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Richard Adhikari
Fresh Funds Help BorderX Open Chinese E-Commerce Market to West
05/10/18 10:05 AM PT | E-Commerce Times | 643 Words

It offers fully localized product content, extensive marketing tailored to the local market, international payment options, international logistics and customs handling, and in-app customer service.

BorderX claims more than 3 million shoppers, and 70 percent of sales comes via original content.

...

Jack M. Germain
OpenShift Brings Full Cross-Platform Flexibility to Azure Cloud
05/10/18 5:00 AM PT | LinuxInsider | 913 Words

The fully managed integration of OpenShift on Azure means that Microsoft and Red Hat will join to engineer, operate and support the platform.

That combined support will keep it up-to-date with a single unified bill and an integrated support experience, so that...

Chris Bucholtz
AI May Be Secret Weapon to Retain Sales Talent
05/09/18 9:59 AM PT | CRM Buyer | 950 Words

However, the excitement over using AI to organize customer information overshadows another use of AI that could be equally lucrative. AI also can be used to look inward and solve pressing sales issues -- for example, sales churn.

Annual sales turnover rates...

Rob Enderle
Solving Tech's Diversity Problem
05/07/18 5:00 AM PT | TechNewsWorld | 2212 Words

Some time back he asked the most powerful woman at Dell, Chief Customer Officer Karen Quintos , to spearhead an effort to fix the problem. I was one of a small group of analysts who were invited to hear a talk by a...

Richard Adhikari
Customer Experience Revolution Ahead: Gartner
02/24/18 11:00 AM PT | CRM Buyer | 680 Words

... have begun overhauling the way they handle customer experiences, suggested Gene Alvarez, managing vice president at Gartner , at the firm's customer experience event in Tokyo earlier this week. Twenty percent of brands will abandon their mobile apps by 2019, he predicted,...

Denis Pombriant
Healthcare, CRM's New Vertical
03/14/18 10:16 AM PT | CRM Buyer | 877 Words

... might offer the best example of the potential for vertical market or industry-oriented customer relationship management, but most people in CRM may not understand or realize this. Healthcare is, after all, a bit of a stretch from what we do in the...

Denis Pombriant
It's Getting Lonely at Quota Club
03/27/18 11:01 AM PT | CRM Buyer | 887 Words

Whatever the analysis this all suggests that some attention paid to how people sell and how we support them might pay real dividends.

My Two Bits
One of the great things about CSO Insights is that it has been collecting...

Richard Adhikari
New Platform Boosts Intelligence in Bot Interactions
04/03/18 5:00 AM PT | CRM Buyer | 656 Words

Jacada has released V. 10.0 of its Jacada Interact platform, which supports its new Autonomous Customer Experience Suite. The CX Suite, which debuted last week, lets enterprises design and automate assisted-service or self-service business flows, and then use them in multiple channels to...

John K. Higgins
Federal Programs to Spur Private Sector IT Engagement
04/20/18 5:00 AM PT | E-Commerce Times | 1115 Words

Not surprisingly, the technology sector expressed strong support for the program. Funding the MGT Act through the ITMF "is a critical step in protecting our nation's IT systems from cyberattacks and ensuring the government is using state-of-the-art technologies to better serve our...

Rob Enderle
Most Companies Have No Idea Where They Are Going
03/05/18 10:57 AM PT | TechNewsWorld | 1819 Words

What I find interesting, however, is the embedded advice from Karen Quintos, the chief customer officer at Dell: "Stronger human-machine partnerships will result in stronger human-human relationships, as companies take a customer-first approach and lead with insights. By applying machine learning and...

Jack M. Germain
Red Hat Adds Zing to High-Density Storage
02/28/18 2:59 PM PT | LinuxInsider | 983 Words

By providing Zing with JBoss Data Grid, Red Hat has extended support for persistent operation of Java instances that can manage up to 8 terabytes of memory. This memory design reduces the number of nodes needed in the cluster and simplifies deployment...

Jack M. Germain
New RHEL Locks In Hybrid Cloud Growth
04/12/18 11:25 AM PT | LinuxInsider | 1419 Words

The most critical changes: Full support for Buildah, an open source utility that enables developers to build containerized applications without requiring a full container runtime engine or daemon; Enhancements to Cockpit, an open source systems management tool that simplifies complex system management...

Richard Adhikari
CRM Tops Software Sales Charts Worldwide
04/11/18 9:54 AM PT | CRM Buyer | 659 Words

... customer relationship management software revenues totaled US$39.5 billion in 2017, eclipsing database management systems, the former market leader. DBMS had worldwide revenues of $36.8 billion last year, and it "has been the biggest software segment for years, noted Julian Poulter, research director...

Richard Adhikari
Adobe Hones Target's Personalization Tools
03/29/18 11:01 AM PT | CRM Buyer | 656 Words

Adobe this week introduced three features to its Target application in an effort to improve customer experiences through increased personalization: New Personalization Insights reports; Propensity score model comparisons; and Real-time customization models. These new features give users enhanced transparency and customization of Adobe...

Rob Enderle
Chaos Threatens Tech Takeover
03/26/18 10:29 AM PT | TechNewsWorld | 1753 Words

As for Facebook, I get that deleting your account may sound like you are doing something, but you aren't the customer at firms like Facebook and Google -- you are the product. If you want to get a firm's attention, you'll have...

John P. Mello Jr.
Standards Milestone Could Mark Beginning of End for Passwords
04/11/18 10:59 AM PT | TechNewsWorld | 744 Words

Tech Heavyweight Support
The new standard seems to be poised for rapid growth. Google , Microsoft and Mozilla already have committed to supporting WebAuthn in their browsers. Developers have begun to implement the standard for Windows, Mac, Linux , Chrome...

Richard Adhikari
Customization Tools Let You Have Enterprise Chatbots Your Way
04/07/18 5:00 AM PT | CRM Buyer | 653 Words

If a user asks a question with great detail and enough context, the chatbot can make a direct match with a deep node of the decision tree; Transactional intelligence -- The Inbenta chatbot uses Webhooks, an HTTP callback, to integrate business systems such as billing, CRM and inventory; to complete customer ...

John K. Higgins
Data Storage, Privacy and Metaphysics: SC Weighs Arguments in MS Case
03/13/18 10:29 AM PT | E-Commerce Times | 1319 Words

Microsoft also said it feared a major business risk: the potential loss of huge numbers of customers who no longer would trust it to protect customer privacy.

"If customers around the world believe that the U.S. government has the power to unilaterally...

Richard Adhikari
Where Blockchain Tech Offers the Most Promise
03/07/18 5:00 AM PT | E-Commerce Times | 926 Words

While privacy issues may be a concern for garment manufacturers, companies working with or investing in blockchain technology believe that in general, blockchain will facilitate customer engagement and co-creation, according to a report from the IBM Institute for Business Value , based...

Robert Johnson
Customer Support in the Digital Age: Collaborative, Personal
09/08/15 5:01 PM PT | CRM Buyer | 739 Words

... made a bold move on the customer support front this summer: The company started publishing customer support videos for its Beats by Dre headphones via the product line's Twitter account. The strategy is notable primarily because Apple published how-to videos natively on...

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What should be the role of adaptive accessories, like Microsoft's Xbox Adaptive Controller, in video game competitions?
Anyone should be able to use them in any context, including in competitions.
Only people with physical limitations should be allowed to use them in competitions.
They should be banned entirely in competitions due to the potential for unfair advantage.
Their use should be limited to special competitions set up for gamers with disabilities.