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5 Tech Advances That Can Deepen Customer Engagement
October 11, 2018
Customers are crucial to a successful business. They can be one-off customers or repeat buyers. Ideally, a business wants a mix of both. Problems arise when marketing tactics fail to attract either type, which is why customer engagement is so critical in today's hypercompetitive e-commerce environment. It should be no surprise that customers prefer companies that treat them as valued individuals.
Voice Control for Connected Entertainment: Challenges and Opportunities
September 26, 2018
Smart speakers are becoming a more common platform for controlling connected entertainment due to a rapid increase in popularity and ease of use. Household penetration of smart speakers is expected to reach 47 percent among U.S. broadband households by 2022. New entrants in the connected consumer electronics market are likely to make announcements about new voice-controlled speakers at CES 2019
Poor Website Designs Could Trigger Legal Actions
September 21, 2018
Internet marketing has become so popular that e-commerce retail sales in the United States are on pace to double between 2009 and 2018. The transaction value of e-commerce service industry contracts reached $600 billion in 2016. Despite the rush to digital commerce, the rules for business transactions are still the same, whether they are concluded on paper or electronically.
In Technology We Trust... But Should We?
September 20, 2018
Since the industrial revolution, technology has changed society continually. Largely due to innovations in semiconductor electronics, software and computer technology, the pace of technological development has continued to accelerate over the past 50 years. Personal computers now fit into your pocket. You have access to people and information all over the world through the Internet.
10 Things People With Disabilities Wish Online Retailers Knew
September 20, 2018
Many shoppers would be just fine if they could never set foot in a retail store again. After all, everything is available online: books, groceries, pizza, household necessities, even big ticket items like mattresses and cars. However, 15 percent of people worldwide have a disability that affects their daily life, and many retailers are unaware that their websites are not always accessible to them.
ACLU Sues Facebook for Facilitating Gender-Biased Job Recruitment
September 19, 2018
The ACLU has filed charges of unlawful gender-based discrimination with the U.S. Equal Employment Opportunity Commission against Facebook and 10 employers accused of targeting job ads at males only. The ACLU, Outten & Golden, a Washington, D.C. law firm, and the Communications Workers of America brought the class action. The complaint alleges that Facebook delivers job ads selectively.
Despite Emmys, Road Ahead Is Bumpy for Streaming Services
September 18, 2018
Netflix had a very good showing on Monday, winning 23 Emmy Awards and tying longtime Emmy-winning powerhouse HBO. Netflix, an over-the-top streaming service, claimed 112 nominations this year, four more than its premium pay-TV channel rival HBO, which had dominated the Emmys for nearly two decades. Although the Emmy wins were good news for Netflix, other recent news has been far less rosy.
Death Watch Begins for Google
September 17, 2018
The EU has been stretching its wings. In the shadow of Brexit, it apparently has decided it has the real enemy of the people in its sights: social media companies and Google. France is even more aggressive, suggesting that the EU's "right to be forgotten" law should apply worldwide. Given that it actually does fall within the legitimate purview of government, it is hard not to agree.
Why You Should Manage Your IoT Devices Like Employees
September 15, 2018
There is a well-known joke among security professionals: Q: "What does IoT stand for?" A: "Internet of Threats." Sadly, this joke is our reality. An estimated 20.4 billion Internet of Things devices will be deployed by 2020, according to Gartner, in what some have dubbed "the fourth industrial revolution." These connected devices are being manufactured to streamline everything we do.
Facebook Goes Into High Gear to Fight Election Meddling, Fake News
September 14, 2018
Defending against foreign interference in American elections is one of the priorities Facebook CEO Mark Zuckerberg said he has been focusing on this year. The issue is highly sensitive, and it is one that has garnered a great deal of discussion in media reports and on the Web. Special counsel Robert Mueller warned in a court filing this spring that foreign interference efforts were still going on.
