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The CRM Oligopoly
October 4, 2018
As markets mature, they trend toward oligopoly or even outright monopoly. There isn't much difference, because an oligopoly has several members instead of just one. Examples include electric power generation, an oligopoly made up of vertically integrated monopolies in most areas, and the airline industry -- an oligopoly made up of many airlines that may have monopolies in regional hubs.
Oracle's Growing Pains
October 3, 2018
People at Oracle must sometimes feel like they're living in Mark Twain's reality. After hearing that his obituary had been published in the New York Journal, Twain published a quip for the ages when he wrote, "The reports of my death are greatly exaggerated." So too with Oracle. Ever since its earnings miss for its first fiscal quarter, a chorus of financial analysts have predicted doom.
Software Security Best Practices Are Changing, Finds New Report
October 2, 2018
Independent software vendors, along with Internet of Things and cloud vendors, are involved in a market transformation that is making them look more alike. The similarities are evident in the way they approach software security initiatives, according to a report from Synopsys. Synopsys has released its ninth annual Building Security in Maturity Model, or BSIMM9.
Dreamforce 2018
October 1, 2018
Salesforce has been very good at skating to where the puck will be, to paraphrase the great Wayne Gretzky. As a result, the company has a long line of firsts, beginning with its initial disruption and continuing through its early adoption of social media and analytics. So it's no surprise that it is pursuing some very different issues now than it did almost 20 years ago -- or even five.
How AI Could Fix What Seems Unfixable
October 1, 2018
I watched last week's Senate Judiciary Committee hearings, and I was struck by the fact that they seemed to be more about the Democrats fighting with Republicans to see which party could corrupt the Supreme Court more effectively than they were about senators doing their jobs. What bothers me most about that is if you corrupt the highest court in the land you effectively destroy the country.
The Crypto-Criminal Bar Brawl
September 25, 2018
As if e-commerce companies didn't have enough problems with transacting securely and defending against things like fraud, another avalanche of security problems -- like cryptojacking, the act of illegally mining cryptocurrency on your end servers -- has begun. We've also seen a rise in digital credit card skimming attacks against popular e-commerce software such as Magento.
Silo Buster: Salesforce Attacks the Data Sprawl Problem
September 25, 2018
I have never been a big fan of the term "360-degree view of the customer," mostly because you never can have a complete view of your customers. It's simply impossible. Things happen that you don't capture in the data, as CRM guru Paul Greenberg has pointed out. They get divorced, their dog dies, they get a really nice birthday gift. Those things can affect customers' buying behavior.
Oracle's Earnings Angst
September 22, 2018
OK, this is looking somewhat predictable. Oracle reported $9.20 billion in Q1 revenue, or $0.03 per share, against consensus estimates in the $9.24 to $9.29 range. In other words, it missed its number. How concerning is this? Excuse me while I yawn. It's important all right, but no reason to get crazy. Still, some representatives of the widows and orphans who own the stock went into a tizzy.
Poor Website Designs Could Trigger Legal Actions
September 21, 2018
Internet marketing has become so popular that e-commerce retail sales in the United States are on pace to double between 2009 and 2018. The transaction value of e-commerce service industry contracts reached $600 billion in 2016. Despite the rush to digital commerce, the rules for business transactions are still the same, whether they are concluded on paper or electronically.
A Good Storm
September 20, 2018
Dreamforce continues to bear down on the world like a hurricane slowly approaching from across the ocean -- in a good way, if that makes any sense. Salesforce has pumped new products into the market that will serve as the focus of at least part of the discussion. The company recently introduced improvements or whole new products for the SMB market, philanthropy and financial services.
In Technology We Trust... But Should We?
September 20, 2018
Since the industrial revolution, technology has changed society continually. Largely due to innovations in semiconductor electronics, software and computer technology, the pace of technological development has continued to accelerate over the past 50 years. Personal computers now fit into your pocket. You have access to people and information all over the world through the Internet.
