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Denis Pombriant
Trending in CRM
02/14/18 11:46 AM PT | CRM Buyer | 736 Words

No doubt Conga's integration with Salesforce will give people a reason to investigate, and Conga's long-term customer base will be glad to have the choice. At the same time, having another product like this in the AppExchange won't hurt Salesforce either.


Denis Pombriant
Advanced Selling Strategies
02/17/18 11:00 AM PT | CRM Buyer | 526 Words

Twenty or so years ago, front-office business processes were simplistic, due in part to the lack of technology support. For example, business leaders might have wanted to peer into a sales process or develop detailed compensation plans to better incentivize sales reps,...

Peter Suciu
Apple's HomePod Could Leave a Lasting Mark With Customers
02/15/18 2:17 PM PT | TechNewsWorld | 721 Words

On the official product support page for the HomePod, the compay notes that any speaker that utilizes vibration-damping silicone could leave marks. Concerned users are advised to follow the furniture maker's recommended cleaning recommendations and perhaps consider placing their HomePod on a...

David Jones
Can Amazon Scale Its Own B2B Shipping Service?
02/13/18 12:40 PM PT | E-Commerce Times | 828 Words

UPS will continue to support Amazon and all other valued customers, said spokesperson Glenn Zaccara. However, the company declined to comment specifically on Amazon's latest business strategy.

For UPS, "there is tremendous opportunity in the B2C [sector] and more growth coming,"...

Richard Adhikari
Will 2018 Be the Year of Reckoning for Online Tax Collection?
02/06/18 10:37 AM PT | E-Commerce Times | 894 Words

Support for the Appeal
The Quill ruling "is outdated and doesn't reflect the realities of today's digital economy, including the emergence of new technology that helps businesses comply with varying state and local sales tax laws," said Bethany Aronhalt, spokesperson...

Richard Adhikari
SAP to Forge Stronger Links With $2.4B Callidus Buy
02/02/18 2:02 PM PT | CRM Buyer | 661 Words

SAP will continue to support integration of CallidusCloud solutions with third-party installations.

CallidusCloud's existing management team will continue to lead the company.

"The acquisition is a great move for SAP to build a comprehensive customer experience cloud suite," said Cindy...

Jeffrey M. Kaplan
Cloud Training to Boost Competitive Advantage Strategies
01/11/18 3:24 PM PT | E-Commerce Times | 1038 Words

Customer training and support are the operating expenses that most often have been shortchanged so they could invest as much money as possible in the product development, sales and marketing functions that drive cloud vendor revenue growth.

Technology Adoption Curve

Denis Pombriant
The Platform Wars of 2018
01/10/18 3:00 PM PT | CRM Buyer | 865 Words

More than that, the pace of new product and new category introduction has declined precipitously over the last decade, meaning that vendors find themselves in zero-sum competitions in which winning new business means poaching someone else's customer.

If there's a...

Denis Pombriant
Cool Effect
12/08/17 10:34 AM PT | CRM Buyer | 810 Words

Carbon Credits
When it came time to pick a mitigation partner, Salesforce went to its partner ecosystem and its foundation for a solution and found Cool Effect , a nonprofit dedicated to helping individuals, organizations and businesses support carbon emission-reduction...

Richard Adhikari
New AI Tool Distinguishes Between What Customers Say and What They Mean
11/28/17 2:48 PM PT | CRM Buyer | 630 Words

Genesys on Monday unveiled a new integration between its customer management solution, Genesys PureCloud, and Amazon Lex at the annual AWS re:Invent conference, ongoing in Las Vegas through Friday. The integration will help businesses build and maintain conversational interactive voice response flows that...

Richard Adhikari
5 Ways E-Commerce SMBs Can Cool Social Media Complaints
01/06/18 5:00 AM PT | E-Commerce Times | 523 Words

Companies must streamline support systems to resolve issues faster and more efficiently, she told the E-Commerce Times. An up-to-date knowledge base enables instant self-service , "but SMBs must also offer channels for customers to communicate directly with support agents to cover all...

