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Leveraging the Tools That Fuel E-Commerce Growth
May 25, 2019
E-commerce technologies have been innovating fast. It's no surprise, considering e-commerce in North America grew by 15 percent in 2018, to reach more than $500 billion. Today's e-commerce businesses need to stay ahead of the curve if they want to be the consumer's choice, as convenience and relevance remain king. Companies can stand out by deploying some of the latest technologies.
T-Mobile-Sprint Merger Teeters Between FCC Approval, DoJ Rejection
May 23, 2019
United States Federal Communications Commission Chairman Ajit Pai this week gave the green light to a merger between T-Mobile and Sprint, currently the third- and fourth-largest mobile carriers respectively. The nation's top telecom regulator agreed to the $26 billion merger, but with some conditions -- the most notable being that Sprint would sell off its Boost Mobile prepaid cellphone brand.
ARM Joins Firms Shunning Huawei's Business
May 23, 2019
British mobile device software design firm ARM has ordered its staff to stop working with Chinese smartphone giant Huawei, in compliance with a ban issued by President Trump. Under an executive order he signed last week, foreign companies and individuals are prohibited from buying United States technology and services without first obtaining special approval from the U.S. government.
US Post Office to Test-Drive Autonomous Trucks
May 22, 2019
The U.S. Postal Service has announced a pilot project using self-driving trucks. It will conduct the two-week experiment in collaboration with TuSimple, an autonomous driving technology company based in San Diego. TuSimple's contract with the postal service calls for one of the company's self-driving trucks to make five round trips hauling USPS trailers between Dallas and Phoenix.
Better Customer Satisfaction Through AI-Enabled CRM
May 22, 2019
You don't have to be entrenched in the tech world to have heard the term, "artificial intelligence," but what is artificial intelligence, or AI, as it's commonly known? Simply put, AI is the simulation of human intelligence processes performed by machines or computer systems. Nowadays, AI is being used to carry out many jobs previously held by humans, but there's no need to panic.
Cybercriminals Score Billions in Cryptocurrency Thefts
May 21, 2019
Is anyone surprised to learn that in just the first quarter of 2019 more than $1.2 billion worth of cryptocurrency was stolen? Probably not. This story follows the old line from bank robber Willie Sutton who is credited with saying that he robbed banks "because that's where the money is." So not much has changed. Cryptocurrencies are not exactly money, though, even if they do have a market value.
5G Could Mess With Accuracy of Weather Forecasts
May 21, 2019
Next-generation 5G mobile communications technology could have a harmful impact on weather forecasting in the United States, based on expert testimony presented before a U.S. House committee during a hearing on the future of weather forecasting. Interference from 5G wireless phones could reduce the accuracy of weather forecasts by 30 percent, said Neil Jacobs, Acting Under Secretary of Commerce for Oceans and Atmosphere at NOAA.
How Artificial Intelligence Is Reshaping the Workforce
May 17, 2019
Shoppers soon might see a lot more robots in Walmart stores -- but not toy robots or even human assistant gadgets that are available for purchase. Walmart's new robots will be taking over repeatable, predictable and manual tasks that up to now have been carried out by human employees. At Walmart stores, robots will scan shelf inventory and track boxes as part of its inventory management.
SCOTUS Greenlights Apple App Store Antitrust Lawsuit
May 14, 2019
The U.S. Supreme Court has given thumbs up for a class action antitrust lawsuit to proceed against Apple for alleged monopolistic practices at its App Store. In the case, Apple Inc. v. Pepper et al., the consumer plaintiffs maintain the Cupertino, California, company has monopolized the retail market for the sale of apps, and that it used its position to charge higher-than-competitive prices.
Online Shopping Gets Real: The Rise of Interactive Product Visualization
May 13, 2019
The shopper's desire to touch, feel, see and hear is what interactive product visualization is all about. In a world dominated by digital interfaces, interactive product visualization gives consumers the opportunity to experience, see, and understand products before buying them. Interactive product visualization brings products closer to the people interested in purchasing them.
