If Dell really wants to improve customer service, they really need to look someplace other than manufacturing for ideas about how to do...

Don’t blame the manufacturer. Dell intentionally booby-trapped its own merchandise, so that I have to spend 60% of my surf time to clear Dell’s pop-ups—about 15 seconds of interruption after every 10 seconds of reading.
There is a link on Dell's pop-up, purportedly explaining...

We were going to replace a Dell 450 with a new Dell 8300. Our biggest
concern is having solid customer support to back our investment in a computer.
So we have decided to purchase an HP. One posting on cnet.com was from a guy who...

... sent this email to Michael Dell today:
Michael,
I'm very happy with my three Dell machines at home, excellent quality for the money.
I was very interested to see that Dell was recalling some support from overseas (http://www.technewsworld.com/perl/story/32248.html), but not happy to see that you...

... author's analysis regarding the Dell 20" monitor versus the Apple Cinema displays is in err:
.
"Apple's cinema displays are more than that. They're intended to function at the core of digital production environments. Thus all three models, from the 20 inch to the...

As a result, I gave up on trying to get the computer replaced (and, by the way, I was advised that if they did replace it, I would only get a refurbished machine). Dell sent a new motherboard, new cpu, new HD and...

I called Dell support, was dragged through their scripted non-help and ultimately led to the trough of reloaded operating systems. After hours of personal labor getting that job done, the problems immediately resurfaced. Dell's recommendation: replace the hard drive. I waited five days...

... All the Dell calls are directed first to Ireland (hope so). Of course they are no good in English as UK / US people. But for EMC product they are very proficent for diagnosis / problem solving. But Dell product no way!...

... worked with both Dell and Gateway machines and customers for a number of years, I have seen a definite divide between the way each company does business. Dell machines have become more dependable over the years, while gateway PCs are becoming less...

... watched what appeared to be a similar lead on the killed Dell (Nasdaq: DELL) MP3 player. Information got leaked, and Apple's supporters turned perceptions of the product so negative that Dell never released it."

Never released? The product was called...

... I'm wonderin how much free advertising the poor guy got by Dell red-flagging his order and then kickin up a stink about it. Kudos to Dell for having a system that watches for these things. Give it a rest, pal, you got...

... it sounds like Dell made a mistake by automatically cancelling the order instead of checking it out first. Mistakes happen. And it sounds like they made amends. But hey, I applaud Dell for at least having a system in place to red-flag...

... don't see how Dell is anything like Apple: they make cheap pc's for the windows market, abandon Linux at the first opportunity, and have decent sales of pc's servers and networking gear to the enterprise market but only their pc's have made...

Support is something else you get with full retail versions and would be very easy to integrate with Dell's existing support. Have a hardware problem? Call Dell direct. Having a problem with the OS? Call SuSE or RedHat or whoever, depending on...

... tried to contact the tech support of Dell on my mobile from 10.10AM of August 18, 2008. Till 12.15 PM i was trying to get some tech support but all i got was the cryptic message "all the technical representatives are still...

I have just spent over 1 hour trying to get Dell to help me with a problem. First I get the Philipines and then India. Neither could help. Does not matter that I have extended warranty, they do not want to sent a...

Since, I have NEVER had a question of mine resolved by Dell tech support. I have totally given up on it. I use Microsoft communities or Dell communities now. I repeat. I have never had a problem resolved via a call to a...

When you call into Dell, you expect to
talk with someone who not only speaks English,
but someone who understands you as an
American.
I recently had a problem with a system I
bought from Dell dealing with the OEM
software, and speaking with someone from
customer care in...

It seems Dell got the message,but is only responding to the corporate consumer,leaving the individual to his-her own resourcces and frustrations.
Am I correct in assuming that the "individual consumer" is still at the mercy of techs in India?? This is not a slam...

When you buy their proprietary product, you get all the limitations that go with it, without the advantages of buying from the innovator. DELL, on the other hand, sells standard PCs with open architectures that will accept unique add-in cards. That, along...