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Onyx, a mid-market provider of CRM software, has unveiled upgrades to its Contact Center product that are designed to help it branch deeper into the contact-center and vertical markets. The improvements include call-center scripting and enhanced Web self-service capabilities, and they will benefit current customers that choose to upgrade, according to Onyx...
Aspect Communications, a publicly traded provider of enterprise customer-service solutions, has announced it is postponing a proposed public offering of 12 million additional shares of common stock. The sale was to include the sale of 9.3 million shares by specific shareholders. According to the company, the sale was not in the best interests of Aspect or its shareholders due to current market conditions...
Getting CRM wrong is more common than getting it right, according to a new study released by IBM and titled "Doing CRM right: What it takes to be successful with CRM." In fact, just 15 percent of companies seem to achieve that goal ...
Microsoft extended its move into the business intelligence (BI) market this week through its acquisition of ActiveViews, a privately held developer of ad hoc reporting software based in Provo, Utah. Under terms of the deal, five members of ActiveViews' team will move to Microsoft's Redmond, Washington-based headquarters, while the rest will remain at the Provo site.
Global securities and investment services firm Morgan Stanley is dialing up a Voice over Internet Protocol (VoIP) solution from Avaya that will let its Institutional Securities Group place internal and external telephone calls over the Internet. ...
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