Google, Microsoft In Step in New Era
May 13, 2019
Apple, Google and Microsoft are three very powerful companies. Two of them had big events last week -- Google I/O and Microsoft Build. What I found interesting was that both Google and Microsoft largely were on the same page about focusing on the customer. Both Google and Microsoft have been making massive advancements with AI. Both have increased their efforts to make the world a better place.
Review Roundup: Pixel 3a Wins Kudos for Cameras, Battery Life, Assistant
May 9, 2019
Google's Pixel 3a smartphone, launched at Google's 2019 I/O developer conference, has wowed reviewers with the quality of its photos and other features, as well as its low price. "I like the direction Google is taking with the 3a," said Ramon Llamas, research director at IDC. "While it removes some of the features and functionalities of its cousins, it still retains the key ones."
Google Showcases AI, Preaches Privacy at I/O Keynote
May 8, 2019
Google showed off its chops in AI and ML, renewed its commitment to giving users greater control over their data, and introduced a new economically priced smartphone during a keynote presentation at its annual I/O conference. "They were there to hammer home the point that when it comes to AI, they are ahead of their peers," said Paul Erickson, a senior analyst at IHS Markit.
Facial Recognition and the Fight for Diversity
May 6, 2019
I spent a good deal of my educational and early career as an analyst doing research at scale. In fact, the way I got into the executive resources program at IBM was through one of the largest research projects my division had ever undertaken. A recurring issue with those who attempt to address the diversity and inclusion problem is that in the absence understanding it, they focus on the symptoms.
No Easy Decision: Choosing Between Pay-TV Services
May 3, 2019
Many consumers in recent years have opted to cut the cord -- that is, to ditch cable or satellite TV and instead rely on OTT streaming services for their viewing pleasure. Price has been one factor, but changing viewing habits has been another. As a reporter who covers pay-TV services of all varieties, I actually went the opposite direction and for some time have had both cable and satellite.
AI Raises the Bar for Home Network Security
May 2, 2019
Consumers are becoming increasingly concerned about the hacking of their devices and data as they hear about more data breaches and have their own experiences with issues such as ransomware, identity theft and botnet attacks. Concerns about data security also have been shown to increase with ownership of more connected devices. Currently, U.S. broadband households own an average of 10.4 connected devices.
Cybersecurity Pros Join 'Right to Repair' Battle
May 2, 2019
An advocacy organization formed by cybersecurity professionals has joined the fight for "right to repair" legislation, which would allow consumers and third parties to repair electronic equipment without voiding manufacturers' warranties. Legislators in about 20 states have been working on some form of this legislation, but they have been stymied by a number of tech companies and industry groups.
Is Nvidia Tesla's Kryptonite?
April 29, 2019
Tesla sure didn't have a good week last week, given the kind of press coverage it got. I'm not that worried about Tesla going away, though, as its products are far too popular for it to disappear. On the other hand, management clearly needs to be fixed. What got me started looking at Tesla last week was that it pretty much announced that Nvidia was its Kryptonite.
Consumers Balk at Premium Smartphone Prices
April 26, 2019
Only a fraction of consumers are willing to pay $1,500 or more for a flagship Apple iPhone or Samsung Galaxy smartphone, suggests an informal ECT News Network survey conducted from April 15 to 22. Fewer than 2 percent of those who took part said they'd be willing to paying such a premium for a handset. New smartphones arrive with almost disturbing regularity.
What Social Can Learn From CRM
April 25, 2019
There's been a chorus of calls from all corners for social media regulation -- from pundits like me to the halls of Congress and even from Facebook CEO Mark Zuckerberg himself. The social media community seems tied up in knots over what to do about the abuse happening within their communities, but if you look elsewhere you might see signs of solutions that could solve some fundamental problems.
