Showcase Your Business as a Thought Leader - Post Your Blog on ALL EC Today
Welcome Guest | Sign In
LinuxInsider.com
OpenWorld Preview
October 17, 2018
As of this writing, I haven't been prebriefed on what Oracle will be announcing at OpenWorld regarding CRM -- or as it refers to it, "CX" -- so this is a good time to express my own opinions. Oracle's direction in the last few years increasingly has been toward cloud computing and the autonomous database, and each has several flavors or divisions. The company has three levels of cloud.
For Great Customer Experiences, Design Great Employee Experiences
October 16, 2018
"Customer experience" is the great watchword of 2018 -- and it was a great watchword in 2017 and 2016, too. Eighty-five percent of executives said that CX was important to their companies' strategic priorities, in an Accenture survey. Sixty-two percent of companies viewed CX delivered by contact centers as a competitive differentiator, Deloitte found.
Serious Efforts to Use Tech for Good Shine Through
October 15, 2018
For much of this year, technology companies have been showcased in a very poor light. Several firms have been moving aggressively to buck this trend, however. HP's latest effort, in conjunction with the Clooney Foundation for Justice, is an impressive initiative to supply and fund schools in places like war-torn Syria. HP also has provided substantial support to the Girl Rising movement.
Apple's Slow March to 5G
October 10, 2018
Why is Apple taking such a slow approach moving toward 5G with its iPhone models and tablets? Just look around at all the buzz on the rapid rollout of 5G products and services. It seems every wireless carrier, every other handset and tablet maker, and every wireless gear maker is in a mad dash to be first in the 5G race. Everyone is in it except Apple.
PC Innovation Is Back
October 8, 2018
There were two interesting product launches last week. HP delivered what is pretty much a clean slate rethinking of the 2-in-1 PC with the HP Folio, and Microsoft unveiled a refresh of its Surface Line. Both firms made a big deal of the fact that their products were much better than their Apple counterparts -- but Apple has been treating PCs like a drunk uncle for some time now.
The CRM Oligopoly
October 4, 2018
As markets mature, they trend toward oligopoly or even outright monopoly. There isn't much difference, because an oligopoly has several members instead of just one. Examples include electric power generation, an oligopoly made up of vertically integrated monopolies in most areas, and the airline industry -- an oligopoly made up of many airlines that may have monopolies in regional hubs.
Oracle's Growing Pains
October 3, 2018
People at Oracle must sometimes feel like they're living in Mark Twain's reality. After hearing that his obituary had been published in the New York Journal, Twain published a quip for the ages when he wrote, "The reports of my death are greatly exaggerated." So too with Oracle. Ever since its earnings miss for its first fiscal quarter, a chorus of financial analysts have predicted doom.
At Long Last, Apple Delivers iPhone Batterygate Fix - and Much More
October 2, 2018
For those of you who have been suffering due to the iPhone's batterygate problem over the last year, I have great news. Apple finally fixed this nagging annoyance. Batterygate was a self-inflicted wound for Apple, caused by a flaw in last year's iOS release, used by tens of millions of people. The flaw did not affect everyone, but it was a major problem for many of those who were impacted.
Dreamforce 2018
October 1, 2018
Salesforce has been very good at skating to where the puck will be, to paraphrase the great Wayne Gretzky. As a result, the company has a long line of firsts, beginning with its initial disruption and continuing through its early adoption of social media and analytics. So it's no surprise that it is pursuing some very different issues now than it did almost 20 years ago -- or even five.
How AI Could Fix What Seems Unfixable
October 1, 2018
I watched last week's Senate Judiciary Committee hearings, and I was struck by the fact that they seemed to be more about the Democrats fighting with Republicans to see which party could corrupt the Supreme Court more effectively than they were about senators doing their jobs. What bothers me most about that is if you corrupt the highest court in the land you effectively destroy the country.
