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Denis Pombriant
Creeping Decentralization and CRM
12/13/17 1:42 PM PT | CRM Buyer | 806 Words

There are two important examples of decentralization happening right now that will affect CRM in healthcare and philanthropy, and that's just the start.

CRM in Healthcare
Big drugstore chain CVS and health insurance giant Aetna recently agreed to merge. The...

Richard Adhikari
Data Modeling Is Key in New Customer Insight Platform
12/15/17 5:00 AM PT | CRM Buyer | 668 Words

"The other features are expected if you want to play in this space," he told CRM Buyer.

The Advent of Sources
Heap's Sources analytics tool integrates with 18 third-party services to let users gain insights into the effectiveness of...

Chris Bucholtz
The Strange Bedfellows That Make Sales AI Work
12/11/17 3:45 PM PT | CRM Buyer | 1268 Words

Data from all aspects of sales -- from CRM data to compensation management to sales training and enablement to configure price quote (CPQ) -- can and should be part of what's used for training AI. The key question is, what do you...

Richard Adhikari
Google Reveals What Searchers Wanted in 2017
12/14/17 10:33 AM PT | TechNewsWorld | 617 Words

The iPhone 8 and iPhone X ranked No. 2 and No. 3 respectively in overall searches on Google this year, and...

Richard Adhikari
New B2B Payments Platform Reaches Across Borders
12/12/17 10:15 AM PT | E-Commerce Times | 623 Words

Nanopay has unveiled a new platform that will let companies process business-to-business payments between bank accounts across borders. The platform,...

Richard Adhikari
Everybody Talks About CX, but Nobody Does Anything About It
11/21/17 5:00 AM PT | CRM Buyer | 652 Words

"This is why CX is in a confused state," he told CRM Buyer.

Perhaps familiarity breeds contempt, suggested Michael Jude, research manager at Stratecast/Frost & Sullivan .

"We see the same thing in brick-and-mortar retail, where competition increases [customer] expectations,"...

Richard Adhikari
New AI Tool Distinguishes Between What Customers Say and What They Mean
11/28/17 2:48 PM PT | CRM Buyer | 630 Words

The Amazon Lex integration will help Genesys PureCloud users harness information on customer intent within an IVR flow, he told CRM Buyer.

What PureCloud Users Will be Able to Do
Users will be able to consolidate multiple interactions into...

Richard Adhikari
Machines Could Become Driving Force Behind CX
12/06/17 3:37 PM PT | CRM Buyer | 627 Words

"We're headed to completely unified experiences across both online and off," Dugan told CRM Buyer.

A consumer's in-store preferences will need to be incorporated online and vice versa, she said, and "this will likely mean the adoption of AR and VR."...

Richard Adhikari
Qualcomm Unveils Powerful New Snapdragon SoC
12/08/17 2:25 PM PT | TechNewsWorld | 648 Words

Qualcomm on Wednesday announced the Snapdragon 845 Mobile Platform, a System on a Chip built for immersive multimedia experiences including extended...

Denis Pombriant
Cool Effect
12/08/17 10:34 AM PT | CRM Buyer | 810 Words

Dreamforce is a bit like a holiday feast in that there are usually leftovers to savor. One of the stories that...

Vivian Wagner
3 Ways to Buff Up Your Website and Do More Business
12/04/17 3:31 PM PT | E-Commerce Times | 789 Words

Let's face it: Your website is central to your e-commerce business. There's no way around that. Upgrading your website is one...

Richard Adhikari
B2B Tech Marketers Have Work Cut Out for Them
12/04/17 1:54 PM PT | E-Commerce Times | 708 Words

Product reliability and ease of use are key for business-to-business technology marketers, according to a recent survey of technology product and...

Denis Pombriant
CPQ's Other Life
11/30/17 2:32 PM PT | CRM Buyer | 763 Words

Configure, Price, Quote systems have a name problem. When they debuted, their basic functions gave a name to the category that...

Richard Adhikari
MacOS High Sierra Flaw Creates High Anxiety
11/29/17 3:37 PM PT | TechNewsWorld | 704 Words

Apple on Wednesday released Security Update 2017-001 to fix a serious flaw revealed earlier via Twitter. The patch is available for...

Richard Adhikari
E-Commerce Provides Fertile Ground for B2B Growth
11/19/17 9:00 AM PT | E-Commerce Times | 626 Words

Business-to-business firms view increased online activity as an effective way to boost their growth, according to a new report from CloudCraze...

Richard Adhikari
Nimble's Social CRM Finds Its Way Into Office 365
09/21/17 3:55 PM PT | CRM Buyer | 562 Words

... sales and marketing software provider Nimble and cloud services consultant NeoCloud on Thursday announced a partnership to deliver a simple, affordable contact management and CRM package for Microsoft Office 365 and GSuite users. NeoCloud has agreed to bundle Nimble CRM into all...

Richard Adhikari
With Gamification, CRM Is a Brand New Ball Game
10/27/17 5:00 AM PT | CRM Buyer | 803 Words

CRMGamified released Motivation Engine 3.0 in 2015, a version of its gamification platform tailored for Microsoft Dynamics CRM.

Microsoft itself purchased gamification platform FantasySalesTeam in 2015, and has a website dedicated to gamification help and training.

"Gamification capabilities have...

Richard Adhikari
New BPM, CRM Features Aim to Speed Strategy Execution
09/30/17 11:00 AM PT | CRM Buyer | 625 Words

"It happens to be the number of updates and enhancements we were able to release for 7.11," he told CRM Buyer. "We're determined with each release to address as many requests and great ideas as possible."

Bpm'online is "an agile organization,...

Denis Pombriant
Oil Patch CRM
10/31/17 6:00 AM PT | CRM Buyer | 753 Words

The headline supplies all the reasons: "Saudi Arabia's Grand Plan to Move Beyond Oil: Big Goals, Bigger Hurdles." At first glance, this doesn't ring any CRM bells, but maybe it should. Why would any business or business-state contemplate moving out of its sweet...

Richard Adhikari
New Integration Improves Engagement for B2B Marketers
11/17/17 5:00 AM PT | CRM Buyer | 608 Words

The integration will let Microsoft Dynamics CRM customers leverage BrightFunnel's advanced global filtering capabilities, machine learning, and account-based functionality to optimize and accelerate the buyer's journey.

Microsoft Dynamics customers also will be able to better optimize and plan marketing budgets quarter-over-quarter.

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