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What is a collective brand experience, and why is it so important for companies to understand and manage it correctly? It can't be ignored, because it will grow on its own and in harmful ways. However, most don't even understand the concept and are shooting themselves in the foot on a daily basis ...

Walk into any store that sells software and you will find antivirus software from companies like Norton, ESET, McAfee and Kaspersky. Over the last few years, the risk has spread from our computers to our smartphones and our tablets. The next thing we will have to protect may be our cars -- and our lives could depend on it. ...

Comcast's reaction is "way over the top," telecom industry analyst Jeff Kagan told the E-Commerce Times "There are good things that can happen with the merger, but there are bad things as well," he pointed out. "Comcast can't just ignore one side of the ledger."

"It's an odd shape that doesn't seem to fit today's market either," telecommunication industry analyst Jeff Kagan told TechNewsWorld. "I had always hoped that BlackBerry would simply modernize their once popular Torch or Bold devices. They would have had more luck with that." ...

The Apple Watch is not a watch. So what exactly is it? Or for that matter, what is any smartwatch from any other maker? No one has done a good job of creating a brand identity for the new segment yet. That leaves the space wide open. ...

Apple made its annual iPhone announcement Tuesday, and there were several surprises, including one of those Steve Jobs "one more thing" moments. Now the question is, will the two new iPhones, Apple Pay and Apple Watch be a home run? ...

The problem in part is that "this is brand-new territory, and there are no laws or even rules in this new game," wireless industry analyst Jeff Kagan told TechNewsWorld. "Companies providing this service can do almost whatever they want." Customers typically don't like this ki...

The iCloud security issue that's been in the headlines all week should be a great big wake-up call to everyone. The cloud is coming; however, we are still in the very early days. Security threats keep growing, so it is important for both individuals and companies to be prepared. ...

Comcast has been trying to improve customer care. It has made some headway, but reliability of its services still is a big issue. I like Comcast people. During the last couple of years, their performance has gotten better. However, the quality of Comcast's service is still unreliable, at best, and problems just don't go away ...

"Anything that lets us lock, wipe and disable our wireless phones when they are lost or stolen is a big plus," wireless industry analyst Jeff Kagan told the E-Commerce Times. No More 'Apple Picking'...

The Google policy "is as clear and easy to understand as a bowl of spaghetti," Jeff Kagan, a technology industry analyst, told the E-Commerce Times Securing the Web...

The good news for Sprint is the stars seem to be lining up for a recovery. Change is occurring throughout the entire wireless industry. Every player -- including AT&T Mobility, Verizon Wireless, Sprint, T-Mobile, U.S. Cellular and C Spire Wireless -- is changing. We will start to see lots of new services, pricing, competition and marketing going forward.

There's a New Sprint in town. Last week the earth shook twice in Kansas City -- once when Sprint decided to end its pursuit of T-Mobile, and then again when it replaced CEO Dan Hesse with Marcelo Claure. What can we expect next? ...

Google is hosting a conference in Sicily this week simply called the "Camp." This is a different kind of conference. It's not just about business. Attendees are from business, politics and entertainment -- they bring their families. I was interviewed by Fox News about what will take place and what Google can expect from this event. You may find this interesting...

"Both Son and Hesse are very strong-willed CEOs," said industry analyst Jeff Kagan. "They have a mutual respect for each other, but that was not enough." Son "has been unhappy with Sprint's management and the culture at Sprint in general," observed Chris Antlitz, a senior anal...

"Cortana is very important to Microsoft," telecom analyst Jeff Kagan told TechNewsWorld. "On one hand, you wouldn't think this voice assistant would be a reason to buy a phone -- but on the other hand, it is an important part of the bigger picture, and customers buy the whole...

If you have been following business and personal technology in recent years, you've seen a quantum leap forward. Unfortunately, education is not moving ahead as quickly. Technology can help, though, and C Spire is setting a good example, propelling Mississippi schools forward ...

"BlackBerry is changing," telecom industry analyst Jeff Kagan told the E-Commerce Times. "They are now focused on the business customer and government customer marketplace." In those areas, privacy and security are top concerns, he noted, "so this kind of move makes sense from...

"Battery life is so important to customer satisfaction," telecom analyst Jeff Kagan told TechNewsWorld. "Most smartphones don't have great battery life. When we used to carry low- power wireless phones, the battery would last a week or longer. Today we're lucky if it lasts a day of use."

The new partnership will benefit Google and Sprint -- and their cloud customers as well, according to telecom industry analyst Jeff Kagan "The cloud is growing and will continue to grow. However, most companies don't feel comfortable with their understanding of and skill set ...