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Richard Adhikari
Data Modeling Is Key in New Customer Insight Platform
12/15/17 5:00 AM PT | CRM Buyer | 668 Words

Heap on Tuesday introduced a new feature set for its autonomous customer insight platform. Among the additions: Non-destructive data modeling...

Richard Adhikari
Google Reveals What Searchers Wanted in 2017
12/14/17 10:33 AM PT | TechNewsWorld | 617 Words

The iPhone 8 and iPhone X ranked No. 2 and No. 3 respectively in overall searches on Google this year, and...

Richard Adhikari
New B2B Payments Platform Reaches Across Borders
12/12/17 10:15 AM PT | E-Commerce Times | 623 Words

Nanopay has unveiled a new platform that will let companies process business-to-business payments between bank accounts across borders. The platform,...

Richard Adhikari
Qualcomm Unveils Powerful New Snapdragon SoC
12/08/17 2:25 PM PT | TechNewsWorld | 648 Words

Qualcomm on Wednesday announced the Snapdragon 845 Mobile Platform, a System on a Chip built for immersive multimedia experiences including extended...

Richard Adhikari
Machines Could Become Driving Force Behind CX
12/06/17 3:37 PM PT | CRM Buyer | 627 Words

Customer experience improvements have become an important part of companies' digital transformations, according to survey results Mitel released Tuesday. More than...

Richard Adhikari
B2B Tech Marketers Have Work Cut Out for Them
12/04/17 1:54 PM PT | E-Commerce Times | 708 Words

Product reliability and ease of use are key for business-to-business technology marketers, according to a recent survey of technology product and...

Richard Adhikari
MacOS High Sierra Flaw Creates High Anxiety
11/29/17 3:37 PM PT | TechNewsWorld | 704 Words

Apple on Wednesday released Security Update 2017-001 to fix a serious flaw revealed earlier via Twitter. The patch is available for...

Richard Adhikari
New AI Tool Distinguishes Between What Customers Say and What They Mean
11/28/17 2:48 PM PT | CRM Buyer | 630 Words

Genesys on Monday unveiled a new integration between its customer management solution, Genesys PureCloud, and Amazon Lex at the annual...

Richard Adhikari
Everybody Talks About CX, but Nobody Does Anything About It
11/21/17 5:00 AM PT | CRM Buyer | 652 Words

Customer experience quality didn't improve in the retail industry this year, despite keen competition among online retailers, according to Forrester's U.S....

Richard Adhikari
E-Commerce Provides Fertile Ground for B2B Growth
11/19/17 9:00 AM PT | E-Commerce Times | 626 Words

Business-to-business firms view increased online activity as an effective way to boost their growth, according to a new report from CloudCraze...

Richard Adhikari
New Integration Improves Engagement for B2B Marketers
11/17/17 5:00 AM PT | CRM Buyer | 608 Words

BrightFunnel this week announced the integration of its BrightFunnel Revenue Intelligence Suite with Microsoft Dynamics. The integration will let enterprise...

Richard Adhikari
IBM Adds 2 New Processors to Quantum Computing Ecosystem
11/13/17 12:32 PM PT | E-Commerce Times | 611 Words

IBM on Friday announced 20-qubit and 50-qubit quantum processors for its IBM Q early-access commercial systems. The 20-qubit processor -- featuring...

Richard Adhikari
Microsoft Partners Up to Boost Windows Defender Threat Detection
11/09/17 3:16 PM PT | E-Commerce Times | 528 Words

Microsoft on Wednesday announced agreements to integrate threat detection products from Bitdefender , Lookout and Ziften into Windows Defender, extending security...

Richard Adhikari
5 Ways Etailers Can Make Online Shoppers Feel Safe
11/08/17 12:01 PM PT | E-Commerce Times | 664 Words

At least 145 million Americans -- half the population of the United States -- were impacted by the recent data breach...

Richard Adhikari
The Long Black Friday Shopping Day Has Dawned
11/06/17 1:55 PM PT | E-Commerce Times | 600 Words

Black Friday falls on Nov. 23 this year, but retailers already have begun to promote the huge discounts they plan to...

Richard Adhikari
New Relationship Marketing Hub Aims to Goose Conversion Rates
11/03/17 5:00 AM PT | CRM Buyer | 578 Words

Optimove this week released a new version of its relationship marketing hub. Optimove 6.0 lets users automate targeted marketing campaigns...

Richard Adhikari
Sony's Aibo Resurrected From Robot Pet Cemetery
11/02/17 11:28 AM PT | TechNewsWorld | 666 Words

Sony on Wednesday revived its robot dog, Aibo, which it put down, so to speak, in 2006. The autonomous entertainment robot...

Richard Adhikari
6 Ways E-Commerce SMBs Can Offer Great Customer Service on a Tight Budget
11/01/17 10:04 AM PT | E-Commerce Times | 537 Words

Keeping customers satisfied is the No. 1 priority of any retail business. Technological advances such as interactive voice response systems, chatbots,...

Richard Adhikari
With Gamification, CRM Is a Brand New Ball Game
10/27/17 5:00 AM PT | CRM Buyer | 803 Words

Advances in technology -- including speech analytics, metrics, a wider array of scrabble data, and perhaps even big data -- are...

Richard Adhikari
Noon Home Debuts New Way to Light Up Your Life
10/26/17 2:47 PM PT | TechNewsWorld | 679 Words

New company Noon Home officially launched on Thursday and simultaneously unveiled its Noon Smart Lighting System, after two years of raising...

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