 Words

Personal Touch
Android P shows Google wants to make the OS more personal and relevant for individuals, noted Brian Blau, a research director at Gartner .

"There's a lot of new features in Android, but they all center on...

Richard Adhikari
CRM Tops Software Sales Charts Worldwide
04/11/18 9:54 AM PT | CRM Buyer | 659 Words

DBMS had worldwide revenues of $36.8 billion last year, and it "has been the biggest software segment for years, noted Julian Poulter, research director at Gartner .

CRM software will be the fastest-growing software market in 2018, with a growth rate of...

John P. Mello Jr.
Curves, Gestures May Be in iPhone's Future
04/05/18 10:02 AM PT | TechNewsWorld | 695 Words

The technology could be used for more than just answering phone calls and opening apps, noted Gartner analyst Tuong Nguyen.

"It could be used to enlarge the user experience," he told TechNewsWorld.

"It could be folded into an umbrella of...

Richard Adhikari
Customer Experience Revolution Ahead: Gartner
02/24/18 11:00 AM PT | CRM Buyer | 680 Words

... have begun overhauling the way they handle customer experiences, suggested Gene Alvarez, managing vice president at Gartner , at the firm's customer experience event in Tokyo earlier this week. Twenty percent of brands will abandon their mobile apps by 2019, he predicted,...

Jeffrey M. Kaplan
To Win in the New Delivery Economy, Go to the Cloud
02/12/18 3:10 PM PT | E-Commerce Times | 861 Words

Given the more complicated and demanding nature of fulfillment and logistics, the supply chain management market will jump nearly 50 percent over the next four years, from US$13 billion in 2017 to $19 billion by 2021, Gartner has predicted.

During the...

John P. Mello Jr.
Intel's Smart Peepers Look Smart, Too
02/06/18 12:30 PM PT | TechNewsWorld | 940 Words

Vaunt is a clear sign that wearable display technology is quickly advancing, said Brian Blau, a research director at Gartner .

"Vaunt represents a form factor that any technology provider would see as a great next step, as it's one that...

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What best describes your attitude toward social networks and politics?
The value of engaging in serious political discourse outweighs the negatives.
Most of the political conversations seem overheated and ignorant.
Social networks provide a lot of very good political information from reliable sources.
Almost every political post I see is skewed or totally fake.
Political interactions on social networks simply mirror those in the real world.
Social networks remove inhibitions, bringing out the worst in people and politics.