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Paul Korzeniowski
Social CRM: What's Working, What Ain't
02/19/09 4:00 AM PT | CRM Buyer | 899 Words

Friends lists have become prime currency in cyberspace today. "Since so many consumers have adopted social networks as a new way of interacting, businesses are trying to catch up and use it to increase awareness -- and ideally sales -- of their products and services," Paul ...

Paul Korzeniowski
Maximizing VoIP Benefits in the Call Center
01/21/08 4:00 AM PT | CRM Buyer | 939 Words

These newfound abilities have also spurred adoption of the outsourcing of CRM functions. "Because companies have more flexibility in where their call centers can be located and how they answer customer calls, many are using VoIP to help with outsourcing their call centers," said Paul ...

Paul Korzeniowski
NASA Lends Crime Fighters a Hand
02/07/06 5:00 AM PT | TechNewsWorld | 841 Words

Video Cleanup
Hathaway and his colleague, atmospheric scientist Paul Meyer, developed VISAR at NASA's Marshall Space Flight Center in Huntsville, Alabama. Hathaway spends most of his day studying the impact of violent explosions on the Sun, and Meyer examines hazardous...

Paul Korzeniowski
New MPEG Standard Starts to Take Shape
09/20/05 5:00 AM PT | TechNewsWorld | 900 Words

Initially HD services revolved around special content, such as sports and movies. "As soon as football season starts, a number of individuals purchase HD televisions and sign up for HD video services," said Paul O'Donovan, a program analyst at Gartner Group. Recently,...

Paul Korzeniowski
Pharming Attacks Outwit Even Savvy Surfers
03/30/05 5:00 AM PT | TechNewsWorld | 942 Words

"There have been a few instances where hackers have taken over search engines and redirected unsuspecting users to fraudulent Web sites," said Paul Luehr, vice president and deputy general counsel at Stroz Friedberg, LLC, a consulting firm specializing in computer security .

Paul Korzeniowski
Wireless Carriers Seek Churn Downturn
01/04/05 5:00 AM PT | TechNewsWorld | 960 Words

As a result, a growing number are switching services (a process dubbed "churn"), and their decisions are making it quite difficult for carriers to make a profit . "Finding ways to reduce churn is the number one initiative for just about every wireless carrier," said Paul ...

Paul Korzeniowski
Carriers Wrestle To Work Out VoIP Kinks
10/16/04 1:30 AM PT | TechNewsWorld | 1126 Words

"The interfaces needed so usage data (which end users are accessing the network and what services they are using) can pass from one carrier's network to another carrier's network are not as well defined for VoIP networks as they are for PSTN connections," said Paul ...

Paul Korzeniowski
Squeezing More Room from WAN Bandwidth
10/07/04 5:00 AM PT | TechNewsWorld | 1016 Words

Like many organizations, the U.S. Army Corps of Engineers noticed an ever-increasing volume of traffic on its frame relay network ,...

Paul Korzeniowski
VoIP Looms Large, But Problems Persist
09/28/04 6:00 AM PT | TechNewsWorld | 1092 Words

"The interfaces needed so [that] usage data [information regarding which end users are using which services] can pass from one carrier's network to another carrier's network are not as well defined for VoIP networks as they are for PSTN connections," said Paul ...

Paul Korzeniowski
Personal Video Players May Be Next Big Wave
07/31/04 1:30 AM PT | TechNewsWorld | 892 Words

Users could watch episodes of their favorite TV shows or focus on areas of special interest. "I have copies of every music video ever recorded in a library and like watching them from time to time," Gartner analyst Paul O'Donohue said. "But...

Paul Korzeniowski
The Laptop Buyer's Burden: HDD or SSD?
02/12/09 4:00 AM PT | TechNewsWorld | 910 Words

They are the next ballyhooed storage technology: Solid state drives (SSDs) are faster and more energy efficient than their popular siblings,...

Paul Korzeniowski
Gift Cards in a Gloomy Economy: A Losing Bet?
01/20/09 4:00 AM PT | CRM Buyer | 1011 Words

They may not be the most thoughtful presents in the world, but they sure are convenient. Gift cards relieve shoppers of...

Paul Korzeniowski
Wireless Technology: Worlds Apart
12/16/08 4:00 AM PT | TechNewsWorld | 880 Words

The Asian cellular phone market is something of a paradox. Countries such as Japan and South Korea have invested the equivalent...

Paul Korzeniowski
Can Google Crack the Mobile Advertising Nut?
12/12/08 4:00 AM PT | E-Commerce Times | 1257 Words

Google: The name conjures up images of a brilliant company, one able to anticipate customer desires and consistently deliver leading-edge technology...

Paul Korzeniowski
Cable's Customer Satisfaction Tangle
12/02/08 4:00 AM PT | CRM Buyer | 845 Words

Cable companies and customer satisfaction: The two terms are often considered antithetical. Through the years, these corporations have earned a reputation...

Paul Korzeniowski
Home Networking: More Than Entertainment
11/05/08 4:00 AM PT | TechNewsWorld | 929 Words

Increasingly, consumers are connecting their stereos, plasma TVs, DVRs, PCs, laptops and gaming systems to intelligent entertainment systems designed to record,...

Paul Korzeniowski
Law and the Internet, Part 2: A Little Help From the Pros
10/20/08 4:00 AM PT | E-Commerce Times | 996 Words

Part 1 of this two-part series focuses on online document services through which users can conduct legal business without the...

Paul Korzeniowski
Law and the Internet, Part 1: A Little Self-Help
10/13/08 4:00 AM PT | E-Commerce Times | 791 Words

The Internet often has the effect of eliminating the middle man and enabling consumers to complete tasks directly. While these changes...

Paul Korzeniowski
The TV Ad Exodus, Part 2: Melding With the Web
09/20/08 4:00 AM PT | E-Commerce Times | 929 Words

Part 1 of this two-part series discusses the efforts made by the television industry to maintain advertising's relevance in the...

Paul Korzeniowski
The TV Ad Exodus, Part 1: Beyond the 30-Second Spot
09/13/08 4:00 AM PT | E-Commerce Times | 983 Words

You come home one night and want to catch up on a local sporting event or your favorite show. You sit...

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Where do you stand in the Net neutrality debate?
The FCC's plans to roll back the Net neutrality rules will be good for business.
The Internet is an essential utility, and all users should get equal access.
I oppose Net neutrality because I have conservative views.
I favor Net neutrality because I have liberal views.
The controversy is overblown -- the Internet will be fine either way.
I have no idea what Net neutrality means to me personally.