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Results 1-20 of 409 for Jeff Kagan.
OPINION

Beware the Problems Lurking in the Next macOS Upgrade

It seems every time Apple issues an upgrade to its operating systems, many users get burned. The iOS upgrade typically works but the changes takes some getting used to, creating a certain amount of frustration for many iPhone and iPad users. ...

OPINION

How Safe Are Home Security Systems?

I have loved the story of Ring doorbells ever since seeing the CEO Jamie Siminoff on TV's Shark Tank several years ago. I also loved the SimpliSafe story with CEO Chad Laurans.There are also several other competitors -- like Blink home security, which is owned by Amazon, and Nest, which was acquired by Google. These companies, started by creative entrepreneurs, are changing the security industry. However, there are several problems users need to be aware of...

OPINION

Hello Streaming Services, Move Over Cable TV

Streaming services -- like HBO Max from AT&T's WarnerMedia, Peacock from Comcast's NBCUniversal, Apple TV+, Disney+ and many others -- are clear examples of the change to a short-attention-span world. What does that mean for investors, workers and consumers? ...

OPINION

Microsoft Takes Another Stab at Wireless

Microsoft once again is making a move in wireless with its new foldable smartphone called "Surface Duo." The company tried and failed to break into wireless several times over the last couple decades before finally pulling the plug. Now it is back. Will the Surface Duo give Microsoft a chance to succeed in wireless at last? ...

OPINION

Motorola’s Razr Gamble

When word came out that Motorola was rereleasing its hit Razr smartphone, I was excited. Now that it has been delayed until the end of the year, the sizzle seems to be lessening a bit. ...

OPINION

iPhone 11: Fewer Sales, More Yawns

After having countless conversations with iPhone users in the last few days, I've concluded that Apple will sell loads of these new devices -- but not as many as in the past. There are several reasons I'm expecting a downturn in iPhone sales ...

OPINION

Shifting Cable-TV Landscape Demands New Strategies for Survival

X1 is a Comcast-branded pay-TV service that gives users more control over their television experience. The service recently gained new features that cater to businesses. I spoke with Christian Nascimento, vice president product and premise services at Comcast about what the announcement means for the changing cable television industry ...

OPINION

Can Cable TV Survive the 5G Wireless Threat?

Traditional cable TV providers will face a big competitive threat in the next decade from the Internet, IPTV and 5G wireless. Cable TV typically lands at the bottom in customer satisfaction surveys. That means there is both plenty of room for improvement and plenty of room for new competitors and new technologies to jump in and quickly win ...

OPINION

T-Mobile Merger Delay Keeps Sprint and Dish on Edge

The T-Mobile-Sprint merger looked like it was pretty much a done deal a couple of weeks ago, when the Department of Justice gave its approval. However, it now looks like there won't be a final answer until 2020. This will go down in history as one of the longest corporate merger attempts. ...

OPINION

Amazon’s $10-a-Person Attempt to Wriggle Off Privacy Hook

I have been warning about online companies invading our privacy for years. Some very large companies now are under scrutiny by the U.S. government. As the pressure increases, Amazon seems to have come up with a creative solution. It has been offering to pay users US$10 for permission to track them. Interesting ...

OPINION

The Online Grocery Shopping Comeback

Do you enjoy grocery shopping? Some shoppers love walking up and down the aisles, seeing what's new, looking for what's on sale, and getting new ideas. They often pick up things that weren't on their list. However, while many shoppers love that experience, others don't. They would rather run in and out as quickly as possible ...

OPINION

The Threat of a Deepfake Fiasco

An artificial intelligence technology called "deepfake" may be the next big threat we face as a society. ...

OPINION

Plot Thickens With Dish’s Interest in Sprint, T-Mobile Wireless

The merger between T-Mobile and Sprint has been dragging on for quite a long time, but it finally may be in the home stretch. To get the deal approved, Sprint and T-Mobile might have to sell off some of their wireless assets to competitors. Many were surprised to see Dish Network's interest. What would this mean for the merger and for the wireless industry as a whole?...

OPINION

When Retail Customers Take It on the Chin, Investors Win

I am a reluctant Costco shopper. My wife is one of the many customers who really love the chain. Me... not so much. Seriously -- someone should knock Costco's top officials on the head and wake them up to the need to focus on their customers. After all, it's the customers who make Costco successful. ...

OPINION

Where CEOs Go Wrong With Brand ID

Brand ID is key to every company's success and growth. Why then do so many senior executives at so many different companies screw it up? When you come up with a winning brand ID, it's OK to build on it and to change it for the better, but not for the worse ...

OPINION

What Happens to Sprint if T-Mobile Merger Fails?

Sprint's best shot at success is to merge with T-Mobile. Without the merger, I see the company continuing to struggle as a weak player in the competitive wireless battle. Then again, this is nothing new. Sprint has been limping along for decades, for many different reasons. If this merger fails, will Sprint carry on as before? ...

OPINION

How to Succeed With Micro-Influencer Marketing

Influencer marketing continues to build steam, and more companies, large and small are getting involved. As powerful and as helpful as influencers can be, it's important to realize that not every influencer is right for every company. Selection of the right influencers to work with your company and your brand is an important key to success ...

OPINION

What Matters Most in the Race to 5G Wireless

With 5G knocking on our door, a growing number of wireless competitors have been getting on their high-horses and trying to knock down the current leaders. All I have to say is, cut it out! No customer or investor is interested in all this meaningless industry-wide jibber-jabber. If you keep this up, you may pay a price when you do begin to offer 5G...

OPINION

T-Mobile’s Home Broadband Carrot

Not long ago, T-Mobile COO Mike Sievert said the company would start selling a wireless home broadband service. Now, it looks as though it has begun a pilot program of invited users. However, there is an important catch with respect to this new service: the motive behind it ...

OPINION

Can Facebook Solve Its Worsening Privacy Problem?

The good news is that of the many troubles Facebook has, privacy seems to be front and center for both CEO Mark Zuckerberg and COO Sheryl Sandberg. The question is, will the actions they take to address the company's privacy issues be enough? If not, this is the kind of problem that can and will cause long-term damage to the Facebook brand ...

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