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Leveraging the Tools That Fuel E-Commerce Growth
May 25, 2019
E-commerce technologies have been innovating fast. It's no surprise, considering e-commerce in North America grew by 15 percent in 2018, to reach more than $500 billion. Today's e-commerce businesses need to stay ahead of the curve if they want to be the consumer's choice, as convenience and relevance remain king. Companies can stand out by deploying some of the latest technologies.
T-Mobile-Sprint Merger Teeters Between FCC Approval, DoJ Rejection
May 23, 2019
United States Federal Communications Commission Chairman Ajit Pai this week gave the green light to a merger between T-Mobile and Sprint, currently the third- and fourth-largest mobile carriers respectively. The nation's top telecom regulator agreed to the $26 billion merger, but with some conditions -- the most notable being that Sprint would sell off its Boost Mobile prepaid cellphone brand.
ARM Joins Firms Shunning Huawei's Business
May 23, 2019
British mobile device software design firm ARM has ordered its staff to stop working with Chinese smartphone giant Huawei, in compliance with a ban issued by President Trump. Under an executive order he signed last week, foreign companies and individuals are prohibited from buying United States technology and services without first obtaining special approval from the U.S. government.
AppExchange Partners Get a Lift
May 23, 2019
For many years, one of the big concerns of the cloud software industry has been ensuring that the user experience was as good for enterprise software users as it was for consumers on big websites like Amazon. That has been a good motivator, because today's apps on both desktops and mobile devices have seen major improvements. That applies to today's partner ecosystem as well.
US Post Office to Test-Drive Autonomous Trucks
May 22, 2019
The U.S. Postal Service has announced a pilot project using self-driving trucks. It will conduct the two-week experiment in collaboration with TuSimple, an autonomous driving technology company based in San Diego. TuSimple's contract with the postal service calls for one of the company's self-driving trucks to make five round trips hauling USPS trailers between Dallas and Phoenix.
EU's Counterattack on Junk News May Help Protect Elections
May 22, 2019
Government efforts to minimize the effects of junk and fake news circulating on social media ahead of this week's EU parliamentary elections may have succeeded, suggest results of a study conducted by Oxford University's Computational Propaganda Project. The European Commission undertook targeted actions to counter junk news last year.
Cybercriminals Score Billions in Cryptocurrency Thefts
May 21, 2019
Is anyone surprised to learn that in just the first quarter of 2019 more than $1.2 billion worth of cryptocurrency was stolen? Probably not. This story follows the old line from bank robber Willie Sutton who is credited with saying that he robbed banks "because that's where the money is." So not much has changed. Cryptocurrencies are not exactly money, though, even if they do have a market value.
5G Could Mess With Accuracy of Weather Forecasts
May 21, 2019
Next-generation 5G mobile communications technology could have a harmful impact on weather forecasting in the United States, based on expert testimony presented before a U.S. House committee during a hearing on the future of weather forecasting. Interference from 5G wireless phones could reduce the accuracy of weather forecasts by 30 percent, said Neil Jacobs, Acting Under Secretary of Commerce for Oceans and Atmosphere at NOAA.
5 Effective Talent Retention Strategies for Security Teams
May 20, 2019
In IT, we've been hearing about the "cybersecurity skills shortage" for a few years. There is no shortage of statistics and data about it: More than 70 percent of participating organizations reported being impacted by the skills shortage, according to an ESG/ISSA research report. Likewise, more than half of the organizations surveyed for an ISACA report noted unfilled cybersecurity positions.
Omnichannel Retail: Big Data Is Nice, Fast Data Is Necessary
May 18, 2019
Any retailer that wants to be competitive knows it must offer a seamless omnichannel experience to its customers. However, many retailers aren't aware that the key to powering that customer experience is IT system performance. Why? Omnichannel retailers must process, analyze and use huge amounts of data for a multitude of equally important functions.