Google Digs In Heels Over Global Expansion of EU's 'Right to Be Forgotten'
September 14, 2018
Google took on French lawyers at the European Union Court of Justice this week, in an effort to fend off expansion of the EU's "right to be forgotten" judgment. The EU's attempts to broaden the scope of that judgment would be "completely unenvisagable," and it could result in impositions on the values of different countries around the world, Google argued.
EU Copyright Directive Advances Despite Worry Over Breaking the Internet
September 13, 2018
The European Parliament on Wednesday approved a directive aimed at protecting the intellectual property of copyright holders on the Internet. It would require online platforms to scrutinize content their users post online and enter licensing agreements with rights holders. The Parliament approved the copyright directive with a vote of 438-226, with 39 abstentions.
Medical Device Insecurity: Diagnosis Clear, Treatment Hazy
September 11, 2018
An increasing number of healthcare professionals have become alert to the need for well-rounded medical device security in recent years, and players throughout the industry have started putting more effort into raising the bar. Developers have become aware of the most glaring holes, and more information security researchers have been brought into the fold.
To Resist Manipulation, Ask One Question
September 10, 2018
The level of effort devoted to manipulating our opinions is unprecedented. Granted, a lot of this has to do with the fact that most of the "free" online services we use aren't free at all. They are trading our ability to make measured opinions for advertisers' money, and some of these "advertisers" are foreign governments. There is one question we should be asking of any inflammatory story: Why?
The Thrill Is Gone for Many Facebook Users
September 6, 2018
American consumers' attitudes toward Facebook appear to be cooling, based on the results of a Pew Research Center survey. Forty-two percent of the roughly 4,600 people who responded to the May poll said they had taken a break of several weeks from checking the platform. "Facebook's probably losing subscribers for a number of reasons," said Frost & Sullivan's Michael Jude.
Senators Bash Google at Russian Election Meddling Hearing
September 6, 2018
An empty chair reserved for Google became the focal point for harsh criticism Wednesday at the U.S. Senate Intelligence Committee's hearing on Russian meddling in the 2016 elections. Facebook Chief Operating Officer Sheryl Sandberg and Twitter CEO Jack Dorsey testified at the forum. Several senators lambasted the absent company for being unwilling to answer important questions.
Of Course Google Is Biased
September 3, 2018
I once took a market research class that focused on the identification and elimination of bias. My final paper was on an intentionally biased piece of research. It was far easier to introduce bias and then talk about the bias than it would have been to attempt to do unbiased work and defend it as unbiased. For that reason alone, it's almost certainly true that Google's search engine is biased.
Google Gives Vets New Job Search, Business Promotion Tools
August 29, 2018
Google has announced several new online tools designed to help former members of the military find jobs or attract new customers to their businesses. One tool allows vets to type in the search term "jobs for veterans" followed by specific military job codes to see civilian jobs with skill requirements that match their service experience. Another tool identifies businesses as veteran owned or led.
Amazon's DVR Scheme May Be Taking Shape
August 24, 2018
There's a rumor in circulation that Amazon has been working on a DVR that would allow users to record live TV, and then stream that content to a smartphone and other mobile devices. Amazon aims to mount a direct challenge to DVR pioneer TiVo -- a company that was at the forefront of digital video recording 20 years ago -- according to reports. The Amazon DVR is codenamed "Frank."
Facebook Cracks Down on Iranian, Russian Influence Campaigns
August 23, 2018
Facebook has removed more than 650 Facebook and Instagram pages, groups and accounts originating in Iran and Russia for "coordinated inauthentic behavior." The goal is to improve the trustworthiness of Facebook connections. Although it has been making progress in its efforts, the people responsible for the inauthentic activity are determined and well funded, Facebook said.
New B2B Tool Aims to Lower Overhead, Raise Profits
August 22, 2018
Atlatl Software has unveiled its bCommerce Visual Configurator, which gives manufacturers access to the company's 3D Visual Configurator via Web browsers. B2B buyers can use it on manufacturers' websites to make selections and pass them on to the manufacturers' sales reps in real time. Customer and configuration information in bCommerce is captured in Atlatl's QuoteBooks Cloud.