The Future of Open Source
September 19, 2018
Linux and the open source business model are far different today than many of the early developers might have hoped. Neither can claim a rags-to-riches story. Rather, their growth cycles have been a series of hit-or-miss milestones. The Linux desktop has yet to find a home on the majority of consumer and enterprise computers. However, Linux-powered technology has long ruled the Internet.
Death Watch Begins for Google
September 17, 2018
The EU has been stretching its wings. In the shadow of Brexit, it apparently has decided it has the real enemy of the people in its sights: social media companies and Google. France is even more aggressive, suggesting that the EU's "right to be forgotten" law should apply worldwide. Given that it actually does fall within the legitimate purview of government, it is hard not to agree.
Why You Should Manage Your IoT Devices Like Employees
September 15, 2018
There is a well-known joke among security professionals: Q: "What does IoT stand for?" A: "Internet of Threats." Sadly, this joke is our reality. An estimated 20.4 billion Internet of Things devices will be deployed by 2020, according to Gartner, in what some have dubbed "the fourth industrial revolution." These connected devices are being manufactured to streamline everything we do.
Facebook Goes Into High Gear to Fight Election Meddling, Fake News
September 14, 2018
Defending against foreign interference in American elections is one of the priorities Facebook CEO Mark Zuckerberg said he has been focusing on this year. The issue is highly sensitive, and it is one that has garnered a great deal of discussion in media reports and on the Web. Special counsel Robert Mueller warned in a court filing this spring that foreign interference efforts were still going on.
Salesforce Philanthropy Cloud at Dreamforce
September 13, 2018
At the last Dreamforce, Salesforce introduced a new cloud dedicated to philanthropy, and the company began delivering on a three-part strategy this year. The Salesforce Philanthropy Cloud is a product of what used to be called the "Salesforce Foundation" but now is referred to as "Salesforce.org." The idea is not rocket science. The new cloud is designed to be a meeting place that facilitates interactions between nonprofits and funding sources.
EU Copyright Directive Advances Despite Worry Over Breaking the Internet
September 13, 2018
The European Parliament on Wednesday approved a directive aimed at protecting the intellectual property of copyright holders on the Internet. It would require online platforms to scrutinize content their users post online and enter licensing agreements with rights holders. The Parliament approved the copyright directive with a vote of 438-226, with 39 abstentions.
Android Apps Riskier Than Ever: Report
September 12, 2018
Widespread use of unpatched open source code in the most popular Android apps distributed by Google Play has caused significant security vulnerabilities, suggests an American Consumer Institute report. Thirty-two percent -- or 105 apps out of 330 of the most popular apps in 16 categories sampled -- averaged 19 vulnerabilities per app, according to the report. Researchers found critical vulnerabilities in many common applications.
7-Eleven Gives Nod to Apple Pay, Google Pay
September 12, 2018
7-Eleven has begun accepting Apple Pay, and Google Pay at participating U.S. stores. The stores will add support for the services throughout this month. The convenience store chain has more than 66,000 stores in 17 countries worldwide; 11,800 are in the United States. "A 7-Eleven is a 'hit-and-get' kind of experience," noted Michael Jude, program manager at Stratecast/Frost & Sullivan.
Sign of the Times
September 11, 2018
Well, here's one Dreamforce idea I never heard of. A group of groups opposed to the Trump administration's immigrant detention and separation policies has announced that it will picket Dreamforce. It already has called on speakers attending the event to pull out. A long time ago, a very underfunded Salesforce marketing team tried a similar stunt, disrupting Siebel user group meetings.
To Resist Manipulation, Ask One Question
September 10, 2018
The level of effort devoted to manipulating our opinions is unprecedented. Granted, a lot of this has to do with the fact that most of the "free" online services we use aren't free at all. They are trading our ability to make measured opinions for advertisers' money, and some of these "advertisers" are foreign governments. There is one question we should be asking of any inflammatory story: Why?
