Get the ECT News Network Weekly Newsletter » Subscribe Today
Welcome Guest | Sign In
LinuxInsider.com
Dreamforce Points to New Disruption
December 4, 2019
There were more than 170,000 people at Dreamforce a couple of weeks ago, and many more watching from afar. Also, there were well over 2,000 sessions. Numerous announcements sprang from the big Salesforce event. Some announcements and sessions, like the Tim Cook fireside chat, stand out. Of the top six, I reckon that five were more about integration and working across vendor boundaries than CRM.
Tapping AI for a Future of Better, Faster, Cheaper Gift Shopping
December 2, 2019
If you are like me, every Christmas you dread shopping because figuring out what everyone wants is a bit of a nightmare. You don't know what folks want in your price range. If you find out, there is no easy way to be sure they haven't bought it themselves, or that someone else didn't get it for them. Choosing sizes and colors adds to the nightmare. These problems aren't limited to Christmas.
HPC and AI Are Changing the World
November 30, 2019
During the recent SC19 supercomputing conference, the top semiconductor and systems vendors discussed and demoed the highest-performance computing solutions in the world. While it's easy to imagine these platforms solving some of the most challenging problems, and simulating everything from the human genome to climate change, there are thousands of other applications that can benefit as well.
You've Come a Long Way, Linux-Baby
November 27, 2019
When Linux first emerged from its cocoon in a frenzied Usenet thread, it is doubtful that almost anyone imagined the project would ascend to global prominence. Even more astonishingly, its dominance was driven as much, if not more, by its adoption by the private sector -- although it posed an antithesis to its business model -- as by any of its other notable traits.
How the Quantum Tech Race Puts the World's Data at Risk
November 27, 2019
The technology one-upmanship between the United States and China is fast becoming the new space race. There's been a lot of talk in the press about the competition to reach 5G, but little traction outside of the tech community about something more momentous: the dangers of computing in a post-quantum world. The recent news from Google about its quantum capabilities is exciting.
Consider Service Mesh as a Security Tool
November 26, 2019
If you're like most security pros, chances are you're starting to get frustrated with microservices a little -- or maybe a lot. Microservice architectures -- that is, architectures that leverage REST to build a number of small, distributed, modular components -- are powerful from a software architect's point of view. Want to make a change to a component quickly? Add new functionality?
Demystifying 5G - It's Real and It's Here
November 26, 2019
Every decade the wireless industry transitions to a new cellular technology, and every generation there are doubts about it. This continues with 5G. I have heard from consumers and even people within the industry that there is "no need for 5G," "5G is only for businesses," "5G won't be available until 2025," "mmWave is only for fixed wireless access," and "radiation from mmWave is harmful."
Thanks, Analysts, for Doing a High Risk, Low Reward Job
November 25, 2019
I'd like to dedicate this column to the analysts out there who are fighting the good fight -- who are risking their careers, reputations, and sometimes even their lives to do the right thing, often without credit, and knowing that doing the right thing can exact incredible personal costs. Being an analyst, I'm often reminded that other jobs depend on my doing my job right.
Why a Single Source of Truth Often Isn't
November 21, 2019
This week, Salesforce used its annual Dreamforce mega-show to make a host of announcements, ranging from contact center partnership with Amazon to a smart speaker tool for sales. For the most part, the keynote featured practical applications of Salesforce technology. Some Dreamforces focus on the highly aspirational; others focus on the ways to attain those aspirations. This year is the latter.
You Might Owe Cryptocurrency-Related Taxes
November 20, 2019
Got your attention? We thought so. In a recently published Notice, the IRS seems to be offering some cautionary advice about the legal risks associated with using cryptocurrencies to avoid capital gains taxes. Likely displeased by the use of cryptocurrencies to avoid reporting capital gains, the IRS may be signaling its intent to crack down on cryptocurrency trading activity.
Banishing Bias From the Leadership Selection Process
November 18, 2019
I'm spending a lot of time these days looking at the evolving market for artificial intelligence and the problem of bias. I think the problem in part is due to confirmation bias -- the need to look only at the information that agrees with a position already set. Another contributing factor is the lack of a set of metrics that we can apply consistently. AI systems will face similar problems.
Salesforce and Microsoft in Another Deal
November 14, 2019
With Dreamforce approaching, it's no surprise that Salesforce is making a flurry of announcements. What is surprising are two big ones involving partnering with other vendors, mostly on infrastructure -- announcements that I believe make the idea of an information utility more real with each passing day. I see evidence of an information utility forming.
The Information Utility, Continued
November 13, 2019
I've been sharing my theory on the formation of an information utility for some time now. Various big vendors have announced alliances with that kind of aim. For instance, Oracle and Microsoft announced an effort to make their cloud databases interoperate, and Microsoft and others have announced common data model projects. Now Salesforce, AWS and Genesys have teamed up with The Linux Foundation.
Previewing Dreamforce 2019
November 13, 2019
Dreamforce is next week. Once again, the sold-out show will be headquartered at San Francisco's Moscone Center and overflowing to neighboring hotels. Over the years Dreamforce has become the Las Vegas of trade shows in one important respect. Both are famous for being bastions of excess. Vegas has excesses of the sensual kind, while Dreamforce offers a business and technology equivalent.
Tech Company Standouts for Giving Veterans Their Due
November 11, 2019
Today is Veterans Day. I got a note last week from Joe Sestak, one of the shrinking field of United States presidential candidates, reminding me that we should observe a moment of silence in recognition of our veterans today. We've asked these people to put their lives on the line for us, and we get a day to offer our thanks. Giving our thanks is the least we can do.
The CRM-ization of Healthcare
November 6, 2019
We've been watching the CRM-ization of healthcare for a while. Salesforce recently embarked on parallel paths. The obvious option was to build tools that enabled users to craft systems of engagement. The second started when the company also began reaching out to various industrial sectors with its technology and those of some partners. The result has been a vibrant vertical industry approach.