5 Reasons the Sales A-Player's Era Is Ending
September 28, 2018
Sales talent for a long time has been broken up into three groups: A-players, B-players and C-players. Everyone loves the A-players -- they're the ones who bring home the bacon, after all. The B-players show promise and, with the right training and motivation, could become A-players. The C-players? Well the less said, the better. This simplistic method of segmenting a sales force has worked for decades, but it dates to a simpler era.
Silo Buster: Salesforce Attacks the Data Sprawl Problem
September 25, 2018
I have never been a big fan of the term "360-degree view of the customer," mostly because you never can have a complete view of your customers. It's simply impossible. Things happen that you don't capture in the data, as CRM guru Paul Greenberg has pointed out. They get divorced, their dog dies, they get a really nice birthday gift. Those things can affect customers' buying behavior.
Why Is Wireless Caller ID So Often Wrong?
September 24, 2018
I have a gripe with the way Caller ID works -- or in fact, increasingly doesn't work -- on wireless phones. I've noticed that most very stinking time I get a call on my wireless phone, the Caller ID information is wrong. Sometimes the number is correct, but the city is wrong. When Caller ID was introduced a few decades ago, it was great. It started on the landline phone, either providing a name or number.
Women as CEOs: The Problems and the Promise
September 24, 2018
I've followed several female CEOs over the years. Most failed, largely because they were both unqualified for the job and their boards didn't back them up. In several cases, the board and the CEO seemed to be in conflict, or the board failed to act. That has created the impression that female CEOs are a bad bet. However, I believe the real problem is that boards haven't been doing their jobs.
Oracle's Earnings Angst
September 22, 2018
OK, this is looking somewhat predictable. Oracle reported $9.20 billion in Q1 revenue, or $0.03 per share, against consensus estimates in the $9.24 to $9.29 range. In other words, it missed its number. How concerning is this? Excuse me while I yawn. It's important all right, but no reason to get crazy. Still, some representatives of the widows and orphans who own the stock went into a tizzy.
Protecting Against 'Natural' Cybersecurity Erosion
September 21, 2018
Every child who's ever played a board game understands that the act of rolling dice yields an unpredictable result. In fact, that's why children's board games use dice in the first place: to ensure a random outcome that is -- from a macro point of view -- about the same likelihood each time the die is thrown. Consider what would happen if someone replaced the board game's dice with weighted dice.
A Good Storm
September 20, 2018
Dreamforce continues to bear down on the world like a hurricane slowly approaching from across the ocean -- in a good way, if that makes any sense. Salesforce has pumped new products into the market that will serve as the focus of at least part of the discussion. The company recently introduced improvements or whole new products for the SMB market, philanthropy and financial services.
In Technology We Trust... But Should We?
September 20, 2018
Since the industrial revolution, technology has changed society continually. Largely due to innovations in semiconductor electronics, software and computer technology, the pace of technological development has continued to accelerate over the past 50 years. Personal computers now fit into your pocket. You have access to people and information all over the world through the Internet.
Blockchain (Re)Emerges
September 17, 2018
More often than you might think, disruptive innovations travel in pairs -- at least until they are separated by the markets, which decide one is useful and the other no so much. Sometimes they're symbiotic. Both may be useful or even necessary -- like hardware and software -- but that's not always the case. Consider the strange pairing of blockchain technology and cryptocurrency.
Death Watch Begins for Google
September 17, 2018
The EU has been stretching its wings. In the shadow of Brexit, it apparently has decided it has the real enemy of the people in its sights: social media companies and Google. France is even more aggressive, suggesting that the EU's "right to be forgotten" law should apply worldwide. Given that it actually does fall within the legitimate purview of government, it is hard not to agree.
Salesforce Philanthropy Cloud at Dreamforce
September 13, 2018
At the last Dreamforce, Salesforce introduced a new cloud dedicated to philanthropy, and the company began delivering on a three-part strategy this year. The Salesforce Philanthropy Cloud is a product of what used to be called the "Salesforce Foundation" but now is referred to as "Salesforce.org." The idea is not rocket science. The new cloud is designed to be a meeting place that facilitates interactions between nonprofits and funding sources.