FAA Greenlights Wing Aviation Drone Deliveries
April 25, 2019
The Federal Aviation Administration has given its first air drone delivery certification in the United States to Alphabet's Wing Aviation, paving the way for the service to begin commercial package delivery in Blacksburg, Virginia. "This is an important step forward for the safe testing and integration of drones into our economy," said U.S. Department of Transportation Secretary Elaine Chao.
EU Gives Nod to 'Big Brother' Biometrics Database
April 24, 2019
The European Parliament overwhelmingly approved two measures that would integrate the region's fragmented law enforcement and home affairs databases into a centralized one that would include biometric information on some 350 million EU and non-EU citizens. It approved creation of the new system on two votes -- one to merge border control systems, and one to merge law enforcement systems.
Samsung Applies Brakes to Galaxy Fold Launch
April 23, 2019
Foldable phones have been dealt a setback by Samsung's announcement that it has postponed indefinitely the release of its Galaxy Fold. Samsung pumped the brakes on the $1,980 phone's release after several reviewers reported problems. Samsung acknowledged that their experiences indicated the device needed further improvements to ensure the best possible user experience.
How to Get Smarter About Influencer Marketing
April 22, 2019
Marrying technical rigidity with unrestrained creativity? Due to its ability to transform brand engagement with creators on social media, programmatic influencer marketing is here to stay. Millennials have been abandoning traditional media channels and instead becoming increasingly invested in social media. However, marketers may find that PPC ads may not reach the desired performance levels.
Apple's Looming Nightmare
April 22, 2019
The big news last week was that Apple finally agreed to settle its fight with Qualcomm. Kudos to Tim Cook, because I've known a lot of CEOs rather who would have fought to the death than admitted they were wrong -- and not only wrong but acting disingenuously the entire time. Fighting this to the death would have been far worse. What spurred the settlement likely was he defense Qualcomm mounted.
NICE InContact Packs CXone With Tons of AI Features
April 19, 2019
NICE inContact has released the Spring 2019 version of its CXone cloud-based contact center software, with multiple AI-powered updates for smarter customer and agent engagement, plus enhanced CRM integrations. NICE inContact CXone "is the most complete, unified, and intelligent cloud contact center platform available in the market," said company spokesperson Cheryl Andrus.
Everyone's a Winner in Apple-Qualcomm Settlement
April 18, 2019
Apple and Qualcomm unexpectedly announced a settlement as their case entered the second day of a hearing in the U.S. District Court for the Northern District of California in San Diego. In related news, Intel announced it was getting out of the 5G smartphone chip business. The Apple-Qualcomm settlement provides an unspecified one-time payment from Apple to Qualcomm, among other terms.
Disruption Plus
April 17, 2019
There's a chicken-and-egg issue with digital disruption. Making decisions based on numbers instead of gut instinct is recognized to be a superior approach in many situations, but before you can get to decision making, people have to be able to use things like AI and ML. Humans are not naturals when it comes to numbers; thinking back to high school algebra is all it takes to convince most of us.
Managing Sales Tax Complexities in Merchandise Returns
April 17, 2019
As the world has become increasingly digital, the retail industry has gone through tremendous transformation. To survive in the competitive landscape and keep up with evolving customer preferences, merchants have had to adapt and learn how to deliver the seamless omnichannel experience that shoppers expect. Delivering that efficiency and convenience comes with challenging operational intricacies.
EU's New Copyright Directive Could Break the Internet
April 16, 2019
A copyright directive that some fear could break the Internet has cleared the final hurdle in the European Union. The directive makes platforms for user-uploaded content -- like Google and Facebook -- legally liable for violations of the rights of copyright holders. It requires them to obtain the permission of the holders before posting content to their sites.
See More Articles in Technology Section >>
Is "too much screen time" really a problem?
Yes -- smartphone addiction is ruining relationships.
Yes -- but primarily due to parents' failure to regulate kids' use.
Possibly -- long-term effects on health are not yet known.
Not really -- lack of self-discipline and good judgement are the problems.
No -- angst over "screen time" is just the latest overreaction to technology.
No -- what matters is the quality of content, not the time spent viewing it.