5 Important Healthcare Cloud Security Factors to Weigh
August 21, 2018
The healthcare cloud has been growing incredibly, becoming an ever-more-important element of health information technology, or HIT. There are many reasons why the HIT cloud has been becoming more prominent, such as research and development and collaboration. Since the cloud has been expanding so rapidly, this may be a good time to reconsider security.
Celebrating Cable TV and All the Wonders That Followed
August 17, 2018
One of my reporting beats is TV technology. In my lifetime I've seen some of the most significant advances in television, and unlike many who take it for granted, I have a very deep respect for TV. My actual birthday is in January, but Aug. 21 is a date that is much more momentous to me. Back in 1980, it was the date on which my family was first connected to cable TV.
Alexa and Cortana: Two AI Heads May Be Better Than One
August 16, 2018
Microsoft and Amazon have released a public preview of the integration of their Cortana and Alexa voice assistants. Cortana will be available on amazon Echo devices, while Alexa will be available on Windows 10 devices and on Harman Kardon Invoke speakers. "Our ongoing goal has been to make Cortana your intelligent assistant, wherever you need assistance," a Microsoft spokesperson said.
Square's Cash App Supports Bitcoin in All US States
August 15, 2018
Square on Monday announced that Cash App users could buy and sell bitcoin in all 50 U.S. states. Square began testing Cash App's bitcoin purchasing option last fall and officially launched the option early this year. However, it was not available in four states -- New York, Georgia, Hawaii and Wyoming -- because of their more restrictive regulation of bitcoin transactions.
Farsight Security COO Alexa Raad: 'Be Your Own Champion'
August 14, 2018
"If you think about Internet threats like phishing and botnets and malware -- all of those start with a DNS -- a domain name system. And so every kind of nefarious act leaves footprints and fingerprints in the DNS. That's something that cannot be faked," said Farsight Security COO Alexa Raad. For example, "a lot of the new domain names that are registered are typically registered with bad intent."
Galaxy Note9 Is Front and Center in Samsung's Connected World
August 10, 2018
Samsung unveiled its much-anticipated Galaxy Note9 Thursday at its Unpacked event in New York City. The company made several other announcements as well, as it presented its vision for a seamlessly connected world. "We are creating a galaxy of experiences that span not just devices and locations but platforms and brands," said DJ Koh, CEO of Samsung Electronics, at the event.
The Internet's Truth vs. Fake News Showdown
August 10, 2018
Facebook earlier this week pulled the plug on the official page for Alex Jones, host of Infowars and noted conspiracy theorist. YouTube quickly followed, removing Infowars and Jones' videos. Facebook's move followed Apple's decision to pull five of Infowars' six podcasts -- including the "Alex Jones Show" and "War Room" -- from the iTunes and Podcasts apps.
New LibreOffice Version Offers Fresh Take
August 9, 2018
The Document Foundation has announced the availability of its second major release this year, LibreOffice Fresh 6.1, with enhanced editing on Desktop, Cloud and Mobile platforms. One of its most significant new features is Notebookbar, an experimental UI option that resembles the ribbon interface popular with Microsoft Office users. The Fresh release targets both early adopters and power users.
E-Sports Pioneers Are Making It Up as They Go
August 3, 2018
A major "sporting event" aired on ESPN, Disney XD and ABC last weekend. It wasn't the recently completed FIFA World Cup, the finale of the Tour de France or the MLB All-Star Game. It was the Overwatch League Grand Finals -- the biggest e-sports championship to date. Much of the competition was "broadcast" via the online service Twitch, but on July 11 the Overwatch League announced a new deal.
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What best describes your video-calling preferences?
I almost always prefer video calls over voice calls.
I think video calls are very useful for some business purposes.
I enjoy video calls with friends and family, but not with business associates or strangers.
They are nice if planned in advance -- I don't like spontaneous video calls.
I find it difficult to speak naturally on video calls.
I feel video calls are a huge invasion of privacy.
I have never tried video calling, and I probably won't.