Baltimore Held Hostage in 2nd Ransomware Attack
May 10, 2019
Baltimore officials have admitted that the city government once again has been victimized by ransomware -- the second such attack in just over a year. City computers reportedly were infected with the RobinHood ransomware virus. Hackers told city officials that they would unlock the computers in return for payment of three bitcoins per system, or 13 bitcoins for the entire system.
Microsoft Becomes Master of Its Own Linux Kernel
May 9, 2019
Microsoft has announced that its own full Linux kernel will power WSL2, the newest version of the Windows Subsystem for Linux. This marks the first time that Microsoft will include the Linux kernel as a component in Windows. Microsoft also introduced a Windows command line terminal that will add functionality to PowerShell and WSL. Both are intended primarily for developers.
Amazon Touts Small Biz Success on Its Platform
May 8, 2019
Third-party gross physical merchandise sales on Amazon, made primarily by SMBs, accounted for more than half the units sold in the company's stores and totaled more than $160 billion in 2018, according to Amazon's 2019 SMB Impact Report. SMBs selling on Amazon created about 1.6 million jobs worldwide, up from 900,000 in 2017. Amazon gave startups more than $500 million in AWS credits in 2018.
Einstein Analytics for Financial Services
May 7, 2019
It's not that Salesforce has introduced more artificial intelligence apps for its Einstein analytics tool set -- this time for financial services -- that's important. It's that the clear trend now emerging is that you can't really have an industry market solution-set without analytics tuned to the vertical. There are at least two ways to do analytics.
Small Biz Reaps Major Benefits With Oracle Autonomous Database
May 4, 2019
Drop Tank is a small company in footprint -- it started with only 22 people -- but it has an outsized mission: to provide loyalty and discount programs to thousands of gasoline retailers. It has been decades since gas stations offered incentives to purchase their products. Last time, in the 1960s, retailers routinely would offer silverware, glassware and china with fill-ups.
What Everyone's Getting Wrong About Digital Transformation
May 3, 2019
Digital transformation is all the rage right now, and tech companies are working hard to promote it. You can hardly take an action online or go to a conference without being bombarded by digital transformation messages from every angle. Some companies are even using it to sell items only distantly related to digitally transforming. However, digital transformation should not be the end goal.
Cybersecurity Pros Join 'Right to Repair' Battle
May 2, 2019
An advocacy organization formed by cybersecurity professionals has joined the fight for "right to repair" legislation, which would allow consumers and third parties to repair electronic equipment without voiding manufacturers' warranties. Legislators in about 20 states have been working on some form of this legislation, but they have been stymied by a number of tech companies and industry groups.
New CRM Research Shows Awareness Gap
May 1, 2019
CRM guru Esteban Kolsky and I did some primary research earlier this year, paid for by Zoho. We wanted to improve our understanding of what buyers of CRM systems were most interested in, and to discover their highest priorities. Our survey population was comprised of more than 200 highly qualified executives and managers in companies with workforces that ranged from 500 to several thousand.
Facebook's Ad Library API Draws Fire
May 1, 2019
Facebook has come under fire for its Ad Library API, which lets users perform customized keyword searches of all active and inactive ads related to politics or issues of national importance stored there. Released in beta last summer, the archive became available to everyone in March, following pressure from Mozilla ahead of the EU's upcoming parliamentary elections.
Open Source Flaw Management Shows Signs of Improvement: Report
April 30, 2019
Almost two years after the infamous Equifax breach, many organizations still struggle to identify and manage open source risk across their application portfolios. Meanwhile, the latest report tracking open source security shows a 40 percent rise in the average number of open source components detected in each codebase analyzed. The scanned software includes commercial applications.
What Social Can Learn From CRM
April 25, 2019
There's been a chorus of calls from all corners for social media regulation -- from pundits like me to the halls of Congress and even from Facebook CEO Mark Zuckerberg himself. The social media community seems tied up in knots over what to do about the abuse happening within their communities, but if you look elsewhere you might see signs of solutions that could solve some fundamental problems.