DevOps for Salesforce Lightning
November 4, 2019
The tools you work with have a lot of impact on what you can accomplish, and the more sophisticated the tools the better -- especially in software. Beagle Research just completed a study into the use of a DevOps strategy with the Salesforce Lightning Platform. DevOps is a strategy for building, changing and deploying enterprise software that can be used with Scrum, Agile, and other methodologies.
The Truth vs. Censorship Trap
November 4, 2019
There recently has been a lot of rumbling about Twitter deciding not to take political ads, and Facebook deciding -- and this was stupid -- that it would run political ads even if they were untrue. I'm becoming convinced that Zuckerberg is trying to put Facebook out of business. There are some real differences between the firms. Facebook does far more political advertising than Twitter.
The Force May Be With Microsoft
November 2, 2019
The Pentagon has awarded its $10 billion contract for cloud computing to Microsoft. The program -- which goes by the acronym "JEDI" for "Joint Enterprise Defense Infrastructure" -- has been attracting vendors like a dog attracts fleas for several years. It has been marked by fierce litigation too, so the award may not be the end of it. Oracle sued over the process, claiming it was unfair.
Are You Suffering From Technophobia?
October 31, 2019
The fear of technology has been around for as long as technology itself, and like technology itself, it is always changing. There is evidence of "technophobia" -- the technical name for this affliction -- in every age and in every part of the world. However, it is perhaps reaching a peak in modern society. Americans are more afraid of technology than death, suggests research conducted in 2019.
Do Your Customer Journeys Have Dead Ends or Dead Spots?
October 29, 2019
It's easy to take things you see every day for granted. We take the sun rising and setting for granted, for instance, and that's a good thing, because it helps us organize our lives. However, in business taking things for granted is a hazard. Change is everything these days, and that means the concepts you take as constants may not be as constant as they seem.
Getting Sustainability Right
October 28, 2019
It seems strange to me that our governments haven't been more aggressive about protecting the environment, given that the cost of not doing so poses an existential risk to the human race. It seems insane to me as we watch parts of the country burn and other parts of the country drown that we're still arguing about climate change rather than coming together to do something about it.
Bob Stutz, CRM Nomad
October 24, 2019
Bob Stutz is a great guy. I have interacted with him occasionally over the years in his various senior postings throughout the CRM industry and always found him to be kind, generous and thoughtful. Last week he announced he was leaving his position as head of the Salesforce Marketing Cloud, which he's been at for four years, and taking a job as President of SAP's CX effort.
Zoho's Catalyst to Growth
October 21, 2019
Now would be a good time to put Zoho on your radar if for some reason it isn't there already. The Austin-based company just announced Catalyst, a developer environment that helps programmers and others to speed development of apps and microservices with capabilities inherited from Zoho's apps portfolio. Catalyst is based on the company's internal development tools.
3 Coming Tech Advances That Could Boost Our Safety and Smarts
October 21, 2019
I was moved by the recent news about a woman being shot in her home by a police officer who had come to check up on her. Once again, I found it frustrating that people immediately jumped to apply blame before all the facts were in. From my reading, three mistakes contributed to the incident. The first was by the neighbor, the second by the police, and the final mistake was by the woman herself.
Facebook's After-the-Fact Oversight
October 19, 2019
I wanted to like Kara Swisher's recent piece about Facebook's attempt to wrestle with its demons, but I can't. It feels too much like self-delusion. To cut to the chase, Facebook announced it was forming an oversight board that eventually will have about 40 members with responsibilities for policing its domain and reducing or even eliminating fake news and propaganda.
A New Business Model With Help From CRM
October 17, 2019
I have been writing about Salesforce for 20 years. That's incredible for me because aside from marriage, there's nothing in my life I've done so consistently for so long. Perhaps like a marriage, the thing that's been attractive about Salesforce is its constantly changing nature. The company went through a typical adolescence for a startup but it always had a sense that it was changing the world.
Virtual Pets, Virtual People and Virtual Immortality
October 14, 2019
One of the interesting and somewhat underappreciated aspects of the recent Qualcomm wireless event is that 5G will make realistic AR avatars possible. This advance will be possible because with high bandwidth and very low latency, processing could shift from the device to the cloud. Coupled with the rollout of distributed data centers, this means you could have realistic virtual pets and friends.
Autonomous Linux and the IT Utility
October 12, 2019
Oracle came late to cloud computing, joining the fray only after competitors like Microsoft and Salesforce had established dominant positions, and newcomer Amazon Web Services leaped from a standing start to a position of dominance. Amazon is so strong in the cloud that it is on the cusp of extinguishing the last challenges to its win of the 10-year $10 billion Pentagon JEDI procurement.
Devs Engage in Soul-Searching on Future of Open Source
October 8, 2019
Two things to avoid in online discussions are politics and religion. Open source technology may be an explosive third topic that software developers should be wary of subjecting to a virtual debate. Automattic CEO Matt Mullenweg and Ruby on Rails creator and Basecamp cofounder David Heinemeier Hansson got into an all-out Twitter slugfest last week about the role of open source.
See More Articles in Tech Blog Section >>
NICE inContact February 12 webinar
How worried are you about climate change?
I believe it will cause global catastrophe in my lifetime.
I'm very worried but I believe nations will come together to reverse it.
I'm very worried and I think the private sector is our best hope.
I'm somewhat worried but I don't think it will affect me much personally.
I've changed my own behavior to do what I can to help the planet.
I'm not worried -- it's a natural cycle.
I'm not worried -- it's a media hoax.
Salesforce is a Leader in the Gartner Magic Quadrant 2019 for Digital Commerce