Showcase Your Business as a Thought Leader - Publish Your Blog, Videos and Events on ALL EC - Save 25% Now
Welcome Guest | Sign In
LinuxInsider.com
Content Marketing on ALL EC

Results 1-20 of 1208 for self-service (0.004 secs).

Searching: Articles | Discussions

Sort by Date | Sort by Relevance

Richard Adhikari
AI-Driven Marketing Offers High Hopes to B2B Firms
08/08/18 10:36 AM PT | E-Commerce Times | 1159 Words

Versium's LifeData Predictive Lead Score service, launched in 2016, is a self-service solution that lets marketing professionals, agencies and application providers rapidly build predictive models and visualize a marketing campaign's projected performance without requiring expertise or experience in data science.

The...

Jim McGregor
The Transportation Revolution: Much More Than Self-Driving Cars
07/28/18 5:00 AM PT | TechNewsWorld | 918 Words

The autonomous car has thrown the automotive industry -- an industry that is notoriously slow to change -- into the forefront...

Rob Enderle
AI and the Future of Your Job
07/30/18 10:07 AM PT | TechNewsWorld | 2029 Words

I just finished The Fourth Age: Smart Robots, Conscious Computers, and the Future of Humanity , and it was one hell...

Richard Adhikari
CVS Offers Doc Visits via Smartphone Video
08/09/18 12:46 PM PT | TechNewsWorld | 1001 Words

CVS Health'a retail MinuteClinic on Wednesday announced MinuteClinic Video Visits, a new virtual healthcare offering designed to assist people with minor...

Richard Adhikari
How B2B Sellers Can Keep Buyers Engaged
06/12/18 11:21 AM PT | E-Commerce Times | 875 Words

The Roots of the Problem
"Convenience is the primary reason B2B procurement officers opt for self-service over live salespeople," said Scott E. Webb, president of Avionos .

Digital capabilities let businesses operate 24/7, and "consumers have taken full advantage...

Richard Adhikari
New B2B Customer Experience Dashboards Promise Better Business Visibility
07/12/18 11:14 AM PT | CRM Buyer | 940 Words

B2B procurement officers opt for self-service over live salespeople for convenience, Avionos has found. Ninety-seven percent of the 160 procurement officers at U.S.-based B2B companies recently surveyed considered a supplier's online customer portal a critical factor in selection. Eighty-nine percent reported making...

Denis Pombriant
Salesforce Connects With Marketing
06/21/18 7:00 AM PT | CRM Buyer | 963 Words

A few years ago I wrote a book, Solve for the Customer ," after examining early online apps for self-service and commerce, and finding their processes woefully inadequate, precisely because there was little or no intelligence built into them. Customers were assumed...

Denis Pombriant
Oracle's Security Jag
06/02/18 5:00 AM PT | CRM Buyer | 1194 Words

Oracle has been on a security campaign ever since Larry Ellison openly began discussing the new "autonomous database" -- so...

Denis Pombriant
Oracle's Creative Destruction
06/26/18 11:29 AM PT | CRM Buyer | 775 Words

Although Oracle was one of the last major enterprise software vendors to initiate a move to the cloud, it has embraced...

Kevin Sjodin
Bridging the Gap Between Self-Service and Live Service
05/13/10 5:00 AM PT | CRM Buyer | 1280 Words

... majority of today's contact centers employ well-designed, sophisticated self-service strategies, but even with a highly successful self-service application boasting a high call-completion rate, people will always need to talk to people. That is why there will always be a need for live...

Andrew Boyd
Customer Self-Service: How May You Help Me?
06/21/07 4:00 AM PT | CRM Buyer | 895 Words

... an effort to gain a competitive edge in the market, companies are implementing customer self-service solutions to address two distinctly separate business challenges -- improving the customer experience and cost reduction. While the cost-related benefits of self-service are widely understood, and arguably...

Lesley Hensell
Is Self-Service Really Reaping ROI?
08/28/03 3:55 AM PT | CRM Buyer | 1172 Words

More businesses are jumping on the self-service bandwagon, with many local grocery stores and hardware stores allowing self-checkout.

According to a July study conducted by research firm IDC for NCR Corp., nearly 70 percent of customers in five different countries said they...

Swamy Viswanathan
10 Steps to Customer Self-Service Nirvana
01/04/11 5:00 AM PT | CRM Buyer | 1234 Words

In decades past, self-service meant providing a detailed manual. The downside, of course, was that a printed manual could not be updated dynamically and was costly to distribute. In the late 1990s, with the advent of the Web and content management, self-service meant...

Alan Hubbard
How Speech Self-Service Dramatically Improves Call Centers
01/14/08 4:00 AM PT | CRM Buyer | 610 Words

BIC firms attempt to differentiate themselves from their competition by offering speech self-service .

Empowering Customers
A well designed speech self-service application does a number of things. First, it empowers the customer to resolve issues on their own. Customers can...

Elizabeth Millard
The Rise of Online Self-Service
06/09/04 8:28 AM PT | CRM Buyer | 923 Words

With that demand in mind, many companies are turning to firms that deliver online self-service tools. Selling either in-house software or hosted services , sometimes even both, purveyors of self-service technology are finding their products are in high demand.

Can these companies...

Erika Morphy
Self-Service Kiosks: Bane or Boon?
07/28/08 4:00 AM PT | CRM Buyer | 879 Words

Consulting , has: the self-service kiosks that just about every airline now uses to handle automated tasks. They are easy to use and they keep the lines down to a minimum, she commented. And they are smart -- a trait Bower experienced firsthand...

Christopher J. Bucholtz
When Self-Service Goes Horribly Wrong
01/20/11 5:00 AM PT | CRM Buyer | 876 Words

That's still the way I see a lot of customer self-service efforts. All too often, they aren't conceived with the customer in mind -- they're done not as a cheesy gimmick, as in the McDLT, but as a way of cutting the...

Alan Hubbard
Cutting Costs and Keeping Customers With Speech Self-Service
11/08/07 4:00 AM PT | CRM Buyer | 629 Words

By adding speech self-service to the current IVR stack companies will provide a more robust and complete customer experience.

Improving IVR
The touch-tone IVR self-service customer experience leaves much to be desired. These IVR applications are in place in over...

Erika Morphy
Avaya Upgrades Self-Service Platform
08/22/07 9:44 AM PT | CRM Buyer | 400 Words

Avaya has made a significant upgrade in three self-service offerings that it introduced at the beginning of last year. Introduced at SpeechTEK 2007 in New York City, the three products are Avaya Voice Portal 4.0, its flagship self-service software ; Interactive Response 3.0,...

Keith Regan
Web Self-Service Strikes Out
02/25/02 1:26 PM PT | E-Commerce Times | 882 Words

Within this philosophy, self-service -- using an Internet presence to help customers find answers to their questions -- is a hot topic. But this concept is still coming into its own, and already there's a problem: Customers expect many more answers than Web...

1 2 3 4 5 6 Next

Search for: In:

Facebook Twitter LinkedIn Google+ RSS
What role will technology play in the upcoming U.S. midterm elections?
Advanced security measures will protect the legitimacy of the elections.
Inadequate security will place the election process at grave risk.
Voter technology is so decentralized, attackers can't have much impact.
Companies that manufacture voting machines need to shore up their security.
The upcoming midterms will be no better or worse than others from a tech standpoint.