Kristen Hanich
IoT and 5G: New Revenues, Use Cases, Value-added Services
01/08/18 3:11 PM PT | E-Commerce Times | 761 Words

Each device type serves a use case that can be high-volume with low throughput requirements, or low-volume but high-value from a customer's point of view. The list of use cases keeps growing as new types of devices are added to the network,...

Rob Enderle
The Tech Wars of 2018
12/11/17 10:57 AM PT | TechNewsWorld | 1579 Words

Amazon, while not as powerful as Google, does have a massive customer base -- and alienating this base could be problematic for Google.

On the other hand, Google, which basically owns search on the Web, has many avenues to go around Amazon...

Chris Bucholtz
3 Critical Things Sales Can Learn From IT
01/09/18 5:00 AM PT | CRM Buyer | 1030 Words

You may be pleasantly surprised by a comprehensive plan that lays the groundwork for great customer experiences and lucrative, long-term customer lifecycles, and that is something you can sell with complete confidence. On the other hand, you may be chagrined to find...

Rob Enderle
What Amazon's Abuse of Power Foreshadows for 2018
12/18/17 10:10 AM PT | TechNewsWorld | 1577 Words

Now, I've been an Amazon customer since almost the beginning of Amazon (1998). I was one of its first Prime customers, and I do (well, did) most of my shopping on Amazon. I called support and was told no one could help...

Jack M. Germain
New Open Platform Helps Enterprises Manage Their Own Cloud Services
12/06/17 11:03 AM PT | LinuxInsider | 844 Words

That approach is central to CoreOS' new version of Tectonic, and its ability to support automated container functions within hybrid and multiplatform IT infrastructures, King told LinuxInsider.

"It should meet many or most of the needs of enterprise customers that deploy...

David Jones
P2P WiFi Plan Challenges ISP Dominance
12/20/17 12:00 PM PT | LinuxInsider | 559 Words

The typical customer will used the service for sharing a home or small business Internet service, or to connect with neighbors in next-door apartments or other residences within range of a WiFi signal, said Open Garden CEO Paul Hainsworth.

At another...

John P. Mello Jr.
US Fingers North Korea for WannaCry Epidemic
12/20/17 9:52 AM PT | TechNewsWorld | 899 Words

The U.S. now has enough evidence to support its assertion that Pyongyang was behind the WannaCry attack in May, Homeland Security Advisor Tom Bossert told reporters at a White House press briefing.

Bossert made the same accusation in an op-ed published Monday...

Richard Adhikari
New B2B Payments Platform Reaches Across Borders
12/12/17 10:15 AM PT | E-Commerce Times | 623 Words

Nanopay initially will support Xero, Freshbooks and, soon, Quickbooks Online, Nanopay's Cooke told the E-Commerce Times.

The platform will add detailed payment context through ISO 20022 messaging "to enable straight-through procession as well as detailed visibility for real-time UPS-like tracking of...

John P. Mello Jr.
Risky Scripts Pose Threat to Web Surfers, Say Researchers
11/28/17 11:24 AM PT | TechNewsWorld | 1166 Words

The scripts also can be used for support and to troubleshoot user problems, Beardsley added.

Peeping Scripts
However, the extent of data collected by the scripts far exceeds user expectations, according to researchers Steven Englehardt, Gunes Acar and Arvind...

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If the FAA approved the use of autonomous drones as passenger "air taxis" for short commutes, how interested would you be in riding in them?
Very -- too much of my life is wasted in clogged traffic.
Not interested -- even if they were safe, they would be ridiculously expensive.
I'm looking forward to them -- smart machines will save human lives.
I'm skeptical -- but if they proved reasonably safe, I'd get on board.
I'd use them -- human pilots could take over remotely if necessary.
No way -- I would want a human on board to take over in an emergency.