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ANALYSIS

The Evolution of CRM 2.0

Retail marketing and e-commerce are rapidly evolving via the exploding adaptation of Web 2.0 applications like blogs, wikis, video, RSS (really simple syndication), widgets and podcasting into the marketing and customer relationship management process. Labeled CRM 2.0, it has become the essence of smart e-commerce ...

How often do you receive an email that you suspect is fraudulent?
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