Nimble CEO Jon Ferrara: The Beauty of the CRM Beast
September 6, 2018
"The reality of relationships is that people buy from people they like, know and trust," said Nimble CEO Jon Ferrara. "In the old days, before we ever engaged in selling, we made a connection by looking at books, things on the shelves, that kind of thing. Today, we're doing that more and more electronically. Social is the perfect way to know more about somebody, and that's actually your job."
Senators Bash Google at Russian Election Meddling Hearing
September 6, 2018
An empty chair reserved for Google became the focal point for harsh criticism Wednesday at the U.S. Senate Intelligence Committee's hearing on Russian meddling in the 2016 elections. Facebook Chief Operating Officer Sheryl Sandberg and Twitter CEO Jack Dorsey testified at the forum. Several senators lambasted the absent company for being unwilling to answer important questions.
'Five Eyes' Nations Push for Encryption Backdoors
September 5, 2018
Strong encryption can be a threat to law enforcement and national security, the governments of the United States, United Kingdom, Canada, Australia and New Zealand said in a statement issued Sunday. "The increasing use and sophistication of certain encryption designs present challenges for nations in combating serious crimes and threats to national and global security," maintained the countries.
Of Course Google Is Biased
September 3, 2018
I once took a market research class that focused on the identification and elimination of bias. My final paper was on an intentionally biased piece of research. It was far easier to introduce bias and then talk about the bias than it would have been to attempt to do unbiased work and defend it as unbiased. For that reason alone, it's almost certainly true that Google's search engine is biased.
Human Rights Groups Amplify Call for 'Killer Robot' Ban
August 30, 2018
Leaders from Human Rights Watch and Harvard Law School's International Human Rights Clinic last week issued a dire warning that nations around the world haven't been doing enough to ban the development of autonomous weapons -- so-called "killer robots." The groups issued a joint report that calls for a complete ban on these systems before it becomes too late to act.
Is Weak Data Integrity Killing Your CRM?
August 29, 2018
American companies spend an enormous amount of money on training. Spending reached more than $90 billion in 2017, an increase of over 32 percent from 2016. It's unlikely that even a small share of the billions spent on training last year were devoted to educating and motivating employees to regularly and accurately input data into a company's CRM. Maybe it should have been.
Software Providers Scramble to Satisfy World's Largest IT Customer
August 28, 2018
In the competitive IT world, vendors must be alert to major changes within the potential customer base. The U.S. government increasingly has been using its status as the world's single largest IT customer to acquire products and services at competitively favorable costs. U.S. government spending for a combination of legacy IT operations and new projects has reached some $90 billion annually.
Facebook Cracks Down on Iranian, Russian Influence Campaigns
August 23, 2018
Facebook has removed more than 650 Facebook and Instagram pages, groups and accounts originating in Iran and Russia for "coordinated inauthentic behavior." The goal is to improve the trustworthiness of Facebook connections. Although it has been making progress in its efforts, the people responsible for the inauthentic activity are determined and well funded, Facebook said.
New B2B Tool Aims to Lower Overhead, Raise Profits
August 22, 2018
Atlatl Software has unveiled its bCommerce Visual Configurator, which gives manufacturers access to the company's 3D Visual Configurator via Web browsers. B2B buyers can use it on manufacturers' websites to make selections and pass them on to the manufacturers' sales reps in real time. Customer and configuration information in bCommerce is captured in Atlatl's QuoteBooks Cloud.
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What best describes your attitude toward social networks and politics?
The value of engaging in serious political discourse outweighs the negatives.
Most of the political conversations seem overheated and ignorant.
Social networks provide a lot of very good political information from reliable sources.
Almost every political post I see is skewed or totally fake.
Political interactions on social networks simply mirror those in the real world.
Social networks remove inhibitions, bringing out the worst in people and politics.
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