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Brands Can Profit From These 5 Customer Experience Trends in 2023

Moreover, inflation and staffing shortages exacerbate an already challenging situation for businesses. Inflation is driving a significant market change, forcing brands to do more with less -- yet cutting back on CX can be difficult because budget and headcount constraints may be more visible to customers...

OPINION

How To Add a Stunning View to a Home, Office, or Apartment – Anywhere

To keep people from fighting over cubicles and offices with views when I was at IBM, they built a huge glass building with walls inside the glass, so no one got scenery except those walking in the walkways outside of that solid wall. The outside of the building was stunning; the inside was like a depressing tomb. It was a horrid place to work that could have been changed if staff away from windows could have been provided with their digital view of choice...

STARTUP TO WATCH

EdTech Developer’s Study Game Approach Aces Med School Testing Curve

The KOTC development team is staffed by people who know the MCAT testing process well. In order to be hired, they must have scored in the 99th percentile Expansion Plans...

High-End Tech Makes Its Mark for First Responders

The company's Mark43 lineup options are entirely cloud-based, which minimizes staff training because the applications run in a variety of web browsers. The result is a much less costly, and technically easier upgrade path to successfully transitioning to high-tech, stress-free. The only new cost is the cloud-delivery subscription, which varies...

OPINION

The Hottest Robots at CES Had Nvidia Brains

John Deere's tractor won't get bored, tired, or die, so farmers can work on other things that need doing, given that staffing farms has become a big problem of late. Historically, robots weren't affordable on farms because labor was cheap. But you can't get those workers now, and getting locals to work on a farm is just as difficult...

IT Execs Share Strategies for Managing Digital and Cyber Trends in 2023

Artificial intelligence and machine learning have become more common in the last decade. Those working with ML are likely the most recent hires as opposed to the more long-term staff who have been working with AI for years Many large tech companies began hiring these types of ...

SPOTLIGHT ON SECURITY

The Year Ahead in Cybersecurity: More Bots, More Money, Scarce Talent

As in past years, staffing problems will continue to plague the cybersecurity industry in 2023. "We're starting to accept the cybersecurity talent gap as an ongoing challenge, and this will continue into the new year as we struggle as an industry to encourage younger generations to enter the field," observed Caroline Vignollet, senior vice president of research and development at OneSpan, an identity security company in Chicago...

OPINION

Tech Industry Trends and Predictions for 2023

One area that will see a massive increase in the use of artificial intelligence is the health care industry. AI will be more widely used to create new remedies and cures and provide conversational AI interfaces for patients needing help more quickly than the ever-more limited medical staff can provide. I'm just getting over the flu as I write this, so I'm particularly looking forward to this medical AI improvement...

OPINION

The Newfound Importance of CES: Innovation as a Competitive Game Changer

Historically, tech vendors really aren't ready in January for their most innovative push, so it isn't until mid-year that we see the most interesting things. As noted, this year, I think Lenovo will slam dunk the other vendors much like it did with its Threadripper workstations and aggressive use of water cooling in the professional space. By showcasing it at CES rather than later in the year, marketing (which is staffed impressively) must be resourced to carry the load...

ANALYSIS

Calix Expands Managed Service Capability to SMB, MDU Markets

SMB customers increasingly depend on reliable wireless connectivity at an operational and "guest customer" level. Unlike enterprises, SMBs often lack dedicated IT staff and the required resources that a local BSP can provide to manage the small business's wireless system and support any value-add services the BSP might offer...

Watchdog Finds Flourishing Black Market on Facebook for Fraudulent Ad Accounts

A technology platform watchdog group reported Monday that it had found more than 100 Facebook groups, some with tens of thousands of members, where business management accounts are bought and sold in violation of the social network's rules ...

EXPERT ADVICE

Airline Travel Hacks To Avoid Holiday Excursion Headaches

Airlines are almost all short-staffed, and at this time of year, there are a lot of mechanical delays and weather events. Depending on the airport, the ability to rebook a flight at the gate may no longer exist. Spending the night in an airport is no fun, and neither is missing a flight because you didn't make it through security in time...

Schools Must Leverage Tech To Boost Response Time to Violence: Report

Dot Blackwell, superintendent of the Vassar Public Schools in Vassar, Mich., though, believes school security technology is less effective in addressing violence problems when it relies on staff to monitor or manage it The Vassar Public Schools, located 45 minutes from Oxford ...

CEO Fired Over Employee Monitoring Among Forrester Privacy Predictions for 2023

Security teams are already understaffed, the analysts noted. They cited a 2022 study that found that 66% of security team members experience significant stress at work, and 64% have had work stress impact their mental health They added that staff are expected to be available 2...

For Better CRM Results, Prioritize Pipeline Over Forecast

The demand on staff to reach outcomes is daunting, Haring noted. Coaching from the CRM output needs to be measurable "What we do differently is fix the fundamental flaw in the CRM concept. Early on, we were just trying to gather as much information about customers as possible....

OPINION

Lenovo and How ‘Star Trek: The Next Generation’ Got the Holodeck Wrong

"Star Trek: Discovery" recently showcased the use of drones. It did have the android called Data, but why do you need the massive staffing levels on a starship if you can create digital people who are indistinguishable from humans? Also, if you can create complex objects virtu...

Twisted Cyber Case Finds Former Uber Security Chief Guilty of Data Breach Coverup

According to published trial accounts, Sullivan's staff confirmed the extensive data theft. It included 57 million Uber users' stolen records and 600,000 driver's license numbers The DoJ reported that Sullivan sought the hackers' agreement to be paid U.S. $100,000 in bitcoin.

OPINION

Killing Twitter, With Tesla as Collateral Damage

While not a bad idea, the technology he needs doesn't exist yet, meaning he won't be able to backfill in a timely way, making it likely that Twitter could collapse due to inadequate staffing In short, a Bridgerton-like ending, where the two sides discover they love each other ...

Social Media Account Hijacking Jumps 1,000% in Last 12 Months: Report

Hijacking of social media accounts has reached epidemic proportions in the last 12 months, according to the Identity Theft Resource Center ...

AI Gun Detection Firm ZeroEyes Awarded Air Force Drone Grant

"When the algorithm sees what it thinks is a gun, it'll send an alert to our monitoring center," he continued. "The center is staffed with veterans and law enforcement personnel who are very comfortable in these situations. They have the final say on what's a gun. That way, we make sure our clients never get a false positive."

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