Sign of the Times
September 11, 2018
Well, here's one Dreamforce idea I never heard of. A group of groups opposed to the Trump administration's immigrant detention and separation policies has announced that it will picket Dreamforce. It already has called on speakers attending the event to pull out. A long time ago, a very underfunded Salesforce marketing team tried a similar stunt, disrupting Siebel user group meetings.
To Resist Manipulation, Ask One Question
September 10, 2018
The level of effort devoted to manipulating our opinions is unprecedented. Granted, a lot of this has to do with the fact that most of the "free" online services we use aren't free at all. They are trading our ability to make measured opinions for advertisers' money, and some of these "advertisers" are foreign governments. There is one question we should be asking of any inflammatory story: Why?
E-Scooters: On a Road to Nowhere
September 7, 2018
As summer winds die down here's hoping one of the season's most ridiculous and unnecessary fads goes with them. Bird and Lime e-scooters are just the latest twist on the foot-powered Razor Scooters that took America by storm in 2000. Unlike Razor, which introduced electric-power models back in 2003, Bird and Lime utilize a subscription model instead of ownership.
Of Course Google Is Biased
September 3, 2018
I once took a market research class that focused on the identification and elimination of bias. My final paper was on an intentionally biased piece of research. It was far easier to introduce bias and then talk about the bias than it would have been to attempt to do unbiased work and defend it as unbiased. For that reason alone, it's almost certainly true that Google's search engine is biased.
When Unlimited Wireless Data Is Not Really Unlimited
August 29, 2018
Verizon Wireless made a big mistake last week. Like it does with all users who go above their wireless data thresholds, it slowed the wireless data connection to firefighters battling blazes on the West Coast. Errors such as this are becoming a growing problem as we depend more on smartphones and wireless service. I was caught in an awkward position with wireless service myself last week.
Dreamforce Considerations
August 28, 2018
The Salesforce people whom I speak with are all heads down and breathing hard in the big push to Dreamforce. In other words, things are normal for this part of the cycle. The big questions for each show are, "What will the vendor emphasize this time?" and "Will that be a tone set for the industry for the year ahead?" Sometimes the announcements set a tone but not always.
What If Electric Cars Fail Again?
August 27, 2018
If Tesla should go under, it would set back the electric car industry a decade or more. Early in the last century, electric, steam and gas all competed for the automotive industry, resulting in far more advancements in gas cars than electric over the decades. Thankfully, no one has brought back steam. Some recent breakthroughs actually could make gas cars more efficient than many electrics.
Pulling a Thread
August 25, 2018
There's an emerging theme in sales and marketing that I expect could influence some of the messaging associated with upcoming events like Salesforce's Dreamforce and Oracle's OpenWorld. Each company will have lots to say about security, analytics and machine learning, the IoT, and blockchain, but what's under the radar is the practical application of much of this to marketing and sales.
Oracle's Bad Boy Image
August 21, 2018
No one at Oracle will ever be nominated for sainthood, and that's probably OK with them. Over the years the company has developed a bad boy image that in some cases is richly deserved, while in others it has been embellished by events. Much derives from the brash doings of founder and longtime CEO (now CTO) Larry Ellison, who may be a charter member of the "never explain, never complain" club.
See More Articles in Opinions Section >>
Facebook Twitter LinkedIn Google+ RSS
Freshsales - Reply.ai
What best describes your attitude toward social networks and politics?
The value of engaging in serious political discourse outweighs the negatives.
Most of the political conversations seem overheated and ignorant.
Social networks provide a lot of very good political information from reliable sources.
Almost every political post I see is skewed or totally fake.
Political interactions on social networks simply mirror those in the real world.
Social networks remove inhibitions, bringing out the worst in people and politics.