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MetroFax: Faxing on the Fly Is Almost a Breeze

By Patrick Nelson
Jun 15, 2012 5:00 AM PT

MetroFax: Faxing on the Fly Is Almost a Breeze

MetroFax Mobile, an app from MetroFax, is available for free at Google Play, with fax plans starting at $7.95 a month. Reports of the demise of the fax machine may be premature if research in Chico Harlan's article in The Washington Post last week is to be believed.

Fax machines are still in 59 percent of Japanese homes, Harlan found. They are still popular because of a cultural interest in the use of paper and handwriting.

Well, we all know -- just by looking around us -- that in many parts of the world the murky fax has gone the way of the typewriter, replaced by Adobe Acrobat Portable Document Format (PDF) files attached to email.

Any fax machines that are still around are usually bundled in multifunction printers, and were likely disconnected from their umbilical cords at the same time the landline at that location was replaced by a smartphone or Voice over Internet Protocol phone system.

However, if you correspond with hold-out fax-users, hanker for the good old days, or are simply a Luddite, there are ways you can still use this archaic technology -- including one I recently tested that works in an Android smartphone and tablet environment: MetroFax Mobile and MetroFax Mobile HD.

Plans, Options, Notifications

I chose a 500 page 30-day trial, but regular plans start at $7.95 a month and include a dedicated local or toll-free fax number. There are no minimums, and the service felt legit.

Fax headers can be customized with name and number. Fax storage is adjustable from 30 to 365 days.

I was able to choose if I'd like the faxes themselves to be sent to my email account or just the notifications. This could be an invaluable setting if you're traveling in an area where Internet service is poor or expensive -- or both. Encryption is also available.

Other incoming fax delivery options include various permutations of plain text notifications, first page preview, fax transmission details, and no forwarding at all.

Confirmations can be configured for failed, and also successful faxes. U.S. and Canadian SMS text messaging can be used for notifications too. I successfully set up Sprint SMS notifications and fax copies via email.

Configuring, Testing

As with most of these kinds of mobile services, I found a roomy PC-based Web browser dashboard useful for configuring preferences. In fact, you need a Web browser to open the account. A Web-based wizard ran me through common setup options, and I found it easy to understand and follow.

The first test I ran was sending this thus-far written article, created in Microsoft Word, from Dropbox to my neighborhood copy shop via MetroFax Mobile HD on the Toshiba Thrive tablet. Both the delivery SMS and email indicated successful delivery. Results were fine.

Camera Sending

I was particularly keen to try this test because it's the email differentiator -- capture a handwritten note or signature with the camera, and provide a facsimile for your correspondent. For this test, I used the stock camera app on a Motorola Photon smartphone.


Conveniently, there is a cover page generator within MetroFax, so I didn't need to concern myself with an illegible recipient notation caused by my doctor-wannabe handwriting. Doctors could use this app to fax prescriptions even.

Disappointingly, the MetroFax send function didn't launch from within the camera app on the phone despite there being a MetroFax "Share" option listed there. I had to capture the image with the camera and then open the MetroFax app to send the fax.

This mock scan also cluttered up my camera Gallery, intermingling the illegible scrawl with my chocolate-box photographic efforts. Results, however, were acceptable.

I sent a fax from the copy shop back to the MetroFax supplied dedicated number. The results were acceptable, if a little send-machine streaky -- remember those days?

In Conclusion

The inexplicable extra step requiring me to send a fax from within the Gallery rather than the Camera spoiled a near perfect UI and communication experience, and this results in the MetroFax Mobile product receiving four stars rather than a five.

If I wanted extra steps, I would have gone for a walk in the park.

Patrick Nelson has been a professional writer since 1992. He was editor and publisher of the music industry trade publication Producer Report and has written for a number of technology blogs. Nelson studied design at Hornsey Art School and wrote the cult-classic novel Sprawlism. His introduction to technology was as a nomadic talent scout in the eighties, where regular scrabbling around under hotel room beds was necessary to connect modems with alligator clips to hotel telephone wiring to get a fax out. He tasted down and dirty technology, and never looked back.

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