FAA Greenlights Wing Aviation Drone Deliveries
April 25, 2019
The Federal Aviation Administration has given its first air drone delivery certification in the United States to Alphabet's Wing Aviation, paving the way for the service to begin commercial package delivery in Blacksburg, Virginia. "This is an important step forward for the safe testing and integration of drones into our economy," said U.S. Department of Transportation Secretary Elaine Chao.
EU Gives Nod to 'Big Brother' Biometrics Database
April 24, 2019
The European Parliament overwhelmingly approved two measures that would integrate the region's fragmented law enforcement and home affairs databases into a centralized one that would include biometric information on some 350 million EU and non-EU citizens. It approved creation of the new system on two votes -- one to merge border control systems, and one to merge law enforcement systems.
Red Hat Breathes New Life Into Java
April 23, 2019
Red Hat is the new keeper of the keys to two popular versions of the open source Java implementation, OpenJDK 8 and OpenJDK 11. The company has taken over stewardship from Oracle, which ended commercial support for Java 8 and the Oracle JDK 8 implementation of Java SE last year. Oracle left the enterprise Java business when it transitioned support and maintenance to the Eclipse Foundation.
NICE InContact Packs CXone With Tons of AI Features
April 19, 2019
NICE inContact has released the Spring 2019 version of its CXone cloud-based contact center software, with multiple AI-powered updates for smarter customer and agent engagement, plus enhanced CRM integrations. NICE inContact CXone "is the most complete, unified, and intelligent cloud contact center platform available in the market," said company spokesperson Cheryl Andrus.
How SMBs Can Trade Stressful One-by-One Shipping for Streamlined Operations
April 18, 2019
E-commerce continues to grow at an unprecedented pace. Total retail sales, excluding the sale of items not normally bought online -- like fuel, automobiles, and food at restaurants -- hit $3.628 trillion last year, up 3.9 percent year over year from $3.490 trillion. E-commerce accounted for a 14.3 percent share of that total, and 51.9 percent of all retail growth. That is substantial.
Managing Sales Tax Complexities in Merchandise Returns
April 17, 2019
As the world has become increasingly digital, the retail industry has gone through tremendous transformation. To survive in the competitive landscape and keep up with evolving customer preferences, merchants have had to adapt and learn how to deliver the seamless omnichannel experience that shoppers expect. Delivering that efficiency and convenience comes with challenging operational intricacies.
EU's New Copyright Directive Could Break the Internet
April 16, 2019
A copyright directive that some fear could break the Internet has cleared the final hurdle in the European Union. The directive makes platforms for user-uploaded content -- like Google and Facebook -- legally liable for violations of the rights of copyright holders. It requires them to obtain the permission of the holders before posting content to their sites.
Back to the Old School With Zoho
April 13, 2019
Customer relationship management keeps expanding, and some people might wonder why we never seem to get all the way to some mythical goal of perfection. One of the chief reasons is that the goal posts are moving away from us and always will be. This isn't some plot by the software companies to drive demand. From what I've seen, most companies simply try to keep up with demand with increasingly diverse products that meet real market needs.
Google Presents a Cornucopia of Cloud Goodies
April 11, 2019
Google announced a host of new services, features and partners at Google Cloud Next '19 Day 2 in San Francisco. The new unveilings followed its announcement of Anthos, an open source platform powered by Kubernetes, on Day 1. Anthos is "a single platform for developers and operations; it is for on-premise and multicloud installations," said Google SVP Urs Hölzle.
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Rakuten Super Logistics
Is "too much screen time" really a problem?
Yes -- smartphone addiction is ruining relationships.
Yes -- but primarily due to parents' failure to regulate kids' use.
Possibly -- long-term effects on health are not yet known.
Not really -- lack of self-discipline and good judgement are the problems.
No -- angst over "screen time" is just the latest overreaction to technology.
No -- what matters is the quality of content, not the time spent viewing it.