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Denis Pombriant
Cool Effect
12/08/17 10:34 AM PT | CRM Buyer | 810 Words

Carbon Credits
When it came time to pick a mitigation partner, Salesforce went to its partner ecosystem and its foundation for a solution and found Cool Effect , a nonprofit dedicated to helping individuals, organizations and businesses support carbon emission-reduction...

Jack M. Germain
New Open Platform Helps Enterprises Manage Their Own Cloud Services
12/06/17 11:03 AM PT | LinuxInsider | 844 Words

That approach is central to CoreOS' new version of Tectonic, and its ability to support automated container functions within hybrid and multiplatform IT infrastructures, King told LinuxInsider.

"It should meet many or most of the needs of enterprise customers that deploy...

Denis Pombriant
Revisiting Show Season
11/14/17 2:58 PM PT | CRM Buyer | 848 Words

Service has its own rich tool set, most significantly analytics married to multichannel abilities to take customers from beginning to end of a support journey without necessarily bringing in a human.

In all of this, businesses have been freeing up employee time...

Richard Adhikari
New AI Tool Distinguishes Between What Customers Say and What They Mean
11/28/17 2:48 PM PT | CRM Buyer | 630 Words

Genesys on Monday unveiled a new integration between its customer management solution, Genesys PureCloud, and Amazon Lex at the annual AWS re:Invent conference, ongoing in Las Vegas through Friday. The integration will help businesses build and maintain conversational interactive voice response flows that...

David Jones
Amazon Denies Rumored Plans for Ad-Supported Prime Video Service
11/14/17 11:31 AM PT | E-Commerce Times | 645 Words

Support for Ad-Supported Content
Over-the-top viewing remains a powerful medium in terms of engagement with advertisers, according to a report the Interactive Advertising Bureau released Monday. After linear television, more viewers watch OTT programming than any other.

Fifty-six percent...

John P. Mello Jr.
Risky Scripts Pose Threat to Web Surfers, Say Researchers
11/28/17 11:24 AM PT | TechNewsWorld | 1166 Words

The scripts also can be used for support and to troubleshoot user problems, Beardsley added.

Peeping Scripts
However, the extent of data collected by the scripts far exceeds user expectations, according to researchers Steven Englehardt, Gunes Acar and Arvind...

David Jones
Google Gives Job Searchers Salary, Location Details
11/16/17 12:15 PM PT | E-Commerce Times | 595 Words

Google this fall announced plans to launch a beta phase of its Cloud Job Discovery technology with support in more than 100 languages.

Hays, a professional recruiting firm, was able to use Cloud Job Discovery to help it place thousands of...

David Jones
AI-Powered Mobile Chatbots Promise More Efficient Customer Service
10/09/17 1:46 PM PT | CRM Buyer | 622 Words

Helpshift's new Web Chat application uses artificial intelligence to help companies release scalable chatbots that can automate customer service through real-time interactions. The new AI-based tool, released last week, will boost Helpshift customers' ability to provide enterprise-grade support to their customers, according to...

Richard Adhikari
6 Ways E-Commerce SMBs Can Offer Great Customer Service on a Tight Budget
11/01/17 10:04 AM PT | E-Commerce Times | 537 Words

Technological advances such as interactive voice response systems, chatbots, omnichannel accessibility and robotics have helped many large e-commerce companies improve customer satisfaction rates. However, these options require financial and manpower resources that small and mid-sized firms often don't have, so SMBs have to...

Denis Pombriant
Dreamforce Pivot
11/09/17 11:05 AM PT | CRM Buyer | 879 Words

The emphasis this time seems to be on delivering what we used to call "whole product" -- the constellation of product, policies, procedures, and anything else that delivers customer nirvana.

In the last few years, our focus has been mostly around the...

Vivian Wagner
Helpshift VP Tushar Makhija: Not All Customers Will Help You Make Money
10/17/17 2:21 PM PT | CRM Buyer | 798 Words

Tushar Makhija CRM Buyer: Why is in-app support an important thing for good customer service and CRM?

Tushar Makhija: It's about the experience. As services are getting more and more mobile , service needs to get mobile as well. If you look...

Denis Pombriant
OpenWorld 2017
10/10/17 3:18 PM PT | CRM Buyer | 854 Words

... spent last week at Oracle's customer event, OpenWorld 2017, in San Francisco. When I wasn't drinking from an information fire hose, it was alternately fascinating and exhausting. There were major announcements in database, blockchain, artificial intelligence , cybersecurity, and other stuff I'm...

Denis Pombriant
The Vision Thing
09/15/17 5:00 AM PT | CRM Buyer | 771 Words

Marketplace Diffusion
All of this leverages existing customer technologies, mostly in handheld devices. This is important, because it reduces the time it takes to diffuse the solution throughout the marketplace.

If, for instance, these vision solutions required special cameras...

Denis Pombriant
Show Season
10/04/17 11:21 AM PT | CRM Buyer | 823 Words

This is traditionally the beginning of attempts at closing the calendar year on a high note, as CRM vendors work to garner customer dollars based on the promises of new technologies unveiled at conferences. Coming in November, there is Dreamforce. If past is...

Denis Pombriant
Oil Patch CRM
10/31/17 6:00 AM PT | CRM Buyer | 753 Words

However, there's a lot of work to be done and investment to be made before electricity can take over the workload that fossil fuels currently support.

The sooner we stop burning fossil fuels, the better off we'll be. You might think...

John P. Mello Jr.
Apple Releases Retro Version of iTunes
10/11/17 2:37 PM PT | TechNewsWorld | 611 Words

Apple said it would not provide support for the retro version of iTunes. Pacifier for Enterprises "iTunes is a way that some enterprises distribute their proprietary iOS apps to employees, particularly in areas where there isn't strong cellular connectivity," said Ross Rubin,...

Denis Pombriant
Finally Oracle
09/20/17 2:59 PM PT | CRM Buyer | 797 Words

Oracle is the last major software vendor to adopt the cloud as its primary medium, and while it will support its legacy customers as long as necessary -- it has a good history of loyalty to customers in this regard -- there's no...

John P. Mello Jr.
Facebook Messenger Jumps to Business Websites
11/08/17 5:00 AM PT | CRM Buyer | 758 Words

... on Tuesday announced that it was preparing a plugin to its popular Messenger platform that will allow a website's visitors to chat with a human or bot without leaving the location. Customer Chat is one of a number of changes in the...

Richard Adhikari
New Mobile App Promises Full B2B E-Commerce Experience
09/19/17 4:33 PM PT | CRM Buyer | 577 Words

The app supports everyone involved in the B2B e-commerce experience, Insite said -- from customers to channel partners, to field sales and support teams.

Companies purchasing the app can tailor its functions to specific roles and responsibilities by delivering customer-specific product catalog...

David Jones
PayPal Lets Messenger Users Send Money to Buddies
10/20/17 1:47 PM PT | E-Commerce Times | 625 Words

PayPal also introduced its first-ever customer service bot, which gives Messenger customers payment and account support right in the app.

An agreement struck last year with Facebook allowed 2.5 million PayPal customers in the U.S. to connect their accounts with Messenger and...

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