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Drugstore.com, an online provider of personal care, beauty, health, wellness, vision and pharmacy products, is turning to Kewill Solutions North America to meet its soaring shipping needs ...
An affiliate of a global acquisitions firm, Platinum Equity, LLC, has agreed to purchase a controlling interest in CompuCom Systems. Safeguard Scientifics, which has a 58 percent voting interest in CompuCom, has agreed to vote for the acquisition ...
In a David-swallows-Goliath merger on a mid-market scale, Cincinnati, Ohio-based Conexio, which has 10 employees, has acquired Dallas, Texas-based Enterprise Computer Solutions (ECS), which has 25 employees. Conexio is one of the top GoldMine partners and ECS one of the top resellers of FrontRange Solutions' Heat, a service management product that includes help desk, knowledge management, asset management and service-level management...
In a terse, one-sentence press release, Siebel Systems today confirmed it has closed 175 new transactions for its hosted product, CRM OnDemand, since the start of Q2 2004 and that the number includes 62 new OnDemand customers ...
For the fourth time, Pleasanton, California-based PeopleSoft has responded to Oracle's latest takeover offer of US$21 per share with a resounding "no." Previously, the company's board had rejected three other escalating offers of $16, $19.50 and $26 per share ...
Your broadband connection is down, and you can't get online to download the necessary patches to fix it. Frustrated, you turn to the telephone, trying to connect with the right vendor. Who you call depends on what you think the problem is -- hardware, software, a virus, connectivity or something else. ...
A drive to improve citizen services is part of a long-term push by the U.S.government to be more responsive to taxpayer needs and to diminish itsunresponsive, bureaucratic image. This push began during the Clintonadministration and has continued through President Bush's tenure ...
After surviving the dot-com bust, proving the viability of a Web-based subscription model for CRM, achieving profitability and surviving an initial round of U.S. Security and Exchange Commission (SEC) scrutiny, salesforce.com is riding a bumpy road toward its eventual IPO ...
Just a month after announcing it would introduce 23 vertical industry solutions, Siebel Systems shipped the first two this week. Overall, the company's vertical CRM product line is designed to improve functionality, business processes, integration and customer analytics while reducing corporate customers' total cost of ownership (TCO) ...
The dynamic duo of IBM and PeopleSoft has launched an initiative that the two companies say will expand their existing alliance, allowing them to focus more sharply on small and mid-size businesses (SMBs) worldwide. The alliance calls for joint hardware and software development of vertical applications, joint marketing efforts, cooperative Linux development and industry-specific solutions for resellers...
SPSS has introduced a new product, PredictiveCallCenter, that it says can transform inbound call hubs from cost centers to profit centers. The application integrates with call-center CRM and call management systems to determine on-the-fly the best way to market to inbound callers, noting whether they are more receptive to upsell, cross-sell or retention offers.
Like the Trojan War, the battle between Oracle Corp. and PeopleSoft, Inc. has languished for a while but soon may reach epic proportions. In this tale, however, the weapons are hostile takeover offers and the soldiers are chief financial officers, technical experts and attorneys. ...
Customer-service managers are always looking for ways to boost agent productivity by shaving seconds off calls and increasing upsell rates. ...
Like a bevy of CRM software providers that have come before it, Kana this week pushed out the first phase of its hosted onDemand initiative for its iCARE suite of Service Resolution Management (SRM) solutions. The company's onDemand project initially supportsKana's Response Live application, is available as either a hosted or in-houseproduct, and offers both perpetual and subscription licensing...
At its Sapphire '04 international customer conference in New Orleans today, SAP rolled out several new packaged offerings for CRM, ERP and vertical industry applications. The software is designed to help mid-market companies address specific business processes, accelerate implementation and achieve return on investment (ROI). ...
CRM is not just for the private sector, and -- in a rather dramatic illustration of that fact -- Siebel Systems has announced that its business applications will help maximize the readiness of the new Lockheed Martin F-35 Joint Strike Fighter (JSF) program ...
About 7,500 C-level and senior executives from mid-size to large companies are gathering this week to attend SAP's annual Sapphire conference in New Orleans, Louisiana. This year's event will feature a New Orleans-style Motown concert starring the Funk Brothers, Chaka Khan, Joan Osborne, Aaron Neville and American Idol winner Ruben Studdard ...
Hosted CRM vendor RightNow Technologies announced Monday that it has filed for an initial public offering (IPO) to sell US$60 million of its common stock with the U.S. Securities and Exchange Commission (SEC). ...
Whether it is CDs or refrigerators, megaretailer Best Buy believes it has the best deals in consumer electronics, home-office products, entertainment software and home appliances. And it wants customers to keep buying by putting them at the center of what it does ...
Rapid growth of information technology among small and medium businesses (SMBs)with between 100 and 1,000 employees has not been lost on some major integration players, including Microsoft and IBM. With this week's launch of IBM WebSphere Business Integration Server Express, Big Blue is attempting to bring middleware to the masses and provide SMBs with tools to integrate their often-varied mix of IT solutions...
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