Infrastructure

A testament to the rising adoption of open source is the recent moves by software giants such as Microsoft, IBM, and Oracle into the open-source community. This corporate migration to open source is continuing as many organizations, both large and small, turn to open source in tough economic times.

As the CRM solution set continues to grow, it's likely that training systems will be increasingly important. That growth has the effect of converging vendor functionality at roughly the same place, making tertiary product attributes like training systems important differentiators. Taking this into a...

Downtime can cost enterprises that depend solely on a data center's ability to deliver IT and networking services to customers -- such as e-commerce companies -- up to $11,000 a minute. The cost to businesses, entrepreneurs and individuals who use subscription services in their work has yet to be ca...

The rapid expansion in the use of cloud technologies to support remote working during the COVID-19 pandemic has underscored that the U.S. government's increasingly high rate of cloud adoption will likely be sustained for the next several years. In fact, 2020 was a "historic year" for federal cloud ...

More than 90 percent of IT leaders surveyed for a recent report expect to expand their cloud services in the next one to three years. Despite this testament to the benefits of cloud adoption, enterprises may find a lack of qualified IT workers to fill those positions. A majority of cloud team leader...

Artificial intelligence has made noticeable changes to technologies around the world. Perhaps AI's most notable potential, however, is its role in the supply chain industry. The value of shrinking and localizing the supply chain process through the use of AI is more apparent than ever, and positions...

Instead of legacy security models that differentiate a "trusted" interior from an untrusted external one, zero trust instead assumes that all networks and hosts are equally untrustworthy. Once this fundamental shift in assumptions is made, you start to make different decisions about what, who, and w...

A raft of new technologies that impact CRM are about to be announced, but even without the latest announcements due now through October, there's a realization that we're coming full circle. Oracle is making hardware sexy again, using it to drive new business models and to push its CX version of CRM;...

The stampede from offices to working from home has strained IT security teams to their limits. As a result, SMBs find they need to get more bang for fewer bucks to fight off cybersecurity threats. However, even IT departments with limited resources can implement foundational strategies to address ne...

Corporate cybersecurity has been increasingly compromised since organizations began implementing work-from-home policies in March as the pandemic continued its spread. In addition to the risks created by increased stress on personnel and depleted staff, IT leaders might be overconfident about the cy...

To deliver exceptional customer experiences at-scale, retailers need to have their finger on the pulse of changing consumer expectations. Modern consumers expect checkout to be seamless and safe, no matter the digital channel or their geographic location. Let's look at best practices that retailers ...

Cloud technology has matured substantially during the past 15 years, and now a paradigm shift is taking place, away from legacy in-house IT business services, to a cloud-first technology-driven agile workplace. Here are five trends in cloud computing for organizations to consider when plotting an IT...

With hurricane season in full bloom and the additional prospect of natural disasters, the importance for companies to have disaster data plans in place is paramount. TechNewsWorld discussed disaster preparedness with a panel of IT experts. Check out their recommendations -- and make sure that you ha...

For those business that got it right reopening their workplaces the first time around, they should be in pretty good shape for round two. But others that struggled to get a handle on operations will likely find themselves again in chaos -- especially where IT is concerned for the transplanted work-f...